ComplaintsforLegalShield

Legal Services

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Initial Complaint
07/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Legal Shield did not help me with my issue wanted my ***** back as soon as possible they said i will have free excess for one month did not want that wanted money back and sent them a little letter with everything they needed on it did hat spoke to someone this morning she stated a month or 2 weeks they are reviewing what is there to review cancelled them once before a while ago same reason they have not changed i have the letter and spoke with the cancellation department this morning ************** she told me 2 weeks I said 2 weeks what! Please help me to get back please
Business response
07/08/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. Ms. Scroggins
cancellation request was received and immediately implemented. The refund request was under review. Ms.
Scroggins used the services for two intakes during the month she had the membership. Ms. Scroggins received a
pro-rated refund of $5.98 based on the date the cancellation request was received. No further refund is due.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Legal shield charged my account five times without my consent on July 1st 2024, and I have reached out to more than one individual in regards to this situation with no response from legal shield. I also had to go to my bank and close the account so that ********************** could not continue to post charges to my account and file a dispute of the charges which have not been resolved totaling $187.57 including fees for an account that had insufficient funds for transactions they continued to charge without my authorization or any written consent. I would also like to note that I did not, and have not filed any written documentation with this company, and have also not given electronic consent in any way shape or form to legal shield and did not authorize these transactions.
Business response
07/03/2024
Response is in attached document.This letter is in response to the above referenced individuals complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. PPLSI received
a web application through an associate site on June 27, 2024, with all of Mr. ******* information on it. The
application was for a LegalShield membership, an IDShield membership, and an Associate Agreement. The
three charges shown in the screenshot attached to this BBB complaint are for each of these. When these
applications were submitted, authorization for payment was given. PPLSI has no record of any communications
received from ****************. If **************** would like to cancel his memberships and associate agreement, he may
do so by emailing ************************************ or responding to this BBB complaint stating that he would like
to cancel some or all of the memberships.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
*****************
Staff Attorney
Pre-Paid Legal Services, Inc.
Initial Complaint
06/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im a class A CDL holder and I was referred to legal shield services as a way to protect my CDL in case of traffic violations that could damage my license, I caught some speeding tickets in my personal vehicle and sought legal shield to assist in this matter since I was paying for there membership, well I was convicted of all traffic violations none was reduced due to the court applying the anti masking law where they couldnt reduce my traffic violations so my CDL was disqualified and the speeding tickets were on my record so if I did get my CDL back I wouldnt be able to get hired by any trucking company in the future. Legal shield false advertised they could protect my CDL and because of this Im no longer eligible to drive trucks
Business response
07/02/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The
membership has been cancelled since September 2022. LegalShield cannot guarantee an outcome on any legal
matter. The member received the Moving Traffic Violation assistance covered by the LegalShield membership.
The outcome may not be what the member wanted or expected, however, the services available under the
LegalShield membership were provided.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Initial Complaint
06/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
For two weeks attorney did not process documents i vomplsined was only member 2 weeks want regund not helpng me and such.Please tell these people to delete ALL banking information from my account, or I will contact my bank. I do not want to do business with Legal Shield ever .I WANT IT CANCELLED AND ALL MONIES RETURNED TO MY CREDIT CARD IMMEDIATELY!!!!
Business response
06/27/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The Provider
Law Firm consulted with the member on her legal matter and provided a Referral Lawyer for further assistance.
The member opened a duplicate intake through which she tried to submit documents for review. The Provider
Law Firm did not receive these documents. The member had a member resolution file opened and the Provider
Law Firm attempted to reach her to resolve her concerns, however, their attempts to reach the member were
unsuccessful. LegalShield has already received Ms. Fennell’s written request to cancel and her refund request
will be reviewed.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Initial Complaint
06/18/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Email to the contracted legal firm: Sent: Friday, February 2, 2024 3:52 PM **************** Request #CA1-DYV-4AD: Many thanks for your call > I have attached a mockup of the postcard. Please see at the bottom of non stamp side where I offer:Name your price* with ********* I need a disclaimer that says something to the effect of: *Your price/commission_offer should be acceptable or reasonable and mutually acceptable. I do not want the person receiving the postcard telling me to List their home for $1.00.-------------------- Please look over the postcard and if you have any other comments/suggestions they are welcome. Thank you and warm regards,>---------------------------------*********** The Attorney as above, came back with the following:1 .The Ad sounds cheesy -- I did not ask for his value opinion -- I asked for a legal opinion on the words. Ads are supposed to be memorable.2. He recommended I state a $ price on the postcard -- I cannot do that. The cost for selling a $600,000 house vs. a $2.x million can be substantially different.***************************** does not have their fees listed on their own website. Why not?---Taking verbatim from the LegalShield contract:B. Document Review. The Member may submit any business legal document (up to 3 per month) which impacts and/or relates to the Home Business up to 15 pages in length for the Provider Attorney to review.--LegalShield/Prepaid Legal letter to me attached.This was not a court case or serious legal issue that did not go in my favor. The attorney could not keep me safe by validating the two lines.I paid a San **** based attorney $480 to modify the two lines to keep me legally safe.I am requesting a full refund for dues paid since July 2020 as the firm promises more than what they can deliver.Thank you,
Business response
06/25/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. PPLSI has
addressed this matter directly with the member. The requested legal services were provided whether the member
agrees with the advice given or not. PPLSI’s determination has not changed. No refund is due.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Customer response
06/27/2024

