ComplaintsforDigital Forensics Corp.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Digital Forensics Corp April of 2021 do to an online scam. I hired them to get the cyber harassment to stop and they assured me that they would be able to stop it so I payed 500 down payment for their Phase I where they would track down my harasser and encourage him to stop. They successfully tracked this person down, but the harasser refused to cooperate which they encouraged me to go with Phase II where they said they would forward the information they had gathered to the police, monitor the situation if my harasser came back, and contact me with more information in a Phase II report. It’s now March of 2022 and I’m paying monthly for these services to which I have not received the promised report. Then last week on March 21, 2022 I was informed by my bank of a transfer that was pulled out of my account for these services (if you can call them that) which was 162 dollars more then what my monthly payment should be and I was never given an emailed receipt. I want refund of the stolen 162 dollars which was wrongfully pulled out of my account and a full refund of what I payed for Phase II and to cease all further payments to a service I can’t even grantee was actually performed. I am disappointed by how this company operates and how it treats its desperate consumers.

  Business response

  03/28/2022

  Thank you for bringing this matter to our attention and allowing us to resolve this matter. From our internal notes, it looks like we offered you interest free financing on your phase 1 and 2 service. Starting 04/06/2021 phase 1 $999 was financed to which $333 is still owed. Payments were made until 10/20/2021 and payments then declined until 02/14/2022. Starting 04/20/2021 Phase 2 $2700 was financed to which $2,475 is still owed. Every phase 2 payment was declined until 02/15/2022. In total, the client contractually owes our company $2,808. 

  
  In phase 2 we monitor the client's situation and retake over the case if any further extortion attempts are made. However, there are two major clients driven factors that effected this case. One, the client never alerted us to any additional sextortion attempts, harassment, or any further communication. Two, the client never made a single payment on their phase 2 financing until ten months after services started. 

  
  Our company has provided phase 1 service in full without full payment. We have been on call for the client for phase 2, but no further sextortion attempts to our knowledge have been made as the client has not alerted us, effectively finalizing our phase 2 service. Our company is owed $2,808 by the client, and we would like to resolve that amount owed.

   

  Please call ************ *** *** to resolve this matter. 

  Customer response

  03/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  **** ******

  I was assured that I would receive a Phase II report with additional information and was told the police would be contacted as well as well as the monitoring service involved with Phase II. This is what I am paying for and I never received the additional report. There was also a matter of extra money disappearing from my account the same day as this last billing cycle.  

  
  
  
  
   

  Business response

  03/29/2022

  Dear ****, you made the down payment for phase 2 and never made another payment after that until just recently. We continued to monitor, but we did not process any additional work because you stopped paying. You are behind $2,475 on your phase 2 and once that payment is complete we will gladly finalize your phase 2 service. For the phase 1 which you received, you have defaulted on $333. For the charges you are speaking of, it looks like it was for the phase 1 and the phase 2 payments. 

• Initial Complaint

  03/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I paid this company $3000 for a 15 day turnaround on January 26th, 2022. Then I have them all of my emails and the passwords associated with them. I let them put surveillance technology on my cell phones and computer. Then suddenly files that I had stored as evidence disappeared. I confronted them about this as they were hired to KEEP this from happening and get to the bottom of who is hacking me. So they admitted to shelving my case for two weeks. Then I finally get ahold of my case manager and he says he’ll get back to me. Another week goes by. Today he says he can’t talk until next Monday. Meanwhile, I have no resolution to my cyber security issues and continue to be at the mercy of not only my hackers but now Digital Forensics Corp. How can this possibly be legal? Our contract said 15 days. It’s been TWO MONTHS. Please, someone help

  Business response

  03/22/2022

  Hello, and thank you for the information regarding your case. We apologize for any issue with the turn around time. We try as hard as possible to process every case we handle in the time slated during purchase, but sadly, delays may occur. We will do everything possible to make sure we take care of you for the delays. It looks like our escalations team has already reached out to you, and if you have any additional issues, please email us at ********************************

  Customer response

  03/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. There will be no further action needed and I ask that you do not post or report this issue with Digital Forensics Corp publicly as I have signed a contract with them moving forward that I would not publicly release our issue that has now been resolved on any public forums or social media platforms.
  
  Thank you for all of your help in this matter.

