ComplaintsforBurke Decor, LLC

• Initial Complaint

  12/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have now placed three orders with Burke decor. The first, a wallpaper order where I did not order enough wallpaper for my project, which is totally my fault. It took two month to arrive, which was irritating, but I was relieved to finally receive it. So, I talked to customer service about getting wallpaper in my next order from the same dye lot, which they confirmed they had in stock and was ready to ship. I ordered another $375 worth of wallpaper on September 12. It has now been nearly 3 months, and customer service has been absolutely no help. The First **** I talked to about the delay gave me a $100 giftcard for my trouble, which I used to buy a Pura and a nest linen spray. The Pura shipped the next day, and I recieved it less than a week later. The Nest Linen spray, however, has still not shipped nearly 5 weeks later. I have messaged customer service 3 times now in the last week or two, and it seems they are now ignoring me. I am incredibly irritated by their lack of transparency and integrity. I wish I could say they have been helpful in making the situation right, but the way they have handled these delays has only made me more irritated. Nearly 3 months is an insane amount of time to wait for wallpaper that I was reassured was in stock and ready to ship. Especially after the last lady I was able to get a hold of at the beginning of November told me that they would be here by the end of November. It is now December 3rd. I hope that their customer service team will make an effort to make this right, as I will now be telling everyone I know not to shop with them.

  Business response

  01/08/2024

  Thank you so much for your feedback, we apologize for all the trouble you have experienced with your orders -- we have attached the refund receipts for the *** refunds that were sent to credit your orders.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2 etageres on Oct 8, 2023. They were listed as in stock and ready to ship with a window of 1-2 weeks. I have repeatedly asked for updates by email and phone calls with no real information provided. They keep pushing back date. In the last several weeks they will not respond to my requests by email or phone. No one answers either, and I have left many voice messages. I have requested a cancellation and full refund, again no response. This has been a miserable situation and want a refund immediately. This is a lot of money to tie up and I am completely disappointed and dissatisfied with this company. I request a refund and would love your help in this matter.

  Business response

  12/21/2023

  This order has been refunded in full.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a coffee press order number ****** for $85 on October 13th 2023.It was supposed to be delivered in 2-3 weeks. When the 2-3 weeks came we had to reach out to the company to see where the order was at and they said it would be delivered by the end of November. When the end of November came I reached out again and received no response. After not receiving any response for multiple days I looked into other reviews and have found that this is how they operate and how they treat almost all of their customers.

  Business response

  12/21/2023

  This order has been refunded in full.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I bought a desk from this website 3 weeks ago, and still have not received any tracking information or indication that they are planning on sending it at all - despite it being labeled ready to ship on their website. I tried to contact them via chat and they disappeared. I tried calling and got an unnamed voicemail. They took my money. This company seems to be a complete scam.

  Business response

  01/08/2024

  We apologize for the delay, this order has been fully refunded.

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for a rug in the amount of $311 with Burke Decor on October 6th. I waited about 3 weeks without receiving a shipment notification so I messaged using their chat feature to follow up. They stated their warehouse was behind and stated to wait a few weeks. I told them I wanted to cancel my order which ended up taking multiple requests due to their inability to provide accurate information.They finally submitted a refund request. I hadnt received any information so I followed up on Nov 8th and they stated they lost my credit card information due to switching to a new finance company. They requested I submit my checking and routing number so they could issue a refund. 5-7 days for electronic, **** days for check. Since submitting Ive called multiple times, they keep extending the refund expectation timeline, and has no update of status. Order number ******.

  Business response

  12/21/2023

  This refund has been processed through paypal transaction. 

  Customer response

  12/21/2023

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

  ---

   

   

