Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 6 2024 I went to Jim Norton Chevrolet located at ****************************************. I traded in a 2018 *** 2500 truck that is financed through **** and this trucks payment is due on the 26th. I contacted *** Norton on December 23 when I found out the Ram was still not paid off. Later they contacted me and told me it was due to a error on a credit app signature line. so the dealership sent me a online form I could sign through doc u sign. and **** did fund the loan then for the new purchase I signed on a 2024 Chevrolet Silverado 1500. The 26th came around and I waited in belief the *** would be paid off as of this complaint on January 6th it is still not paid. On the 28th I got an electronic late notice from **** as I am still responsible for that loan until its paid , so I paid it and once again notified the dealer. the response was I did not need to and I have a grace ******* however, at this time I would be 11 days late on a payment for a truck I signed over to *** Norton. I would like *** Norton to contact **** and give them a payoff date.

  Business Response

  Date: 01/08/2025

  I spoke with Mr. ******** about his transaction, he is fine with everything now. His deal was funded on the 30th of December, we issued a payoff check January 3rd and TFCU receipted the check on the 6th of January. Mr. ******** has contacted **** and confirmed his vehicle is paid in full.
  
  Thank you,
  
  *****
  

  Customer Answer

  Date: 01/09/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having issues with the transmission in my 2019 ***** Silverado that I purchased from *** Norton and every time I take it in they tell me that there is nothing wrong with it this last time they said that there was a valve that was bad in the transmission this is after the truck sat there for almost 3 weeks then they called me and told me it was the valve and that they had to order it, And would let me know when it was fixed. Called me the next day and told me the part was on backorder. They were not sure if it was even going to be sent out due to the manufacture and its OK because they got me a new transmission. They called me three days later I picked it up only to find out. It was a remanufactured transmission, and I got it and drove it home and had issues with it. It was still doing the exact same thing so Ive taken it in three times its been at the dealership 10 days now and they called and told me its the same exact part. I need to return my loaner car come get my truck. Its safe to drive the valve is on back order and theyre not sure when it will be delivered but as soon as it is, theyll fix it . They want me to drive my vehicle with a bad transmission and say that its not going to affect it its unacceptable. I only want them to make this right. Ive had trouble since day one on this truck. I am not feeling like theres really no integrity to get this vehicle fixed and fixed correctly.

  Business Response

  Date: 10/31/2024

  Subject:Response to ID ******** ****** ********* Vehicle History
  In reference to ID ******** regarding *** ****** ******* and her 2019 ***** Silverado (VIN:*****************), I would like to provide a comprehensive overview of the vehicle's service history and current situation.
  *** ******* purchased the Silverado on January 21, 2022, with an initial mileage of ***** miles. She returned for regular maintenance, including oil changes and tire rotations, on several occasions: April 2022, July 2022, September 2022, and January 2023.
  In February 2023, with the vehicle at ****** miles, *** ******* reported a hard shifting issue. Our team conducted a thorough inspection under proper operating conditions but did not identify any problems. Subsequently, she returned in May 2023 for a broken fuel door and again in October 2023 for another oil change.
  After these visits, *** ******* took her vehicle to another dealership, where a claim was submitted, resulting in the replacement of the transmission. Following this service, she reported similar transmission issues. We performed another test drive at operating temperature and found no faults. The other dealership then advised her that the vehicle required a valve body, which is currently on back order.
  On October 29,we explored options for trading in *** ********* vehicle, but were unsuccessful in securing financing. She initially purchased the Silverado for $45,735.00 and later refinanced it, extending the loan term. As of yesterday, her reported payoff was approximately $38,000.00. Despite nearly three years of ownership, we have been unable to facilitate a trade-in for her.
  It is our understanding that *** ******* has since purchased another vehicle from a different dealership, resulting in two vehicle payments. Given the circumstances, we believe that Jim Norton Chevrolet in Broken Arrow does not hold any responsibility or goodwill obligation in this matter.
  Additionally,************** has indicated that a field engineer will be sent to the other dealership to inspect the valve body and conduct their assessment.
  Please let us know if further information or assistance is needed.
  Thank you,
  ***** ********
  General Manager
  Jim Norton Chevrolet Broken Arrow
  