   

  Gratefully,

• Initial Complaint

  02/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I attempted to hire this company 2 weeks ago because I fell victim to a dating app scam. The perpetrators were attempting to blackmail me. Digital Forensics claimed with the services they provided, they could track this guy down, contact local law enforcement, and put him behind bars where he deserves to be. They really manipulated me when I was already in a vulnerable state of mind dealing with the blackmailer. I paid them $1500 down deposit. I had a hard time getting ahold of my case manager the next day over the phone. They are impossible to get on the phone. I have been contacted by them to see where my case stands. I have told them several times that I no longer want to use their company, but they still are contacting me. I am seeking a full refund of $1500 and for them to stop harassing me. If you are going through this experience, DO NOT HIRE THIS COMPANY! Go to the local law enforcement and fill out a report with the FBI website (IC3.gov).

  Business response

  02/11/2022

  Thank you for making us aware of this situation. You engaged our company on 2/3/2022 and made payment that same day. The last communication with your case manager was on 2/4/2022. We were made aware by your analyst yesterday, 2/10/2022 that you no longer wanted to proceed with the service. The same day, we called you in efforts to confirm your request to cancel, but the line was no longer in service. At that point, our customer service representative emailed you seeking a simple conversation to confirm your cancelation and to confirm your refund, to which you responded by saying, “I told you guys I did not want to use your company. Please stop contacting me. I wish I could get my 1500 dollars back because you all ripped me off.” To confirm, you requested a refund, and when we tried to contact you about confirming your refund and cancelation, you told us never to contact you again. We never meant to make you feel that we were harassing you, we simply have been contacting to confirm your decision to cancel, and confirm the method of refund. We will gladly give you a refund, but please understand that we have taken every step to reach out to you in efforts of giving you a refund.

  Business response

  02/17/2022

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
  
  Digital Forensics has stated that the client signed their refund agreement late Monday past accounting hours. Currently the check is processing with their accounting department. Since the consumer refuses to communicate with them via email or phone, they asked us to inform him that they will be shipping the check most likely today. This message was received on 2/16/22.

  Customer response

  02/28/2022

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  
  The check has finally cleared the bank. The case can now be closed. 
  
  I ask to place the following comments to the complaint:  "The company didn’t ask me what address that I wanted the check sent too. Have to travel 6.5 hours today to pick up check from my parents residence and deposit it in the bank tomorrow. I do not want the complaint closed out until the check clears the bank.".  
  

  
  

   

  
  

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Someone I know had been hacking my devices for years at this point and I was desperate and contacted Digital Forensics a bunch of times before finally deciding.. I payed them by card AND wired them money like they requested. When I asked the rep why, he said because people are afraid of their money getting stolen by the hacker. RED FLAG. I worked with one of their "information gatherers" who said he would give my info to the "engineers". He was very polite and they took a bunch of info remotely from my computer and I started to feel uncomfortable.. When I disagreed with the "case manager" he yelled at me and offered me a refund and I first declined. He had told me I was a target but then said that nothing was wrong BEFORE they even did all the work they promised. The gatherer told me that I should not tell a friend what I was doing if I used his computer to send him my Drive. Red flag. There were programs on my computer and they started accessing my phone without my permission bc I downloaded the programs they asked me to. Then, AFTER offering me a refund again, they send me BLANK papers in the mail(I have the texts and pic)and we exchange angry texts bc he says that I refused to return their equipment even though I DIDN'T GET THE SERVICE I PAID FOR and WASN'T asked to return it beforehand. The password of my online bank account which has NEVER happened before. I don't know exactly what this company is but they seem like they are just interested in taking money and device info. I'm sure they do not have an office in NYC or maybe anywhere else but Ohio. I even said that I would not ask for the total amount bc they had started working. This all seems like a scam just to get your money. I wonder if anyone ever gets the service without problems or at all.

