ComplaintsforHarp Auto Group

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I, *********************** went to Harp Auto Group, around the date of January 24, 2023, and purchased a 2010 Black Dodge $14,229. In the month of July, the motor blew in the truck. I towed the truck from ********* to Harp Auto Group in *****, for them to fix it. I had a warranty to cover the motor for around $4,000. I paid an extra $2,000 for other expenses on the truck. The warranty was then voided after. So in total i paid around $2,000 for the truck to be fixed. The truck was in the possession of Harp Auto Group from the month of July, to October 14th 2023. When i went to pick up my truck, i was informed that my truck was at someones house and they would have to go get it. When I got the truck back in my possession, i drove it to my current address of *******************************************************************. The truck drove from ***** to ************. When I got to my current address and parked it, then tried to drive it again, i noticed in my driveway, oil was running from my truck. I drive the truck to my nearest Lowes, where it then stopped working completely. This was all on the same day i got the truck back in my possession. I informed Harp Auto Group, and i purchased an Uber home. Harp Auto Group towed the truck back to ***** and left a loaner car in my possession. I was informed that they did not replace the oil pan in the new motor they put in the truck, which caused all of the oil to drain from the motor. I was not charged for anything on this shop visit, and it was in the shop for a little less than a month. When i was able to get the truck back in my possession, the battery was completely swollen and fried. I had to have Harp Auto Group jump the battery for me to be able to leave. I then had to replace the battery the same day due to the battery being completely dead. In this month, March of 2024, the transmission shift solenoid has quit working, but i do not have the money not the trust to take it to *********. The truck is rusted and has non stop issues. The truck is only worth $1,300, I owe $12,000 on the truck.

  Business response

  04/03/2024

  When the customer purchased the vehicle in January, included in the paperwork was an "As Is" form that states the customer was purchasing the vehicle just the way it was, rust and all. The customer looked at and test drove the vehicle before he decided he wanted to purchase it. The customer needed help with financing, we acquired financing through UACC. UACC would only allow us to use their vehicle service contract on this vehicle. After the deal was done the customer drove the truck for six months. In July the vehicle broke down and was towed back to us. We diagnosed the vehicle, we spend weeks going back and forth with AUL (the only vehicle service contract UACC would allow us to use) trying to get the claim approved. Once we got the claim approved, we subcontracted the work to ******* automotive. This would be the "house" that ******* refers to. When he picked the truck up he had to pay $2,000 because he opted to go with a reman engine versus a used engine, which is what AUL provides. Again, AUL is the only vehicle service contract UACC would allow us to use. With the motor claim, according to the vehicle service contract, that claim maxed out the contract, which would leave the warranty being null in void. The customer is also responsible for the fluids and taxes, as well as their deductible. Unfortunately, after the reman engine was put in, there was a problem. As soon as we found out about the problem, we took action quickly and provided him with a free loaner car, and resolved the issue as quick as we could. And have not heard from customer since. We sale used vehicles as is, how is. The customer bought the extended warranty that only covered internally lubricated parts. knowing that regular maintenance was not covered, which includes batteries. 

  Customer response

  04/05/2024

  I am rejecting this response because:   I would like to get out from underneath this vehicle, as it has nothing but issues since purchasing this vehicle. ********* has not helped me whatsoever during these issues, and I am still having issues even after the issues were resolved ********* has been an absolute nightmare to work with, customer service has been rude, and I am overpaying for this vehicle with the amount of issues I have been having.

  Thank you,

  ***********************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The engine blew and there refusing to fix because of the dealership saying it had a engine replacement from a salvaged car and we were not aware of it so they sold us a lemon and not willing to fix there mistake

  Business response

  12/28/2023

  We purchased this vehicle from the car Auction and it passed the auctions post sale inspection and then we did our own in house pre-sale inspection and it passed.  Customer purchased vehicle on 8/19/22 as is, with a vehicle service contract from Credit Acceptance. Customer had car towed into our location on 5/11/23.  Our service department verified the customers concern of a lower engine knock, we ran a compression test and verified that the engine needed to be replaced.  ******* ************* had an extended coverage on the motor.  So we sent the vehicle to ******* in ****** ********.  ******* declined coverage, because the motor had already been replaced.  Credit Acceptance declined the claim, because ******* Corporation declined the claim.  

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