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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Payment Processing Services

ECHO Health, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ECHO Health charges 3% just to send the insurance payments electronically either via EFT or Virtual cards. There is no way to ask them to stop. I have been chasing their customer service to stop ending money. The paper checks may sound ancient but they are free. We have asked them to revert to paper checks with no sucess. Not sure where to go,

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Following multiple attempts and request to have my company opt out of this payment system that I Never signed up for, I continue to receive payment cards form them. I do not want the service and do not want my business enrolled in any of their products.

    Business Response

    Date: 08/28/2024

    Thank you for bringing this matter to our attention.  At this time, our customer service department has opted this Tax ID out of the
    virtual card program, and has provided our EFT enrollment form, for an alternate payment option. We believe this matter
    is now resolved. Thank you for giving us the opportunity to address this.

    Customer Answer

    Date: 08/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *******


  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Echo health sent our virtual credit card payment of $2436.00 to a PO Box that was not to our office address. The VC was then used by the recipient for miscellaneous transactions. Our office called in April to inquire about the whereabouts of payment, at which time reporting this card as being fraudulently used. Echo continued to let this card be used for weeks following our initial call until the recipient had used $1081.00. Echo sent us a check for the unused amount of $1355 in June and stated they had up to 90 days from the reported date to issue the remaining amount, which their deadline was on August 1st. We have past that deadline and are still getting the runaround from all the reps, who do not seem to know where the remainder of our money is. They claim they were trying to recoup the amount from the card user, but as a victim in this situation, why does our office need to wait for them to recoup money they may never get back?! We have waited the 90days as they requested, we need our payment!

    Business Response

    Date: 08/14/2024

    Thank you for bringing this matter to our attention. We apologize for the miscommunication that has taken place in the past, and any frustration that has caused. At this time, our customer service department has completed the request of the provider. We believe this matter has been resolved.

    Customer Answer

    Date: 08/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We did finally receive a check for the amount owed to our office. It is sad that it took a complaint to both the BBB and the Insurance Commission to prompt them to finalize this process! Thank you BBB for you assistance in this matter! 

    Regards,

    ********** ****** ********** ******


  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our office does not accept credit card payments from insurance companies. We have opted out numerous times with Echo Health. We are now receiving credit card payments again and the agent I just spoke to stated the opt out option only last for 2 months and then it reverts back to credit cards. We will never accept credit cards in our office from insurance companies.

    Business Response

    Date: 07/19/2024

    Thank you for bringing this matter to our attention. We apologize for the miscommunication that has taken place in the
    past, and any frustration that has caused. At this time, our customer service department has opted this Tax ID out of the
    virtual card program, and has provided our EFT enrollment form, for an alternate payment option. We believe this matter
    is now resolved – thank you for giving us the opportunity to address this for you

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/31/24 Echo QuicRemit issued a virtual card payment instead of a paper check for an insurance claim payment. We have been repeatedly asked to be opted out of the VCP program in favor of paper checks so we do not have to pay credit card processing fees, but Echo continues to send virtual card payments requiring staff time to call and a delay of payment. We did not ask for VCP and have asked to not receive them but our requests are ignored. See explanation and attachment for details.

    Business Response

    Date: 06/17/2024

    Thank you for bringing this matter to our attention. We apologize for the miscommunication that has taken place in the
    past, and any frustration that has caused. At this time, our customer service department has opted this Tax ID out of the
    virtual card program, and has provided our EFT enrollment form, for an alternate payment option. We believe this matter
    is now resolved – thank you for giving us the opportunity to address this for you

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying since March to complete the EFT Enrollment process with Echo Health so that they will stop sending me virtual credit cards as payments for my services. I never asked for or wanted payment in this form. I have had numerous contacts with this company, each one more frustrating than the last. In spite of sending my information via upload on their website, via email and by fax, they continue to say I have not submitted the documentation. There is no explanation or attempt to actually help me get this done, just telling me I have to submit the information again, and again, and again. And still, no enrollment occurs. At this point, I'm convinced the process is deceptive and deliberately designed to frustrate providers so that they will give up and process the cards, which makes money for Echo Health, and takes money out of the pockets of healthcare providers. 1. I want my EFT enrollment completed for HMA (the insurance company) without any further delays or nonsense from their staff. 2. I want a confirmation email stating that the enrollment has been completed.