  Business response

  02/04/2022

  Hello and thank you for reaching out. I have reviewed your case and It seems here there are a few major issues. First of all, we were never accessing any devices without your permission, as it was a part of the service and you were directly on the phone with our techs and gave access to the devices. Secondly, you are correct we offered you a refund, and established that we needed our property back before we could move forward. Our cloning kits have our licensed software on them and we demand their return on every case, it is not simply just an external hard drive. Before sending back our cloning kit you charged back on your credit card stating it was a recurring transaction that you wanted canceled, even though it was a onetime payment, and you have signed a full authorization form agreeing to the charge. When we have a client who refuses to return our equipment we send a certified package to them to verify their address incase legal action must be taken to return our property, we apologize if that delivery was a nuance, but please understand that we value our drives. All this being said, we will gladly refund your money once our property has been returned. There is a return shipping label in the package that the drive came in or if you need a new one please reach out to ************ *** ****

  Business response

  02/14/2022

  Thank you for responding. There is a shipping label in the hard drive package you received. Once we receive the hard drive back, we will send you a cancelation agreement for signature and once that is signed, we will refund you in full. If you have any questions or concerns feel free to email me directly at ***************************

  Customer response

  02/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *********
  
  
  
  I believe this company is mainly in the market to take your money or information or both. My computer has been altered with software or programs that were not there before. They are requesting their drive with their software which has MY data in there but I will return. They have the capabilities to help people but I believe they are using that as a cover. They have a bunch of addresses and probably no offices. They make you sign a contract and then if you ask for results they want to cancel so they can not give the refund either. The next stop will be the Attorney General.
   

• Initial Complaint

  01/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I submitted a request for digital forensics to be completed by ****** ************** in Los Angeles. Someone from Ohio working for digitalinvestigations.com reached out to me about my case. He explained phase 1 and 2 however and their prices, however he couldn’t explain to me how the process was done. Over the next few days he sent multiple contracts and questionnaires but never had an answer for when someone would be assigned to my case or how the process actually worked. After I sent a follow up email he reached out to me to start the “process” for Phase 1. But this is where I started to get concerned he said he didn’t know how the process was completed but yet he’s, “going ahead to start the process himself since no one was assigned to me.” In the morning I sent a message explaining that I no longer had access to my laptop for data retrieval and I wanted a refund because I didn’t complete phase 1 yet. No response. I was told a courier would deliver a computer for me to initiate phase1. However that did not happen. The run down. I googled private investigator. ****** ************** appeared. I called ****** for more information and was contacted by someone from ‘Digital forensics corp.’ In OH which is also known as digitalinvestigation.com Phase 1 has not been completed. I am seeking a refund.

  Business response

  01/28/2022

  Thank you for leaving this feedback, however we are very confused regarding this compliant. Your complaint states that “he” your case manager “couldn’t explain to me how the process was done.” however, your internal feedback on 1/25/2022 said “Comments: I have not been assigned a technician for my forensics case yet. So this is solely off my consultation with Nick. Nick was empathetic to my situation. I explained everything and he listened and throughly answered my questions and explained the services and process in great detail.” Additionally, we can not find a request for refund internally via email or our ***, If there was a refund request made it has been less than 24 hours since that request. We will gladly refund you in full if that is what you are requesting, please call us at ************ *** ***, we will also be reaching out to make sure this is taken care of. Thank you.

  Customer response

  01/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ************
  
  
  

• Initial Complaint

  01/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Same story, different day. I could have written any of the 60 plus Complaints seen on the BBB website. I engaged their services on 9/30/2021. Uber promptly picked up my check for $7,200 as payment for Phase I. Unbeknownst to me, the check was sent and deposited to a bank in Ohio where their headquarters is located. Their website misleads as it shows an address near my home in Irvine, CA. They did not disclose to me that I would have to work remotely with a tech person to download all data from my 3 devices on an external hard drive and ship back to Ohio for evaluation. I was fully aware that I had malware on my computer and my email was hacked by my ex because I have the Mailtrack app. I wanted them to locate and delete any malware and find the source of the email hack to submit to the FBI. I was promised a 10 day turn around for my report. I did not receive it until 10/29/21, and that was after pestering them. I have repeatedly tried to email and call them for issues that have continued to arise and they are either very slow to respond or completely ignore me. I have sent them an email revoking authorization to use their malway apps, many weeks ago, and they promised to have a tech contact me on a certain date and time. Didn't happen. They have done nothing for me and want even more money to do Phase II. I refused. While they have not admitted any wrongdoing, clearly they are doing so indirectly. They originally offered me an insignificant refund of $1,200, then as my complaint was escalated, refund increased to $5,000, now up to $6,000. Issue is, we cannot come to an agreement. They don't want to take any responsibility should my data get in the wrong hands through their negligence. or possibly selling my data on the Dark Web. They refuse to return my data. they are terrified of being sued and threatened to sue ME if I post negative reviews on any websites, social media, or word of mouth. This is an untrustworthy and deceitful company. Stay away!

