Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a home with **** that was finished in August of 2022. During a recent storm, every north facing window and vents in our home leaked soaking our hardwood floors and carpet. Several others in our neighborhood have the same issue. Another person in our neighborhood has built with another builder and they have no issues with window leaks. We reached out to the builder and they claim acts of god for terrible workmanship. *** filed a complaint here before and am doing so again because the issues continually arise from this terrible builder. The best they can do is say sorry. Do us all a favor and stop building houses. That class action lawsuit might be worth joining.

  Business Response

  Date: 07/05/2024

  Storm damage is not covered by the Limited NAHB Warranty, nor is it considered Builder error.  You can find this in the warranty manual under *************** is not covered by this warranty, Item 3. Exclusions from coverage, subitem **  As explained in the email to you from our warranty office the windows and doors installed in your home are rated for the average windspeeds in this region.  The storm on 06/24/24 far exceeded the average windspeed which in turn, exceeded the manufacturers rating for the windows and doors.  Regarding the vent leaks, we advised you to check the roof boots for damage.  If the roof boots were damaged, or inverted during the storm this would allow water intrusion into the home.  Again, this is damage, not Builder error.
  
  You have been in your home for 22 months.  During that time, you have not reported anything like this happening during normal storms for our area.  We have gone through every warranty request and service order we had for your home and verified that these problems did not exist until the severe storm of 06/24/24 that had hurricane one level windspeeds.

  Customer Answer

  Date: 07/08/2024

  I am rejecting this response because:   That is incorrect, my front door has ALWAYS leaked. The repair you guys did on the front door did not correct the situation. According to you guys, bowed windows are normal when we complained about it to the final walkthrough employee. Weve had so many warranty issues and garbage work done by **** and its subcontractors thats its a bit of a running joke in our neighborhood. You have the records, and my last BBB complaint where all you could do was apologize. What it looks like to me is that the windows are inappropriately sealed/caulked. And of course zero accountability from ****. 

  Business Response

  Date: 07/12/2024

  If what you say is true, and the adjustments we made to the front door on 07/05/2023 did not fix the problem, our warranty office should have been notified within your warranty period that there was still an issue.  We were not notified.  We also never received a single warranty request for the windows in your home.

  Customer Answer

  Date: 07/12/2024

  I am rejecting this response because:  you were notified and your employee was given an entire page, front and back of our issues during our first final inspection. In fact, if you pull up the records, we had 2 final inspections. Why did we have two final inspections? Well because the first **** who showed said the house was nowhere near ready for a final inspection and she was appalled that it was even scheduled. She apologized and said she was really unhappy with how our home build has gone. The second ***** who did the inspection actually gave us the tape and told us to mark it up (which apparently you guys dont allow)?  Why did she do this? Because the house had so many things wrong with it! They were both notified of the bowed windows and both said it was normal and they wont do anything to fix them. How can someone request another warranty item within the period of warranty if the rain didnt reach my door in that time period? We wouldnt have known it wasnt fixed until we experienced rain that could reach the door (which is a covered entrance). Almost all of our issues were reported to the superintendent on our build who **** ended up firing after our home was completed. We have always notified **** of our issues. In regards to the bowed windows, you guys replaced one broken window frame due to poor installation. You should have that in your records as well. That bowed window situation was also talked about then too! 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our ****-built home in June of 2021. In the fall of 2022 we began to notice a water leak in the area under the back porch. The warranty paperwork we were given during the design process stated that the roof was covered under the 2-year warranty, so we filed a claim to have the leak addressed. The claim was denied. Through an email exchange and a call to the office, we were told that the roof was only covered by the 1-year warranty and that they didnt have any record of paperwork stating otherwise. They could not explain why our paperwork was different and stated that they were obliged to adhere to the standards they have on file. They referenced other locations where we could have found an accurate warranty standard, however, we never looked beyond the hardcopy we had in hand because we had no reason to suspect that it was inaccurate. We asked if any concession could be made due to the fact that we were provided with inaccurate information. They stated that they could not move forward with such an effort because they could not verify the authenticity of our hardcopy. They made it clear that it was not their belief that the documents were falsified, but rather that they simply could not take further action without finding hard evidence that the documents in question came from their office. Being that our paperwork may be the only example of its kind and that it was delivered to us by hand, we see no way possible for us to prove that it indeed came from ****. We were told to attempt a claim through the ************************* (third party adjunct), but only ever received an automated email response. Upon inspecting the roof myself, I noted numerous flashing nails that were not sealed. Suspecting that this might be the issue I sealed the nailheads with roofing caulk. This did not stop the leak. At this time, the leak is still occurring in multiple places along a 15ft line where the back porch ceiling meets the exterior wall.