Complaint: ********

I am rejecting this response because:
I am going to give you an example:
Let us say I set up an insurance company and contract with a Doctor to provide medical services. I charge consumers a monthly fee of $xx to be able to get medical treatment from the CONTRACTED DOCTOR. The client goes to the doctor and the doctor is UNABLE TO CHECK THE BLOOD PRESSURE OF THE PATIENT/CLIENT.
The client goes to the insurance company that OVERSOLD the services of the contracted Doctor and says too bad. We will not refund what you paid as membership dues just cancel your membership if you want effective now.
Did I receive 4 years worth of membership dues paid for the 2 lines that I wanted to be edited?
I paid a local attorney who billed me $480 for a partial hour and gave me the necessary edits.

Sincerely,

***********************************
Business response
07/02/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
The services of the LegalShield membership were available to the member the entire time they had an active
membership. When a member chooses not to use the services, they do not get a refund for that month. The
document the member submitted to the Provider Law Firm was reviewed by a Provider Lawyer who gave
advice to the member. No refund is owed on this matter.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Customer response
07/08/2024

Complaint: ********

I am rejecting this response because:
The assigned attorney -- ***************************** was unable to edit two lines of text.
He offered a value opinion but no edits.
I am not asking for a refund of the month of ************************ conversation with me. I am asking for refund of having paid since July 2020 to date.
This is going around in circles -- Can ************ please review what the original request was that ******************** was unable to fulfill?
i signed up with LegalShiled/Prepaid legal with a promise of multi-page document review.
The two lines I requested for legal edit were not illegal to begin with. I just wanted safety legally before placing them on a marketing postcard.
Sincerely,

***********************************
Initial Complaint
06/18/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up with Legal Shield in September ************************************************** October 2023. My account has continued to be billed through April 2024 (only a May 2024 payment was returned). When I reached out I was told I hung up after my request for cancellation. I would like to be reimbursed for the months of November 2023 through April 2024.
Business response
06/25/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. Ms. ******* did
call regarding cancellation in October 2023, however, PPLSI never received a written request to cancel the
LegalShield membership until April 2024. Ms. ******* also called PPLSI at the end of November 2023
requesting the Provider Law Firm’s information. One month’s refund has been issued to Ms. *******, no further
refund is due.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Initial Complaint
06/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Reached out on 07/14/2023 via email about still being charged for account that was cancelled.Never received response, still being charged.
Business response
06/20/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. Mr. ******
submitted a reinstatement request in July 2023. The membership is still active today. The pdf Mr. ******
submitted shows the response from LegalShield’s Member Service. It also states that Mr. ****** had recently
reinstated the membership. Since the email thread submitted to the BBB, LegalShield has not received any
communication from Mr. ****** at the home office. If Mr. ****** wishes to cancel the LegalShield
membership, he may do so by emailing Member Services or responding to this BBB complaint requesting
cancellation.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Customer response
06/20/2024

Complaint: ********

I am rejecting this response because: At the beginning of the email in the attached file I said I did not have access to any account after the attempt to reinstate,
I could not cancel because I did not have access to the subscription like I said in the email document they had referenced.
I received NO receipts for my subscription payments & had NO access to my account to be able to cancel.
This is nothing short of theft..
Sincerely,

*************************
Business response
06/25/2024
Response is in attached document.
This letter is in response to the above referenced individuals complaint.