  Business response

  01/20/2022

  Tell us why here...Debbie,
  
  Thank you for brining this complaint to our attention. I was able to take a look at your case, and review correspondence between you and several other members of our team.
  Firstly, our records indicate that you initiated service on 10/1/2021. During your initial call, the expectations were set that we would not be able to prove it was anyone individual, and that the purpose of our investigation is to confirm or deny and remove any malicious software on your devices. We also informed you that this process would be handled remotely, and not in any specific facility. You elected to move forward with our highest tier service. We received your payment on 10/5/2021, and you engaged in service by signing your authorization form on 10/14/2021. The date of service starts when payment is in and the authorization form is signed. You paid for an ASAP tier service, which is roughly 10 business days depending on data. This would give your report a due date of 10/28/2021. Due to your case manager's schedule, she reached out to you on the 29th to ask you for a time to go over our findings. You made an appointment to go over the findings. It appears you and your case manager spent 1 hour and 52 minutes on the phone on 11/01/2021. The report was 150 pages of data from 3 devices that you submitted. This report goes in detail about what settings we changed to make your device safe from a hardware standpoint. It also shows in detail that no signs of malware were located on either of your three devices. At this point, you were contemplating moving forward with the Phase 2 investigation, but you had additional questions.

  
  On 11/05/2021 you spoke to someone in tech support where we explained that there was no proof of being hacked located on the devices, however there were hundreds of viruses. At this point, we determined the best course of action was to run a scan to further understand the issue at no additional cost to you. An appointment was set for the very next day (11/06/2021). Another member of tech support reached out on 11/06/2021 to complete the aforementioned scan. During this 1 hour and 21-minute phone call, we answered additional questions and led to another 22 minutes follow-up call in the same day. You then emailed Shannon detailing some concerns and frustration, which prompted us to have someone from our escalations team reach out. During this call, we started trying to find a resolution. The agreed upon resolution was a substantial refund. Per our company policy, we needed a refund agreement to be signed. We sent you the agreement, and you wanted your attorney to review the document. You had some requested changes, which after a conversation with you and upper leadership, we obliged.  However, you then asked for additional changes and became increasingly irate via email, and would not accept a phone call or work with our legal team regarding the abnormal requests you were requesting we make.  We sent you several revisions of our agreement, including making the entire document mutual, which is not a standard practice we do.  After our final revisions, with all of your requested changes, we didn't hear from you. It appears you declined the document through are E signature software, which does not alert us.  On 1/11/2022, you emailed us about getting a software removed from your computer. Since you refused to provide us with your new phone number, we provided you the name and extension of the person who is working the shift that you said worked best for you. In the email, we explained that he is the only person working, and we will do our best to accommodate. After you tried calling twice within 15 minutes, you sent an email asking us to not contact you again. 

  
  We remain willing to give you a partial refund. Please feel free to give us a call at anytime, so we can continue working on resolving this issue and getting the agreement sorted out. We look forward to speaking with you and resolving this issue.
  
  

  Business response

  02/01/2022

  Thank you for sending over clear screens of the document edits that you made, the originals were sadly too blurry for our legal team to review. However, after our legal team has reviewed your proposed changes, they have advised us that these changes are not appropriate for our company to agree too. The language is beyond the scope of the already heavily edited mutual agreement, and the removals of large sections of the agreement gut the basis of having the agreement in the first place. We stand by our very significant refund offer and will gladly honor it with the last agreement we sent for signature, but we can not agree to these massive changes suggested in the client's version of the refund agreement, as advised by our legal team.

