Complaints

This profile includes complaints for Oklahoma Gas & Electric Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oklahoma Gas & Electric Co.

  321 N Harvey Ave Oklahoma City, OK 73102-3405

  
• 

  Oklahoma Gas & Electric Co.

  1401 N 54th St Enid, OK 73701

  
• 

  Oklahoma Gas & Electric Co.

  501 N Mustang Plant Rd Oklahoma City, OK 73127

  
• 

  Oklahoma Gas & Electric Co.

  Po Box 321 Harrah, OK 73045

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel Im being over charged for my electricity. I live by myself and Im gone from the house half of the day and Im now being charged $334.13 a month plus the cost of my security light. My daughter has a family of 5 and shes paying the same amount and there is usually someone there most of the day. I have talked to OG&E and they say they can have someone come out and check my meter but it will cost $130 which is now more money. 95% of my lights are LED. This company is always raising their rates for one reason or another. When is enough enough? I have done everything I can think of except calling the attorney general. This has got to stop.

  

  Business Response

  Date: 04/07/2025

  The customer is enrolled in the Residential Guaranteed Flat Rate program. I have attached the tariff and the renewal letter, which provides details about the program. Renewal is optional, so if the customer feels the new rate is too high, they are not required to renew.
  It appears that over the past year, the customer was paying less than their actual usage, so the new offer has been adjusted to reflect their recent consumption. 
  Both attachments provide a detailed explanation of the customer's program. The customer also has a open ********************** Commision Complaint (OCC). We have sent detail billing to the OCC. 

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our power is constantly being knocked out by mild weather due to crumbling powerline infrastructure. My power has gone out twice in the last 48 hours. All of the powerline poles in our neighborhood have metal braces around them because the poles are literally rotting. In the last year, we had to purchase battery backups for our computers because the power surges so often that it ruined one of my computers. This is a constant issue that is not being addressed. The only thing OG&E is doing to prevent outages is cutting down all the trees in the area instead of burying the lines or making them more robust. Our entire neighborhood is constantly losing power and it takes 12+ hours for service to be restored.

  

  Business Response

  Date: 04/07/2025

  The power outage on April 2nd was likely due to the strong wind and hail experienced in the early morning. Once the necessary work was completed to safely restore power, the services were reenergized. On April 3rd, the services were restored within two and a half hours of the initial outage report. We apologize for any inconvenience caused during the windstorms, and if ******* ******** would like to further discuss this concern or any damages, the account holder will need to authorize him since he is not listed as an authorized user. Please contact **************** at ************ for additional assistance. Thank you. 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband I have lived at our address for 41 years. He died July 2024. I closed our post office box of those years nov 15, 2024. Lady at post didnt submit forwarding. But closed box. No mail . Went back Dec 26 redid forwarding address he didnt do it. I finically got box in *****. Received *** **** finally. Sent check crossed in mail oge turned my electri off and now after 41 years want almost 400 deposit. I have two other active account with credits and *** feel deposit is due. Only missed maybe 2/3 late pymt and this mail s**** up is not my fault I paid extra 250 on account as credit but they applied it to deposit. This is totally unacceptable ! With the death of my husband and no mail I havent thou got about bills happily paid late charges. But a deposit after 41 years and perfect credit over 820. Seriously?

  

  Business Response

  Date: 03/24/2025

  We sincerely understand that losing a spouse is an incredibly difficult experience, and we extend our deepest sympathies during this time. In reviewing the account, we see that there were three late payments in the past ******************************************* an effort to support the customer, we waived the $21.00 reconnection fee and removed any late fees. Additionally, we offered an extended due date on the increased deposit to provide more time for payment.
  
  Due to the payment history, the deposit was adjusted to twice the average bill, totaling $340. This has been split into two payments of $170one due in April and the second in May. We show that the first payment has already been made. If the customer needs additional time for the second payment, they are encouraged to contact customer service, and we would be happy to apply the extension that has already been offered. Please let us know how we can further assist during this difficult time.

  Customer Answer

  Date: 03/27/2025

   
  ********** ********
  I am rejecting this response because:
  I lost my husband but that is not why I missed payments after 40 some years. As you can see I fought with the post office as I got no mail for over tjree

  montjs  I still havent received those stmts nor my husbands death certificate   My mail was gone and I would never have not paid I am a very wealthy widow and have credit over 800  you are wrong and I do not feel I owe a deposit you are heartless  I have more emails if you want them from ***************************** showing they locked my box and proofed my mail  tjst is why I moved box to *****  

  Sincerely,
  *****  ***** ******

  

  Business Response

  Date: 03/27/2025

  Upon reviewing the account, we found three late payments in the past 12 months, along with one disconnection. To support the customer, we waived the $21.00 reconnection fee and removed all late fees. Additionally, we offered an extended due date for the increased deposit to allow more time for payment.
  
