Business Profile
Freight Forwarding
R & L Carriers, Inc.Headquarters
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Reviews
This profile includes reviews for R & L Carriers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.41/5 stars
Average of 59 Customer Reviews
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Review fromkeith r
Date: 05/22/2025
1 starkeith r
Date: 05/22/2025
BEWARE...JANESVILLE,**) CLAIMS ANALYST "*** *****" AS FREIGHT SMALL BOX WAS DAMAGED B Y FORKLIFT VERY OBVIOUS & CLAIM SUBMITTED AS WAS A 7 HOUR FREIGHT TRANSFER FROM SHOP TO FREIGHT LOCATION.WAS OFFERED SCRAP PRICE PER POUND @ .10 CENTS AS CUSTOMER SERVICE COMES LAST!CLAIM WAS FILLED WITHIN ,45MIN & YET DENIED.R & L Carriers, Inc.
Date: 05/29/2025
We understand that this process can be challenging, and we want to assure you that this matter has been carefully reviewed by our claims manager. We have extended the maximum liability settlement offer to you. If you have any further questions or need assistance, please dont hesitate to reach out to our claims team at *******************.Review fromEugene B
Date: 05/10/2025
5 starsEugene B
Date: 05/10/2025
Fast delivery and very careful handling of your delivery and the driver was very careful and friendly I definitely would use them againR & L Carriers, Inc.
Date: 05/27/2025
Thank you so much for your feedback and for shipping with R+L! We appreciate you and your business!Review fromK. C.
Date: 04/15/2025
1 starK. C.
Date: 04/15/2025
As a commercial customer, I will admit we have had a good experience with the local LTL team. However (a BIG however) our experience with the international team has us checking into other options for our shipping needs. We periodically order a few pallets at a time from a manufacturer in China. 2024 saw multiple orders over a short period of time. An R&L Rep asked what we were being charged for shipping, and upon hearing our cost remarked that it sounded high & we should give them a shot at quoting our next order. As I spoke to 3 or 4 of these experts, I was VERY CLEAR that our cost was door-to-door service. At every step we were reassured that everything would work out. Our main complaint over the manufacture handling the freight was the lack of transparency. We were again assured full transparency with their new global tracking systems. Real time tracking of our shipment. R&L reps boasted about this system and that they were soooooo experienced in the port workings that they controlled every aspect of their containers. So much so that their containers cleared customs five days before coming into port! Amazing! No delays at port and right onto a truck. We bought the port bond. No big deal. A couple of $100 for 12 months of this magical service. Saving time & money. Let's do it! Now the reality...Delays at sea. OK, fine. Can't control the weather. Oh, wait, I can see the live freight tracking, right? Not so much. The order has yet to make it to port. Enter the first disappointing email informing us our bill is 2.5Xs the estimate. Excuse me?! Then they have the nerve to demand payment before it hits port. I think not. Order enters port. Right to a truck! Not so fast! Enter 2nd disappointment, new email letting us know that the container including our freight has been flagged for inspection. But no need to worry, because it had nothing to do with our shipment. How long will this take? Should be fast, they say, 3-5 days maybe a week. Weeks later, another emailR & L Carriers, Inc.
Date: 04/17/2025
Thank you so much for reaching out and sharing your thoughts with us. Im truly glad to hear that your experiences with our *** team have been positive. However, I sincerely apologize that your experience with the Global team has not met your expectations. Please know that your feedback is important, and I have shared your concerns with the leadership of the Global division. Additionally, we encourage you to connect with them directly at ************ to discuss your concerns further. Your voice matters to us, and we are here to help.K. C.
Date: 04/18/2025
There is so much more to this saga. In response to your comment, a week after finally receiving our shipment in mid-February (and passed off to a 3rd party) we received a call from one of R&L Global's Fixers (2/18/25). She was clueless that we had only received our freight the week before. Beginning the conversation inferring my ignorance of international logistics, which was consistently shared be me personally at every step and called stupid. After a very long conversation we were offered financial compensation and asked to take this review public. We relied on R&L and were taken advantage of every step of the way. We patiently waited (to our word) for 2 months before going on blast. Lies to the end.Review fromMatthew S
Date: 04/04/2025
1 starMatthew S
Date: 04/04/2025
Update - 4/4/2025 - After a second confirmation that the tub would be delivered on 4/4/2025 now, it changed to 4/7/2025. After a phone call to find out why - it was determined that I personally said we would not be open. That never Happened. Own your mistake and make things right. Stop making up lies for your incompetence.Had a very important item I needed ASAP. Paid for 1 day shipping - Received confirmation we would receive on time. Item sat in warehouse at 7:51:50 AM at destination terminal - and has not moved for 28 Hours. Their Est. Delivery date changed from 4/3/2025 to 4/4/2025 Called to ask about this, to find out if we could even drive to pick it up - I was told I was wrong - and that was the end of their conversation.Things happen - delays happen - paying $792 for overnight shipping, the item not showing up on time, and then getting talked to like a *** is truly one of my favorite things to do on A Thursday morning - So thank you for that!Why take ownership of a problem when you can just belittle someone into believing your incorrect statements - the R&L carrier wayR & L Carriers, Inc.