  Customer response

  02/09/2022

  Thank you for your reply regarding the proposed Refund Agreement.  As your company strongly recommends, I have consulted with an attorney regarding the verbiage of the documents, and after submitting 5 proposed changes to you on the recommendation of my attorney, you have ultimately rejected them, only making a few minor changes, but each time along with those very minor agreed changes, your in house attorney also re-writes most of the entire agreement and that complicates and further delays the end result because my attorney has to review the agreement all over again. This process of rewriting everything, going back and forth with changes, without using software which enables each party to modify the document also slow everything down.  I have found all of this to be very frustrating, inefficient, and unnecessary as it truly muddies the waters. I disagree (and so does my attorney) with your claim that we are seeking to remove the "meat" of the document.  As noted on my most recent proposal for changes, Item #9 is simply repetitive, redundant, and unnecessary as the exact same things are stated in #7 and #8.  My attorney is an International Business Attorney, a Super Lawyer, and has over 35 years experience.  I believe your single "in house" attorney is very inexperienced having only graduated from law school one year ago. My attorney is looking out for my best interests.  He wants me to be protected in the even that my data is leaked/breached  through any means whether through gross negligence or intentional misconduct by the company.  I am an unemployed senior and live on a limited income.  I cannot afford to take any risk regarding my data being compromised which would likely lead to Identity Theft. Therefore, raising the amount of my partial refund to any amount is simply not worth the risk of letting your company off the hook should such a horrific situation occur.  On the other hand, a company your size, which takes on much risk in your area of work, has liability insurance and you have nothing to lose.  It is very concerning to me that you don't seem to have confidence in your ability to protect me, otherwise you would have agreed with the terms my attorney proposed, a long time ago. Further, the partial refund you have offered me has dwindled significantly due to all the revisions which required me to consult with an attorney who charges $600 per hour. 

  On another note, you have not addressed the letter I submitted to you in conjunction with the most recent proposed Refund Agreement. It was completely ignored by you. It referenced the removal of Team Viewer and the ESET apps, my refund, and the request to return  my Data.  On October 21, 2021, I sent an email to your Senior Case Manager revoking authorization of the ESET app and Teamviewer app but no one has followed through on contacting me to remove the apps. No one replied or confirmed my request to terminate, nor did anyone reach out to me to set up a date and time to do this with me.  I tried to do this on my own, but I was unsuccessful in my attempts to remove the software apps and weeks later, after my failed attempts, I emailed you and we set up an appointment time to have these apps removed, but the tech person was unavailable at the agreed upon time and there was no attempt to reach out to me to complete the task, so I gave up on the very poor customer service that I have repeatedly, and painfully endured.  I was forced to hire an independent tech company to remove those apps for me. and that too was an unnecessary expense that I incurred. 

  Finally, I have repeatedly, both via email and during phone calls to you, requested that my Data be returned to me. This request has been ignored.  On our call you stated that the data was "wiped" from the hard drive and stored at your facility in Ohio, (which is a direct contradiction).  You sent me a brand new USB Hard Drive used to clone my Data.  I find that hard to believe since my case is still open, not to mention you had no right to do that (if what you say is true).  The data belongs to ME as does the actual hard drive itself which I paid for.  Refusing to return my Data to me, is a huge liability to your company.  I want my Data returned to me immediately. 

  The last item referenced in my letter was a request to send my refund check and USB Hard Drive to me via ***** with a Tracking number.  I resolved the issue with the apps on my own. I am fully aware that no refund will be sent until we are in full agreement to the terms of the refund, but there is no reason to delay returning my data to me.  In fact, doing so, would have shown good faith in your intentions to resolve as much of this complaint as possible as soon as possible.  I am recommending that you review the very first proposed modification to the Agreement and consider signing it as soon as possible to resolve this unreasonable and  ongoing conflict.  Otherwise, I am prepared to escalate this issue with multiple additional third parties.  

• Initial Complaint

  12/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I found "Digital Forensics Corporation" through a Google search. I was looking for **** ******** ******** for litigation purposes. Their website looked professional and they had a video online of Dr. Phil appearing to vouch for the company. I found out the video, their number, and their website is fake. I spoke to the manager "******* ***** and she asked me personal questions about my case and the services I wanted. She appeared to be sympathetic to my situation and told me their company handles cases like mine all the time. That was when I decided to hire them for a 20 business day data recovery of deleted text messages. I was quoted $1,599. I felt it was worth it. They red flag was paying a large sum of money upfront with no guarantee. But I felt confident they were going to work on my case immediately. After the 20 business day, I received no response. I contacted ******* with no response. I received an email from another "manager" "***** *******" and he told me the job was not started because they needed a password to access my device. He gaslighted me. My device never needed a password. The company knew this, because I filled out a questionnaire about my phone. I asked to send my device back. No response. The bottom line is, every "employee" that works here, is a sophisticated thief, who pretends to be an expertise, when in reality, they are organized criminals who steal large sums of money and move on to the next person. These individuals don't have a conscience. Protect yourself. Report them to the full extent of the law, and don't be fooled.

