We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gas Station

TravelCenters Of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

This profile includes complaints for TravelCenters Of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TravelCenters Of America has 235 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 65 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TA shop delayed repairs, overcharged, mishandled warranty, and failed to fix my truck properly. Check engine light came on 10 mins later. I need this resolved ASAP. Please contact me.

      Business Response

      Date: 03/28/2025

      The District Manager has reached out to the guest.  We have requested the invoice from the guest  of what the dealership  did to repair the truck.   This would have to be investigated once we receive that documentation.  To date we have not received any  documentation and can not go forward with any type / if any resolution.


      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday March 9th I parked my eighteen wheeler at the Hammond LA Petro truck stop location. The parking space that I parked in was not marked as "Paid Parking". The little bit of paint that was on the ground with barely visible in daylight when I parked. About three hours after I was there, I got a knock on my door telling me that I was in a Paid Parking space. I uploaded a photo of the area where I parked. I didn't have the option to move as there were no other free spaces available and I was past my legal driving limit so I just went and paid for parking. . I contacted the customer service and was told that I would have to contact the store itself for any kind of resolution because I paid with a debit card. I tried to call the store and couldn't get through. I can't do anything in person.

      Business Response

      Date: 03/13/2025

      The driver was called by the GM and is happy with the resolution.
      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 03/14/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response provided by the business regarding complaint ID ********, and I find the resolution is satisfactory. 

      Regards,

      ****** ********


    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today Feb 8, 2025 at Oasis I bought chocolate Milk, dated 2-11-25. ***** ***** brand. One quart. It was sour. Went to return it, with receipt, they refused exchange and no refund. The manager on duty about 10:43 am was asked. Her reply, "We can't exchange nor refund any drinks". I believe she is lying and needs to refund or allow an exchange for this. I left my receipt and the quart on the counter. Should've kept it!

      Business Response

      Date: 02/12/2025

      The General Manager reached out to the guest . They talked about the issue and came to a resolution.

      Thank You,
      Deborah ********

      Customer Answer

      Date: 02/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ****************


    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At this location I was trying to get me trailer tire change but had issues with the staff. First I had to stop two mechanics from about to fight. Both guys gave me a hard time with what I was asking them to do as far as changing and rotating my tire after the had a 45 minute meeting with a lady in the office about what happened in the garage. The lady and 2 mechanics are very unprofessional and didn’t know what they was talking about when it came to grouping tire and tire warranty. They took forever to even start on my truck let alone finish. I’m Erick with ***** * ***** ***** ********. I’ve been to of shops and never seen the staff so unprofessional and slow.

      Business Response

      Date: 12/30/2024

      The District Manager reached out to the guest.  The guest was happy with the call.  The DM has reached out to management of the site as well.

      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stopped at the dodge city petro at 426 AL-69, Hanceville, AL 35077 and got gas unfortunately I pulled the gas thing out of the holder and gas started getting all in the outside of the tank and on the side of my car plus it gas on my car paint and got gas in my crocs and on my foot I had to wash my foot in the bathroom sink even though I couldn’t reach my leg up too the sink so I had to wet paper towels to get the soap off my feet the cashier nor the manager helped wash my car with soap and water they only pour a medium size cup full of water on the outside and in the gas tank I then I played the coin slot and $1.50 got stuck in the machine which they also would not help with I would like a refund and them to pay for a car wash so my car don’t start having peeling paint not only that I have to drive that car like that for 7 more hours with the gas on the side of my brand new car I also want to tell you the pump number was pump 13

      Business Response

      Date: 11/07/2024

      The GM reached out to the guest , the guest might have not liked what was said and hung up.  Or the phone cut off. The GM has tried more than several times to call the guest back to resolve this issue but guest did not pick up the phone each time. They did not re-connect.

      Thank You,

      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 11/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

      I do not agree because they didn’t offer any solutions or help 

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my box truck to the TA in Baytown, TX, to have two batteries replaced (labor only) after confirming the cost of $60 over the phone. Once they replaced the batteries, the truck wouldn't start. The TA team said they didn’t know what was wrong and suggested leaving it overnight for a more experienced mechanic to diagnose it the next day. I paid the $60 labor fee and sent the driver to a hotel. The next morning, I was told the issue was due to the new batteries not being properly connected—a clear mistake by their mechanic. Despite this, they tried to charge us $600, then lowered it to $400, and we ultimately settled on $200 just to get the truck released. I escalated the issue to several people, including the district manager, and was repeatedly told it would be resolved and a refund issued. However, after months of follow-up, nothing has been done. I recommend avoiding this location, or at least paying with a credit card so you can dispute charges. Otherwise, you might end up paying for their mistakes and wasting time dealing with empty promises.

      Business Response

      Date: 10/23/2024

      The guest was contacted by the manager and this has been resolved.


      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 10/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Refund has not been received. Not resolved yet.


