Complaints

This profile includes complaints for 180 Medical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  180 Medical, Inc.

  5324 W Reno Ave Ste A Oklahoma City, OK 73127-6359

  
• 

  180 Medical, Inc.

  8516 NW Expressway Oklahoma City, OK 73162-6010

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is discriminatory by selecting physical requirements in order to provide supplies prescribed.

  

  Business Response

  Date: 04/08/2025

  Thank you for reaching out with your concern. We apologize for any issues you have experienced. Our goal is to provide our customers with the supplies they need,when they need them.
  
  Although we reached you by email yesterday, were unclear on how to resolve your concern and welcome the opportunity to communicate further. In addition to direct email with the supervisor who contacted you yesterday, you can reach us by any of the following methods:
  
  Email: *********************************************************
  Text: ************
  Website: ************************************************************************
  Phone: ************
  
  We sincerely hope to connect with you soon to better understand how we can help.

• Initial Complaint

  Date:06/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is switching product quality for a less expensive item and charging ******** and ************** the same amount as the more expensive item and refuses to acknowledge the error or respond to me inquiries

  

  Business Response

  Date: 06/20/2024

  Thank you for reaching out about your product concerns. Although the item we shipped to you has had the same manufacturer reference number, you let us know there have been differences in the item itself. We appreciate you alerting us to these changes.
  
  In response to your concerns:
  -We are happy to coordinate a return/refund for any unusable product you received
  -We have shipped samples of three alternative products for you to try. These show delivered on 6/11/24
  -We have escalated your feedback to the manufacturer of the supplies, BD/Bard
  
  It's important to note that quality control is required at the manufacturer level prior to making supplies available for distribution by 180 Medical or any other company.
  
  Part of this quality control process is the investigation of product complaints. While we have contacted BD/Bard as a distributor of their supplies, you as an end-user can also reach out to them:
  
  Email *******************
  Visit www.bd.com/en-ca/support/complaint-reporting
  Call *************
  
  Again, we apologize for the product issues you encountered and thank you for making us aware. Weve attempted to reach you to discuss the return of unusable supplies and the suitability of the samples we provided. We look forward to speaking with you soon. 

  Customer Answer

  Date: 06/21/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  They have been alerted on numerous occasions that their numbe has been shaped and our service has blocked as a scam. They refused to use it to provide any of this information in this response even though I immediately wrote them to let them know probably for at least the 6th time. Additionally what they say theyre doing and what they do are diametrically opposed. Their supervision has not responded not once. They are continuing to substitute inferior products for more costly ones and billing Federal Insurances for the higher cost. They never offered to reimburse anything via email or phone call. They have double billed using an inferior product and continue to blame everybody but themselves. Until I personally experience everything they told the BBB they are going to do without the perpetual lying and fraudulent billing I will never accept their promises without results. This company has failed in their commitment to provide and degree of credibility in their process
  Sincerely,
  
  *********************

  

  Business Response

  Date: 06/27/2024

  Thank you for connecting with us by email this week. As requested, we have updated your account with the new product you selected and will notify you once the refund to your insurance is complete. We appreciate the opportunity to continue serving you.
  
  We offer the following information to address the concerns previously raised:
  - Contact: We understand you have experienced issues with reliably receiving our phone calls. Going forward we will lead with contacting you by email and at the number you provided.
  - Returns: 180 Medical provides customers with a packet of information with their first order. This packet includes our satisfaction guarantee, return policy and the return process for substandard or unsuitable items. We strive to ensure our customers receive the best product to meet their needs.
  - Product: The items we've provided are individually packaged and sealed by the manufacturer prior to being received by distributors, including 180 Medical. The manufacturer prints the item reference number on this individual packaging as well as on the box in which the items are packed. Manufacturers are required to label their products with the item number and lot number for quality control.
  - Billing: 180 Medical receives payment from insurances through the process of filing claims using standardized HCPCS (Healthcare Common Procedure Coding System) billing codes. Within this process, we are unable to charge differing amounts for items that are classified with the same billing code. Payments we receive reflect the allowed amount an insurance has set for a code at the time they process the claim.
  
  Again, thank you for raising your concerns so they could be addressed. Please dont hesitate to contact us if you have questions or need anything in the future. We value your business and are committed to ensuring you have the supplies you need. 

