Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Digital Forensics Corp. has 8 locations, listed below.

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  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Forensics Corp.

  Albuquerque, NM 87120

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  5755 Granger Rd Ste 900 Seven Hills, OH 44131-1461

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted the company on June 14, 2023, in desperate need of some cyber services regarding stalking concerns and breaches of personal accounts like the icloud and Facebook, as well as emails and perhaps even phone cloning. After over an hour speaking with a rep, we agreed the $299 fee for the expedited service would be our best bet and the next day we received from them the confirmation of payment email, a link to a questionnaire and a third email with privacy leakage info. That was the last time any communication was received regarding case 556151. We have sent several emails, made phone calls and left both voicemails and messages with other employees who promised to return our calls. And to date, nothing more has happened.
  
  This morning an email was sent to them cancelling the monthly subscription, requesting a refund and pointing out the numerous ways they failed to uphold their end of the agreement. It hasn't been long since the email was sent but like several other attempts to communicate with them, I'm assuming we will not receive anything back, not even recognition of cancelling the subscription.
  
  Payment was made June 15, 2023, in the amount of $299, and I have copied and pasted exactly what was stated we should receive for that price here:
  $299/month: Scan and removal of malicious software for up to five (5) devices completed same or following business day. Report
  provided for device scan within 7 business days of scan completion. Rescan of 5 devices monthly. Removal attempt of initial
  leaked personal data begins within 1 business day. Rescan for leaked data daily. Report of leaked data removal and/or newly
  leaked data every 7 business days if any changes/updates are present.
  
  Not a single attempt was made to scan any of the devices we were concerned about and shared with them thru the questionnaire we answered the very same day.

  Business Response

  Date: 06/30/2023

  Hello,
  
  Thank you for bringing these concerns to our attention. We apologize for the miscommunication. It looks like you were able to talk to our customer service manager and work out an amicable resolution. Feel free to reach out to us if you have any other questions.

  Customer Answer

  Date: 07/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as many other people have reported before. This needs more visual. These people are no better than the scammers. I feel completely taken advantage of. I was convinced into the 7300 package in a moment of duress. To get your results of the investigation you have to confirm on phone that you made a decision to sign the contract while sound of mind... You cannot be sound of mind during an extortion. The account manager used scare tactics to pressure me into a faster service and attempted to gaslight me due to his own typographical errors. On top of that they were 2 days late for the 3 day report due to the account manager having time off. I don't believe these people. Of course, the scammer was familiar with their tactics and they were not able to find any sort of information to help my case. The account manager tried to fear monger me into paying an outlandish price for phase II. I am wondering if this counts for breach of contract.

  Business Response

  Date: 06/29/2023

  Hello, We have attempted to reach you multiple times and have left voicemails, text messages and emails to no avail. Please contact us at your earliest convenience so that we can assist you with this complaint. Thank you!
  

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Digital forensics stated it would cost me 1700 Canadian dollars to do the job. Fine. Next day the price went up to 4500 Canadian. 7000 Canadian the next. Tables were turned on me. Never agreed to this amount. Going from one extortion to the next. Also they want me to wire this money to a bank account with secret codes by check or western union. Haven't they heard of global e transfer? I smell a ?? rat. I strongly feel I am being extorted again for what I've done. Strange I've blocked their phone numbers but they still manage to leave message. Have already alerted the law enforcement giving them the name of the bank swift code and account.

  Business Response

  Date: 05/23/2023

  Hello,
  
  We would be glad to assist you with this complaint. However, due to the fact that you blocked our number we have been unable to reach you. Please give us a callback at your earliest convenience so that we can assist you. Thank you.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, 2023 I made a down payment of $125 to begin working on a case to track and remove some information from an online website. I later contacted them stating I didn’t need their services anymore. No contract was signed to bind me to continue the payments. But I have gotten no response from them yet in regards to cancelling. I would like to resolve this before I am charged again

  Business Response

  Date: 05/23/2023

  Hello,
  
  Thank you for taking the time to speak with us regarding your cancellation request. Unfortunately, when you put in the request on Sunday, May 21st our customer service department was not open to handle the request immediately. We followed up with you immediately on Monday, May 22nd to assist with the cancellation request. Thank you for allowing us to come to an amicable resolution. 

  Customer Answer

  Date: 05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  
  

• Initial Complaint

  Date:05/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found this business seeking help for being blackmailed. They took advantage of my fear when I was panicking and rushed me through signing a contract for their service. This was $7000 with interest. They escalated the situation with the blackmailer and he knew who they were, Digital Forensics. So they did not get anywhere. After my phase 1 report, they talked me into spending more money to have the extended service. I gave $150 deposit for Phase 2. The next day I emailed them I wasn’t going to Phase 2. I haven’t got the deposit back. Since I canceled phase 2 they have ghosted me. I have sent many emails with no response back from them. They may be worse than the actual criminals. I purchased these services on 04/22/2023. Digital Forensics will take advantage of you in your worst possible state of mind. I feel taken advantage of by these people. Please reconsider before using them. They are definitely more concerned about the money, same as the crooks. I have asked several times to call me and have asked for an invoice. No one has returned my calls.

  Business Response

  Date: 05/17/2023

  Hello,
  
  Thank you for bringing this to our attention. We have made several attempts to reach you regarding the cancellation of your phase 2 service as well as this complaint. Calls are not going through to your phone number and we have not received any return calls. Please contact us so that we may assist you. 

