ComplaintsforOrr Nissan East

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February 7, 2024, Orr Nissan East sold me a car that had been in an accident and didn't tell me, nor do I have anything in writing that says it was in an accident. They played on my grief of my dad's passing to pressure me into the car. They know I only make $1.055 a month on Social Security Disability and couldn't afford it. Dealership has continued to say car was never in an accident and will not do anything to remedy the problem.

  Business response

  05/16/2024

  I have attached the written response from ****************, the Managing Partner, on the previous complaint for the customer that addresses his concerns. Please feel free to contact me at the dealership ************* with any further questions or concerns. 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ************** never provided me with proper information concerning my consumer rights or verbalized them to me i never received title knowingly made me pay down payment and insurance that shouldve been included in financing made promises that was not upheld Ive been trying to get some type of help in making it right and they blow me off block my calls leave when I come to dealership since Ive lost vehicle couldnt get tag no paperwork person sold car to me quit many of my consumer rights are not being up held or protected against monsters like this

  Business response

  04/12/2024

  Insurance is not included in financing as it is an obligation of the individual. We are unable to provide a refund of down payment unfortunately, the deal has been funded since 2021 and the finance office has spoke to the customer regarding this. The title had been mailed out in December of 2021 after we had held it with 2 attempts and 17 days of trying to get the customer to pick it up. 

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This happen on 3/27/2023 i hit a pot hole in ************ and it knocked off bumper on my 2021 Hyun Sonata filed on my insurance progressive to be fix when took to the shop they took me look at damage to car when I was informed this car had been wrecked and that everything that was to do with bumper had already been work on and everything was glued back and parts was missing was told that a hold blower was missing my mom tried to called to get a resolution **** the sales manager got very smart said how do we know if she didn't take blower off. Do have pictures of this complaint !when they sold me the car I had bumper to bumper were I took it took too City collision were they stated that the car had been wrecked

  Business response

  04/25/2023

  When purchasing a used vehicle they are being purchased and signed for "as is" 

  Customer response

  04/28/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  You shouldn't sell hard working people a car wrecked like this.. Regardless of the as is policy's this car wasn't safe. How can a car be sold and safe with missing parts. And to be told " you had the car since January how they know you didn't take the missing parts off this car" is insane. As if I'm a mechanic and going sabotage my car that I'm already getting overpriced and charged for. I have my records and pictures from City collision where they have proof that the car was wrecked prior to my purchase of the car. And also has a Carfax that proves when the car got wrecked to prove that I didn't remove parts off the car. Where is the human compassion. I will be seeking a lawyer regarding this matter. I was never aware of this car 10page car fax. I learn a ****** do a car on even a vehicle that u where told was in great condition and was sold on milage and year of the car...
  Sincerely,
  
  *****************************

• Initial Complaint

  02/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I bought a car from them sep 2021 and come to find out after trying to try trade my car in that my car the title is a branded title due to odometer reading of wrong miles. I went up there and the car sales men ***************** and he told me that the car fax paper I have is a lie and that if u can get the bank to do a loan to come see him, the manger even told me that the car should of never been sold the car and by law I can not even carry full coverage nor been sold that car ever. I have a bank loan and by policy I have to carry full coverage. I was also told by a manger to contact the car commission and show them the car fax

  Business response

  02/13/2023

  If the customer was informed by a manager to contact the car commission and show them the Carfax that is what we recommend. We would be happy to see if we are able to assist if the customer would like to come and see if she is eligible to purchase another vehicle. 

  Customer response

  02/13/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************; 

   

  I have already went to car lot and was told that if I was to go get a bank loan from my bank that ***************** would help me. I have reached out to car commission, my bank about this problem and waiting for a loan officer to call me back. I talked to ********************* and ***************** on Saturday night about this problem. ***************** was to busy calling a customer on his own phone then to handle my problem. As this is against the law to carry full coverage on this car and should of never left the car lot as! 

  Business response

  02/13/2023

  The reasoning for the title problem is due to a mileage discrepancy, no wrong doing was done and there is nothing illegal about the selling of the vehicle. 