  Business Response

  Date: 12/15/2023

  Hello Mr. and ********************* This is the response our office sent to you on November 23 2022.

  The warranty department brought your file to me so I could investigate a little further into your latest warranty claim.
  They explained to me that regardless of the paperwork the claim would be denied because it is not a warrantable item.
  They also explained to me that they gave you proper procedures on how correct the problem.
  
  The issue with the paperwork is that what I have attached is what you signed at your closing a *** Enrollment Form and a ************************* of ******* ***** **************** Warranty Agreement (Two Year).
  Attached is the Warranty Manual that you would have received at your first Design Studio appointment that was within your Home Owners Manual and on page 47 the 2-year coverage is outlined.
  This is the only manual we have and it has not been changed within the past 5-years and I know this because I made the last change to include the second year coverage.
  
  In your closing packet that you received at your closing, it contained the *** Brochure and a card with a QR code to have access to your account which defines the second-year coverage as well.
  So there were a couple different places that our coverage was available for you to access.
  The document that you presented will not be viable because we do not have a way to verify its authentication, we can only honor what we had in place during the time of your contract and that is what I have attached.
  
  You are more than welcome to reach out to *** to get a second opinion their contact information is attached as well.
  As for the Shaw Homes Warranty Claim, your 1-year limited warranty has expired (06/15/2022), and the claim is not part of the second year coverage so it has been denied and I agree with their findings.
  We are sorry that you are frustrated, but we have to follow our protocol that we have in place and that is exactly what the warranty department has done.

  ______________________________________________________________________________________________________________________________________________________

  With that reiterated I have asked our warranty department to reopen the claim and schedule a time with our roofing contractor to come evaluate the roof.  Once that has happened I will reevaluate our position on the claim and follow up with you as to how we would proceed whether it be no change to our position or if we would be willing to assume responsibility as a warrantable item

  *****************

  Shaw Homes

  Customer Answer

  Date: 12/20/2023

  I'm not currently able to say definitively whether I'm satisfied with the response from Shaw Homes because the resolution is still pending. They have reopened the warranty claim and have promised to have a contractor inspect the roof. They stated that they will make a final determination on the warranty claim once they've heard back from the contractor. We have not yet been approached by the contractor for the purpose of scheduling a visit. We would like to defer our response on this matter (satisfied/unsatisfied) until after **** has made their final determination on the warranty claim. Would it be possible to extend the time allotted for our response?

  Customer Answer

  Date: 04/04/2024

  **** sent a roofer to inspect the area above where the leak had been showing. After multiple visits he determined that the leak was likely not from the roof, but rather from the north-facing windows on the second floor. **** then sent two of their representatives to inspect the windows in question. A water test revealed that the flashing around the windows was improperly installed. The crew repaired the flashing that same day. Two days of rain during the subsequent week revealed that the leak had stopped. The same crew returned at a later date to repaint the trim around the windows and above the patio, as it was unavoidable to cause damage during the repair. The two repairmen were friendly and professional, and I especially appreciated the fact that they covered our patio furniture with tarp to protect it from sawdust and debri. **** has resolved this issue to my satisfaction.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into contract for new home build in July 2022. At contract signed we asked specifically about being able to get our earnest money/down payment returned if we changed our mind. We were told yes by the sales agent. We asked specifically because we had lost money before with a different builder. We were also told that our earnest money could be returned or applied to closing cost if we chose. Both of which are unclear in the contract. We asked for specific modifications be made to the build and have been denied so we are requesting to be released from the contract since the house is not being built to our specifications by builders refusal and earnest money being returned minus money due for change orders. We feel that we were blatantly lied to so we would enter the contract which we were told had to be done urgently or we would lose incentives. Please help us resolve this matter of misrepresention of intent.

