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          Find a Location

          Mathis Brothers Furniture has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMathis Brothers Furniture

            Furniture Stores
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:
            BBB files indicate that this business has a pattern of complaints concerning service, guarantee/warranty, refund/exchange, delivery, repair, and customer service issues. Such as delivery issues with items coming damaged or broken, in the wrong color or size, missing parts, and coming late. Refund/Exchange issues concerning not accepting to exchange items, taking a long time to be able to make exchanges, and taking a long time to receive refunds. Repair issues concerning repairs taking a long time to get completed, repairs being done incorrectly, and parts for repairs being on back order. Customer Service issues concerning rude or unprofessional, and transferring from department to department with no resolution. On April 14th, 2023, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. The BBB is awaiting a response from the business.

            Contact Information

            3434 W Reno Ave

            Oklahoma City, OK 73107-6196

            Visit Website
            (405) 943-3434

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            Customer Reviews

            1.08/5

            Average of 96 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            235 complaints closed in last 3 years

            78 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/9/1973

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company is a furnishings retailer that provides an in-house design team and provides a delivery service to deliver furniture to client's homes.

            Products & Services

            Living Room Furniture, sofas, motion living furniture, loveseats, rockers, recliners, wall savers, chairs, fabric chairs, leather chairs, ottomans, occasional tables, dining room furniture, dining room sets, dining tables, tables, dining chairs, chin

            Business Details

            This is a multi-location business.

            Find a Location

            Mathis Brothers Furniture has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3434 W Reno Ave, Oklahoma City, OK 73107-6196
              BBB File Opened:
              7/13/1960
              Years in Business:
              64
              Business Started:
              1/1/1960
              Business Started Locally:
              1/1/1960
              Business Incorporated:
              12/23/2003
              Accredited Since:
              10/9/1973
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1371
              Alternate Business Name
              • Mathis Bros. Oklahoma City LLC
              Business Management
              • Mr. Rick Stephenson, Director of Customer Relations
              • Mr. Bill Mathis, Owner/Partner
              • Mr. BBB File, Company Contact
              Contact Information

              Principal

              • Mr. Rick Stephenson, Director of Customer Relations

              Customer Contact

              • Mr. Rick Stephenson, Director of Customer Relations
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              235 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/11/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I made a purchase with Mathis's Brother and was advise I will receive a call when my items would be delivered. I never received a call and the delivery arrived at my home unannounced. I had to leave work and miss out on my salary. I have contacted *****, **************************** and everyone has been rude condescending and unprofessional. On June 4, 2024, I requested for ********************* to call me and he has refused. I have requested in writing and verbally 5xs to have my order canceled. I am getting the run around.
              Read More
              Read 234 More Complaints

              Customer Reviews

              96 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Wayne E

              06/12/2024

              Not happy I bought to recliners on 06/09/24 at the ************ store.The salesman ******* was excellent and did an awesome job. ***** on the other hand was not.She asked me if I wanted the 5 year warranty, I told her no and explained to her that I only was going to keep the chairs for a couple of years and the get a whole new living room set. She then asked me 3 more times about the warranty. I have never been a fan of pushy sales people.After buying the chairs delivery was set for 06/11/34. I never received a call to confirm the delivery. I then called the distribution center. I had a very nice lady who said the delivery had not been set up by the shippers. Now it will be 06/14/24 to get my chairs. Im not happy considering I paid for premium shipping.
              Read 95 More Customer Reviews

              Local BBB

              Better Business Bureau Serving Central Oklahoma

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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