  Customer response

  02/16/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  As I talked to ******** tax commission, they stated that *********** did not provide actual miles paperwork as it is a 2019 and should of been with paperwork for the title. I can not even get any help from *********** as another manager at ********** is the one who as been helpful beside my own car lot that the car came from. Nothing is being done. 
  Sincerely,
  
  *************************

  Business response

  02/17/2023

  If you believe you are missing paperwork that should have been with the title regarding mileage please call our title department at ************* and they can look at what paperwork was provided. 

  Customer response

  02/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,.  AS I HAVE TRADED THAT CAR IN AND GOT INTO A BETTER CAR WITH ************************* AND WILL BE BY ******** TO PICK UP THE SECOND KEY TO MY HUSBAND TRUCK
  
  *************************

• Initial Complaint

  11/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with a man named Matt, last name unknown, at Orr Nissan East on November 1, 2022. He was very rude, cussing at me, and not letting me speak. It was a civil matter that could have been resolved over the phone, but the way he went about it was VERY disrespectful, and childlike. I was not, and did not disrespect him until he started with me.
  

  Business response

  11/02/2022

  After speaking with the customer yesterday and apologizing we also sat with **** and his supervisor to remedy this and prevent this from happening in the future. 

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im having the most unpleasant experience with this car dealership! Im so unhappy with their customer service and the lies they keep telling me. ***********************, gave me their work truck which broke down on me in within three days. It was very nasty on the inside! And, scratches and dents and etc.. on the outside. They had me to test drive a totally different truck and told me that one was sold! But, had the exact same one at their other lot. I have pictures to prove it. No kind of compensation at all. I have been paying for Ubers and paying people to take me back and forth to work for almost two weeks now. I would run from this place! *********************** is not a good salesman! He put me in anything to get a sale! They have have not tried to help me with transportation while the vehicle is down. They havent tried to get me a loaner car or anything! The worst experience I ever had. *********************** keeps telling me he will see what they say. And, never call me back. I have to keep calling him! Its true when your a woman by yourself, they will try to get over on you. And, they act like they cant put me in another truck. Ask about my trade in, I get no answer about it. I even called the direct and they will not answer. Got my truck back after 3 weeks. Truck still jerking, breaks squeaking, needs oil change. Took it back to *** Nissan. I was told my warranty should have kicked in now, and to call them. Addressed my issues with ********************* the sales manager. He hung up in my face. I was sold a lemon. They couldnt care less.

  Business response

  10/22/2022

  We have fixed the vehicle for the customer. At this time if warranty has kicked in and can cover anything that is the route we recommend. Otherwise there is nothing further to do at this time. 

  Customer response

  10/26/2022

  
  Complaint: ********
  
  I am rejecting this response because: I have the car fax where it says breaks over due, oil, and tire inspection. I will get a lawyer. I let them know about all issues before the warranty had expired. I was sold a lemon. 
  
  Sincerely,
  
  ********************;

   

  Business response

  10/28/2022

  Brakes, oil and tires are maintenance items that are considered as "wear and tear" that are never covered under warranty. Warranty is a protection from manufacturer defects. We are happy to explain this for you. This is also not considered a lemon under the lemon law of ********. Thank you. 

  Customer response

  10/31/2022

  
  Complaint: ********
  
  I am rejecting this response because:The wear and tear was before I received the vehicle. The vehicle was not maintained at all. Not only that. They had me to test drive a different truck. Then brought this truck from another lot. We did not get to test drive, spit check or anything. It was filthy and dirty on the inside. It broke down one me the third day. Did not have transportation for a month. And, had no loaner or havent been compensated for anything. They were to include. Tag Title and Tax. I still havent even received the tags. I asked for my trade in back when the truck drove down. No response at all! This is the second time this shady salesman and mechanic get to try and get away with it. Theres no help for women at all. I will contact the bank and warranty. That carfax clearly shows everything was past due before they sold it. They should be held responsible. But, I see how everything works. I have worked collections for auto finance before.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2014 Jeep Grand Cherokee on 9/10/22. Had to have it towed on 9/8/22 only to be told that the MOTOR IS BLOWN! Never had a check engine light or anything. I feel like I was taken advantage of because I was a young girl going in by myself.
  

