Business ProfileforBroadband Hospitality

The company this complaint is about are doing nothing other than running a scam, and many if not all of the reviews of their company reflect that. "Please note that the equipment installation they provide to your building is part of their scam to make it look as legit as possible.Basically this is a 3rd party "telecommunications provider" scam company who sells unwitting clients access to internet and TV services which do not actually exist.We are supposed to have access to direct TV and internet at our entire complex for each and every *******.In reality they are selling false products that do not actually exist. They did give every ******* equipment and have installed networks in our complex, but out of hundreds of units, not a single one is actually receiving access to the internet or the direct TV that we are paying for." - Top Review of their company This is the common experience. We are locked in with this company who claims they provide "free WiFi". When in reality it is often down or not working MONTHLY, for upwards of half of the month.If you call the employees will feed you c*** excuses that contradicts itself. Including "we'll be passing your feedback to the 'elite team' soon" "our team of quality engineers is hard at work" and the classic "let me pass this info along to our pro team" so they have Elite Teams, Pro Teams, and Quality Engineer Teams, but of those THREE they cant keep service running consistently?Even as I write this complaint the service has been unavailable for 3 days coming on 4, and any attempt to call for resolution results in them using one of the above excuses, or promising they're already hard at work to fix it. When I have called they gave me someone else's complaint number, and provided me their name and apartment number over the phone!! Claim they write my name in, but say they'll add me to the complaint of the man who's information they gave me yet every time I must redo that process proving they haven't added me.