  Based on the payment history, the deposit was adjusted to twice the average bill, totaling $340. This amount was divided into two payments of $170one due in April and the other in May. We confirm that the first payment has already been made. If the customer requires additional time for the second payment, they are encouraged to contact customer service, and we would be happy to apply the extension already offered. The deposit will be refunded after 12 months of consistent, on-time payments, appearing as a credit on the 13th invoice.
  
  While we understand the customer's concerns regarding mail delivery issues, there are multiple ways to access account information. Customers can call our customer service line to check their balance and due date or visit our website, *******, to view bills and make payments online. Please let us know how we can further assist during this challenging time.

  Customer Answer

  Date: 03/28/2025

   
  ********** ********
  
  I am rejecting this response because:
    I do not know many people grieving the loss of a husband of 41 years worries did I get a bill from the electric company? All the other Utilitie s understood but greedy one wants more money. You are gutless and I hope everyone reads this and rejects your help the lazy buts pay their bills when working for 50 years and never being in this situation causes them to demand more money !  Karma is a Brat and will hit you in the back side. I will die before I pay for something I dont owe 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently moved into a rental residence on March 6, 2025. Prior to that on February 19, 2025 I found out that I had an old bill so I paid the old bill which was about $690 added with the deposit for new service. I set up for new electric service through OG&E. It was set to be turned on on February 28, 2025 one worker came out and looked at it and said that something was wrong with the transformer and that it would be fixed quickly. And thats the last person that Ive seen checking into it. I have talked to 12 different phone operators at OG&E. I have been through four different work orders. I am now moved into this residence on march 6, 2025 and still have no electricity at this point. My father has a cardiac condition and sleeps with a sleep apnea machine. He could not sleep with it last night because again, no electricity. I just need some help. I dont know who I can complain to or what I can do to get them out here and Im scaredthat Im gonna be without power all weekend if they dont get it fixed today.

  

  Business Response

  Date: 03/10/2025

  This customers concern was already addressed by the ***. Thank you. 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has added additional fees that are outside of the electric use and wont even provide break down on bill due to it not being a part of the actual bill. i would like a bill adjustment that are not in fact use of electric.

  

  Business Response

  Date: 03/10/2025

  The breakdown on the second page of the bill provides the information about the charges on the current invoice. The bill amount is $733.53 which includes the charge for electric service, Winter Event Securitization, Franchise Fee and Sales tax as well as a $13.00 credit for ********** Assistance ($682.97 + $14.99 + $20.10 + $28.47 - $13.00 = $733.53).
  
  There has been an increase in the meter usage which is consistent with the previous year at this location as the number of KWH used increases during the coldest months and similarly the warmest. The meter is working properly and reporting daily,and the customer is encouraged to view their usage on their ******* account by clicking on the Energy Insights link. The graph shows the trend that the usage increases when the outdoor temperature lowers and then decreases when the outdoor temperatures rise. This may be due to the heating appliance in use but some other common factors that can contribute to higher electric usage are possible leaks around the doors and windows or a space heater which may be small but uses a large amount of KWH to run. If the customer would like to see if they are eligible to enroll in our Residential Energy Efficiency program or if they have any further questions, please contact **************** at ************. Thank you 

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a credit on my account and have numerous phone calls and emails to OG&E. I keep getting the run around and I still have not received my credit on the account. I closed this account back in December of 2024. I've asked to speak to a Supervisor and I get told that they have to ask for someone to call me but I never get a call. I'm very frustrated

  

  Business Response

  Date: 03/06/2025

  The original refund check was sent on 12/17 to the address on file that had received services. Once the 30-day timeframe had elapsed to allow for mail processing, the customer advised that the check was still not received, and a new one was issued; this was returned by the *********** on 2/6. The mailing address for the customer was updated on 2/18 with an allotted 7-10 business days to resend the check to the correct address and then allow for mail processing time. The check was mailed on March 4 to the new address in **********,** and should arrive as soon as the ************** processes the mail. We apologize for any inconvenience the customer has experienced and if they have any further questions, please contact **************** at ************. Thank you. 

  Customer Answer

  Date: 03/07/2025

   
  ********** ********
  
  I am rejecting this response because:  I called multiple times and each time they asked for my mailing address.  I was told each time that it was mailed to the ******** address.  The 2nd to last time I called I was told that they had made a mistake on my address, and he corrected it and a new check would be mailed.  When I was finally able to talk to a supervisor after being denied each time, he told time he would have a check mailed that they know they have a system problem with mailing addresses.   Every time I call, they assure me that a new check has been mailed.  Until I have a check in hand, I do not believe them.  This will be the 4th time I've been told a check was in the mail.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/12/2025

  We apologize that the check returned from the *********** due to a mailing address discrepancy and required an additional call from the customer. Our records indicate that the check was cashed on March 10th. If the customer has any further questions or concerns, please contact **************** at ************. Thank you. 

