Payday Loans
500 FastCashThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Payday Loans.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After I send back forms back I receive a phone call from an employee in the underwriting department named ******. The first couple times that I took out loans I never had to speak with her but after the first time that we spoke and since which was sometime in about 2010 she calls me for every regular thing that has to do with my account. Whether it's making a payment or returning a call or underwriting or anything she has to be a part of the process of my loan and I just find it very uncomfortable demanding. So much so that I have been trying to take out a loan for a year and the other two times that I tried to take out a loan I canceled the loans because she called wanting to talk to me about it. I just tell her I changed my mind and I don't think I should have to tell her to her face to stop calling me and to let somebody else process the deposit of the loan. She knows within seconds every time I apply for a loan using my account. I don't think it's a good idea because it doesn't exhibit that she is a team player and comes across as controlling. When somebody cannot let another co-worker handle work and tries to keep certain customers to themselves. I have let her process multiple loans but it's just to the point I feel like she exhibits type of employee ownership over my account and I want that to stop I do not want any one employee having my account are knowing every time I take out a loan and feeling like they have the right to call me and tell me that they are in charge of my account. It is part of the experience to be able to have a new and fresh start with a representatives and not feel like they are in my personal space. So I just took out a loan 5 minutes ago I know it was immediately forwarded to her. I have been instructed that if she tries to call me although I have canceled two loans on her and have tried to make it clear to her that if asking her to have another person call me instead of her it does not work that I can call and report her.Business response
03/21/2024
March 21, 2024
Better Business Bureau
Serving Eastern ********
****************************************************
Re: ***************************
Complaint ID: 20692512
Dear Sir/*****:
We received your request regarding ******************. We apologize for any inconvenience; however, as an unauthorized third party we are unable to speak with you regarding this consumer. However, we would like to help ****************** resolve any questions or concerns she may have. Please have her contact the 500FastCash ********************* at ************, or by email at *************************************.
Thank you for your time.
Sincerely,
500FastCash
*********************
************
*************************************Customer response
03/22/2024
How nice of the business to finally respond to my BBB complaint 5 and 1/2 months after it was made. Essentially the business avoided making any type of a statement and just left the phone number and email address for the 500FastCash's compliance department. I feel like the tone of their response is enough to. Another loan company no longer does loans in this state. I am requesting for 500FastCash to permanently delete my account profile and payment information because I no longer want to do business with it. Since 2020 very controlling and exhibiting threatening, stero-typic fashion. 500FastCash has lost my business because it did not stop repeating the problem that was bothering me.
Initial Complaint
09/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
So I took out a $500 loan but now they are calling me nonstop,everyday about my payment. Never got a notice or any kind of communication with them. I don't know how much I owe because they refuse to tell meBusiness response
03/21/2024
March 21, 2024
Better Business Bureau
Serving Eastern ********
****************************************************
Re: *****************************
Complaint ID: 20606570
Dear Sir/Madam:
We received your request regarding ****************. We apologize for any inconvenience; however, as an unauthorized third party we are unable to speak with you regarding this consumer. However, we would like to help **************** resolve any questions or concerns she may have. Please have her contact the 500FastCash ********************* at ************, or by email at *************************************.
Thank you for your time.
Sincerely,
500FastCash
*********************
************
*************************************Initial Complaint
05/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
At the time I did not know that 500 fast cash is an illegal lender in my home state of California. I have taken out multiple loans with them and have paid a lot in interest. I want a refund. Still not knowing that they are an illegal lender I took out a loan with them again in 11/03/2021. Up to date I have paid 270 a month since then and they are now requesting that I pay 1500 to pay off the loan, the originally amount I borrowed was 900. I don't think this is right or legal since they are not licensed to operate in California and their interest rates are way too high to meet state regulations. I want to be done with them since I paid more than 900 dollars in interest already. I want my current loan to be marked paid in full and if possible, a refund for the past loans that I had with them. So far they are not willing to work with me and want payment in full.Business response
05/25/2022
Business Response /* (1000, 5, 2022/05/09) */ May 9, 2022 Better Business Bureau Serving Eastern Oklahoma 1722 S. Carson Ave. Suite 3200 Tulsa, OK 74119 Re: *** ***** Dear Sir/Madam: We received your request regarding Mr. *****. We apologize for any inconvenience; however, as an unauthorized third party we are unable to speak with you regarding this consumer. However, we would like to help Mr. ***** resolve any questions or concerns he may have. Please have him contact the 500FastCash Compliance Department at XXX-XXX-XXXX, or by email at **********@500fastcash.com. Thank you for your time. Sincerely, 500FastCash Compliance Department XXX-XXX-XXXX **********@500fastcash.com Department Hours: 7:30am-4:00pm CST-Monday-Friday Consumer Response /* (3000, 7, 2022/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They do not express any of my concerns nor express the idea of working out a solution. Their response is unacceptable.Initial Complaint
04/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Back in 2020 I had a 3rd party company help me to negotiate a settlement with ************ for a payday loan. ************ is now 500FastCash, and last year and again this week they are calling my work and my cell to try and get payment on a loan that has already been settled. I have the documentation showing the settlement and payment from ************* and 500FastCash still keeps coming back to me trying to get additional money. Even the loan number I had with ************ is the exact same one that 500FastCash is showing I owe them money on.Business response
05/06/2022
Business Response /* (1000, 5, 2022/04/21) */ April 21, 2022 Better Business Bureau Serving Eastern Oklahoma 1722 S. Carson Ave. Suite 3200 Tulsa, OK 74119 Re: ****** ******** Case #: XXXXXXXX Dear Sir/Madam: We received your request regarding Ms. ********. We apologize for any inconvenience; however, as an unauthorized third party we are unable to speak with you regarding this consumer. However, we would like to help Ms. ******** resolve any questions or concerns she may have. Please have her contact the 500FastCash Compliance Department at XXX-XXX-XXXX, or by email at **********@500fastcash.com. Thank you for your time. Sincerely, 500FastCash Compliance Department XXX-XXX-XXXX **********@500fastcash.com Department Hours: 7:30am-4:00pm CST-Monday-ThursdayInitial Complaint
03/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Got a pay day loan a few years ago found out that the company was not legal inthe state of Maryland and the CEO was sent to jail for 16yrs I keep getting calls at my place of employment and asked them to stop calling me at work and the calls still continue stating they do not follow U.S.A goevnment rules because they are on and India Reservation. I already have paid back 300% what I borrowed spoke with the Maryland Attorney General and was advised to close account and to stop paying them. I want the calls to and all communitcation to stop my account number was XXXXXXXXXX.Business response
04/20/2022
Business Response /* (1000, 5, 2022/03/30) */ March 30, 2022 Better Business Bureau Serving Eastern Oklahoma 1722 S. Carson Ave. Suite 3200 Tulsa, OK 74119 Re: **** ******* Dear Sir/Madam: We received your request regarding Mr. *******. We apologize for any inconvenience; however as an unauthorized third party we are unable to speak with you regarding this consumer. However, we would like to help Mr. ******* resolve any questions or concerns she may have. Please have him contact the 500FastCash Compliance Department at XXX-XXX-XXXX, or by email at **********@500fastcash.com. Thank you for your time. Sincerely, 500FastCash Compliance Department Department Hours: 7:30am-4:00pm CST-Monday-Friday Consumer Response /* (3000, 7, 2022/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, I am not a third party I am the person who took out loan and later found that it was illegal. I will not contact your company again stop calling me at my place of employment period. The next steps will be in front of a judge understand I have expressed for you to stop this, and it continues.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.