  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To say Im highly disappointed would be a huge understatement. I chose to make my first, fairly large purchase on a 2018 Jeep Grand Cherokee from Jim Norton Chevrolet on January 26th 2024. I had previously been t-boned the year before and was without a vehicle up until my purchase. Iam a single mom of two small children and I feel like car sales men see that stamped on my forehead when I walk in a dealership to car shop. I desperately needed a vehicle but I wanted to be smart and not rush into anything. I noticed a light on in the car and the sales guy helping me reassured me that I had nothing to worry about and it was a very simple fix (his words a very tiny exhaust leak)and to bring the car in that following Monday since I bought it on a Friday evening. During the weekend I get a message on my display screen to adjust clock settings. I adjust them and it continues to pop up. ****** it and there seems to be a massive issue with this particular years screen delaminating. Took pics, told sales guy and he was hard to get in touch with then eventually ghosted me. Told me there is nothing they could do about it since I didnt buy their extended warranty. Fast forward 3 months later and I have a display screen that does things on its own like change radio station and climate, I was told I already need brakes and rotors and right as summer is starting my air conditioner is not working. I have not even had this car half a year yet. I have 2 small children and I just put a down payment of $8,000 and financed $12,000 on this vehicle. If they do thorough multi state inspections like they say they do then I wouldnt be running into all these problems so soon after purchase. I feel like I got completely screwed and now I am stuck with no way out. I definitely wont be buying from them again and wouldnt refer them to anyone I know.

  Business Response

  Date: 06/13/2024

  We have the vehicle in our shop currently. We have ordered a fuse block from Chrysler. It has been shipped and should be at our dealership on Monday 6/17/2024. Once we get the block in the vehicle, we will be able to further diagnose the other issues. Customer will be updated as soon as we have some answers for them.

  Customer Answer

  Date: 09/13/2024

  I am wanting to give an update on a previous complaint that I made against Jim Norton Chevrolet back in May 2024. My original complaint was regarding a 2018 Jeep Grand Cherokee that I purchased from them on January 26th 2024. I noticed that the display screen in the car that controls most of the car including temperature, radio, phone connection, amongst other things, was malfunctioning not even 24 hours after purchase. I tried researching the problem and texted the sales man that sold me the car and found out that the 2018 Jeep Grand Cherokee has had major issues with display screens de-laminating. Well had I been told that the display screen was not working properly, I would have not purchased this particular car from the very beginning. *** Norton agreed to look at it when I brought my car in that following Monday. They had it for about 2 weeks and I was told it was sent over to ***** ****** across the street to be looked at. Once I picked up my car they said they were unable to duplicate the issue and sent me on my way. As often as the screen was throwing up messages asking me to "adjust my clock settings" I found it odd that they couldn't duplicate the issue not once in the two weeks they had possession of my vehicle. As soon as I drove off their lot and onto the highway, the same message popped up to adjust my clock settings. I took a picture and sent it to the sales guy right away to which he didn't respond. He was no help what-so-ever. I tried calling the service advisor and was told my extended warranty does not cover the display screen and was told to call ***** ****** because they don't specialize in Jeeps anyways. I feel like I was just getting the complete run around and almost as if they were trying to drag it out because from day one after discovering the display issues, I would have never kept the car. Fast forward about a month or month and a half, my air conditioner goes completely out on top of my car shaking uncontrollably when I would start it

