Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 09/02/2024 The manager of ********** apartments asked me to move out of ********** property. I have been at this apartment for about 7 years and it used to be better when ******** was manager. The new manager ******* asked me to move out of my apartment and out of ********** apartments because i asked about a flooding in my apartment which has affected me mentally and caused lack of sleep. I was unable to get to their emergency person, i was scared and confused. finally called the fire department who got here and turned off the water. ************ emergency person got here after it had been turned off. He did the best he could to fix it. Before this experience this manager told me to stay in an apartment infected with mice, cockroaches and people coming in your apartment without telling you. I still have pictures of the mice. It was a scary experience. I woke up to a man and woman in my apartment one time saying they came for an inspection. but they walked into my kitchen then walked out. without a proper inspection. They never introduced themselves or anything. You have people coming in and out as they like. Not safe. I tried to talk to the manager, she was very very rude, derogatory, and unpleasant and belittles people. I am scared for my life. If anything happens to me she did it. she was so confrontational, felt like she was about to harm me. I am in school and work full time and cannot move out now, plus i just renewed my lease in July. I have always paid my rent on time and not missed 1 single payment. The reviews on the website says it all. Thank you.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment upstairs for me has flooded due to a broken/rusted pipe. i have contacted the apartments about the issue and i was told that the insurance does not cover my personal items, and they will not reimburse me after being told to send a email about what I spent to eat and stay (with family) until they were done. Now im being told its nothing they can do to help, my apartment has been inhabitable since saturday september 2 and i was told someone would come and clean my apartment and no one has come or called.