Business ProfileforOklahoma Heart Hospital, LLC

I received services from Oklahoma Heart Hospital in 2021. Since then, I have had nothing but issues. My insurance had denied the claim for a medically necessary procedure. There were apparently TWO separate bills for this procedure (one from Oklahoma Heart Hospital and another from Oklahoma Heart Physicians), and I have only ever received the bill from Oklahoma Heart Hospital. At one point, I started receiving calls from a debt collector stating that I owed money to OHH, for a bill/statement I had never received, which nearly ruined my credit. After again going back and forth with OHH, this was removed from my credit report. This was March/April 2022. It is now October 2022 and I am continuing to be harassed with constant automated calls from OHH but each time I call them back and ask to speak with a supervisor, I cannot get ahold of anyone. *** was supposed to submit an appeal to insurance on my behalf for this denied claim. I requested this appeal multiple times and spoke with multiple representatives. Each time I called, I was told something different every time, leading me to start documenting each phone call. Finally, after months and months of going back and forth with OHH, an appeal was submitted on my behalf. However, the appeal was again denied by insurance. This was a procedure that was specifically requested by my neurologist and I am almost certain that OHH did not send the correct medical documentation supporting this, hence why the appeal was denied. Fast forward, I finally signed up for a payment plan with an OHH customer representative to pay off the balance. I get a call a few days later saying that I still owe them money and they have no record of a payment plan. I am beyond tired of the miscommunication and mismanagement of my records and billing with this facility. My next step will be legal action against Oklahoma Heart Hospital if this is not resolved SOON AND QUICKLY.