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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased my home in December of 2020. At closing I was provided with a packet of documents with transferable warranty information and details of work provided by Level up Foundation repair. The original work was completed in Oct-November 2017. After a few months of living in the home I noticed severe settling issues in the areas Level up serviced. I Misplaced the paperwork and finally found it in March of 2023 and immediately called them for an inspection. No one would respond to my call. Finally after calling and making it sound as if I were a new customer did I receive a call back. After a few more weeks of ignore calls I finally got a tech out to the house for inspection. The Tech said it would be covered under warranty and that he would work on gettting the warranty information switched over to my name. Never got it. ****** at level up refused to transfer warranty. They said my house would not be covered under any warranty. I would have to pay for the repairs in full in the amount of $4227.00. ****** said I have no reason to be upset as I did not have to pay for the original service anyways. They Do Not honor the warranty advertised and left my house in a structually compromised position. I now have to hire a structual engineer to help fix the issues this company has created.
Business response
04/24/2023
This guy is a cheapskate! His warranty was transferred to him from the purchase of his home. He needs NEW work and doesnt want to pay. I guess this joker thinks we should pay for it since we worked on an area of the home. A different area needs work and he cant afford it. Poor thing. But now your entire warranty is voided so good luck!
Business response
04/25/2023
This is in reference to the complaint # listed above. *************************.
He called the office one time and asked for an estimate on some sinking and settlement. Upon our inspection we realized that we did work at the home before. ************** then stated yes, he purchased the home but forgot to inform us of this. Our policy is to transfer the warranty within 30 days of taking ownership or the warranty would be voided. However, we went ahead and did an evaluation for him. During this evaluation we discovered he needed new work. A concrete injection because his slab is sinking. That is not covered under the warranty. In 2017 we insatlled exterior piers, those are what is covered under the warranty. had ************** followed our policy and transferred the warranty that could have been explained ahead of time.
This was explained to him and he was ok with it so we gave him the estimate for new work. Once he received the quote for the concrete injection he proceeded to tell me it was a joke and that he woud *** us for it. We never told ************** he had to do the new work by us. We simply gave him the quote. However being that we were told we would be ***d because his home needed new work and he continued to harrass the office we will not be working with ************** and have already sent everything to our attorney.Customer response
04/25/2023
Complaint: ********
I am rejecting this response because:
Level up should look at the diagram of the house before commenting. The section of the home needing repairs now is the exact same area they worked on in 2017. All I asked for was the existing piers to be adjusted under the transferable warranty your company advertised. Not new piers installed.You have denied the warranty for no cause.
I have done nothing but ask you to service the warranty advertised.Sincerely,
*************************Business response
04/27/2023
this is in reference to the complaint # listed above. **************************
He called the office one time and asked for an estimate on some sinking and settlement. Upon our inspection we realized that we did work at the home before. ************** then stated yes, he purchased the home but forgot to inform us of this. Our policy is to transfer the warranty within 30 days of taking ownership or the warranty would be voided. However, we went ahead and did an evaluation for him. During this evaluation we discovered he needed new work. A concrete injection because his slab is sinking. That is not covered under the warranty. In 2017 we insatlled exterior piers, those are what is covered under the warranty. had ************** followed our policy and transferred the warranty that could have been explained ahead of time.
This was explained to him and he was ok with it so we gave him the estimate for new work. Once he received the quote for the concrete injection he proceeded to tell me it was a joke and that he woud *** us for it. We never told ************** he had to do the new work by us. We simply gave him the quote. However being that we were told we would be ***d because his home needed new work and he continued to harrass the office we will not be working with ************** and have already sent everything to our attorney.The only thing he received from us was the estimate for new work that was emailed to him. No warranty transfer was done, he did not ask for that until after he said he was suing us because he needed new work. There was no charge to perform the foundation inspection.Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased home in August of 2020. Noticed foundation issues before purchasing the home, but was told that they had all been corrected and were under warranty. I contacted Level Up before closing on the home to insure that the warranty would transfer to new owners. They assured me that it would. 3 months after purchasing the home, I started noticing cracks forming on some of my walls. I contacted Level Up and asked them to service the warranty and check the state of repairs. After coming to my home, they informed me that the piers needed adjusting. I have been trying to schedule a time for the piers to be adjusted for the past year to no avail. After scheduling times for repair with Level Up multiple times, my home has continued to show greater and greater signs of damage due to a shifting foundation. I have tried reaching out to Level Up four times (once by email and three times by phone) since the last scheduled repair date of November 5th with no reply. This is simply a matter of honoring a warranty that is documented and has been acknowledged by Level ** in order to prevent further damage to my home.Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The owner of Level Up and his OKC manager called me on Wednesday 9/29/21 and furiously screamed at me they were suing me for slander and did not give me the opportunity to even ask what was going on. Once Jacob screamed at me he instructed his OKC employee to hang up the conference call. When I sent an email to all involved to understand the story of what occurred that morning and who upset him I received a return email that Level Up will no longer do any work on my house. During the phone call Jacob stated he is canceling my warranty. I don’t believe you can just cancel a warranty without a reason other than he is upset that the work has not met structural engineering inspections. There have been several strained conversations with this company throughout the project. Contractors were treated unprofessionally on the phone calls. Level Up will not answer any phone calls from me. If the work will not be warranted for the five years it will affect the sale price of the house.Business response
10/06/2021
This customer has bitten off way more she can chew and has numerous times tried to get us to perform.eorkmonnher home for free. She has gone through numerous general contractors, we have helped repair broken joists FOR FREE even though she tried to bully us imto performing the work. Luckily we have our paperwork inline so she cant bully us. No one screamed at this customer. We found out she was telling people in our undustry that we didnt complete our work slandering our company. Now we are forced to dile.a slander lawsuit against Ms. Albright and we voided her warranty due to her unprofessional behavior, lack of knowledge and her bad attitude. Her warranty is voided and we already filed the lawsuit for slander. Like i said, no one screamed at her we just made it very clear that we will not perform, and more work, transfer her warranty or participate in any other work for her im the future.Customer response
10/20/2021
Complaint: 15986274
I am rejecting this response because:Additional email documenting my last conversation with Level Up.
They would not communicate with me any longer and not answer any phone calls to try to work anything out.
Sincerely,
***********************************Business response
10/20/2021
Your warranty is voided and we are done with this conversation
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