  Customer Answer

  Date: 09/18/2024

  So I am thinking finally they are going to do the right thing so I am not stuck with this c*** car they sold me. My dad goes in for me to talk to the general manager because I already had missed a lot of working dealing with this mess. My dad leaves and tells me okay I believe they are going to get you into another vehicle but you have to fill out another credit app and they said they will get you re-qualified. Well my credit is terrible and the only reason I was approved was because I put down $8,000 when I bought the Jeep. I go look at other cars on their lot with the sales guy and when I left he was supposed to be sending me a list of cars that is boss was making for me of cars of equal value to my car which the dealership was going to appraise it as if there was nothing wrong with my car. He didnt send me the list so I asked him when he was going to send it and he said before he could send it he wanted the general manager to look over Everything and get his okay before proceeding. I told him if there was an issue to let me know and he reassured me that they just needed the general managers approval. I told him that I appreciated transparency over anything and that if something was brought up about my credit affecting something that I would be upset. I never got a response after that. The following day I didnt hear from anyone so I text the sales guy and ask him what the status was and he ignores me and asks for my dads phone number. I ask why and he states that when my dad came in and test drove cars for me, he had discussed something with the used car sales director so he wanted to talk to him. I told the sales guy that it was my car and I had asked my dad to help me but whatever needs to be discussed, he can talk to me. I asked him to have the used sales director contact me as I had been waiting for him to call me all day long and he ignored what I said and proceeded to text me and tell me that I need a co signer and another $3,000 to put down on another car. All the while the service guy is texting me telling me they need the loaner that I was driving back or he was going to report it stolen. He texted me that a few different times. The general manager even was emailing my dad stating that enough is enough, she has had our loaners for months now and it needs to be returned now that made me even more confused and really shocked me. Here my dad and I thought he was all for helping me and now they are threatening to report a loaner that I was driving stolen when we hadnt come to any type of resolution regarding my car. I tried calling the general manager multiple times and could not get a response per usual. The service advisor text me and told me that ***** would be more than happy to talk in person but he would not talk to me over the phone. So I had to leave work two hours early to meet my dad at the dealership only to find out ***** had left. At this point we were very upset. While we were there, another employee was helping us get into another loaner since I was threatened to return the other one. About 45 minutes later we are notified that ***** would meet with us. We go into his office and he proceeds to point out everything the dealership was out money because of my car. It was a total of about $1,500. I asked him about the $8,000 cash I was out due to this car that I only got to drive for about 3 or 4 months. He said it was irrelevant and didnt pertain to anything. He proceeded to say that they are working with us but we arent working with them on the matter. Originally they said out of pocket to repair the head gasket would be over $3,000 but said they are only charging me the bare minimum of $1,800 and thats all they were willing to do or negotiate. 
  
  
  Last email continued..after I picked my car up from *** Norton because they didnt have a loaner for me, I asked if I could be put on the waiting list when one becomes available and I was told no because he didnt know when he would have one. So I made an appointment across the street at ***** ****** since they are a Jeep dealership. I went there the next morning and talked to a super nice sales guy and I told him my situation with *** Norton. He was very honest with me and told me that he so many of *** Nortons employees leave there and go to work at ***** ****** for various reasons and talk about their unethical behavior and the things that go on. He advised me to only let them handle my situation and fix everything they agreed to fix because they owe it to me. So I left. 4 days later I went to ********** to get an oil change and was told they could not touch my car because there was a crack on the oil housing unit and they didnt want to be liable for anything. This was only a week after I had dropped my car off at *** Norton to be looked at. I call *** Norton and tell them what I was told but they still couldnt get me into a loaner and I had to have one because I am a single mom of two kids and work full time 8-5pm Monday through Friday so I couldnt be without a car. Three days later on June 3rd my car no longer started. I called dealership and they had it towed to the dealership. A few weeks later they called and had a loaner available for me. Everyone kept asking me what the status on my car was after more than a months time went by without a word from the dealership. I got a call one day towards the end of July saying the starter in my car needed to be replaced but I was behind on my extended warranty due to fraud on my bank account. Got it paid 3 days later and everything was ready to go. A few weeks later I get a text saying the starter has been replaced and how much it would cost with my deductible. The following day they tell me they havent replaced the starter as they havent even ordered the part yet. At this point Im confused. So a few more weeks go by and they finally replaced the starter only to tell me that now they have found a blown head gasket, my extended warranty doesnt cover it and I would have to pay $1,800 out of pocket to fix it. I told him that they have had the car longer than I had it since I bought it, it now has no working air conditioner, crack in the oil housing unit, starter needed to be replaced as well as fuse block and now a blown head gasket. He then said someone would be contacting me in regards to trading my car in for something else. 
  

  Customer Answer

  Date: 09/18/2024

  I apologize immensely for the mess of emails that I have sent to you. It has been really difficult to try and get everything organized and in order. I have attached a timeline that I hand wrote. One other incident happened over the weekend that I wanted to also address. I got a notification from my carfax car care app telling me to rate South Pointe Jeep Ram Dodge for my recent vehicle service. Mind you *** Norton has had my car since June 4th and still has it currently. I thought that was odd so I called them. Super sketchy phone call as they confirmed my car was brought in by *** Norton on Friday Sept 13th 2024 but had no record of what they serviced. I asked *** Norton Service advisor and he said my car has never left their lot. They have also deleted several dealer records for my car off of the car fax car care app. I have screenshots of all of it. 