      Regards,

      ****** ****




       

    • Initial Complaint

      Date:10/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/7/24 I purchased 8 drive tires for my truck. On the 8th I delivered my load and went home, was gone for about 2 weeks on time off. I returned to work last week. On 10/5/24 while doing a tire check for air pressure I realized that the tire replaced was done improperly. I then proceeded to a Travel Centers of America shop in Carnesville, Ga. The Carnesville shop dismounted and properly reinstalled all 8 tires. The tech then informed me that a bolt had been broken and could not be replaced. I then proceeded to another Travel Centers of America in Menane, NC where the bolt was replaced. I lost a lot of time because of poor workmanship. Lost time results in lost revenue, this not the way to do business.

      Business Response

      Date: 10/15/2024

      The guest has been called more than several times by the manager.  To date the guest has not called back the manager.

      Before this, the repairs were made at another one of our locations when the issue was brought to our attention. We covered all cost and work was completed in a timely manner.

      Thank You,

      Deborah ********
       Agent, Customer Service TravelCenters of America

    • Initial Complaint

      Date:10/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into T/A council rd OKC for a repair and was told the parts and labor where warranty for a year on 9/4 on 9/25 called TA in Eloy AZ was that they would not come to repair warranty in chandler az for roadside repair Then I took the part back to TA okc on 10/03 told they wouldn’t cover it either this business is not Honorable the tech that changed part told me it was install improperly

      Business Response

      Date: 10/11/2024

      The guest was contacted by a manager and this has been resolved.


      Thank You,


      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 10/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ******* ******
      Yes a manager has contacted me and there was an offer but another manager called me after Jason  and. Did resolve this matter



       

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My truck was damaged by a technician TravelCenters of America Eloy AZ trying to place on a knox sensor and he damaged and later found out he damaged the back pressure valve. I'm not a mechanic so I can only go off what I was told. The first kenworth in Dallas replaced the BPV pipe and said it should be ok. I got rehembursed But the damage was too bad that the back pressure valve needed to get replaced. Which cost $5,909. The first dealership said they will reimbursed the money for the job they did. But not the entire back pressure valve because of the way it came in. Christine **** in claims say they will not help with this replacement they're technician originally caused.

      Business Response

      Date: 08/22/2024

      Our policy is to settle the claim with one settlement payment which Mr. ******  signed a release for on 07/24/2024, ( it was also notarized) and the release does state he is releasing TA from any claims, etc. in connection with TA’s service from June 29.  If the dealer repaired the vehicle and released it as OK the first time (what we settled the claim on) then the claimant should address the issue with the dealer.

      Thank You,
      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 08/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22173605, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The truck was undriveable when I arrived at the first dealership in TX and I was told by Christine **** to get any assistance I would have to sign and notarized the letter to receive funds. Christine **** was aware that im not a mechanic and asked me to sign that. I informed her it could be a  retread problem or it needed to be replaced.  I was not asking TA to pay for a 6k job to get over on them if retread was what could fix it. I tried to be fair as if it was my own money paying for it. The mechanic retread it and i thought it was fixed but retread didn't work.  The dealership is only refunding the tube and labor they put on it

       and said they couldn't tell what the pressure was unless driven.  Christine **** never said replaced the entire back pressure valve or we're not helping you out.  Both dealerships have pictures and documents ready for this upcoming case with TA if we can't work things out with this dispute.  Christine **** is fully aware and the TA shop in Eloy AZ that their technician damaged the back pressure valve. $900 was reimburse but we just needed the difference and this would have been over.  
      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      *********** ******




       

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ****** the ta truckstop did a 3 axle alinment drove 50miles tore up 8 tires, currently getting new alinment done accross the street at ******** to check for further damage, ta refuses to pay for lost damages up front and lost wages, dealing with there insurance has been a nightmare, in the event this is taking to court, ta would owe thousands of dollars according to the consumer protection laws, will keep you up to date as further inspection is done on my truck, documents from ta state very little wear on all components prior to alinement

      Business Response

      Date: 08/23/2024

      Mr. ***** was contact and this issue has been resolved.

      Thank You,

      Deborah ********
       Agent, Customer Service TravelCenters of America

      Customer Answer

      Date: 08/23/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,

      ****** *****

      This has been resolved but would like to say from my experience in dealing with  ta truck shops it has been the worst work performed by there shop and they also put my life and the public at risk due to there poor workmanship, to give just a simple answer this has been resolved is a understatement, company was also in violation of the consumer protection laws, i will never take my truck to a ta or ***** again, i also heard a story from a employee with out mentioning names they puttires on several years ago and they came off hitting a car, remember no waivers consumer laws can't be waived and freedom of speech will pravaile. I never got any down time but ta claims the can waive it, they have you sign a small eletronic tablet then print out there own rules trying to overright consumer laws in texas, they get to stay in buisness while i wait for my small settlement so i can repair the damages done on my truck. I even drove to three other shops that were right accross the sreet and they all said the same thing alignment was poorly performed by ta. I will share my story and repair bills with the world, sorry i should have never took my truck to ta and never will again


       

    TravelCenters Of America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.