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/10/07) */ We have reviewed the complaint with our salesperson and management. Per our salesperson the question did come up regarding the deposit money being refunded. Our salesperson not only explained to Mrs. ******* that it's not refundable per our purchase agreement but also showed the customer our contract video that explains this as well. Regarding the changes requested by the customer this was also brought up at purchase agreement. We made several modifications to the home at their request but there were some items that we were not able to do. This was all agreed to at the purchase agreement. We have made those agreed to modifications to the home with no issues. The customer has reached out about some additional changes and has spoken to one of our managers. Those changes are not items that we offer as options and therefore were denied but solutions to do after the completion of the home were given. We have done everything according to our normal process and procedure in all aspects of this transaction to date. We did explain fully our policy on the refund of the deposit, and we also agreed to make certain changes to the home that are typical options we offer as well as declining changes that were requested that aren't items we offer. Consumer Response /* (3000, 7, 2022/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The deposit was not properly explained. And while said video was playing the salesperson proceeded to talk over it. Also, we were told it was urgent to get contract signed before the end of the month or loose incentives. We were asked to meet at 9pm after I had worked a 12 hours shift. When we began going over the contract there was a storm. A tornado siren was going off and we were sitting on the floor of the laundry room of a model home while contract was being explained. The salesperson admitted that she was terrified of storm which I have texts to prove and she was texting her friend constantly during the process not focused on the paperwork. Therefore she did NOT property explain things and also gave apparently inaccurate information. This in itself should void the validity of the contract. Business Response /* (4000, 9, 2022/10/18) */ While under contract to purchase a home with us, in which we made several modifications per the customer's request, the customer told us they they wanted to break the contract with us to purchase a different home. We have a very detailed process explaining what the customer is signing and even state in writing that if the customer doesn't understand what they are signing that they may want to seek legal advice. We do understand that situations change but those changes can include consequences when having a home built that you no longer want to purchase. Prior to this response the customer has agreed to the contract termination and the provisions of that termination. Consumer Response /* (2000, 11, 2022/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Contract has been mutually terminated.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/2021 we signed a contract to build a home with **** Homes. We paid Shaw on three separate occasions for the deposit of $1,000 (dated 2/11/2021), earnest money of $25,150 (dated 03/19/2021), and $8,179.00 (dated 6/11/2021). As of today August 16th, 2022, our home is still incomplete. We were told on multiple occasions that there were delays based on Shaw being unable to find subcontractors, however they had no issues finding subcontractors for the *** **** home in our neighborhood that started well after and is already complete. Multiple builder errors have caused delays in our construction including the ceiling of our living room being off center an entire foot to the left. Shaw attempted to cover up this issue by shifting our fireplace to the left hoping we wouldn't notice the difference. The 16' ceilings we were promised per the floor plan, are now 6" shorter because of the corrections they had to make. Shaw sent a letter of completion dated July 7th, 2022 stating the estimated date of completion would be August 8-12th. We were scheduled for an orientation on 08/04/2022 and they ended up cancelling it. We were scheduled again for orientation on August 9th with Tracy, and she flat out told us there were so many issues with the home that she couldn't even do a punch list and she was disappointed in the status of the home. Due to the issues in the home, they had to schedule another orientation which was done 08/12/2022. Again the employee stated they were shocked at what she saw. It resulted in a two page punch list of things that needed correction such as: paint spray on upstairs carpet in two rooms, bubbling exterior paint, major interior paint issues inside the home, scratches in sinks and tubs, loose hardware, stains on countertops, a cracked window frame, a broke pane of glass in our pocket door and plenty more issues (photo of punch list is attached). We are incredibly disappointed in Shaw and their lack of urgency/priority in competing our home.