  Customer Answer

  Date: 09/18/2024

  I apologize immensely for the mess of emails that I have sent to you. It has been really difficult to try and get everything organized and in order. I have attached a timeline that I hand wrote. One other incident happened over the weekend that I wanted to also address. I got a notification from my carfax car care app telling me to rate South Pointe Jeep Ram Dodge for my recent vehicle service. Mind you *** Norton has had my car since June 4th and still has it currently. I thought that was odd so I called them. Super sketchy phone call as they confirmed my car was brought in by *** Norton on Friday Sept 13th 2024 but had no record of what they serviced. I asked *** Norton Service advisor and he said my car has never left their lot. They have also deleted several dealer records for my car off of the car fax car care app. I have screenshots of all of it. 

  Business Response

  Date: 09/19/2024

  see attachments from GM ***** ********

   

  Customer Answer

  Date: 09/19/2024

  I am rejecting this response because:   That entire response from the ** is full of complete lies. Even the attachment with the list of loaners he is flat out lying about. I had two loaners. The top two listed have the same exact VIN number and they bottom two listed have the same VIN number. I am appalled that the dealership is continuing to lie and refuse to help me. I was also unaware that I am not allowed to pick up my vehicle until I pay a balance....that I was not told I had. I am not and will not back down from this until someone finally steps up and does the right thing. Someone needs to explain to me why my car was at ***************** Dodge Ram on Friday September 13th to be serviced. It is beyond obvious from everything that I have uncovered thus far that they are trying to hide something or cover their tracks. They have also erased service records from ***** ***** Dealership as well. I want a new car or for them to make the necessary repairs to my car. They also had promised me that they would fix my A/C and my display screen but have yet to do that. The display screen was why I didn't want the car not even 24 hours after I made the purchase which they have given me the run around since February of *************************** to exchange the vehicle for another during their 7 day grace *******

  Customer Answer

  Date: 09/30/2024

  So is that it? I havent received a response regarding my last response..

  Business Response

  Date: 09/30/2024

  After speaking with **** on this customer, we have decided to fix the head gasket on the Customers Jeep. She has some radio repair work needing done that we will take care of as well. This is a Good Will repair performed by the Dealer and  after the work has been completed we will consider this case closed.
  
  Thank you,
  
  Billy 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought a 2010 ***** Equinox in because the heater was not blowing hot air. The service department performed a calibration on the blend door actuator and changed the cabin air filter. They called a said it was fixed and ready for pick up. When we arrived, we paid the cashier $302.40 and they pulled the car up to the service drive. Before leaving the drive we checked the heat and it was not working. We went over to the advisor and and she came out and we showed her it was not working. So they get it back to get looked at and we leave. They eventually determine the temp blend door actuator was faulty and needed replaced. We gave them the ok to proceed with the repair. When we come back to pick up the car we then paid $200 even for the new repair. We paid a total of $502.40 for this issue. They got it wrong the first time and still charged us. The right thing to do is to refund most of the labor on the first invoice. This repair literally takes a half an hour and the part was billed $101.22 which is marked up, not much but it is. The part at their parts counter is $77 and change. I'm ok with this, I know it takes a lot to run a business. My issue is the first invoice. Have Integrity and make it right by refunding some of that labor. That's my issue. I'm not mad, I just feel it is not right and needs addressed.

  Customer Answer

  Date: 01/17/2024

  Hi, I was wanting to update my complaint. I left a voicemail as well. The business *** Norton ***** ************, took care of us regarding complaint ********. Can you please remove this compliant?
  

  
  

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Tahoe for $78,000 on 6/17/22, within a few weeks of owning the SUV we had to return to the dealership due to the air conditioning not properly working, leaving us without a car for several days driving 30 miles to BA and getting a ride there and back. The car was "fixed" and we were told no leaks from the A/C unit but was low on refrigerant. I then received a car fax reporting the Tahoe that was purchased with an undisclosed mechanical issue that was reported prior to use purchasing. Again within a few week there were error messages from navigation chip error and safety restraint errors codes popping up. Again the car was taken in and we paid for gas both ways and a ride and out another car for days. We were told that no available cars while mine was in repairs. The car was again "fixed" and went about as normal. Again in a few weeks I noticed the kids in back saying the air conditioner was not working and again the vent in front started to change temps. I returned to the service dept. for the 3rd time in 2 months the 2nd for an issue that we should have been told about. there was no car for me to drive and this would require removing the dash and leaving the car for undisclosed amount of time. At this point I returned to sales and requested to have them buy have the car. I was given $3000 less than purchase price. I lost $3600 in tagging the car. We were frustrated and the business was not willing to help a loyal customer who has sent over $200, 000 in 4 years. The day it was returned I was told we would get a reimbursement of the extended warranty over $5000, 2 week later when I called the warranty company they reported Jim Norton never filed the cancelation. Called finance again to request the cancelation be filed. We are out several thousands of dollars, time, mental stress and several unneeded travel times to Broken Arrow. I attempted to reach Jim Norton with no return phone calls. The GSM was less than helpful with my issues,