  Customer Answer

  Date: 06/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered catheters from 180 medical. I have been using the same catheters for 10 years. I have had the same **** ******* (SCAN) for 71/2 years. 180 medical caused the Dr. and his staff so much grief that they suggested I use another *******. Then 180 med shipped me an order of 360 of the wrong catheters and blamed the Dr. for ordering the wrong ones which turned out to be a lie. Then *************************************** that my **** ******* would no longer approve me to use the correct catheter, only the catheter they shipped (which is much more expensive) The **** ******* told my that was untrue and got me on a 3 way call to 180 Med. When the 180 med representative was told that this was a 3 way recorded call she refused to give us her name and hung up on us. On the second attempt the 180 rep claimed they never sent me any catheters and didn't even have the name of my Dr. or the correct catheter information and just played dumb. I have called 180 med at least 4 times as have my Dr. and his staff resulting only in more lies trying to force me into using a different product which is apparently more profitable for them. I am just fed up with the incompetence and lies. "*******************************".

  

  Business Response

  Date: 04/15/2024

  Thank you for reaching out with your concerns and communicating with us by email to find a time to connect by phone. We apologize for the issues you have experienced and would welcome the opportunity to regain your trust. 
  
  We are happy to help coordinate a return for the supplies you do not want. We hope to speak with you soon so that can be resolved. The supplies we sent fall under the product code that was authorized by your insurance. If the product you prefer is something different than what your insurance authorized, we can also help with that.
  
  Again, we sincerely apologize for the issues with your supplies and welcome the opportunity to better understand and meet your needs.

  Customer Answer

  Date: 04/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assuming that 180 Medical follows through with their promises and can convince the Dr. to renew communications, as the frustrated Dr. considers this a closed case. This issue has been going on since the beginning of February and it's now late April. I don't have a lot of confidence that 180 Medical can pull it off. I hope so  I guess we will just wait and see. The response from 180 sounded like they wanted to do the right thing.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Company is supposed to be a supplier of medical products. They have my prescription and I have used them for years. For the past year, their ability to fill orders seems to have depleted. It is a 30 min wait on the phone to try to speak with a person. Then they say they will handle and nothing from there. I am in need of medical supplies that they are supposed to be able to supply. I am left in limbo. Their website boast how many people they employee.... yet they cannot seem to be able to answer a phone or send a shipment, not to mention no response past wer're sorry you have a problem. They just need to tell me straight up if they can no longer fulfill a medical order for ostomy supplies. I am in a predicament now.

  

  Business Response

  Date: 11/17/2023

  Thank you so much for taking the time to talk with us today. We sincerely apologize for the service issues you experienced and are committed to improvement.  

  Below is a summary of the issues we discussed and the steps being taken to address them:
  

  1. Immediate concern regarding having adequate supplies on-hand.
  * An order shipped today, 11/17/23, to arrive by Monday, 11/20/23.

  2. Difficulty reaching a representative to confirm and ship orders, long hold times.
  * Discussed alternative options for high call volume times, including Patient Portal and direct transfer to the specialized team who can assist.
  * Provided direct email and phone contact for a supervisor to assist with any future concerns.
  * We will continue to monitor our phone system for call handling improvement
  
  Again, thank you for your time today. We appreciate the opportunity to win back your trust and continue to be a ******************** and supply needs.

• Initial Complaint

  Date:02/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  180 MEDICAL REFUSED ALL ACCESSIBLE COMMUNICATIONS FOR DME SUPPLY THAT RESULTED IN SUPPLY BEING REVOKED AND SUBSTANTIAL INJURY. WHEN TOLD AGENT OF ACCOMMODATION NEEDED, I WAS TALKED DOWN TO AND REFUSED SERVICE. ALL SERVICE AND ACCOUNTS REMOVED IN ORDER TO NOT ACCOMMODATE AND ON BASIS OF DISCRIMINATION RESULTING IN LIFE THREAT WITHOUT DME.

  

  Business Response

  Date: 02/22/2023

  Thank you for taking the time to connect with us. We greatly appreciate your feedback and apologize for the issues you experienced.
  

  As we discussed, going forward you will receive both an email and a text reminder when its time to confirm an upcoming order. We have also provided a contact person should you have any issues in the future.
  