The email **************** attached shows that Member Services responded to his email with instructions to access
the online member portal. Access to the member portal is not necessary to utilize the LegalShield membership.
Members may call the Provider Law Firm to open intakes. When **************** submitted the reinstatement
request, he gave permission for PPLSI to draft his account until he revokes that authorization. PPLSI requires a
written request to cancel and cancellation cannot be done through the mobile app or member portal. Receipts for
each payment are not now and have never been sent to members. Per this BBB complaint, Mr. ********************* has been cancelled and one payment is being refunded.

Should you have any further questions regarding this matter, please feel free to contact our office.
Customer response
06/27/2024

Complaint: ********

I am rejecting this response because: The automated reply to my email did not address the issue, which was NOT a login issue. My subscription did not show up AFTER logging in.
No services were rendered and I was completely unaware that this company has been charging me a subscription due to their lack of receipts or any communication.
This response was nothing but a bad faith excuse for theft.
Sincerely,

*************************
Initial Complaint
06/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction: 10/28/23-5/28/24 monthly charge of ***** Total amount charged: $159.60 Issue: My credit card was used to charge a random persons ID theft plan. I was charged simply because I share the same surname as this person. I am of no relation to this person. I reside in an entirely different state and have never heard of them. Someone in corporate made an assumption and linked the accounts together. Whether or not business tried to resolve: I have spoken to five customer service reps and a supervisor and written an email to no avail. They acknowledge the mistake but have not refunded me my money. My account number: *********** Not ad related.
Business response
06/18/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. PPLSI received
an application for an IDShield membership with the members name and information. The IDShield membership
the member was paying for was their own. The associate that sold the member the IDShield plan has the same
last name. Memberships are not linked based on last name alone. Payment is also made from the payment
information provided on the application. As a courtesy, PPLSI has refunded two payments for the IDShield
membership.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Initial Complaint
06/06/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been paying for their services. This service is a scam. They do not provide legal support. LegalShield gives you the run around until you lose interest. This is an unorthodox practice.
Business response
06/12/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The member
has been enrolled since December 2022 and has received assistance on more than 20 intakes during that time.
Most recently, the member was given a referral for the legal matter, and when they were not satisfied with that
referral, a second referral was given. The member sent a written request to cancel the LegalShield membership
on May 28th. The membership was paid to May 26th, thus no refund is due.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc
Customer response
06/12/2024

Complaint: ********

I am rejecting this response because:
LegalShield responded to my request without providing any legal advice. Legalshield representatives are not in compliance with the services they claim to provide. The referrals have failed in compliance as well. This is a scam an unorthodox pyramid scheme. Every claim that I made has been a conflict of interest When I provide state statutes that have been violated they act in defense of the parties I'm in conflict with. ************************* the last referral provided by LegalShield told me the truth behind the scheme of legalshield after he stole $150 from me for a consultation that provided no information except for a phone number to EEOC that I already had prior to talking to him. My credit card company made him refund the money for failure to provide services. DSK LAW FIRM provided by LegalShield is responsible for this issue. The services provided by LegalShield has placed me in a situation of doing business with crooks. I didnt give my money to DSK I gave my money to LegalShield who charged me for a service I could provide to myself. The customer is always right, so please make things right. Nothing was provided except an array of confusion.

*************************
Business response
06/18/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
LegalShield has received one complaint about a Referral Lawyer from the member in April 2024. The complaint
was promptly addressed and a different Referral Lawyer was provided. Every intake starts with the Provider
Law Firm and may be referred to a Referral Lawyer after the initial consultation. Members continue to receive
their LegalShield benefits with the Referral Lawyer. When a Provider Lawyer provides consultation on a matter,
the advice provided may not be what the member wishes to hear. No refund is due and LegalShield considers
this matter closed.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Initial Complaint
05/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I want a full refund this Legal Shield company takes advantage of people and I have not received anything their also very rude.
Business response
05/31/2024
Dear Ms. ********:

This letter is in response to the above referenced individuals’ complaint.
Upon receipt of this Better Business Bureau Complaint, we have reviewed the membership file. The member
enrolled in the LegalShield membership on March 28, 2024, and made one payment to pay the membership to
April 28, 2024. No further payments were received for the LegalShield membership and cancellation was
requested on May 13, 2024. The membership was not paid forward, thus no refund is due.
Should you have any further questions regarding this matter, please feel free to contact our office.
Respectfully,
Anna ****
Staff Attorney
Pre-Paid Legal Services, Inc.
Customer response
06/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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