Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Frontgate Catalog has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Frontgate Catalog

              5566 W Chester Rd West Chester, OH 45069-2914

              BBB Accredited Business

            • Frontgate Catalog

              PO Box 8167 West Chester, OH 45069-8167

              BBB Accredited Business

            • Frontgate Catalog

              8939 Union Centre Blvd West Chester, OH 45069-2949

              BBB Accredited Business

            • Frontgate Catalog

              5566 West Chester Rd. West Chester, OH 45069

              BBB Accredited Business

            Business ProfileFrontgate Catalog

            Catalog Shopping
            Multi Location Business
            BBB accredited business

            Contact Information

            5566 W Chester Rd

            West Chester, OH 45069-2914

            Visit Website
            Email this Business
            (888) 263-9850

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            38 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/19/2021

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Frontgate Catalog in West Chester, OH offers household & personal products sales via catalog and retail.

            Business Details

            This is a multi-location business.

            Find a Location

            Frontgate Catalog has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Frontgate Catalog

                5566 W Chester Rd West Chester, OH 45069-2914

                BBB Accredited Business

              • Frontgate Catalog

                PO Box 8167 West Chester, OH 45069-8167

                BBB Accredited Business

              • Frontgate Catalog

                8939 Union Centre Blvd West Chester, OH 45069-2949

                BBB Accredited Business

              • Frontgate Catalog

                5566 West Chester Rd. West Chester, OH 45069

                BBB Accredited Business
              Location of This Business
              5566 W Chester Rd, West Chester, OH 45069-2914
              Email this Business
              BBB File Opened:
              5/27/1993
              Years in Business:
              33
              Business Started:
              1/1/1991
              Business Incorporated:
              9/8/1995
              Accredited Since:
              7/19/2021
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Frontgate
              • Cinmar, LLC
              • Frontgate Sky Mall Emporium
              • Sky Mall Emporium
              • Grandin Road
              Business Management
              • Mr. Tom Bazzone, President
              • Ms. Melissa Stargel, Supervisor
              • Rikki Webber, Operations Specialist
              Contact Information

              Principal

              • Mr. Tom Bazzone, President
              Additional Contact Information

              Fax Numbers

              • (513) 603-1050
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              38 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/04/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Opened a credit card with the company to earn rewards on a large purchase we were making. Earned 3 certificates for future use, $500, $500 and $100. Was unaware and never received any notices that these rewards expired. They expired end Marc, end April and end May with no warnings or reminders the certificates would expire. Would like the certificates reinstated.
              Read More
              Read 37 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charlene S

              05/06/2024

              I ordered the Pasadena 11 collection last year with covers and with a fire table. Products are good but the problem I am having is to replace 2 back cushions that a squirrel or chipmunk destroyed over the winter, Frontgate requires you to order a complete section which cost $1,119.20. That is a little expensive for 2 back cushions that they could work out with the manufacture to order any amount of cushions you need to replace. I have been a very good customer of Frontgate for years but now will reconsider when ordering in the future.
              Read 12 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.