Business ProfileforBeau Townsend Nissan, Inc.

I bought a 2019 Toyota tundra from beau townsend Nissan in may of 2021. The experience with the salesman Larry was excellent, however after paying 60k for the truck I was sold an extended warranty from beau townsend Nissan through a company called Quality Guard Plus for 3,500. No conditions were ever relayed to me at this time about the warranty except it covered everything including internal failures and such. On February 12th of 2024 I was driving to work and my truck spit out white smoke which lead to it being towed to Mcdaniel Toyota in Marion Ohio. I am now being told that the 15,000 engine replacement will now not be covered based on the fact that I can’t provide receipts for doing my own maintenance. This is a condition of the warranty that was never relayed to me at any point, however it is stated in the fine print of the warranty contract. I have preformed my own maintenance on all my vehicles for the past 23 years and never kept receipts for doing my own oil changes, brakes, batteries, alternators and regular maintenance. Dealing with quality guard plus has been an absolute nightmare and now seeing that they are not an accredited BBB company I can understand why. Completely unprofessional, and the finance department at beau townsend has been a point of contact also, neither of which clarified when the warranty was sold to me that receipts should be kept. They are now denying my warranty claim claiming sludge in the engine which any mechanic will confirm can’t be proven that it was or wasn’t there when I bought the vehicle was the cause of failure. This is now my 3rd Toyota truck I have owned and maintained, my 1996 t-100 had 318,000 miles when I sold it I had a 2007 tundra with 180,000 miles when I traded it in. Neither of which had an issue with my regular maintenance and now my 2019 tundra has 74,000 miles and needs a motor. If they are going to sell a warranty that has conditions they need to be explained up front. Terrible customer service what a joke.