Business Profile

Craft Supplies

Hobby Lobby Stores

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Hobby Lobby Stores's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hobby Lobby in ******* does not want to refund me for a difference in price for two items that were sold at a higher price. When I was buying these items, I pointed out to the store that the price was higher than advertised online. I was told that the store price is correct.I had to come back to the store on the same day to buy one more of the same item. The price on this third item was lower and equal to the advertised price on their website. The label with this lower price was taped over the higher price on this item - easy to see this because the price label and the original price were not fully aligned.The next day I called Hobby Lobby **************** and spoke with ****. She told me that the item price went down for this item but the store did not correct the pricing on the two items that I have purchased.**** said that she will contact the store and ask for a refund in price difference to be credited on my credit card that I paid with. I should get a reply in 48 hours.Two days later - no communication.I called **************** and was connected to *******. She was argumentative and hostile. She implied again and again that the overcharge is not proven to her ( I have all item labels with receipts!).I have asked to be transferred to ****.**** confirmed that she indeed contacted the store.I called the store and talked to *******, the manager. He told me that I have to come to the store.I asked him to process a credit to my credit card but he did not want to do it. I called **** back to let her know that the store does not want to give me a refund on my credit card as she offered. Hobby Lobby has a system to overcharge customers: 1. 50% sale is advertised in a store with tags over the stands with items on sale but it is not in their computer. Cashiers charge full price to unaware customers. 2. Hobby Lobby does not use SKU numbers as everyone else and SKU numbers are not on the receipts which lets an overcharge and makes some returns impossible.
Business Response
Date: 01/13/2023
The item in question had a price decrease. A refund adjustment was processed back to the customers card on 1/12/23. The customers additional comments have been forwarded to the appropriate personnel to be reviewed and addressed.
Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/28/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My *********** made a purchase on Friday, December 23, 2022 for Christmas items. We wanted to return 6 placemats that turned into napkins after washing & a holiday lantern that is supposed to move the glitter while on & it does not. When my husband went to return the item today, Wednesday, December 28th he spoke with ***** he believes was her ************** the store managers. *************** were extremley rude & dismissive with the returns & said "no tags, no returns". I had called the store & spoke to ******* as well, **************, explained what had happened that the placemats shrunk in the ********** response was that's a used item how do you expect me to resell that. When I explained you never have any issues if you take clothing back to the store if you wash & something happens. ******* proceeded to be more rude & dismissive. I will never shop in this Hobby Lobby in **********, **.
Business Response
Date: 12/29/2022
We have reached out to the customer to address this issue.
Customer Answer
Date: 12/29/2022

Complaint: ********

I am rejecting this response because:

Sincerely,

***************************

No one has called me regarding this matter.
Business Response
Date: 01/03/2023
We reached out to the customer to address this complaint on 12/29/22. The customer was able to return the items at the store for full refund on 12/29/22.
Initial Complaint
Date:12/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased a couple of Christmas ornaments from this store. Two of them turned out to be broken. I requested to have those two items returned, but the store manager ** refused. She claimed if the cashier wrapped the product in paper at the time of purchase, then they are not returning any damaged product. She also said I probably did not handle the bag well, which caused the damage. She took my receipt and went to the back of the store to check the video recording to find out if the cashier had wrapped the products. She returned after five minutes and told me the cashier had wrapped it. She did not show me the recording. I don't know how advantage the technology Hobby Lobby has, but I don't see any store that can find the recording from more than a week ago, locate the time and location, watch it, run to the back of the store and come back to the front in five minutes. I remembered my product was not wrapped. I spent more than five minutes at the cashier's desk when we purchased it. Because we have purchased a lot of products. Based on my understanding, Hobby Lobby released their responsibility for the product's poor quality. Once it is wrapped, it is all customer's fault. Or ********************************************* has a policy indicated if the product is wrapped, this company will not return the damaged products?
Business Response
Date: 12/06/2022
Video was reviewed of the customers transaction. The items the customer purchased were not damaged at the time of purchase and the cashier wrapped each item carefully. All returns are done at the managers discretion at the store. The customers complaint about the poor customer service has been addressed by the appropriate personnel. We will not be offering a refund for the items.

