Reviews

Re: Staton Borowski Funeral Home On May 26, 2024, flowers were to be delivered for the ***** family between 1and 2 PM from an online order I placed. I attended the service and looked for the order I had placed. I did not see it at the *****************. On Monday, May 27, 2024, at 10 AM I called and spoke personally to ***** to inform her that nothing had been delivered. ***** stated that she had to talk to the owner and would get back to me and that the order had been turned over to another vendor that they work with to fulfill my order. One of my family members also called to let them know that the order had NOT been delivered. My family member was given the telephone number of the vendor that should have completed the order. She called and left a message and still did not receive a returned telephone call from this vendor. Even through her GRIEF she took time to see why the delivery had not been completed.It is sad that you cannot trust placing orders with out-of-town people anymore and especially for FUNERALS. This situation turned into the vendor hiding behind a situation of he said, or she said with the delivery and youre not receiving a refund for the transaction not being completed. You yourself have no proof and your money is just TAKEN from you. Their process needs to change for internet orders where someone needs to sign for online out of town deliveries. This is NOT a place I would ever do business with again and hopefully others will also think before placing orders if they live out of town with them.