Business ProfileforPippin Brothers, Inc.

June 2021, I called Pippin ***** to clear blockage in sewer lateral line at **** ******. Lateral runs from house across backyard to alley north where it taps into city main.I had already rented a 100' snake from ARA Rentals &determined the obstruction was over 100' from house.Because distance to alley is barely 100', indicated blockage where lateral taps into city main. Pippin sent plumber****** who broke the lateral line &installed two cleanouts above-grade in backyard @ their convenience (to limit distance between cleanouts to less than 50 ft). Although I requested photographs to show work, none were taken.I had made Pippin aware of the fact that I had rented & used a 100' snake PRIOR to their arrival&that I was calling them because the problem had to be in the alleyway. ****** used area where I dug out initially as place to install cleanout in backyard because Icouldpinpoint exactly where my line was.When I returned, "A" said he was finished. I asked again about photos &he said then that they dont do that; he &his crew laughed it off.I asked several times to confirm obstruction had been eliminated. "A" repeatedly assured me that he had cleared the line and when they fixed the break and put the new clean-out in the back yard that the line had cleared because they opened up the pipe. I pd. invoicedated 6-5-2021, $2265.94. It shows ******s note he installed cleanouts &cleared the line.Aug. 01, *************** in house overflowed &flooded house. Icalled Pippinwho dispatched their best &most experienced plumber for emergency.Diagnosis was lateralclogged where taps into city line -exactlyas I told them in initial call.They backhoe out to dig.Again, I was not provided photos of work prior to filling hole in.After repair Aug., I asked for owner of PB to call me &arrangemeeting to discuss concerns about situation.Instead of calling me to have a reasonable discussion about the new invoice for $1669.00, Pippin has chosen ignore my concerns