ComplaintsforLanders Chevrolet of Norman

• Initial Complaint

  06/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On May 12 2023 I put a deposit down on a 2023 Chevrolet Corvette Stock # CQQFS5. My sales person was *************************. Before placing the deposit she informed me that this unit was ordered by one of the employees at her dealership and that person backed out from the purchase and this vehicle would be arriving in July 2023. On June 5th 2023 ****** called me and told me the vehicles is two weeks out from being delivered to the dealership at which point i told her that I do not want the vehicle and i would like my deposit back since I am not the one who custom ordered it and I am letting you know well in advance that i am releasing the hold on it so you can sell it to whoever you like especially since i never took delivery of the vehicle. However they have chosen not to give me my $2000.00 back to me. I would like my $2000.00 back especially since they are selling the vehicle to someone else without a problem at all with just as much mark up if not more. There is no monetary loss that is occurring for Landers Chevrolet at all so there is no reason for them to keep my $2000.00

  

  Business response

  06/23/2023

  The customer was informed before he ever agreed to give a deposit that it would be a non refundable deposit since we would be making the car not available and that in the event he backed out that we would have missed other opportunities to sell the vehicle and those other customers more than likely will have found something else to purchase, I, ********************* , the ** of the store even spoke with the customer over the phone and explained everything to him and made him aware that was our policy and even told him to secure the car he would have to sign not only the credit card receipt but our non refundable deposit agreement in which he did both. The salesman tried to talk to him and he hung up on her, then I tried to contact him with no answer or call back.

  Customer response

  06/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: There is no reason to keep my $2000 from me. I did not put any miles on the car, i did not take delivery of the car in fact i cancelled my deposit atleast two weeks before the car ever arrived. The dealership can and will sell the car for the same or more than what they were selling it to me for because it is the last Z06 70th anniversary with the carbon flash package to ********* off the assembly line and there are thousands of people who want that car. Also i did not custom order the car, someone else did. Someone from the dealership ordered it months before I ever put a deposit down on the car. My point is the dealership has suffered zero monetary loss due to me, they are trying to keep my $2000 as extra profit and that is not right, it is very predatory and I will not stand for this.
  
  Sincerely,
  
  *****************************

  

  Business response

  06/28/2023

  ISSUE HAS BEEN RESOLVED AND HAVE ALREADY SPOKEN TO CUSTOMER.

  Customer response

  06/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My ******** purchase a 2014 Chevrolet Silverado truck on 4/23, they said they would do a thorough check of the vehicle and call when ready. I took possession on 4/27, within a few days I noticed the transmission shifting funny and notified the Landers. I was told it would be up to 2 weeks before their transmission Guy could look at it and I told them I couldn't just leave it without another car to drive they said they didn't have loaner cars and I was not given the option of an appt. I continued to drive the car for the next week and they called me and said they had a loaner to bring the truck to them, I dropped it off on 5/9 and it sat for over a week and on 5/16 I get a txt saying that they were replacing the torque converter and it could be ready on 5/17. My issue is had they done a thorough check of this vehicle like they said they would they could have found this issue, I was told by their service ***** that all they checked/replaced was front brake pads, a few bulbs, windshield and oil change, they also said they don't check out their used cars only address what dash lights might be on. I wish to be out of this whole truck deal as it has been one nightmare after another and don't feel as if we were treated fairly. I wish to take our business elsewhere.

  

  Business response

  05/18/2022

  I'm sorry for the misunderstanding, we do run our used vehicles through an inspection and we do address the issues that a tech finds at that time, if the transmission doesn't slip or have any issues shifting during his test drive then there's not anything for him to address, if there are any lights on then he will diagnose what's going on, I'm sorry for any inconvenience by not having a loaner available the first time but there is a shortage of vehicles and we did contact as soon as we had one available. The only issue I'm aware you've had we are taking care of at no cost to you, the vehicle can not just be returned, the only option would be if after it's fixed if you are not happy with it we could try to trade you out of it.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a 2018 vehicle on 12/1/21 from Landers. The salesman, **** was made aware of the following concerns at the time of the test drive: rattling in the back of the car and the need for the vehicle to be detailed. **** assured that the detail would be performed and that the rattling was more than likely from the tag. The detail department and others missed the ****. Per my contract/warranty I had a five day/500 mile return option. I attempted on or about 12/6 to use this option but this dealership opted not to negotiate a fair price on another car that was available . I inquired about adding a remote start to the vehicle I purchased and whether it would void my warranty? There was no follow up. Since this inquiry I've encountered the following concerns with this vehicle that was supposedly subjected to a multi point inspection; the smell of gas when idling, left blinker that doesn't automatically disengage, continued rattling and a heater that takes an extended time to heat. 12/21 I returned the vehicle seeking redress of the above issues. Prior to my arrival I sent **** a message re my concerns. When I arrived he sent his supervisor, ****** to speak with me. ****** began speaking to me in a condescending manner stating, ' you already tried to get out of this deal, why didn't I say something sooner.' He began to try and intimidate me by raising his voice and speaking over me. I asked to speak with someone other than him he said he was it. He initially was going to keep the vehicle overnight to assess my concerns but later changed his mind in response to my not accepting his apology and misinformation fed to him by **** who was in the process of giving me a loaner car. I expressed my sincere belief that this was the worst car buying experience I've had. **** questioned why and was taken aback by my direct response *****, ****** and **** backed out of providing what they offered based on personality conflicts. There was no professional resolution to this debacle.

  

  Business response

  12/22/2021

  Mrs. ****** came to our dealership with a list of complaints several weeks after her purchase, none of which were things that were ever discussed 5 days after purchase when she tried to see if there was something that she could exchange to, her only complaint at that time was quote " I'm not feeling this car" ****** did in fact offer to help and try to address the issues but did tell her some of the complaints may not be able to fix at that time if they couldn't be duplicated, at the point where Mrs. ****** wanted to call employees here names I decided at that point to refuse to loan her a vehicle and let her do buisness elsewhere, if Mrs. ****** would like to come back to our dealership and change her attitude and not call my salesman names then I would be happy to try and help .

  Customer response

  12/22/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  I am conflicted by their mischaracterization of the events. Please let it be reflected that the name am I accused of calling the salesman was incongruent with the verbiage I used. He took poetic license in an effort to further distort this situation. Had the dealership been this responsive in person vs on line this situation would not have escalated to this point.  I accept this response based on the offer to address the issues that I originally brought to their attention. May all attitudes be adjusted across the board.
  
  
  
  ******* Driver

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