Customer Answer
Date: 12/09/2022

Complaint: ********

I am rejecting this response because: The dinosaur ornament had poor quality. It was broken was due to the glue was not properly applied to the product. Please have the seller to show their video to prove the Pikachu's foot was in good condition when it was purchased. I had purchased damaged product, but I did not pay attention at the time of purchase.

Sincerely,

***************
Business Response
Date: 12/12/2022
Video was reviewed of the customers transaction. The items the customer purchased were not damaged at the time of purchase and the cashier wrapped each item carefully. All returns are done at the managers discretion at the store. We will not be offering a refund for the items. I have no further information to provide.
Customer Answer
Date: 12/14/2022

Complaint: ********

I am rejecting this response because:Store did not provide any proof. I strongly believe the store manager was lying.

Sincerely,

***************
Initial Complaint
Date:12/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today is December 1st, 2022. I went to the checkout with my four small dollar items to purchase. I presented a coupon from the stores app for 40% off one regular priced item. The cashier, head cashier, front end manager, and store manager all refused to honor it. The coupon showed an expiration date of December 3rd, 2022. The coupon is still good for two more days. It was supposed to take 40% off the highest regularly priced item, which was my **** item because it wasn't on sale (which would only have been $3.20) ( the $5.99 item was on sale for 40% in the weekly ad, that was not my coupon) but they absolutely refused. I closed the app and reopened it while the manager watched and he said it was no good and they wouldn't honor it. His name was either ***** or ******. I said it's clearly still good because it's put out by the company and doesn't expire for 2 more days but he refused and became very rude. I took a screenshot as proof. All I'm looking for is my refund of $3.20.
Business Response
Date: 12/05/2022
Hobby Lobby no longer offers the 40% off coupon in store or online as of February 28, 2021. We do not accept coupons from third party apps.If the coupon is pulling up on the Hobby Lobby app, the customers version of the app is outdated and will need to be updated. We do not obligate the stores to accept invalid coupons.
Customer Answer
Date: 12/06/2022

Complaint: ********

I am rejecting this response because:
The screenshot I attached was directly from the company's app. I even closed the app and reopened it and went to the coupon several times in front of the store manager. I updated the app not more than 2-3 weeks ago and the coupon was still showing and had a valid expiration date on the date of purchase. I should have received my small discount of $3.20. What happened to businesses making sure the customer was satisfied? This is not the way to satisfy a customer or rectify a small situation. If the company is still putting out coupons and they have not expired, the company should be obligated to honor their own coupon that they put out. Seems like the way a *********** based company should be managed. I would rather side with the customer and have them be a return customer rather than have bad word of mouth spread. I have shopped with this company for many years but after the hassle I was given over such a small discount, neither me nor my family will be customers of your business going forward. This is a disgrace.
Sincerely,

***********************
Business Response
Date: 12/12/2022
Hobby Lobby no longer offers the 40% off coupon in store or online as of February 28, 2021. We do not obligate the stores to accept invalid coupons. I have no more information to provide.
Customer Answer
Date: 12/14/2022

Complaint: ********

I am rejecting this response because:
The coupon was posted to your mobile app and showed an expiration date of 12/3/22. I was there on 12/1/22. The coupon was clearly still good and was offered by your business. Screenshot was attached. All it would have saved me was just over $3. It appals me that a company I have shopped with for many years would refuse to honor a coupon that they put out and lose a long time customer over that small of an amount. Isn't there something that can be done or do I have to shop at your competitors and let everyone know how your customers are treated? This is absolutely ridiculous, and all over $3. Insane.
Sincerely,

