Business Profile
Gas Station
TravelCenters Of AmericaHeadquarters
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Reviews
This profile includes reviews for TravelCenters Of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 41 Customer Reviews
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Review fromMuhsin A
Date: 03/29/2025
1 starMuhsin A
Date: 03/29/2025
I thought this location don't care if you have complain overall TA customer service same thing. On 01/31/2025 my driver brought truck for service work order after 600 miles truck got same issue. We took it back to another TA location in Mocksville NC they refused to fix our truck. I call 2 time to customer service they told me someone will call me back. Lied me at all we sped about 1800$ for no reason. I'll keep reporting this business as much as I can. Next reports ongoing. Do not recommend unethical TA service at all location if you get issues they don't care you loos money. Stay awayTravelCenters Of America
Date: 04/07/2025
I'm sorry you had an issue at one of our sites. I have forwarded your issues to management and they will reach out to you.Review fromGEORGE B
Date: 02/10/2025
1 starGEORGE B
Date: 02/10/2025
Petro Phoenix OR, store nr 324 at truck service shop, workers J.T and Riley, changing shift, erase all records about previous check in and start a new list based on Racism and local priority. Our driver was waiting in line for 5h and when came his turn, shift changed and they start a new list with my driver again on nr4 again.TravelCenters Of America
Date: 02/11/2025
Hello, I'm sorry your driver had an issue at one of our sites. For any site, shop issues, your driver may have had, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and have your shop work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromrobert b
Date: 08/18/2024
1 starrobert b
Date: 08/18/2024
Battle Creek TA yesterday on August 17, 2024. Receipt # ********* ******** ** **** *** I went to the counter and pre-paid $40 for DEF. I explained I had problems across at the ***** station and was peed off about it. I'm new at this and there's a system there to make it work. So, I said "let me try TA across the road. I had just driven 25 miles to get DEF fluid for my truck. I am a local driver and need this for my new truck. She told me there won't be any problems here and that she would turn the pump. I went to pump #2, it turned on and pumped a whopping .38 cents and then the pump stopped. I walked back in and told her what happened. She said "Oh, I'm sorry let's try it again, but you will have to pay another $40. I paid again then I went out and it pumped .15 cents and the pump stopped. I went back inside and told her it stopped again. She said "that's so weird, lets try another pump, but you will have to pay another $40.". I straight out asked her "are you turning the pump off on me". She said "no, I would never do that". She was standing with the same guy and I was thinking they are screwing with me because they know I'm already upset from across the roads experience. I paid again for the 3rd time and drove my truck around to pump #7. It worked!! I walked in and used the bathroom after filling up Diesel at the ** section. As I left I yelled over "#7 worked". She said "I'll get #2 looked at". I thought, so will I. Here I am. I hope someone checks into if I was being screwed with? I was already upset that I had to leave ***** to drive across to TA which I thought I'll start coming there instead if I can get in and out easier. Well, pumping three times and driving my truck to two different pumps is not easier. It's kind of funny if she was intentionally turning the pumps off, but to add to my frustration which was already obvious was not warranted.TravelCenters Of America
Date: 08/20/2024
I'm sorry you had an issue at some of our sites. I have forward your issues to management. But I did not have your phone number to add to it. In the future for any site, issues, you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at. . We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromJameie J
Date: 08/11/2024
1 starJameie J
Date: 08/11/2024
Lost my business permanently. Stopped to pick up dinner. Son had a pickup truck with trailer. Lady at Blue Badger pointed where he could park so he could order and get food to leave. Left and had a ticket. This is just bad business. Local residents. Will not stop again. Ordered 70 dollar dinner for a 50 parking ticket. Is this even legitimate?TravelCenters Of America
Date: 08/12/2024
I'm sorry you had an issue at one of our sites. For any site, shop issues, rewards program etc. you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen.. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromScott M
Date: 08/09/2024
2 starsScott M
Date: 08/09/2024
The T/A truck stop in Monroe Michigan the manager had the air conditioner so high that people were leaving and when they asked him to turn it off he just acted like he didn't give a dam. Pretty bad when your customers get treated with such disrespect. I know driver's who won't go to this T/A because of this manager and the way he is allowed to run this truck stop. In today's economy you would think T/A hi the er ups would put a stop to this but they prefer to not do their job and let this go on.TravelCenters Of America
Date: 08/09/2024
I'm sorry you had an issue at some of our sites. When you are at one of our sites and see an issue, please tell us right away/or next day. For any site, shop issues, rewards program etc. you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and if a shop have your work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromDevin L
Date: 08/07/2024
1 starDevin L
Date: 08/07/2024
Went for pm service on semi truck, mechanic bent fuel filter housing causing hp fuel pump problems & ta will not fix the truck .. my only way of providing for my familyTravelCenters Of America
Date: 08/09/2024
I have forwarded this to management under report #****** Thank youReview fromChristine M
Date: 07/29/2024
1 starChristine M
Date: 07/29/2024
The owner or manager treats you like your a low life by being rude an acting erotic with his attitude like he's on drugs.TravelCenters Of America
Date: 07/30/2024
I'm sorry you had an issue at one of our sites. For any site, shop issues, rewards program etc. you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and if a shop have your work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromRichard H
Date: 07/18/2024
1 starRichard H
Date: 07/18/2024
Went for an oil change. I have a new model truck and was told I would need to buy filters at a dealership. I spent over $300 on the filters. When the oil change was done I noticed on the reciept that I had been charged for oil filters from TA as well. When I brought it to their attention I was told that the filters came as part of a package deal and could not be taken off the price. I offered to just take the filters they had charged me for but they were not willing to do that either. If you go to this shop I would keep a close eye on things, and check your reciept carefully. Dishonesty in one area likely bleeds into others. The mechanics seen like good enough people, but I wouldn’t trust the business any further than I can throw their building.TravelCenters Of America
Date: 07/26/2024
I'm sorry you had an issue at one of our sites. I have forwarded your issues to management and they will reach out to you. If you have any other issues please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and if a shop have your work order number available. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you! Thank You,Review fromCescon C
Date: 07/07/2024
1 starCescon C
Date: 07/07/2024
They are charging for truck parking that are not even marked. Potholes everywhere. Super bad service. But management know all this. These potholes took at least 10 years to become like that, who are they trying to fool ??TravelCenters Of America
Date: 07/08/2024
I'm sorry you had an issue at some of our sites. When you are at one of our sites and see an issue, please tell us right away/or next day. For any site, shop issues, rewards program etc. you may have, please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at about the parking lot. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!Review fromJessica M
Date: 06/09/2024
1 starJessica M
Date: 06/09/2024
I went to the location at: *** ** ******** ***** ******* ** It’s a horrible experience every time. I’ve been harassed by a short lady with glasses on 06/08/24 around 17:40. I went to use the restroom and quickly picked up food. I pulled up behind a semi truck pumping fuel. No more than 5 minutes with the same lady who harassed me the time before started to harass me again. I brushed her off, and she threatened me with a ticket, “banned” me from the store, and threatened to call the police when I went back in to get my keys that I left in the bathroom. When I called to get a corporate number from a manager, she was on the other line, and they put her on the line where she expressed that there was no corporate. This is ridiculous. I wasn’t hostile, violent, or mean. I was just doing what every other truck driver has done and is doing.TravelCenters Of America
Date: 06/12/2024
I'm sorry you had an issue at one of our sites. Please call Customer Service at ************ so we can help you. Please let us know what site the incident happen at and the day.. We are available Monday thru Friday, 9 am to 9 pm, EST. We are closed on weekends and holidays. Thank you!
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