  Business response

  01/03/2022

  Thank you for the information provided in your complaint, as a company we have done an internal investigation to address these concerns. Your final payment and final authorization form was signed on 11/12/2021, one day prior, our engineer was assigned to your case and began the processing phase of the device. Upon processing, he discovered a password on the device that was necessary for us to forensically image and process the device, please see photo attached. On the same day 11/11/2021 your case manager texted you regarding the password for the device. We again requested the password from you by your case manager and eventually another manger also requested the password, please see image attached. Your internal questionnaire stated that there was not a password or security on the device, please see attached. We can not work with a device that has a password; thus, we have requested that password since the first day we started working on the device.

  
  We have communication with you showing we need the password and that we have requested the password. If you do not have the password, that is fine, we will gladly send the device back per your request we received on 12/30. I am sorry that we have not responded yet, as we observed the New Year holiday that day. Additionally, we will be contacting you regarding a refund.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company initially told me after a Phase 1 examination that my devices showed signs of almost certain and significant compromise. I suspected digital stalking on multiple devices, as evidenced by strange device locations, devices lighting up in the middle of the night, data and apps being removed remotely, etc, and much more. I was desperate to stop the stalking, so took the plunge. As soon as they sold me on Phase 2 with expedited processing in November 2019, the story changed. The case was transferred to a different department, and reps were unresponsive and uninterested. They took an initial look and said they did not find anything. This was so vastly different from what the sales rep had told me, so I asked if they'd reviewed the extensive backstory/pictures/details I'd painstaking compiled for them so they'd know what to look for. Nope. I asked them to review it. Push...pull...tug...It didn't take me long to realize that if anything was going to be found, I would need to comb through the data files myself, with their rep on the line, to look for suspicious activity. This was ridiculous as it was what I paid THEM to do. I spent hours and hours over days. We found location information that the technician agreed was highly abnormal, but when they finally produced a preliminary report, it had been watered down to almost nothing. It was like pulling hens teeth to get them to state bare facts of the abnormalities we found. Totally frustrated, I finally approved their very abbreviated report and requested that they add a list of supporting data (maybe 3 pages). I have heard nothing since. That was spring of 2021 - I've reached out multiple times with no response at all. BOTTOM LINE? TWO YEARS LATER, I STILL HAVE NOT RECEIVED THE EXPEDITED FORENSIC REPORT I PAID FOR IN 2019. My conclusion? This company is a total rip-off, definitely not here to help you solve a forensic case. LOOK ELSEWHERE. All they want is your money.

  Business response

  11/26/2021

  Thank you for the information, *** *****, and for being a valued client of ours from 2019. Your expedited Phase 2 was delivered to you on 12/10/2019 nearly two years ago. Since that delivery, we have notated twelve hours of one on one support from our customer support team. Twenty hours of independent research into your case from questions presented by you. Twelve hours of lead engineer research time for your requested affidavit, and higher level research, and finally three hours of legal time into developing your many requested affidavits.

  
  Our Phase 2 service is a full data extraction of any devices provided to our lab, and customer support to use the software which holds the data. Our services are not designed to have our staff review and examine your data directly to build your case in any matter. However, in your case, our team spent an additional forty-seven hours assisting and working on your case. Beyond the additional research, our team also crafted multiple forensic affidavits for you in your pending matters. 

  
  This service was delivered nearly two years ago, and we have delivered multiple affidavits to you regarding the data. Also, as we discussed with you multiple times, we can only put information in an affidavit that is forensically accurate and based on the actual data. Multiple times, you requested that we add data that could either not be proven or was not forensically accurate. We apologize that you disagree with our experts, but there are levels of forensic standards we must keep. 

  
  We have finished this job by delivering the data as requested on 12/10/2019, and have provided you with multiple affidavits that were signed by our lead engineer and approved by our legal team. We believe that this complaint is not valid due to the age of the case, and stand by the work that has been performed in 2019.
  

  
  

  Business response

  11/29/2021

  *** *****, our final affidavit was sent to you, and signed by our head engineer, and we discussed that this would be our final change. You asked to add additional data points and opinion on that data that our Engineer was not comfortable with due to its nature of the data and the opinion you requested. Please remember that this is a legal document that our engineer is testifying to, we have to always respect his professional opinion, and this was stressed to you multiple times. Our final affidavit was delivered, and the final report was delivered when you received your Phase 2. 