***********************
Initial Complaint
Date:11/29/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, 11/23/22, I placed an order on **********.com, order #: ******** for 2 types of fabric, 4 yards of each, in the amount of $93.15, which included $12.95 shipping and also a $3.00 carrier surcharge. On Saturday, 11/26/22 at 12:21 pm, an email sent from Hobby lobby that they could fill only half the order and that the order already shipped (I was not given the option to cancel with half the order being cancelled). I promptly called hobby lobby, and their call center is closed on Saturdays and Sundays. I called the shipping vendor, LaserShip, and their office was also closed on Saturday 11/26/22. When I called hobby lobby today, Monday, 11/28/22 to cancel the order, the representative said she could not cancel the order and would not reimburse my shipping cost of half the order, which I do not want. I needed all the items; not half of them. This is an unfair practice. I should have been given the option to cancel the remainder of the order, if only half was available. And because I was not given that opportunity, I feel that I should be reimbursed the shipping fee for the items they are sending to me, which I no longer want because it's only half of what I need. The representative said I could return the items to the store, but this still leaves me with a shipping fee for items I did not wish to receive due to them not fulfilling half the order. This is unethical. $45.70 has already been billed to my credit card. The items that have shipped cost $31.16. $14.54 is the shipping cost, and I want to be reimbursed this amount! This is literally 50% of the order total. This is unfair, inappropriate, and unethical. Please help.
Business Response
Date: 11/29/2022
Dear Hobby Lobby Customer,

We sincerely apologize for any inconvenience you *** have experienced with your order # ********. Our records indicate that at the time your order was being processed, the ********************** Fleece Fabric was no longer available.The yardage was removed from the order and was not billed to you. Our records indicate that the shipping charges were also reduced to a lower rate that corresponded to the new order subtotal amount.

Our website lists our policies and procedures in detail for our customers to review before submitting a purchase. I have listed the information that pertains to your concern below.
This following information is advertised online within our:
Terms of Sale
Section 4: ************************ reserve the right to reject an Order, at any time, and for any reason, in our sole discretion, including if you have not met the conditions specified at the time of the Order, if your payment cannot be processed, if the ordered Items are not available, or for errors on the Site or made in connection with your Order.

We further reserve the right to restrict and/or prohibit Orders by or from third-party marketplaces, resellers, and drop shippers.

We *** place a limit on the quantities of Items that *** be purchased per Order,per account, per credit card, per person, per email, or per household. If we are unable to supply the Items that you ordered, we *** ship what Items you ordered that we can supply and will charge you the price, shipping, handling,and taxes applicable to the adjusted Order.

If you have any additional questions or comments, please dont hesitate to ask.Your time and business are important to us. We value you as a Hobby Lobby customer and appreciate your business.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 11/30/2022

Complaint: ********

I am rejecting this response because: The response did not address my complaint. I feel I should have been given the opportunity to cancel my order if half of it was no longer available. It should not have been assumed that I still wanted the incomplete order. As I cannot use this item without the entire order, I now have to drive and spend money on gas to return the item 30 miles from my home round trip. I feel that since I was not given the chance to cancel the order, as it could not be shipped to me in its entirety, that it is only fair that I am reimbursed for the shipping and courier fees. Additionally, a free shipping promotion began a few hours later on the hobby lobby website. I missed the free shipping promotion by a few hours, but this is evidence that hobby lobby can and does waive shipping at times Finally, placing my order, there was no clear description of the policy on any of the ordering screens that if part of the order is unavailable, then you must receive it. Also, the shipping email was sent on a Saturday, as evidenced by the attached email images. However, Hobby Lobby corporate is closed on Saturdays and Sundays; therefore, there was no way for me to promptly cancel the order. This is unethical business practice. I simply want a refund on the shipping and courier fees. That is only fair given the aforementioned circumstances.
Sincerely,

*********************
Business Response
Date: 12/05/2022
Dear Hobby Lobby customer,

We sincerely apologize for any inconvenience you may have experienced with your Order # ********. Our website lists our policies and procedures in detail for our customers to review before submitting a purchase. We listed the information that pertains to your concern in the previous correspondence. If the order was in a state that we would have had access to cancel, we would have provided the cancellation, but the order had shipped prior to your contacting us.

We understand you are not completely satisfied with your purchase, and as a one-time courtesy for this issue, we have requested a refund for the shipping costs that you have requested be applied back to your original form of payment.