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my legacy crepe ****** **** was destroyed by *** pruning crew on the authority of the owner who owns the land on the other side of the property fence. He said it was his but it is actually mine. The fence is in the wrong place and the abusive neighbor is free to abuse me any way he wants to since he slid on a court case against him which he technically lost (I won but never got paid the settlement and never got future protection). So this week he authorized the destruction of this 18 year old legacy property-separation ****...on the ruse that it was endangering the overhead wires, absolutely untrue in fact. To replace the **** will cost me about $500 and I think I have the right to a refund check for $500 or the chance to deduct this amount from my coming electric bill. I would prefer a cash refund as I am desperate to make ends meet these days. If that wont work I want the right to deduct the same amount from my upcoming electric bill. If I go to small claims court I will say something very similar. I will not expect any retaliatory abusive action from OGE as this legal process moves ahead! The crew was about to prune out way more today at (3/3) 12:30 PM and I stopped them and learned they destroyed my crepe ****** last week on the order of ****** *****, the former abusive neighbor who skated on a court settlement after former similar property abuse from around 2006

  

  Business Response

  Date: 03/05/2025

  The vegetation in question was growing directly beneath OG&E lines. To ensure reliable electric service for the customer and their neighbors, the tree had to be removed. As the removal was necessary for maintaining reliability, we do not provide compensation. If the customer has any further questions, please contact **************** at ************. Thank you. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  my tree was cut off at the ground level upon the authority of the owner of the land on the other side of my wrongly-placed fence. He actually stole the land where the tree was planted, and legally it should be on my side of the fence.

  
  

  The tree should have been protected for this reason, plus the destruction violated OGE pruning guidelines.  Also to protect the overhead wires the trees are to be trimmed aesthetically at the top--accordingly, not destroyed at ground level

  
  

  At the same time the same crew broke through my property fence without permission and vandalized other trees deep into my property, including a pear and an apple, both dozens of feet from any electrical wires or the fence either, and when I caught them on 2/02  they were getting ready to destroy additional major landscaping for no reason.

  
  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 03/07/2025

   
  Complaint: ********
  
  I am rejecting this response because:

   

  my tree was cut off at the ground level upon the authority of the owner of the land on the other side of my wrongly-placed fence. He actually stole the land where the tree was planted, and legally it should be on my side of the fence.

  
  

  The tree should have been protected for this reason, plus the destruction violated **E pruning guidelines.  Also to protect the overhead wires the trees are to be trimmed aesthetically at the top--accordingly, not destroyed at ground level

  
  

  At the same time the same crew broke through my property fence without permission and vandalized other trees deep into my property, including a pear and an apple, both dozens of feet from any electrical wires or the fence either, and when I caught them on 2/02  they were getting ready to destroy additional major landscaping for no reason.

  also please be very careful with publishing the story of neighbor ****** ***** being behind this, the pruning crew told me he authorized the tree cutting and I sure do believe it. But If ***** was confronted he could hit me with slander suit and more personal violence or property violence as well.

  
  

  He is a monster. He cause the crepe to be destroyed totally unnecessarily

  
  

   It was a miracle I caught the ** and E before also gouging out the precious woodsy corner of my property where a ******************* sits. Nothing in that woordy corner is remotely near those high wires. Nothing near the bushy part of my crepe was aywhere there high wires.

  
  

  This has happened before to my property. The callousness of these people is shocking.

  
  

  I know these are 2 separate issues, Askin and ** and E. But my claim today is that ** and E never informed me of their intentions either time, never tried to reach me in person or in writing or by phone ( my number is public knowledge) and  they trespassed both times and were totally arrogant in their first response to BBB about why they supposedly acted suchly...so cowardly and un feeling and so disregarding of peoples property and human rights. 

  
  

  The electric company acts like it has more power than we the homeowners when they exist only because of us.

  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/10/2025

  We sincerely apologize if our earlier response came across as insensitivethat was certainly not our intention. Our goal was simply to provide clarity regarding our vegetation trimming guidelines.
  
  Currently,Ms. ****** is not listed as an authorized contact on this account. If she would like to speak with one of our Foresters, the account holder will need to reach out to us to authorize her. Once that's complete, our ********************* will be happy to get in touch with her to discuss any areas of the yard that fall outside our easement or the section the neighbor has granted approval for trimming.  It seems that the location of the fence may involve a domestic disagreement between neighbors.

  Customer Answer

  Date: 03/12/2025

  My beautiful mature legacy crepe myrtle  tree was cut off at the ground level upon the authority of the owner of the land on the other side of my wrongly-placed fence. He actually stole the land where the tree was planted, and legally it should be on my side of the fence.

