We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Enclave at Albany Park Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My air conditioner has been down for the last 3 months and the apartment complex has failed to fix the issue and has been giving me the run around when I ask about them fixing the issue.

    Business Response

    Date: 06/26/2023

    Thank you for reaching out to our office regarding our resident at **** ******* ****. I’ve had a chance to read over the complaint and speak with our Maintenance Supervisor about Mr. ********* concerns and there are a few things I would like to clarify.

    In March 2023 Enclave at Albany Park changed office administration. I can not confirm who Mr. ******* spoke with (if at all) regarding his air conditioning unit. I show Mr. ******* signed his lease electronically online on April 4, 2023. On April 14, 2023 Mr. ******* manually entered a maintenance request through our online portal. According to the forecast the temperature was 75 degrees that day.  Maintenance went and looked at his a/c and discovered a big block of ice one his outside a/c line. Usually this is caused from running a a/c in very cold weather conditions. His unit was turned off in order to let the system unthaw or ice to dissolve.

    Per policy, we do not service a/c units when temperature is below 75 degrees (for the reason above). In April, the average temperature was a high of 61 and low of 49. Please see the link below of the forecast for Columbus OH in April 2023

    ****************

    Maintenance returned a few days later to further assess the a/c and determined the compressor appeared damaged. At that time, ****** maintenance request remained opened in our system until weather permitted for us to reassess his unit.  Please note, Mr. ******* never contacted the office or spoke with me ever to follow up.

    I received a notice around mid/end of May about Mr. ******* a/c and called him directly. At that time I asked our Regional Maintenance Supervisor to run a diagnosis on his a/c.  As a result, we were able replace the a/c capacitor that same day (June 2nd) and his maintenance request was closed after he spoke to the Regional Supervisor himself.  I have not heard from Mr. ******* by phone, email or visit to the office since my phone call to him in May and assume his system is still properly working.

    If you have any further questions, please do not hesitate to contact me directly

    Customer Answer

    Date: 07/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.
    Regards,

    **** *******

    Customer Answer

    Date: 05/17/2024

    Problem:
    The Air Conditioner has not worked for the last month in my apartment. I have submitted several work orders, as well as called about this issue, and they have failed to repair my air conditioning unit for my apartment.

    Desired Resolution / Outcome
    Desired Resolution:
    Other (requires explanation)
    Other (requires explanation)
    select
    Desired Outcome:
    Repair; Billing adjustment

    Business Response

    Date: 05/17/2024

    Business
    Most Recent Message
    Date Sent: 5/17/2024 2:09:42 PM
    On 4/8/24 a work order was received that the AC was not working.  The capacitor was replaced and condensation lines were unclogged on 4/15.

    On 4/30 a work order was placed after receiving BBB complaint and the work order was closed out that the AC was charged and we have not received a complaint since.  Maintenance checked with resident on 5/17 and confirmed that the AC is still working.

    Customer Answer

    Date: 05/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I accept the business's response to resolve this complaint.

    Regards,

    **** *******

Enclave at Albany Park Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.