  
  Please see below a direct excerpt from our Phase 2 authorization below explaining the Phase 2 process.

  
  “The Phase II process is designed to extract all type of data, including deleted information, from the device(s) submitted for investigation. The data is then placed into a searchable format, thereby allowing the Client to search through the data by such factors as date range and keywords. The data is separated into specific type of categories to make it more readily accessible and searchable. 

  
  Client is proceeding to Phase II of the investigation, fully acknowledging the possibility that any specific information or evidence being sought may not be located in the report. This is because Company does not make any representations or guarantees regarding the type of evidence that may be contained on the device and extracted for purposes of the Phase II Report.”

  
  We clearly state here that the searchable format will allow the client to search through the data, and that we will not make representations or guarantees regarding the evidence on the data. Searching through the Phase 2 data is and has always been the client's responsibility, as we do not know what data is the most important to you, and we do not know what is suspicious because you were the user of the device. This fact was also discussed with you. 

  
  We can not force our engineer to testify an opinion that they either can not prove or simply disagree with. We made alteration after alteration to your requested affidavit after our work was totally completed, and went above and beyond to make sure we did everything to help strengthen your case within forensic reason. We simply can only testify on what is forensically viable and present on the devices, and can not testify on theory.
  

  
  

  Customer response

  12/01/2021

  RECEIVED VIA EMAIL BY BBB STAFF MEMBER:

  Thank-you, ****** - 
  
  Thanks for responding.  I emailed my contact at the business yesterday just before emailing you.  Within an hour, his manager emailed back promptly with the needed report attached.  The employee apparently has not been with them for some time…not sure why they didn’t send that immediately instead of making all kinds of excuses, but anyway!!  
  
  The complaint is resolved. 
  
  Regards,
  ***** *****

• Initial Complaint

  11/04/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hired digital Forensics Investigators out of Warrensville Heights Oh. In September of 2020. I have been calling them and wanting them to send me all the documents pertaining to Case No: ******. I have called them five separate times concerning this matter. This company did a business for me we just completed our business in less than a year ago. I received their last attempt in reaching out to me on July 27, 2021. They claim that there was no breach or hack on the devices that I had sent them, however there was photos that proved them differently. I want them to send me all the documents pertaining to the case mentioned...Case No: ******. I also would like them to send me all the information that they dispersed to any party's? They claim that there was no breach on my Home Dell computer and my I-phone and they refunded me the money on my I-pad stating it was never breached. I just wan to receive all documents and if not by postal service to my E-mail address at hand ******************. Thank You!

  Business response

  11/05/2021

  Thank you for brining this to our attention, and we apologize if communication has been lack luster in your experience. I have already emailed you over every document we have on file for your case to the email you provided. There are three authorization forms and a copy of your 
  Phase 1 report.

  
  I have reviewed the notes and calls from the case, it looks like after our technical support representative discussed remote connections, you expressed that you wanted to take the info to the FBI and the discussion ended. Please remember that we can only report on the data that is extracted from the device itself. 

  
  Lastly, we enact a *** with every client in our authorization form. None of your data has been shared with any 3rd party. Thank you for being a customer, and if there is anything else we can do, please let us know.
  

  
  

  Customer response

  11/10/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  
  I got the response from the business and they were helpful thank you

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So, I hired this company 2 weeks ago because I fell victim to a dating scam. The perpetrator or perpetrators got some personal information from me and were attempting to blackmail me. Digital forensics claimed with the services they provided, they could track this guy down, contact local law enforcement where he resides, and put him behind bars where he deserves to be. They really manipulated me when I was already in a vulnerable state of mind dealing with the blackmailer. So I paid them $2000 to resolve my case within 7 days, so they claim. First of all, I could never get ahold of my case manager over the phone, or the lady working on the case. They are almost impossible to reach by phone. So after 8 days, my case manager finally gets ahold of me to go over the details on the case. With the information they have, I think they could probably get this guy incarcerated for a while if they'd actually do their job with the clients like they claim. Well, needless to say, the blackmailer contacted me again this week, so it's like what did I just pay for. Nothing was accomplished. I almost feel like I was a victim of one scam only to fall victim to another scam of someone pretending to help.

  Business response

  10/29/2021

  Hello, 

  
  Thanks for bringing this to our attention. 

  
  It seems we have came to an agreement with you earlier in the day. If this is not yet resolved, please feel free to reach out. Thank you!!

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