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company says they will take care of the extortionist and have the know how and proprietary software and will stop the bad guys. 90% success rate. $3000 got me nothing. Scammers are back after one week. Their services failed. Then they want another $3000 to take care of what they failed at with the first $3000. Stay away from these guys. They(*****) scare the crap out of you about the scammer and how the company will take care of them - and of course you are under an incredible amount of pressure and duress .530624

  Business Response

  Date: 05/05/2023

  Hello,
  
  Unfortunately, we cannot guarantee any specific outcome or result. However, thank you for speaking with us in order to come to an alternative amicable resolution. We appreciate your business.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is notify BBB & consumers that this organization is not as good as they claim they are. I used their services and agreed to a Phase 1 cost of approximately $850 and a time frame of 90 days to complete. The case manager assured me they would be able to determine who was responsible for hacking my devices including a Windows 11 desktop. They claimed I would receive a report that could identify who it is so I could give the report to the police and use it in a court of law. They had phase 1 completed within 10 days. During their “investigation” I experienced more & more unauthorized activity & may have even opened access to my families information. I attempted to contact my case manager at DF & explain I was witnessing activity right now. They didn’t care or take it seriously. Three days later they had my Phase 1 report completed. The conclusion was they were unable to find anything wrong, because malware was not used! That was never discussed at the time of contract. I still owe $441 for their services. I got a report that there was nothing abnormal. To date, the unauthorized access continues, I have had 4 separate compromised financial accounts through my apps on my “secure” iPhone 14 Pro. I submitted a survey & got a phone call from a higher up; however, the person will NOT return my calls even after several attempts. CASE:494601. I request a billing adjustment & no reporting to any credit agency.

  Business Response

  Date: 03/30/2023

  Hello,
  
  Unfortunately, we cannot guarantee a specific outcome or results when it comes to forensic investigations. However, thank you for taking the time to speak with our customer service manager in order to come to an amicable resolution.

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across this business seeking help for being sextorted. They took advantage of my fear when I was not in a stable or mentally sound state of mind and rushed me through signing a contract for their tier 2 service. This was $4,500 with a 12% interest rate and a grand total of $5,150.88. They escalated the situation with the sextortionist and did not resolve anything they said they would. After my phase 1 report, they tried to coerce me into spending more money to have the extended service. These people will fearmonger you into buying their services. DO NOT TRUST THESE PEOPLE. They are worse than the actual criminals. I purchased these services on 03/17/2023. They were not responsive at all and asked very personal questions such as your family life, and whether you are an important community member. These are all tactics to get information to fearmonger. Just be polite to the criminal, block them on everything because you're more than likely not important to them and they would lose their leverage against you. call local law enforcement and seek mental help. these people will take advantage of you in your worst possible state of mind. I feel used and taken advantage of by these people. Please reconsider before you buy anything from these people.

  Customer Answer

  Date: 03/28/2023

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  Consumer called and asked that we close his complaint as resolved

• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I connected with them regarding a sextortion case. I had called local law enforcement and law firms who were slow in getting back or were not able to connect after a few days. I started searching for companies and digital forensics came up. When I spoke to them they mentioned they had over a 90% success rate in stopping the extortionist. Based on the number of complaints that simply is a lie. They also said if the person did send them, they would be alerted and it be taken down in seconds. They said they would confront the individual using their "proprietary software" and identify who the person was and where they lived. I paid an extraordinary amount of money for them to take over communications with this individual, and in less than one hour after them taking over communications, the individual began leaking the information.
  
  I called the analyst immediately asking what is happening, he had no idea this occurred. I had to send him screenshots of all the instances, as he could not find these posts. All he did was ask which accounts these were and he would send a block request. They would not share what the analyst said to cause this, and when I asked what information he found, the analyst said he thought he located the country the person lived in... I had already mentioned I thought that is the country the individual was residing in. Every person I spoke to there sounded extremely unintelligent and literally the only thing they did was request to block the account. The only other advice was to tell us to do the same and not engage.
  
  I would have been better off dealing with this myself. They were never available to speak, and when they did it was always pushing back on when they could give me information. Due to the timing of the matter, I did not do my diligence on the reputation of this company. This is an absolute scam, I would resort to any other measures than using this company.

  Business Response

  Date: 03/16/2023

  Hello, 
  
  Thank you for taking the time to speak with our customer service manager. It looks like we were able to come to an amicable resolution.

  Customer Answer

  Date: 03/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* **********
  
  
  
  
  

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $1500 to get a service for my problem that I had on Thursday, resolved the problem the next day and requested a refund on Friday. They waited until Monday to try contact me but I had told them I was busy Monday during the afternoon. Told them to contact me Tuesday, way past the point of refund at this point even though I requested last Friday, one day after paying, and I still have yet to get ahold of anyone by phone and email communication has stopped after one email each person I email. Just looking for a refund of my money and I will stop bothering.

  Business Response

  Date: 03/03/2023

  Hello,

    Thank you for taking the time to speak with us. We apologize for the delayed response. The cancellation request was submitted on Friday and our customer service team was unavailable over the weekend so we weren't able to reach out until Monday during regular business hours. It looks like you spoke with our customer service manager and we were able to come to an amicable resolution. If you have any other questions feel free to reach out to us.