ComplaintsforBurke Decor, LLC
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed 2 orders with **** decor on 8-16-2023, first order was for the ***** Bath vanity gold leaf with faucet for $3,285.00, including white glove service. I also purchased the ******************* Coffee table for $1, ******, including white glove service as well. White glove service for both was $298.00. I then under separate purchase number ordered the ***** end table on 8-16/2023 for $799.00. Total payment to **** decor was $ 5, ******! All items were advertisied as in stock and ready to ship. Thus far, I have not received any of the purchased items, as well as I have not been provided an update regarding the orders. I sent an email to **** decor as they can not be reached by phone. I also reached out via **** decor chat with no successful response. I was recommended to this furniture company by my interior designer and I;m very disappointed and need my money back for false advertisment and not delivering the merchadise but taking my money. I will pursuit with ******** Attorney general to take appropriate action and I will also *** to get my funds returned. This is not a good business and appears to be a scam organizationBusiness response
09/25/2023
Please see proof of delivery for the end table, as well as the refund receipt for the other order. We thank you for your patience and we apologize deeply for how disappointing this experience has been.Customer response
09/25/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
[Provide details of why you are not satisfied with this response.]
Regards,
*************************Initial Complaint
09/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a rug from Burke Decor on July 21, 2023, for $1,915 USD (Order No. ******). Their website states the rug is in stock and will ship in 3-5 days. This has been false advertising and every time I check the status of my order, customer service responds to me with "The warehouse has informed us that they are experiencing delays in lead time due to an influx of orders. Rest assured that your order will be shipping to you as soon as possible!". I continuously follow-up to understand when I can expect the shipment of the rug and I get no response. Despite me never receiving this rug, their website still states it is in stock and it ships in 3-5 days. Which is clearly not true. Link to 8X10 rug is **********************************************************************************************************************Business response
09/25/2023
This order was delivered as well as refunded a 15% discount in the form of a refund due to the delay, we apologize and thank you for your patience.Initial Complaint
09/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a rug marked ready to ship on 8/17/23. Have reached out multiple times and received no communication regarding shipping updates. Attempted to cancel the order multiple times and have not received any confirmation. Phone goes straight to voicemail.Business response
09/25/2023
This order has already been cancelled and refunded in full, we thank you for your feedback.Initial Complaint
09/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a rug on 8/8, on their website it said "ready to ship" and "will ship in 3-5 business days". I reached out on 8/18 because the ordered still didnt ship. 4 days later on 8/22/23 they replied and said "on track to ship in 3-5 business days". it is 8/31/23 and nothing. hasnt shipped. no update. so ive emailed again...probably wont get a response for 4 days....i tried finding a phone number all they have is the email that takes 4 days to get a stupid automated response of its on track to ship...********. no phone number cant speak to a person its either wait 4 days for an email, wait and see whenever your item shows up, or try and chat with a bot. its insane seems like a scam company or something? how do you not have customer service phone number.Business response
09/08/2023
This order has already been delivered, we apologize for any frustration this experience has caused.Customer response
09/08/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.
I have attached an email from TODAY from Burke Decor saying my item will be shipped late September. its been a month today. it has not been delivered. i talk about a RUG in my complaint and that order has a table so not sure where this is getting confusing but I WANT MY ITEM OR I WANT A REFUND IMMEDIATELY.
Regards,
******************Initial Complaint
09/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On August ****************************************** stock and ready to ship within **** days. On the 10th day (august 28) the order was still "unfulfilled" and so I reached out to customer support via email and chat. I received no email in response, but the customer service agent via chat said she she emailed the warehouse and I would hear back in 1-2 days. That was 4 days ago and I have still not heard anything and the order is still unfulfilled. I would like to cancel the order.Business response
09/01/2023
Hi there, thanks for your feedback, this refund has been processed.Customer response
09/01/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a $210 Tomorrowland Baobab candle on August 4 for a birthday gift. It is now August 31 - 27 days later and no candle and no information on shipping. Attempts to contact the business are unsuccessful - no phone number, the chat function is automated and not a real person and emails also generate an automated response. I paid with a CC from *********** through paypal. I have now filed complaints with both.Order # ****** ************ needs to be investigated. Numerous reviews on ****** state the same issue has happened with a lot of other consumers. How can this company continue to operate this way?I am asking for a full refund to be processed immediately.Business response
09/08/2023
This order has already been refunded, please see attached. We apologize for any frustration this experience has caused.Initial Complaint
08/31/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled an order and asked my account to be credited. They explained in an email it would take **** business days. We are now beyond 14 business days and they will not respond to my emails or voicemails I have left with them to explain what the holdup for the credit is.Business response
09/01/2023
This refund has been processed, we thank you for your feedback.Customer response
09/05/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** ordered a wallpaper sample and they never sent it and wont respond to any of my email. I would like a refund for the sample immediatelyBusiness response
09/08/2023
We apologize for the experience being anything less than wonderful, this order has been refunded.Initial Complaint
08/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I order 4 mirrors from Burkes decor on 8/15 for $2800. I cannot get a response from anyone on when my item will ship. I have emailed called and left messages etc. ************ is horrendous.Business response
09/08/2023
This order was refunded through a PayPal dispute, details attached. Thank you!Initial Complaint
08/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
-06/30/23- I placed an online order with Burke Decor (www.burkedecor.com), Order #****** for a rug (8x10 ********************************* Blue&Tan Rug x1 $254.10), which noted it would ship late "July 2023". -On 8/3/23 I sent an email inquiry re: rug/shipment status, I received an auto response email stating client service would reach out. I did receive a timely response from client services email stating the correct rug was "on track to ship in 1-2 weeks" and I'd receive an email when shipped. I did not receive any email confirming shipment, therefore I reached out again on 08/22/23 via "Chat with Us" (the phone number provided has an auto recording stating "Burke Decor is unable to answer phones, please email or use chat feature online"The Chat feature was not helpful- as below: On Tue, Aug 22 2023, at 05:08 PM, ***************************** wrote:Order status: ******, overdue for shipping On Tue, Aug 22 2023, at 05:08 PM, ******* Bot wrote:Here is an article that *** help:On Tue, Aug 22 2023, at 05:08 PM, ******* Bot wrote:My order says delivered, but did not arrive **************************** On Tue, Aug 22 2023, at 05:08 PM, Gorgias Bot wrote:Was this relevant?On Tue, Aug 22 2023, at 05:08 PM, ***************************** wrote:No, I need more help Sorry to hear that. Leave us your email and an agent will get back to you.Hello there! Thank you for reaching out. One moment please while I look into this for **************************************************** will ship out in the next 3-5 business days -After receiving this auto-response I had emailed an inquiry again on 08/22/23 to ************************************* asking for a supervisor to response and alert me of reason for shipping delay and est arrival now. I have not received any response from anyone.- I completed further *******search for company reviews and found an alarming amount of 1-star reviews with similar complaints of never receiving products ordered!Business response
09/11/2023
Hi there,this was a listed a preorder but we sincerely apologize for the delay in response. This order has shipped with the attached tracking information and is to be delivered Weds. Thank you so much!
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Customer Complaints Summary
1,230 total complaints in the last 3 years.
1,036 complaints closed in the last 12 months.