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/08/24) */ We empathize with the customer's frustration that the house was not completed in the timeframe we expected and communicated. It was not from a lack of effort, but it was not on time nonetheless. And for that, we are sorry. The house has now been completed and the customer was able to close several days ago and move in. The vast majority of the items referenced by the customer have already been addressed and repaired. There are a few items remaining to wrap up that have been placed on the commitment of completion document. We intend to wrap those up as quick as we can. Our goal is to have every home built in a timely manner and 100% complete when a customer closes. Obviously, this is in everyone's best interests. However, we are not perfect and sometimes not everything goes as planned. We don't say that to dismiss the customer's complaint or frustration, but rather to admit that it is valid and we sincerely wish their experience had been better. Having been in business for decades building homes for thousands of customers, we realize that every customer is important. We promise to continue to strive to do the right thing and get better every day. Consumer Response /* (3000, 7, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) We understand and accept your apology, but it doesn't fix the issues involved in our build. Yes, we have closed and moved into the home, but carpet is still needing replacement, 4 divided French lite doors have to be replaced and painted, our barn doors don't hang evenly, some cabinets paint has been repaired by roller brush when they should've been sprayed (they are completely different texture), all of our baseboards look like garbage because of poor paint jobs/damage. This home has so many issues that still need work/repair. It's been so far beyond the normal scope of punch list repairs. The septic was disconnected and never reconnected as well, causing our amber light to trigger. We are also still waiting on dead grass replacement with no ETA given. At what point do you consider this pure workmanship negligence? Our beams still have nail holes that were never covered, and there is a large scratch that hasn't been repaired. In fact, most of our punch list wasn't completed. We were told on our walkthrough, the morning of closing, that the punch list would be completed apart from the 5 things done post closing. We left the home to do the closing and returned after signing to a home that still had almost all the items unfinished. This is beyond normal circumstances, this is pure builder negligence! Business Response /* (4000, 9, 2022/09/06) */ Our superintendent has been working diligently with the customer to make sure we take care of the items on the commitment of completion as well as any other punch list items the customer mentioned. We want to wrap these up quickly and to the customers satisfaction as much as the customer does. Our goal and our heart is not to frustrate the customer further, but to give them the beautiful and completed home we should have delivered before we closed. I believe there are still a few items that we are trying to get scheduled, but we hope to have everything completed very soon. Consumer Response /* (4200, 11, 2022/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) We appreciate the superintendents urgency to get things done. She has been the best part about working with Shaw. Unfortunately, our issues still don't have resolutions. As of today 09/10/2020 I've had subcontracts in my house all day long, for weeks. This week you've had to rip out the closet in the playroom and put the correct closet in. There has also been tile replaced in our master bath to prevent our showers from dumping water onto our bathroom floor. The job isn't finished as they have to re-grout the entire floor or our shower due to holes in the grout. We also learned that our shower glass has to be replaced completely because there is a large visible scratch that can be felt on the inside of the shower glass. We also are missing several cabinet doors since they are getting re-painted (sprayed). This is to correct the fact that the painters tried to roll our cabinet paint on a few of our cabinets making the texture completely different than the other cabinets. We also had the flooring people come in to repair our hardwood floors. They decided that instead of filling in the gap between the floor and the baseboard, they would caulk it to the floor. Not only were they not supposed to do that, they only did it halfway down the wall. It looks absolutely ridiculous and has to be corrected still. Also, every baseboard in our house needs replacement. We've sent our superintendent photos of our baseboard trim that has been stained from the hardwood floor stain. Almost our entire house needs new baseboards due to stain damage or paint drippings. We are still waiting on our 4 French lite doors to be installed as well. We have no eta on that either. Yet as the homeowners, we are expected to make ourselves available at any given moment just so the repairs can be made? I've been off work for weeks and return on Monday. I cannot continue to babysit the work being done in our home on a daily basis. Shaw has had ample time to make corrections and the work still isn't done. I have a family who lives in this house and we haven't had the best experience being able to live in the house we paid so much money for. Add insult to injury, this all happened after having to stay in a Airbnb because our house didn't close on time. When we asked Shaw to store our belonging in the garage, they wrote out a contract and wanted to charge us daily rent to store our stuff in the garage. Then we had 5k of our incentive pulled because we didn't use their preferred lender! Well, that's because you took so long to build our house that the interest rates spike to over 5.5 percent instead of the 2.5-3 percent originally quoted from your preferred lender. Again, I don't think you understand the emotional and financial implications this build has caused our family. We have done anything and everything to make this process better, and have been getting nothing but kickback from Shaw. When your own workers go into a home and laugh at some of the craftsmanship, you know it's bad. So with that being said, I cannot dismiss these issues. My expectations for the price we paid for this house have not been met. We've been forced to settle for less than what we were promised and I'm incredibly disappointed in this entire process working with Shaw.

• Initial Complaint

  Date:07/19/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shaw Homes deliberately misled us about the size of the property they sold us. They claimed to be selling a 1.86 acre lot, when in reality it is a much smaller piece of usable land because there is a retention pond on over half of it. No one in their organization ever offered to take us to the property nor did they mention anything about the retention pond. During our home design process, they even quoted us over $30,000 to fence in the property, which would be physically impossible to do. Our deposit for this house and property was $34,225. The company has not offered a favorable resolution to this situation.