• Initial Complaint

  12/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 9/21/23, I ordered 6 rolls of ***************************** Swallows Wallpaper (Order#******) and was charged $1,290.00. On 10/10 I reached out because had not received a confirmation of order having been shipped. Told it was on track to ship in 1-2 weeks. On 11/1, after reaching out, was told my order had been delayed due to the printer having experienced an issue and that orders were expected to ship in 1-2 weeks. After no word, on Nov 14 I reached out to cancel the order. On Nov 17 Burke responded that the order had been cancelled, but that their finance **** no longer had original credit info from the purchase and could issue an *** credit in **** business days or a check in ***** days, all of which is unreasonably long and not within industry standards. i completed the *** information reluctantly as the entire experience seemed unprofessional. On Nov 20 they responded that they had just submitted the transaction that was set to be withdrawn from their account on Nov 21 with an ETA to my account of Nov 27. On Nov 29 I reached out to inform them that no *** had yet been received for my refund, nor did it show that it was pending. Further stated that this entire situation is unacceptable as they have had my funds since September ************************************************** the meantime, I had contacted a reputable wallcovering supplier to check on the status of getting the wallpaper I am needing to complete a project. With great customer service, they immediately responded to my inquiry, reached out to the manufacturer in ******* and were assured there are no issues and product could be shipped asap. Today is 12/1 and I have had no response from Burke on my email from the 29th and there is still no *** pending to my account. Could you please help me to get my refund. I have never had such a poor experience. Thank you.

  Business response

  12/21/2023

  This order was refunded in full. We thank you for your feedback and appreciate your patience as we work to improve. 

  Customer response

  12/21/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.]

  Amount was not refunded by company who did not do ACH within 14 business days nor after being threatened again with BBB complaint and escalating to Attorney General of **** did they do an ACH within 1-3 days.  After 3 months of run around we did a dispute with credit card company who immediately refunded us and was then going to deal with Burke.  Terrible experience with this company.  As a side note, have verified there eas never an issue with the printer on the wallpaper and we would have had within 2 weeks from ******* had we ordered from a reputable business.  Our project was delayed unnecessarily and put money was taken under false pretenses with no intention of shipping product or returning the money taken.
  Regards,
  
  *********************************
  
  
  

  
  

• Initial Complaint

  12/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order Sept 23rd (#******) and followed up on Sept 30th when I saw that it hadnt shipped. Their website said it would ship within 2 days. **************** told me their inventory was damaged so they had to wait for more to arrive. They said it would ship w/in **** business day. When it did not, I followed up again and was given the updated shipping estimate of end of October. At this point I requested a refund. They told me the order was successfully cancelled and called to get my credit card info for the refund. Apparently so much time had passed since I placed the order they no longer had my credit card info. They assured me it would be done in **** business days. It didnt so I followed up and was told to fill out an online form again, providing my credit card information. I did so and have yet to receive a refund. Further more, their ****** reviews were so bad that theyve actually removed their business and theyve disabled comments on their social media accounts in an attempt to prevent customers from warning others. Please take action and protect other consumers from falling victim to their fraudulent activity.

  Business response

  12/21/2023

  Thank you for your feedback, this order has been fully refunded through a dispute.

  Customer response

  12/21/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  I have not actually received a final refund from my financial institution, ************ You will see in the attached letter that they temporarily credited my account but ********************** has yet to respond to ************ Again, the credit provided is only temporary pending their response, or lack there of, but I have not received a confirmation for my full refund so this matter is NOT resolved. 
  
  Regards,
  
  *****************************
  
  
  
  

  Business response

  01/08/2024

  This order has been fully refunded through a chargeback.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  The company has not sent me any of my items and does not respond by email, live chat or telephone.

  Business response

  12/21/2023

  Our agents have been in touch as of 12/4 - we have fully refunded this order and will be sending it gratis. We thank you for your feedback.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order on July 6, 2023 for (8) art books and a *********************** pillow cover. All items showed in stock and my order totaled $156.00. I received (2) books quickly and eventually the green pillow cover. After 3 months of their customer service promising me that the remainder of my order was shipping soon I was finally able to get them to cancel my order. However, to date, this company has not refunded my money. They still owe me $90.00 for books that were never received. I have attempted for month to get them to refund my money, they promise to, and then they do not refund the money. I am filing this complaint as this company is a scam and they taking money from consumers.

  Business response

  01/05/2024

  A check was sent on 12/18 -- I have sent a new refund check today in good faith and attached the receipt of this check being sent. 

  Customer response

  01/08/2024

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **********************************

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• Initial Complaint

  11/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a product from Burke Decor on August 5, 2023. By Oct 5, *********************************************************************************************************************************************** The refund amount was for $22. I still have not received said refund.

  Business response

  01/08/2024

  A check has been sent for this orders refund and we apologize for all the frustration this experience has caused.

  Customer response

  01/09/2024

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
  
  They said they would send a check on 12/6.  I still have not received anything.  I reached out on 12/21 and again on 1/7 and still have not received a response back nor a check for the refund for product I paid for and never received. 
  
  Regards,
  
  ***********************
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