  Again, thank you for taking the time to help us better understand how to meet your needs. We appreciate your trust and the opportunity to be a ********************.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New Dr **** for Dr. ********************* provided as the *** doctor shared with 180 Medical in 2019. Despite that, 180 Medical continued to reference ***********************************. In December 2022, *********** refused to continue authorizing my orders because I don't use this Dr.Contacted by 180 Medical on December 6th telling me that ************ would not authorized shipment. Made ********* aware that it should be Dr ********************* and asked that they reach out to his office. Called Dr ************************* office to make them aware that 180 Medical would be calling for authorization to ship ostomy supplies DUE LAST WEEK.Called 180 Medical on 12-09-22 to follow up on shipment. After being disconnected/hung up on 4 times, finally connected with Ostomy Counselor **** who told me that nothing had been done by 180 Medical to contact Dr ********************* for approval to ship supplies. **** promised to call back on Monday, December 12, to provide a status update.**** called on the morning of December 12th and left a vm stating that they had not heard back from Dr. ************************* office authorizing shipment of the ostomy supplies. Contacted Dr ************************* office and spoke with Nat - she stated that there was no communication from 180 Medical or Convatec as of 1pm December 12th.Called 180 Medical 4 times on December 12th at ************ and was hung up on until the 5th call. Asked to speak with **** and was sent to a vm. Recorded vm message did not say the mailbox was for **** but left a message stating that the request for approval of shipping the ostomy supplies had never made it to Dr ************************* office.My shipment of ostomy supplies is now a week past due and I will run out in the very near future.

  

  Business Response

  Date: 12/13/2022

  Thank you for taking the time to talk with us so we can best resolve your concerns. The details you provided will be very helpful as we look into the situation more deeply.  We apologize for the service issues you experienced and are committed to improvement. 
  

  Below is a summary of the issues we discussed and steps being taken to address:
  

  1. Outdated prescriber information causing delays in supply authorization.
  

  We have confirmed your account now reflects the correct prescriber information. Our system shows our fax to their office on 12/12/22 was successfully delivered. We will call them directly to confirm receipt on their end.
  

  2. Difficulty with phone system and connecting with a representative.
  

  Provided a ************-of-contact, in addition to the main phone line, email and online chat. We will also investigate the phone system issues you described to identify and correct any outstanding technical problems.
  

  Again, our sincere apologies for the issues youve experienced. We thank you for the opportunity to win back your trust and be a ******************** and supply needs.

  Customer Answer

  Date: 12/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using 180 medical for about 6 months for our 5 year olds supplies. It has been a complete disaster. I have ran out of catheters a few times because they haven’t called me to schedule my order. I have to call them every single time to make sure my daughters orders get shipped in a timely manner. There are times when I can’t get them on the phone, I leave messages and text the number and still can not get anyone. I have spoke to a manager before when it comes to the issues we have had with this company and she even stopped calling me to help with the situation and we have yet to get it resolved, Her name is Jenny. This should not be a business of important supplies if they aren’t going to take their customers needs seriously. It is completely disorganized and there is so much miscommunication and it needs to be resolved. My daughter just had surgery in July and her urologist put in a new order for supplies in associated with enemas and I have yet to receive a call about this and it has been almost 2 months, The 1 bag we have from her urologist office is not going to last much longer. We are getting ready to go into a holiday weekend and I have yet to be able to reach anyone on having catheters sent out for my daughter. If she runs out of catheters and gets a UTI because of this it will not be a good situation for the company. Please get this under control. Absolutely ridiculous!
  

  

  Business Response

  Date: 09/02/2022

  Please accept our apology for the service issues you experienced related to product delivery and communication. 
  We appreciate you talking with us today so we can best resolve your concerns. Below is a summary of the issues discussed and steps being taken to address:
  
  Delays in sending monthly orders. Miscommunication between multiple agents working on the account.
  Going forward will have one point-of-contact to review and schedule monthly orders. As a back-up method we will also send an email with a link to confirm upcoming orders on-line.
  

  Difficulty speaking with a representative. At times may be due to high call volumes or technical issues.
  Going forward will have a direct point-of-contact, in addition to the main phone line, email and online chat. We are also investigating the role of technical issues for improvement.
  

  Lack of clarity on coverage for prescribed supplies.
  We are reverifying coverage to confirm items and quantities covered. Will call as planned to follow-up on 9/6/22 and discuss options.
  

  Again, our sincere apologies for the issues youve experienced. We are committed to winning back your trust and finding solutions that will best support you going forward.