Complaints

This profile includes complaints for Landers Chevrolet of Norman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Landers Chevrolet of Norman has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Landers Chevrolet of Norman

  1221 Ed Noble Pkwy Norman, OK 73072-4801

  
• 

  Landers Chevrolet of Norman

  1221 Ed Noble Pkwy Norman, OK 73072-4801

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2023 Chevrolet Traverse in September of 2024. Vehicle has been in landers service department for the past four months with multiple attempts to repair with no success and no clear resolve in sight. Warranty not being honored. Vehicle was purchased as a Certified pre-owned and is still under the bumper to bumper warranty. Consumer requested a buyback due to the inoperable condition of vehicle but was offered a trade value which was $14k under purchase price. Opened request through ************** Corporate for payoff request but was denied. This has become very stressful and overwhelming for our family of five to include paying for a vehicle we cannot utilize. Feeling out of options and backed into a corner and taken advantage of. Dealership sales department unsure of part availability or timeline for repairs. When consumer asked salesman and service provider if the General Manager has been informed of my situation all went quiet. This has become extremely frustrating and stressful. Any assistance for a payoff resolve would be greatly appreciated.

  

  Business Response

  Date: 04/16/2025

  Just spoke with ****** Church the service advisor, the part has been on a national backorder, but ****** has been in contact this week with the customer letting them know the part was on the way, which he did inform me that the part did arrive today and they hope to start the repair tomorrow, not sure about the complaint of warranty not being honored, the vehicle is a certified pre owned with manufacturer's warranty still left on it.

• Initial Complaint

  Date:06/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12 2023 I put a deposit down on a 2023 Chevrolet Corvette Stock # CQQFS5. My sales person was *************************. Before placing the deposit she informed me that this unit was ordered by one of the employees at her dealership and that person backed out from the purchase and this vehicle would be arriving in July 2023. On June 5th 2023 ****** called me and told me the vehicles is two weeks out from being delivered to the dealership at which point i told her that I do not want the vehicle and i would like my deposit back since I am not the one who custom ordered it and I am letting you know well in advance that i am releasing the hold on it so you can sell it to whoever you like especially since i never took delivery of the vehicle. However they have chosen not to give me my $2000.00 back to me. I would like my $2000.00 back especially since they are selling the vehicle to someone else without a problem at all with just as much mark up if not more. There is no monetary loss that is occurring for Landers Chevrolet at all so there is no reason for them to keep my $2000.00

  

  Business Response

  Date: 06/23/2023

  The customer was informed before he ever agreed to give a deposit that it would be a non refundable deposit since we would be making the car not available and that in the event he backed out that we would have missed other opportunities to sell the vehicle and those other customers more than likely will have found something else to purchase, I, ********************* , the ** of the store even spoke with the customer over the phone and explained everything to him and made him aware that was our policy and even told him to secure the car he would have to sign not only the credit card receipt but our non refundable deposit agreement in which he did both. The salesman tried to talk to him and he hung up on her, then I tried to contact him with no answer or call back.

  Customer Answer

  Date: 06/23/2023

  
  Complaint: ********
  
  I am rejecting this response because: There is no reason to keep my $2000 from me. I did not put any miles on the car, i did not take delivery of the car in fact i cancelled my deposit atleast two weeks before the car ever arrived. The dealership can and will sell the car for the same or more than what they were selling it to me for because it is the last Z06 70th anniversary with the carbon flash package to ********* off the assembly line and there are thousands of people who want that car. Also i did not custom order the car, someone else did. Someone from the dealership ordered it months before I ever put a deposit down on the car. My point is the dealership has suffered zero monetary loss due to me, they are trying to keep my $2000 as extra profit and that is not right, it is very predatory and I will not stand for this.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/28/2023

  ISSUE HAS BEEN RESOLVED AND HAVE ALREADY SPOKEN TO CUSTOMER.

  Customer Answer

  Date: 06/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******** purchase a 2014 Chevrolet Silverado truck on 4/23, they said they would do a thorough check of the vehicle and call when ready. I took possession on 4/27, within a few days I noticed the transmission shifting funny and notified the Landers. I was told it would be up to 2 weeks before their transmission Guy could look at it and I told them I couldn't just leave it without another car to drive they said they didn't have loaner cars and I was not given the option of an appt. I continued to drive the car for the next week and they called me and said they had a loaner to bring the truck to them, I dropped it off on 5/9 and it sat for over a week and on 5/16 I get a txt saying that they were replacing the torque converter and it could be ready on 5/17. My issue is had they done a thorough check of this vehicle like they said they would they could have found this issue, I was told by their service ***** that all they checked/replaced was front brake pads, a few bulbs, windshield and oil change, they also said they don't check out their used cars only address what dash lights might be on. I wish to be out of this whole truck deal as it has been one nightmare after another and don't feel as if we were treated fairly. I wish to take our business elsewhere.

  

  Business Response

  Date: 05/18/2022

  I'm sorry for the misunderstanding, we do run our used vehicles through an inspection and we do address the issues that a tech finds at that time, if the transmission doesn't slip or have any issues shifting during his test drive then there's not anything for him to address, if there are any lights on then he will diagnose what's going on, I'm sorry for any inconvenience by not having a loaner available the first time but there is a shortage of vehicles and we did contact as soon as we had one available. The only issue I'm aware you've had we are taking care of at no cost to you, the vehicle can not just be returned, the only option would be if after it's fixed if you are not happy with it we could try to trade you out of it.