Business ProfileforSmedley's Chevrolet Sales

My salesman said he had been selling cars for Smedley’s for 6 years. I told him I could transfer funds to pay cash for a Chevy Blazer I loved, but it would take 5 days. The salesman said a down payment was needed to hold the car. Then the salesman said his sales manager, Joey, said they would find a short term, no fee loan lender, and he assured me I would pay only the “OTD” price he quoted. My husband went alone to look at the vehicle that evening. The salesman said this vehicle was in "high demand", and completed loan paperwork was necessary to hold the vehicle until Monday. I received a notice from the lender. The loan ended up being $1,543 higher than OTD price. It included a 48,000 mile warranty for $1,293; lender's fee of $250. The odometer read 5,000 miles. The manufacturer's warranty was 36,000. Crazy! I called Smedley's and spoke with Joey. Joey would not refund the money, I asked Joey if I could talk with Smedley’s owner, and he said he was. Joey said he had told his salesman NO early loan payoff fee, not that there would be NO charge for the short term loan. I told Joey the salesman had made the promise multiple times. Joey admitted the salesman had been there 6 months, not 6 years. He told me the sales department was separate from the finance department so the finance manager would not have been aware of salesman's promise. Joey did acknowledge that perhaps the salesman should have had some training of how loans actually work. Joey agreed to return warranty charge, but not $250 lender’s fee or loan interest owed. Joey said because the lender was a community bank and could not collect fees like other banks could, they charged $250 to open new account. I called lending institution, and they said they received $5 to set up the new account; Smedley’s retained $245. BEWARE: Smedley's is an unethical business and is making a nice profit on extended warranties and on each loan they process, on top of the document fees.