We value you as a Hobby Lobby customer and appreciate your business.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a crikuit 9x9 heat press on 11/11/22 I asked a customer rep to locate it in the mean time I was paged to front of store not realizing I had lost my wallet and someone had found it,..in the mean time **** found me in ck out line and he had found the press..he cashed me out ..I then decided I didn't want it ..so I went to return it on 11/15/22 only for them to tell me I can't return cause it had been opened seal broke and plastic off I advised I never opened it I bringing back just like it was given to me ,,that I never opened didn't realized it had been cause I didn't do it.i asked them to pull cameras and zoom in they can see that it was given to me that way ..I advised to call corporate in the morning to see what they would say cause they can override store management's decision ,,so I called corporate today 11/16 and they said not so Managers decretion..so they called ******* she said no refund because she handed box to **** to give to me and it was sealed and she is lying the box was in the same shape it was when I got..now I'm the liar and no one wants to believe me over the store employees like they are the only one that are creditable I paid ***** and because of someone mistake or what ever transpired in warehouse or before he handed to me so I the customer has to lose who would of thought that I would have to defend my character because they think I'm m lying. I want them to revue those cameras closely I wasn't even aware that it had been open til they told me cause I knew I never opened it there only resolution is none so I have to take a loss ..I want a refund the 2 Managers I spoke with on 11/15 was trying to ve helpful just to refer me to corporate who listened to what I had to say but really didn't care I asked for supervisor over ******** first she said she can't transfer me then to say she is the manager I asked for manager over her,,then she says there isn't any write a letter,,to bad ur loss. I am being ripped off and they refuse resol
Business Response
Date: 11/17/2022
The return of this item was refused due to the machine being opened. The store manager confirmed that the machine was not opened before purchase.
Our return policy exclusions state that returns or exchanges of Silhouette, Sizzix, Cricut, Brother, Singer, and Spellbinders products are prohibited unless customer presents original receipt and products are in new, unopened condition. Warranty claims must be submitted directly to the manufacturer. We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.
Initial Complaint
Date:11/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Christmas Tree for approximately $300 at Hobby Lobby. Upon returning home we immediately opened the box to realize that the tree was missing the pieces. There were no instructions, plugs or stand. After realizing this my husband went straight back to Hobby Lobby to do an exchange. The store refused to complete an exchange and refused to give us the parts from another box. They told us that we have to contact the manufacturer for a warranty. I understand using the warranty if the product was broken or damaged but they didn't sell us the correct product with all of the pieces.
Business Response
Date: 11/14/2022
We have contacted the customer to have this issue reviewed and addressed.
Customer Answer
Date: 11/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/11/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in to return a few items in hobby lobby ****** ** store 700. I went in at 7:30 I asked the lady name ******* where do I go for a return items she told me any line. I went to register #4 and after 30 minutes I get if front lady today sorry I dont do returns. I explained to her I been standing in like for over 30 minutes that ******************* said go any line. The employee calls ******* over asked her if she can do the return she said ******* NO I DIDNT I HAVE NO IDEA WHO YOU SPOKE TO BUT IT WASNT ME!I responded i did speak to you but is there another way you can help me since I been in line now for over 30 mins She told me no go back in line this was embarrassing because she yelled at me in front of other customers. I went back in line for another 20 minutes.I never been this embarrassed this was so humility to be yelled from a simple solution. It did not have to get like that for someone to yell at a customer for no reason
Business Response
Date: 11/14/2022
We have reached out to the customer to have the issue addressed.
Initial Complaint
Date:11/02/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I made a purchase in a store but, as there were not enough items available, I placed my order ******** online. I immediately realized that, accidentally, I put my prior shipping address so, once again, I immediately went on the website and followed Hobby Lobby policy for changing the address. I also sent a follow up email (at 4:40 PM). I tried calling, however, I had a very bad connection (in ******* the coverage is very inconsistent) so I was not able to connect in the store. I called the first thing after I got home, however, it was right after working hours, at around 5:15ish, so no one was available. I also sent another email with the details, to only receive later on today an email stating that my order was shipped to the wrong address. I called customer support and was very baffled by my interaction with Hobby Lobby representatives. Honestly, I don't even remember when it was the last time I talked to such indifferent and unhelpful people. Basically speaking the advises I received were next:- You made this mistake - We can do nothing about it - You can go by yourself and pick up your package from the old address - If it's too inconvenient to travel from ******* to ** to get the package by yourself, you can ask someone else in ** to pick it up for you - You can file a formal complain and it will go to the management. Your complain will be read. In some cases, we do make changes to our policies in response to a complain but it's not your case.Please advise.
Business Response
Date: 11/03/2022
Dear Hobby Lobby Customer,

We have reviewed the details on order # ********. Our records indicate that your order was shipped to the address submitted on the order.