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/07/26) */ The ******'s went into contract for a home to be built by Shaw Homes in January 2022. Shaw beg our pre-construction process shortly after this Shaw Homes broke ground mid-April 2022 Shaw Homes completed the main framing in late June Leading up to the ******'s signing of a purchase agreement with Shaw Homes to build a home I am told Mrs. ****** was in town and looked at various homesites on her own which ultimately led to her telling our sales manager what homesite they want to build on. Then we moved into our pre-construction process which includes meeting with our design team. According to our department manager for our design team both Mr. and Mrs. ****** were in town for in person meetings to go over all of their selections. During this time, they could have gone to the community and looked over the homesite at any time. The very first time i was made aware of any issue was in late June. I happily met with Mr. ****** on site and started working on options for them but based on the fact that the home was nearly halfway through the construction process extremely limited those options. I gave those options to Mr. ****** which did include the option to move to a new homesite and start the build over as well as what terminating the contract completely entails. My goal is to do my due diligence and evaluate as best I can any time a situation arises. We understand Mr. and Mrs. ******'s concerns but we also believe they had multiple opportunities to evaluate the homesite prior to construction beginning which would have made this a much easier problem to solve for everyone envloved. Consumer Response /* (3000, 7, 2022/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) At no point prior to the commencement of construction did we visit the property. We chose the lot based wholly on Shaw Homes' representations, which included diagrams of the development and of the specific lot, itself. Shaw Homes was aware that we chose the lot without seeing it (we were living in Midland, TX at the time) and were relying on their representations. At no point did anyone from Shaw Homes disclose the existence of a large retention pond that takes up the majority of the back yard. We have tried to work with Shaw Homes to resolve this dispute, but they have essentially told us it is our problem to fix after closing on the house. We will not be closing on the house, and it looks like we will have no choice but to litigate this matter. Business Response /* (4000, 9, 2022/08/10) */ The customer stated that they never personally saw the site. We have two different representatives that worked directly with the ******'s multiple times prior to the start of construction. These meetings with the customer took place in Edmond, OK, meaning the customer was here in town where they would have had ample opportunity to walk the site on any of those occasions. Our Sales Representative says that the customer did, in fact, go to the site multiple times PRIOR to signing the construction agreement. Our Designer says that over the course of multiple Design meetings while the ******'s were in town, they would have had multiple opportunities to go look at the site. This was all prior to beginning construction. There was never any indication given to our staff that the ******'s never visited their site or had any questions or concerns. For the ******'s to say we have not made any attempt to offer immediate solutions is unfortunate and untrue. We have offered to let them choose a different homesite within the development as well as a couple of other communities that we build in and we would start the build process over for them. This is even after we had already started construction on their home. We have also encouraged them to look into options they may have to do additional site improvements after closing on this home. We are well into the construction process and per our contract we do expect the ******'s to close on the home at completion. Per their contract, they do have the right to seek arbitration if they choose. However, we hope that they will reconsider and close on their home upon completion. Consumer Response /* (4200, 11, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have demanded arbitration of the dispute and stand by my previous statements.

• Initial Complaint

  Date:07/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 29, 2021, I contracted with Shaw Homes to purchase a home in Broken Arrow. In the contract, Shaw indicates that up until the home has to be secure (once finishing and appliances have been added), I was free to visit the homesite. I thought it would be a neat project to document the building of my house by taking pictures. *I was told I would get weekly updates via video from the Construction Mgr. and I received a total of three *I began taking pictures of the homesite in October 2021 *The contract indicates pending any unforeseen weather, labor or materials shortage the entire process should take 7 to 9 months *Around March I noticed that many surrounding homes that were NOT under contract when I purchased homes were further along in the construction process. *I asked to speak to someone at Shaw homes MULTIPLE times and when I did get an answer it was a total lie. *Now here it is July 2022 and my homesite looks like hell! Materials have been left out in the elements for months, there are footprints on the sheetrock, the front facade was never completed. *The home has been in this condition for months! Yet just two houses down is a pristine home, same model as mine that is close to the final phase of construction. *I sent an email to the Sales Manager on July 5th indicating I wanted to cancel the contract. My realtor told me the Sales Director or someone was going to call. I've heard nothing. Shaw homes has wasted my time and money. I will not pay for home that was put together with crap materials months after others were completed. I want my $5,000 deposit back now. I don't want to hear from Shaw, Also, I've been taking photos since October, so I have documented proof Shaw has PURPOSELY delayed construction on my home and has not kept my homesite up to the same standards of homes a few doors down! Please let me know how to share the links to these photos! The attached map shows the lots I could have chosen from when I selected my lot.

  Business Response

  Date: 07/26/2022

  Business Response /* (1000, 5, 2022/07/18) */ We do understand Mrs. ******* frustration as the build cycles of new construction homes are significantly longer than what they should be or what we would prefer. It is in all of our best interest to complete Mrs. ******* home in as timely manner as possible. Unfortunately there have been multiple delays in getting to this point while working through the inspection process. This is a good thing because we do want to ensure that the home has been constructed to the highest standard but we would all have liked it to have happened more quickly. The home is past all the rough inspections now and we expect it to move at a more normal pace. One of our representatives met personally with Mrs. ***** and her realtor on site on July 11, 2022 and had a very good conversation. We do believe we have everything resolved and we are thankful that Mrs. ***** is willing to continue with us to build her beautiful home. Consumer Response /* (2000, 7, 2022/07/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for Shaw Homes for responding to and addressing my concerns. I look forward to the completion of my home.