ComplaintsforWithU Loans
Loans
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning service issues including unauthorized and not acquired loans being deposited into consumers accounts and also having relatively high interest rates. On July 14th, 2022, BBB submitted a written response to the company encouraging them to address their pattern of complaints. As of July 21st, 2022, the business responded stating that they have planned improvements to their automated phone system, expanding staffing for customer service, and is exploring adjustments to their hours of operation. They did not comment on the exact problems causing the pattern of complaints.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Hello, I took out a $900 loan with this company when my mom became sverrly ill and my work hours were drastically cut. I have paid them $1500 so far, and still owe over $700 as of today on this loan. I just would like a fair compromise. The ****** has been learned the hard way for me, but I've already paid more then what I owed and this just isn't fair. Loan 3-1011269, taken out 11/15/23Business response
04/29/2024
W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ********************* regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to **************** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If **************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Initial Complaint
04/23/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Loan shark & stealing money from me each week. Every Friday $80 gets pulled from my account & there is no way to turn it off. It doesnt even show on my credit report. I need this off immediately!Business response
04/26/2024
W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ************************* regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to **************** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If **************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Customer response
04/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Mom had loan with company but died un her sleep on April 6th. I called and informed withuloans of her passing and emailed death certificate as requested. Representative stated loan would be cancelled and no further withdrawls from account would be taken. Well today payment again processed. I called and was given run around. Taking money from a dead womens account... unbelievable.Business response
04/23/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *************************** regarding the servicing of the referenced account.
********************** completed a thorough review of the loan system and is unable to find an account matching **************** information. If there is any additional information **************** can provide to help us resolve the issue, she is invited to contact WithU Loans directly via email at ***********************************.
WithU Loans trusts that the information provided is sufficient to close the complaint.Initial Complaint
04/19/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I took out a large interest rate loan on 4/11/24. I borrowed $2,000 at 485%. Between the 11th and 18th I paid down my principal to $750. On 4/19/24 a $389.99 contractual payment was deducted. That payment went 100% to WithU. They applied $0 to the **** When I inquired I was told that my contractual payments do not go to principal. That is not a loan, that is a hidden fee. I did not agree to give them $389.99 every two weeks to take as a fee. I agreed to pay that as an amortized loan with a high rate to pay it down.Business response
04/23/2024
W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ********************* regarding the allocation of payments on the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ********************* and are working with them directly to resolve their concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ********************* has any additional questions or concerns, they are invited to contact WithU Loans directly at ************.Initial Complaint
04/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took out a loan with the company & fully understood the contract, interest, payments, everything. I got the loan because I needed the money right away, but knew Id have it paid back shortly after taking it out because I was expecting money, I just needed it sooner. My issue is, Id like to know they didn't rip me off money when I paid off the loan. I've reached out numerous times asking why they took away my option to view the payments when they closed the loan & keep getting replies that aren't even anywhere near the response they should be giving. One of the last payments I made a $700 payment. When I went back in to see how much was remaining on the loan a few days later, before my next payment to know how much my payment would be, it said my loan was closed April 11th. But then April 12th $173. Came out of my account. So, I asked for an invoice, or some form of document stating my payment ***************** refusing to give me one. Last I knew the $700 was not too far off from the remaining balance that was needed to pay the loan of in full. If they were being honest about the payments, I feel the option to see my payment history would still be available. If not, they'd atleast send me my payment history.Business response
04/22/2024
W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ********************* regarding the amount owed to close the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to **************** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If *************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************Initial Complaint
04/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am being harassed about a loan I have no idea about. Someone used my personal information and I cant afford to pay something I dont know anything about.Business response
04/16/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ********************************* regarding a loan she states she did not request.
Please be advised, WithU Loans takes allegations of identity theft seriously and in order to prevent fraud, the applications require personal identifying information that should only be known by the applicant. All claims of fraud are thoroughly investigated, and individuals are asked to provide evidence to support their claims.
In accordance with WithU Loans fraud process, WithU Loans has initiated a fraud investigation and is reaching out to ********************** so that the matter can be reviewed further.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ********************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************ or via email at ************************************Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I received notification from this business that my loan was approved but I never requested any loan from this company. I explained to them this must have been identity theft but they continue to email me saying I need to pay them back for money I never asked for or received. This company seems to have been the fraudulent party.Business response
04/16/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ************************* regarding a loan she states she did not request.
Please be advised, WithU Loans takes allegations of identity theft seriously and in order to prevent fraud, the applications require personal identifying information that should only be known by the applicant. All claims of fraud are thoroughly investigated, and individuals are asked to provide evidence to support their claims.
In accordance with WithU Loans fraud process, WithU Loans has initiated a fraud investigation and is reaching out to ******************** so that the matter can be reviewed further.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************ or via email at ************************************Customer response
04/17/2024
Complaint: ********
I am rejecting this response because: the company says they follow guidelines to ensure no identity theft happens but how can you give a loan to someone without even checking an ID to make sure you have the right person. And then this company tries to accuse the person whos identity was stolen and trys to make them pay back something they never received.
Sincerely,
*************************Business response
04/19/2024
W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ************************* regarding a loan she states she did not request.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ******************** and are working with her directly to resolve her concerns. The fraud investigation is pending receipt of required investigation documentation from *******************.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Customer response
04/19/2024
Complaint: ********
I am rejecting this response because: I have already submitted all the fraud info you have requested.
Sincerely,
*************************Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Business is a long shark!! Offered a loan of $600 only to find out to pay back $2000. Payout balance never decreases. They are out her scamming citizens of useless amount of money running it into overpriced payback amounts yes, I have been left a review on their websiteBusiness response
04/12/2024
W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by *********************** regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ************** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Customer response
04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I applied for a $1200 loan and I paid that portion back. I did not agree to pay $5500 on a $1200 loan. Every time I try to access my account online I can never view the terms or the policy Im always timed out. This company is committing fraud and scamming people out of thousands of dollars.Business response
04/12/2024
W6LS, Inc.dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ***************************** regarding the terms of the Loan Agreement.
Please be advised, WithU Loans provides customers with interest-bearing installment loans and the terms, payment schedule, and cost of the loan are disclosed in accordance with the Truth in Lending Act (TILA).We have reached out to ******************** and are working with her directly to resolve her concerns.
WithU Loans trusts that the information provided is sufficient to close the complaint. If ******************** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************.Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Started getting multiple calls since February, regarding a personal loan, I never took out a loan with this company, and they wouldn't give me information until I gave the last 4 of my social and I finally gave in after a couple months because the call said last chance to resolve. I talked to a n agent and gave them my email so they could send me an affidavit to notify of fraud and they never sent it, so I think they were just phishing and now they have my social, Birthday, address and email. I received another call today from( 866 )1291-683. I keep getting harassedBusiness response
04/12/2024
W6LS, **** dba WithU Loans (WithU Loans) is in receipt of complaint ID ******** filed by ********************* regarding a loan she states she did not request.
Please be advised, WithU Loans takes allegations of identity theft seriously and in order to prevent fraud, the applications require personal identifying information that should only be known by the applicant. All claims of fraud are thoroughly investigated, and individuals are asked to provide evidence to support their claims.
In accordance with WithU Loans fraud process, WithU Loans has initiated a fraud investigation and is reaching out to Ms. **** so that the matter can be reviewed further.
WithU Loans trusts that the information provided is sufficient to close the complaint. If Ms. **** has any additional questions or concerns, she is invited to contact WithU Loans directly at ************ or via email at ***********************************.
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Customer Complaints Summary
262 total complaints in the last 3 years.
134 complaints closed in the last 12 months.