This issue is not considered an error on our part. On the order review page, your complete order details, including the addresses you input, are listed for you to review before clicking the Place Order button. The information provided to you when you reached out to our *************************** is in accordance with our terms of service. "The risk of loss for and title to products purchased through the Site passes to you upon delivery to the carrier."

When a customer requests an update to an address using the contact us form provided online, a statement highlighted with an indicator of an important notice states: "Some orders, depending on their status, cannot be updated."This form is not a guarantee that we can update your shipping address. "We will confirm via email whether or not we are able to update your address."

This order was not available for the update and shipped on November 2, 2022, at 6:00 a.m.**.

We apologize for the inconvenience regarding the delivery address being incorrect on your purchase. For packages that are rejected at the shipping address and deemed returned to sender, any merchandise received may be processed for a refund back to the original form of payment.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Customer Answer
Date: 11/04/2022

Complaint: ********

I am rejecting this response because:
thank you for pointing out one more time that it was me who mistakenly put a wrong address. Yes, I stated the same in my original complain. I also stated that immediately tried correcting this mistake by using your policies. However, due to very contraindicated policies that are focused on protecting you and not helping your customers, there simply was no way, on my part, to fix this problem. Your policies are written in a way that a regular costumer feels like trying to break a brick wall with bare hands. In addition to your not customer centered but company centered policies you have very poor and unsatisfactory customer support. As I previously stated, the customer representative was simply disrespectful with her suggestions during my phone call. I am not satisfied by your response and want to believe that instead of mechanically writing your cliche responses you would remember that there is a real customer behind every email.

Sincerely,

***********************
Business Response
Date: 11/08/2022
Dear Hobby Lobby Customer,

We greatly apologize for the inconvenience regarding the wrong delivery address submitted. Our records indicate that the order was delivered to ***********, **, on 11/5/2022 at 10:03 AM. Since it is an incorrect address, we suspect it will be rejected at that shipping address and/or deemed returned to sender. A refund for the merchandise may be applied back to the original form of payment upon receipt of the returned merchandise at our ************* facility.

Sincerely,
Hobby Lobby Ecommerce Customer Service
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed my order ******** on October 11th. I received shipping confirmation on October 14th (Tracking# 1LSCXO100114841). The order shows delivered on October 19th, but I did not receive it. I emailed Hobby Lobby on October 21st to explain the situation. Hobby Lobby responded that LaserShip provided a photo of the delivery and there was nothing they could do for me. I responded on October 24th that LaserShip did not deliver to my front door. Instead, the package was left in front of a staircase blocking a walkway at my apartment complex. I provided Hobby Lobby with my own photo of the area where the delivery was made and they responded that the delivery was correct and nothing could be done. This is a ridiculous response coming from Hobby Lobby when I provided a photo of the absurd delivery location (which was not my front door). My other shipment delivered by ***** (Tracking# ************) was received without issues and you can clearly see in their delivery photo that it was left at my door. LaserShip simply tossed my package at the top of the stairs and left. This is not okay, and my package is now missing. I have had multiple issues with LaserShip since Hurricane *** hit my area of *******. I would just like a refund processed for the missing shipment from October 19th.
Business Response
Date: 10/26/2022
Hi *****,

Im sorry to hear you are unhappy with the delivery location of your order and that it was not received.

After looking at your photos, while the LaserShip package was not right at your front door, sitting on your door mat, it was close enough to see your door mat, and reasonably conclude that it was delivered to you. Since the proof of delivery confirms it was delivered to your address, we are unable to refund your order. I will forward your complaints regarding the delivery location to our Logistics team. You might look into filing a claim with LaserShip as well.

Sincerely,
Hobby Lobby eCommerce ****************
Customer Answer
Date: 10/26/2022

Complaint: ********

I am rejecting this response because:

Sincerely,

***********************

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Hobby Lobby Stores is NOT a BBB Accredited Business.