    Business Response

    Date: 04/22/2024

    ECHO's Customer Service manager reached out to provider's office and discussed our payment options. As a
    result of that conversation, we updated the provider's payment preferences and sent an email to confirm this selection.
    We believe this matter is now resolved. Thank you for giving us the opportunity to resolve this issue

    Customer Answer

    Date: 04/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ****

    Case #******** I initiallly responded that I did not accept the dispute resolution offered. I never did receive a phone call, but later today, an email came through stating that my problem had been addressed. Please change my response to accepting the dispute resolution. Thank you, ***** ****

    Sent from ***** **** ***************************


  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contracts with health insurance providers, and sends payments for medical claims. They send paper check payments, direct deposit, and they issue these virtual card payments. Our providers office does not accept virtual card payments. At all. We are privately owned and our doctor has to pay the credit card processing costs, and this company does not compensate any extra for us taking these virtual card payments. but they say they can not opt us out with our TAX ID. That we have to keep calling in every time, which delays us getting paid, by another 7-10 days, every time. This is the only company we have this problem with. We do not want virtual card payments.

    Business Response

    Date: 03/14/2024

    Thank you for bringing this matter to our attention. We apologize for the miscommunication that has taken place in the
    past, and any frustration that has caused. At this time, our customer service department has opted this Tax ID out of the
    virtual card program, and has provided our EFT enrollment form, for an alternate payment option. We believe this matter
    is now resolved – thank you for giving us the opportunity to address this for you

    Customer Answer

    Date: 03/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ********


  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    STOP ALL Echo VCP & EFT Payments - PERMANANTLY. We don't want them, we never asked for them and have repeatedly opted out only to start receiving them again! Apparently, each Opt Out must be repeated every 6mo! This is ridiculous and a complete waste of our staff's time. We have incurred additional unwanted charges because of these payments. We Want ONLY Paper Checks Directly from Each and Every Insurance Company.

    Business Response

    Date: 02/29/2024

    Thank you for bringing this matter to our attention. We apologize for the miscommunication that has taken place in the
    past, and any frustration that has caused. At this time, our customer service department has opted this Tax ID out of the
    virtual card program, and has provided our EFT enrollment form, for an alternate payment option. We believe this matter
    is now resolved – thank you for giving us the opportunity to address this for you

  • Initial Complaint

    Date:12/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Echo v cards keeps sending us letters and faxes to process payments when we have NUMEROUS times and in different ways opted out. We never even opted IN to begin with. We wish for them finally leave our office alone and remove our office from their system. We only wish paper checks and do not require or need their services.

    Business Response

    Date: 12/27/2023

    We
    received a request to opt-out your Tax ID from virtual cards from
    (payer/allpayers). We have completed this request for this TIN..
    Please let us know if you need anything further. Thank you!

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Echo Health houses payments for a provider via a health plan. The health plan has issued payment for some claims and the provider has not received the payment. We have been trying for 3 months to get this issue resolved and cannot get anyone to assist. They just keep giving us excuse after excuse and will not handle the situation. This company has no right to hold the provider's money hostage. She has provided services and the health plan has paid so why should Echo continue to hold these payments

    Business Response

    Date: 10/12/2023

    Hello,

    We reached out to the provider and reached a resolution. Below are the actions that we took to assist ********. 

    We overnighted the reported missing payments to **** ********* **** ****** **  *****. Both checks were sent together in the same envelope. I have included the tracking number below.

    UPS Tracking: ******************

     

    Thank you! 

    Kelly B********

    Customer Answer

    Date: 10/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Hello:

     

    The issue was resolved.

     

    Thank you

    ******* ******* ******** *** **** ******** **** ** ***** *** ************ **  ***** ******  ************ ****  ************



    Regards,

    ******** ******


ECHO Health, Inc. is NOT a BBB Accredited Business.

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