  
  

  The tree should have been protected for this reason, plus the destruction violated *** pruning guidelines.  Also to protect the overhead wires the trees are to be trimmed aesthetically at the top--accordingly, not blatantly destroyed at ground level

  
  

  At the same time the same crew broke through my locked property fence without permission and vandalized another tree deep into my property, a legacy pear tree, placed dozens of feet from any electrical wires and the property fence, and when I caught them on 2/02  they were getting ready to destroy additional major landscaping inside my property for no reason.

  
  

  I have photos of all cuttings for evidence: They will show

  
  

  1 crepe ****** ***** at ground level

  2 other remnants of crepe indicating its former stage of maturity/size

  3 remnants of vandalized pear tree branches

  
  

  All are available upon request.

  
  

  Also to reiterate, the pruning crew acted on orders of my neighbor ****** ***** who stole the land adjacent to my property fence and authorized abuse of my trees on my property on more than one occasion, this not being the first. All relevant documents are available and filed in the Canadian County OK Courthouse. My lawyer closed the case against my knowledge or authority after I received a settlement but never got paid. But all the papers are permanently there.

  
  

  I was to be awarded ***** by the Court and my lawyer stopped the process before I got paid and instead made the defendant appear to be like the plaintiff. That withdrawal of paid attorney support was also illegal. It additionally prevented any future protection of my property from ** *****.or anyone else serving in his stead, including the *** crew.

  
  

  Nothing on my property line EVER violated tree size/ overhead wire regulations. NEVER did this happen. My actual dispute with ****** ***** began soon before my short vacation during which the whole fence was torn down and about 5 of my trees and shrubs with it, and at which point my housemate and I (*** ******) decided to find a lawyer to fight back against *****.
  

  
  

  All relevant written material would be available to the lawyers on the BBB board.

  
  

  
  

  Respectfully submitted,

  
  

  ****** ******

  
  

  

  Business Response

  Date: 03/12/2025

  We had received approval from the neighbor, and the property line dispute is a legal matter between the customer and her neighbor. OG&E does not have any further comments on this issue. If Ms. ****** wishes to address any damages beyond the property line, the account holder will need to authorize her.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on January 29 to have electricity (meter) installed on my new barn. Waited for 1 1/2 hours on hold WAITING for a human to help-finally hung up I called on January 30 Same thing occurred. Started at 12:16 and finally hung up at approximately 1:48.Thanks

  

  Business Response

  Date: 02/04/2025

  We apologize that the customer experienced a longer hold time with our ***************************.The order to install the meter was issued on 1/31 with a tentative date to be completed by 2/5, weather permitting. The meter was set on 2/3/25 after the corrections were made to the customer-owned equipment. If the customer has any further questions or concerns, please call our *************************** at ************.Thank you.

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OGE came out and cut our power off without warning but they didn't tell us as to why the power was being turned off as we always pay our bill on time and they have record of it and when the oge worker came he cut the power off and just took off before I could go out and ask him why he ran to his truck and took off *** that's when I saw he damaged my meter and the wires from the pole to the meter now I have called oge numerous times but all they keep saying is its my fault and that I need to cover those repairs now online it says they fix that power line from my meter to the power pole and they won't come to repair it since it was them they won't accept fault.

  

  Business Response

  Date: 09/23/2024

  Thank you for reaching out. However, we are unable to process this complaint as the name you provided does not match the account holder's name, and they are not currently authorized to discuss information on the account holder's behalf. For security and privacy reasons, only the account holder is permitted to submit complaints.
  
  If the account holder would like you to handle this matter, they can contact our customer service to authorize ****. Once that authorization is in place, well be happy to discuss the account and assist with the complaint.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to make a payment using automated system it declined payment and hung up, tried again same thing, waited till next day and tried again it went right through gave a confirmation number. OG&E then proceeded to take all 3 payments. We are unable to afford this, so we called and were told by OG&E representative to call our bank and stop payment. We did as instructed and had to pay a service fee to the bank, now OG&E is trying to bill us for returned checks even though we followed their instructions and due to a failure on their part. We are unable to reach anyone who can help, we have spent countless hrs. on phone trying to get this straightened out.

  

  Business Response

  Date: 09/23/2024

  Our records show that the customer made several consecutive payment attempts through the *** IVR on 8/29/2024, which caused an issue. As a result, we have waived the increased deposit and return fees. The customer reached out to *** customer service on 09/20, and the issue has been resolved. If the customer has any additional questions, please direct them to contact customer service

  Customer Answer

  Date: 09/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although at this time we are still receiving statements requiring deposit increase and payment options of cash or bank check, if this ends we are satisfied.
  
  Sincerely,
  
  *** *****