ComplaintsforOklahoma Heart Hospital, LLC
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Complaint Details
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Initial Complaint
10/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received services from Oklahoma Heart Hospital in 2021. Since then, I have had nothing but issues. My insurance had denied the claim for a medically necessary procedure. There were apparently TWO separate bills for this procedure (one from Oklahoma Heart Hospital and another from Oklahoma Heart Physicians), and I have only ever received the bill from Oklahoma Heart Hospital. At one point, I started receiving calls from a debt collector stating that I owed money to OHH, for a bill/statement I had never received, which nearly ruined my credit. After again going back and forth with OHH, this was removed from my credit report. This was March/April 2022. It is now October 2022 and I am continuing to be harassed with constant automated calls from OHH but each time I call them back and ask to speak with a supervisor, I cannot get ahold of anyone. *** was supposed to submit an appeal to insurance on my behalf for this denied claim. I requested this appeal multiple times and spoke with multiple representatives. Each time I called, I was told something different every time, leading me to start documenting each phone call. Finally, after months and months of going back and forth with OHH, an appeal was submitted on my behalf. However, the appeal was again denied by insurance. This was a procedure that was specifically requested by my neurologist and I am almost certain that OHH did not send the correct medical documentation supporting this, hence why the appeal was denied. Fast forward, I finally signed up for a payment plan with an OHH customer representative to pay off the balance. I get a call a few days later saying that I still owe them money and they have no record of a payment plan. I am beyond tired of the miscommunication and mismanagement of my records and billing with this facility. My next step will be legal action against Oklahoma Heart Hospital if this is not resolved SOON AND QUICKLY.Business response
10/12/2022
The account has been reviewed. We are adjusting total charges and will be refunding the consumer any payments she may have made.Customer response
10/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/29/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Had a stress test done that turned out to e faulty and resulted in my doc requesting g that I go to ER in OKC for heart test. I’m disputing charges on my bill and not getting a response. I am forced to pay the bill now So it doesn’t end up in collections. I’ve made multiple attempts to resolve this. Customer service is a hit or miss, the last one was terrible (Kimberly) I’m dealing with Toni patient relations and now he’s not returning my calls. This has been going on for months. Now I’m forced to spend all this time to get it resolved using the proper channels before taking legal action. Thank you,Business response
09/28/2022
see attached
this complaint is for oklahoma heart hospital and not Mercy Ardmore
Business response
09/28/2022
Acknowledging receipt of compliant. Reviewing.Customer response
09/29/2022
DOB 09/01/1967.
thank you,Business response
10/12/2022
Per review of record by Medical Review care was appropriate. I will reach out to the patient-consumer.Initial Complaint
05/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've had swelling with neck and shoulder pain for over a week with worsening pain down left arm and numbness. The doctor walked in asked if o injured myself then said he wouldn't do an x ray because it probably wouldn't show anything. He literally looked at my neck, no exam and said he was calling in an order for muscle relaxers and cortisone. My neck could be fractured. My neck has been immobile for almost a full week and he just dismissed me. If anything else happens I'm holding this Dr. ************Business response
05/23/2022
************** filed a grievance with Oklahoma Heart Hospital **************************** Response to grievance sent 5/20/22.
Our response will be that the medical care rendered was appropriate. The MD ruled out conditions that were life threatening and/or in need of emergent intervention and outpatient follow up was appropriate.
Please accept our sincerest apology for your experience with the Oklahoma Heart Hospital South Emergency room.
Sincerely,
*************************, *************** Manager
Oklahoma Heart Hospital System ***************
Initial Complaint
03/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please see attached documents.
I was billed for 90.00
Business response
03/11/2022
Hello, in I am trying to locate the attachment which details the complaint against OHH/OHHP. Any assistance would be appreciated.
Thank you, ******* ******
Business response
03/16/2022
******** ***** ********* ******* ********* ******** **** ** **** ******* ******** ***** ** ***** ***** *** ****
Better Business Bureau
Complaint Response ID #********
Re: ****** * **********
Mr. ***********
Thank you for reaching out to Oklahoma Heart Hospital. Our mission is to provide excellence in quality and service.
We reviewed your complaint regarding the $100.00 paid for the 9/28/2021 service date.
On 9/28/2021, you incurred a physician charge for $300.00 and a facility charge for $1,779.90 related to the ECHO procedure. AARP paid the facility $348.93 on visit ********** and applied a contractual adjustment leaving $100.00 as patient coinsurance. AARP paid the physician $68.29 on visit ********** and applied a contractual adjustment with no patient responsibility. The $100.00 you paid was due and will not be refunded.
We strive to make the billing experience as excellent as the care you received. Please accept our sincere apologies for not meeting your expectations.
Thank you for providing feedback.
Respectfully,
******* *****
Patient Accounts Manager
OHH System Business Office
Ph: (405) 972-7150
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.