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 8, 2022/09/09) */ Thank you for reaching out to us regarding the 2021 Tahoe that *** **** purchased from us. I am sorry we were unable to fix the air conditioning issues that plagued this vehicle. Our technicians tried multiple times to fix the issue but it continued to happen. We eventually bought the vehicle back from *** for $3000 less than she purchased it for due to used car prices declining. I am following up on the warranty cancellation and that should be processed as quickly as possible. I am going to have Mark **** contact her to offer a resolution that for her troubles. We appreciate her past business and hope to continue that relationship going forward.

• Initial Complaint

  Date:06/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit on a 2022 trailblazer RS in April and was extremely thorough in the communication process. With it being my very first car purchase; I asked very specific questions about the car I was getting and have emails of the interaction with myself and the manager saved on my phone. I was very detailed about which car I wanted, the price it would be, and kept frequent communication with them regarding when it would come in. Before I put to deposit down I asked if I could sign a sales agreement because I wanted to know how much the car would cost when it got here. I signed it for $27,534 and was told the price may go up $150 but that was it. I even have an email where the manager is assuring me it won't jump thousands of dollars once it got there. He gave me his word and I trusted him. On May 8th, when I got to the dealership, I was not made aware of a price change until filling out the paperwork. My car that I signed a sales agreement on went from $27,534 to $30,100. I was not prepared to spend that much money on this car and was very upset that our sales contract was breeched and no one informed me of the price change. The manager told me there was no way he'd sell it to me for the agreed price because it came with unexpected packages. I understand that he didn't want to lose money, but the situation was not my fault and I don't feel like I was the one who needed to be out the extra money. It was the dealerships fault for agreeing on the much without knowing the price of the car. They knocked a couple hundred off the price but it didn't leave me satisfied at all. I ended up signing the papers anyways because I waited 3 months for this car to be here and haven't had a car since March. Is there anything you guys can do to get me the extra money back I had to pay? I worked very hard to save up for this car.

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 8, 2022/06/30) */ Ms. **** originally wanted a red trailblazer then switched to black but did not put a deposit down. These vehicles were in the $26,200 and $26,800 price range. At the time she decided to place a deposit, the only one left available was a pearl white one. There was no pricing on it so we had no pricing to go off of. We informed her that by the time the vehicle arrived the price could be a few hundred dollars more if the DPH charge goes up since we had seen it happen on other new cars. We did not get pricing info on her vehicle until the day before it arrived. We immediately sent her the window sticker detailing that it had an auto liftgate and a panoramic sunroof making the base price more expensive. She came in expecting to pay $26,000 for the white one based on our pricing of the others that were base RS models. We told her that we would happily refund her deposit since this vehicle was more than the others. The customer and her partner talked for a while on their own and decided that if I would help them out on the price that they would be happy since this Trailblazer is the color they want and does have way more options. We helped them on the price and sold it for $100 over invoice and did not charge for our appearance package either. We were more than fair on pricing...these units sell for MSRP and are few and far in between. We offered the customer their money back and they chose not to take that option. No one discounts these cars and we gave her a big discount trying to make her happy. The vehicle she purchased has way more equipment than the original vehicles she inquired about and did not put a deposit down on. Thank you Consumer Response /* (3000, 10, 2022/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) We had agreed $27,534, not $26,000. Also, when I signed the sales agreement I has asked if it was a white trailblazer RS or an iridescent pearl one. The dealership told me iridescent pearl. So they knew at the time it would be $600 more for the paint color and I was still given the price of $27,534. Know knowing that the regular RS's are sold at that price. I'm feeling more and more like this was intentional. Why not give me a price that was $600 more than the rest if they knew they would charge me more anyways. Business Response /* (4000, 13, 2022/07/13) */ I am not sure we will ever be able to make Ms. ***** happy with her purchase. We sold the car to her for less than we have sold any other Trailblazers in relation to cost so I cannot offer price concession. I think the best thing we can do is offer to purchase the Trailblazer back from her. I will pay $29,888 for her Trailblazer provided it does not have any damage. This is exactly what she paid for her SUV. Please let me know how to proceed. She can contact me and we will get the paperwork and checks ready. Thank you. ***********