Date: 04/11/2025
We truly understand how frustrating this situation has been for you, and we sincerely apologize for the inconvenience you've experienced with this order. Please know that the local operations management team is fully aware of the issue, and we are committed to taking the necessary steps to improve our service moving forward. If you have any questions or need further assistance, our ************************** team is here to help and can be reached at ************.Review fromMark H
Date: 04/01/2025
1 starMark H
Date: 04/01/2025
they delivered a pallet of lacquer thinner to us, everything looked good at first, then we cut open shrink wrap to find nothing but busted containers in the middle. They destroyed product then repalletized hiding the busted in the middle. Then rewrapped with new plastic. they are a very dishonest company.R & L Carriers, Inc.
Date: 04/04/2025
We're very sorry for the inconvenience you have faced regarding this matter. We have taken the time to review your order, and while we did not find any notations indicating damage during its movement through our system, we completely understand how important this issue is to you. The local operations team has been made aware and will work on a thorough investigation, as we strive to provide the best possible service for all orders. Should you have any questions or need any additional assistance, our ************************** team can be reached at ************.Review fromAna D
Date: 03/27/2025
1 starAna D
Date: 03/27/2025
We used this company to deliver 600lb transmissions worth $30000. They delivered them to the wrong location and never tried to help us to resolve this issue. Terrible customer service, nobody knows what they do and no one cares about the service and their clients.R & L Carriers, Inc.
Date: 03/31/2025
We completely empathize with the frustration this situation has caused you, and we are truly sorry for the inconvenience. As we discussed, it is with regret that we inform you we are unable to retrieve this order from *****. You can file a claim at any time for both the freight and the shipping charges. If you have any further questions, our ************************** team is available at ************, and our Claims team can be reached at *******************.Review fromLee C
Date: 03/24/2025
1 starLee C
Date: 03/24/2025
I would not recommend R+L carriers. Their communications with customers is lacking. Had a deliver scheduled and confirmed. Took the day off work to be present for deliver as signature was required. Deliver was a no-show and no attempt to contact me was made. After deliver window, I called R+L and they informed me that the deliver would not be made until next business day. Customers are having to go out of their way to accommodate the delivery and when R+L fails to meet a confirmed appointment, they will not do anything to accommodate the customer. The entire burden of their failure will be placed on the customers shoulders. I reached out to R+L corporate to discuss but I get the generic response that back from them. Their communications back to me was tone def and dismissive.R & L Carriers, Inc.
Date: 03/27/2025
We are truly sorry that your delivery appointment was not met and that you did not receive the proper notification and communication regarding the delay. Please know that the local service center manager and the director of operations in your area are aware of what took place. They have taken steps internally to address this concern appropriately. We recognize that we fell short of your expectations with this order, and we sincerely apologize for that. If there is anything else we can do to assist you, please dont hesitate to let us know.Review fromJACOB M
Date: 03/05/2025
2 starsJACOB M
Date: 03/05/2025
We worked with them for over a decade and made them hundreds of thousands of dollars, there drivers are awesome, but bad management and poor customer service made us leave them. If you owe any type of money for deliveries they will hound you and threaten to over triple the amount owed to them even if you have amazing credit with them and make weekly payments. Their GM and top shot callers are AWFUL! Be aware and stay away from their services. Use *** ******** or ***** *******!R & L Carriers, Inc.
Date: 03/13/2025
If you could kindly share the tracking numbers in question along with any additional details, we would be more than happy to assist you in resolving these issues. Your experience is important to us, and we are here to help. Our Corporate Customer Service team can be reached at ************ or *********************** at any time for assistance.Review fromR. P.
Date: 01/30/2025
1 starR. P.
Date: 01/30/2025
Hello, I randomly received 3 invoices from R&L carriers that I’m totally unrelated to. When I called, I was transferred 3 times finally ending up disconnected. Understand the invoices are sent in error to a random person who had no business with R&L in the past but atleast customer service rep could have helped rather transferring and disconnecting the call. Can someone from R&L help get the invoices cleared?R & L Carriers, Inc.
Date: 02/05/2025
I'm truly sorry for the inconvenience and confusion you've faced. I understand how frustrating this situation can be. As we discussed, this was due to a clerical error on our part, which has now been resolved. Please feel free to disregard these invoices.R. P.
Date: 02/19/2025
Thanks for resolving the issue however I received bunch of invoices again that is completely unrelated to me. Not sure whats happening but I would appreciate if you can remove my information from your system so that I dont end up keep receiving the invoices again.Review fromjohn d
Date: 01/21/2025
1 starjohn d
Date: 01/21/2025
R+L Carriers is the worst option anyone can use for deliveries. We had ordered something from **** and it was supposed to be delivered on 1/18/25. Called them to see why we hadn't received it by 1/20/25 and when I called I talked to 3 different people for them to just tell me that they were going to look at the cameras to see where our item was and they were supposed to call back, they never did. The item was delivered today on 1/21/25 but when the driver arrived with it he made us go unload it off of his truck. What kind of company makes the customer unload something from their truck?R & L Carriers, Inc.
Date: 01/28/2025
I want to sincerely acknowledge your situation, and I truly appreciate you taking the time to bring this to our attention through the Better Business Bureau. To ensure we can assist you effectively, we kindly ask for some additional information, such as the tracking number for the shipment in question. Please know that our corporate customer service team is here for you and can be reached at any time at ************ or ************************************
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