Complaints

• Initial Complaint

  12/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Nov.28,2023, I took my dog in for eye surgery.It cost $628.00. They set a two week recheck. They gave my no idea of what to look for as to the healing prosses. When the two weeks was th up they wanted me to wait 3 extra days because the Dr. only works part time.This is unexcwpttable and goes against their stated policy. I issested on a two week **** with the dr. on call. now they want to charge me for another visit so i can meet with the dr. that was not avalible the first time.It is not right to make my dog suffer more thatn she should because of the work schedual of the employies

  Business response

  01/02/2024

  I performed a glans nictitans repair surgery on the complainant's dog on 11-28-23. The surgery was on the dog's left eye. On release from the surgery, complainant was given specific in-depth post surgical instructions by one of our Veterinary Technicians, and was to have made an appointment for a two week re-check with me. Complainant could not come in on the specified date, 12-12-23, and instead made an appointment for the following day, 12-13-23. I work on Tuesdays and Fridays only so instead he saw *************************** on 12-13-23. The affected eye was normal at that time, but the owner was concerned at that time that the right eye looked red.

  He was told on release if he had any questions or concerns to please call. He did not.

  He instead put copies of the complaint to you on every car in our parking lot prior to ********************** examination of the eyes. He did not have any questions at that time aside from the concern for the redness in the other eye, which was addressed by *******************

  It is true that if he had wanted to see me and could not have come in on 12-12-23 he would have had to wait until 12-15-23 since that was the next day I was in the office.
  

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