  Business response

  10/13/2022

  Used vehicle purchases are sold and advertised "As Is" If there is any warranty we recommend consulting with that. 

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase occurred, 18Dec21. When the sales rep was unable to get a sale from my fianc, he then tried to solicit a sale from me. I informed him if he could get me a better deal than what I had I might I would consider it. The only option they had available that would meet my car needs was more expensive than what I currently have. I repeatedly tried to leave to review my finances before making a decision, to which he would trade off with the general sales manager with some deal I just had to listen to. As this process went on, my PTSD was triggered from a forcible violation that caused me to freeze and go along with the sale even though I wasn't sure about doing it. After I got home and confirmed I could not afford the car with my current expenses I tried to return the vehicle first thing after work 20Dec21 since they are closed on Sundays. The financial guy, couldn't help and said their was nothing to be done, the new car had already been financed and even though my car had not been brought to the dealership it didn't matter. I asked to speak with whomever could discuss such things and the General Sales Manager was brought to me. He gave me a tough luck you signed all the papers, it is on you and stated that my car was now his, he would call the police to get his car and "the hook" to tow it. I said I would call a lawyer and then he said there is nothing more he can say and walked out. So now I have a car that gives me an anxiety attack every time I look or think about it, I'm losing a car that isn't getting paid off like I was told and paperwork showed. The numbers $16,320 was transposed with $16,230 and because they only gave an electronic copy I can't prove it.

  Business response

  12/21/2021

  We recommend at this time the customer seek legal advice. She signed legally binding contracts and the deal is funded and final. 

• Initial Complaint

  12/13/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle from *** Nissan (east) which had a sticker price of $46,400. The next day, after I reviewed the paper work at home, I found that the price had risen to $50,450. This difference in price is not evident on any paperwork that I signed. I went to the dealership for further explanation only to find that other errors in pricing existed. In the dealerships computer system, the price is listed at $49,000 not $46,400 and not $50,450. An explanation was offered that the increase was an inventory addendum. As previously stated, this cost is not listed on any final paperwork I received. I don't know how I'm charged for their inventory control and no one could explain that. Another explanation offered was that I signed everything and I should accept that and go home. Based on the sticker price and the final cost is $4,050 of unexplained cost.

  Business response

  12/14/2021

  Due to inventory shortages that everyone has been affected by lately, our vehicles do not have any special rebates or incentives. They also do have an inventory addendum. The cost is listed on signed paperwork and finalized. 

   

  Thank you

  Customer response

  12/15/2021

  
  Complaint: 16360731
  
  I am rejecting this response because: This response does not answer any question in the complaint, period. There is no addendum listed in the paperwork anywhere. The only thing in this life that is final is death. Why do you use me as an answer to your inventory problem? Take that up with Nissan, not me. your solution is to add some hidden charge to me. Point out the $4054.00 you added above the listed sticker price and I'll shut up. Otherwise, you reek of dishonesty. It's time car dealers stop getting away with bogus charges on the backs of the consumers. To add, you charge $699.00 to file simple paperwork when several hundred dollars is more than enough.  Is it standard business practice to find ways to bilk customers without conscious?
  
  Sincerely,
  
  ***************************

  Business response

  12/20/2021

  The negotiated deal by you (the customer) was actually less than the original price which is the deal we made. Days later the customer returned to try and re-negotiate. Unfortunately, it is our company policy to not re-negotiate after the deal is done. You also said during this " Deals are made to be broken" and "Signatures don't mean anything" We consider this case closed.

   

  Thank you

  Customer response

  12/21/2021

  
  Complaint: 16360731
  
  I am rejecting this response because:The two responses submitted provide no details. To adaquately respond to this specific question, you must put numbers and reasons to pen. These responses contain nothing related to the matter, you just want me to go away. Sir, when a bad deal is made it can be amended. After all, it is just ink and paper. So, pen an answer with numbers and reasons that are easily understood and show transparency in you business practices which exonerate you of all suspicion. Otherwise, these cheap attempts need to cease and we need not communicate.
  
  Sincerely,
  
  ***************************

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