Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my 2025 z71 traverse on 11/26/2024 for 56,000 (financed 59,000 due to service fees). Started leaking 12/24/24, made an appoint for 12/26/24. When I took it and dropped it off I was told it would be a week before they could even look at it due to being behind and the app doesn’t show the “real availability.” 12/30/24 my advisor called to let me know they found the problem but have to order parts. She told me the parts were a week out. Then came a week with no update so I called 1/6/25. Parts were delayed and was told to give it another week. 1/13/25 called to be told the same story again and told to give it until the end of the week. 1/15/25 I returned to the dear ship to get another loaner car since the electric blazer wouldn’t charge and I ultimately had no vehicle (which I am thankful for them getting me a different loaner) and was told the parts should be there by the end of the day Friday. They were, but the service technician or team didn’t order the bolts to go along with fixing the seal on the transmission. So 1/23/25 I am told it’s going to be another week but good news the bolts came in 1/22/25. Updated as of 1/29/25 still don’t have my vehicle done. Being told they have the parts by some members, and told they don’t by others. Was told 1/24 it would be done 1/28. As of 1/29 it will be 1/31 or another week. So why is it taking another week. GM has been called and a case opened as of 1/24/25 but no help thus far. I’m going on over a month without my car I am making payments on already.

  

  Business Response

  Date: 02/04/2025

  Thank you for your message.  We understand the customers’ frustration having to deal with repairs shortly after the sale – particularly with a new vehicle such as this one.  We attempted to remedy the problem as quickly as possible, but unfortunately the parts were delayed due to weather-related issues beyond the dealership’s control.  The dealership provided the customers with a loaner vehicle at no cost while the issues were being addressed.  The vehicle has since been repaired and returned to the customers.  We submitted a request to GM for 1-time car payment assistance for these customers, and we are happy to report that GM approved this request up to $1,000.00.  Once the claim is finalized by GM, a check will be issued by the dealership to the customers for the full $1,000.00.  The customer should expect the check in approximately 1-3 weeks.  We appreciate the customers’ patience during this process and thank them for allowing us to service their vehicle.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ********* and I am writing to express my disappointment with the treatment I received from your dealership, particularly involving ****** ***, during my visit on January 15, 2025. In December 2024, I applied for financing and was approved for any vehicle with a $1,000 down payment. I originally planned to visit on December 21, but due to my grandfather’s funeral, I had to reschedule. When I informed ****** of this, she was dismissive, stating, “We are still expecting you.” Her response was insensitive, but I continued working with her because I was eager to purchase a vehicle. On January 14, ****** confirmed over the phone that I was still approved and could secure a vehicle with $1,000 down. Based on her assurances, I rented a car and traveled five hours from Little Rock, Arkansas, to Oklahoma City with my sick one-year-old daughter. ****** called several times to confirm my arrival, but when I walked into the dealership, she walked out with a smirk on her face, leaving me feeling confused and uneasy. Another salesperson, ******, informed me ****** had gone to lunch and asked if I had a cosigner or a larger down payment. He stated the required down payment was between $2,500 and $3,000, which directly contradicted ******’s promises. I asked to speak with a manager, but the manager offered no resolution or explanation. I left feeling deceived, humiliated, and financially strained. This ordeal caused me great distress. I cried on the way home, knowing I wasted money I didn’t have. As a single mother, this experience was devastating. I am requesting: A formal apology from ****** and the dealership. Reimbursement for my travel expenses. A review of your sales practices to prevent such incidents. Please contact me at ********** or ********************* to discuss this matter. Sincerely, ******** ********

  

  Business Response

  Date: 01/28/2025

  We sincerely regret the experience this customer had at our dealership.  It appears there was a miscommunication regarding financing for the proposed purchase, and we have counseled the employee involved.  We certainly don’t want customers driving several hours to purchase a vehicle, only to be let down.  The dealership reached out directly to the customer to apologize and sent her a check to reimburse her gas and rental expenses. Thank you for bringing this matter to our attention and allowing us to rectify the situation.

• Initial Complaint

  Date:12/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received vehicle November 8 after waiting a month for a new engine to be placed and a full car cleaning detail. Given with faulty driver seatbelt, passenger seatbelt sensor, burnt tail light wiring, oil leak in motor, problems with cylinder in motor, not fully clean, foggy rear window due to tint glue remaining on the glass, front lights dim where only brights allow you to see normally.

  

  Business Response

  Date: 12/23/2024

  Thank you for your message.  The customer purchased a used 2018 Hyundai Sonata with 106,050 miles.  We cannot guarantee the condition or history of used vehicles – especially old age units with high mileage like this vehicle – and for that reason all used vehicles are sold “AS-IS”.  Here, the customer signed a Vehicle As-Is/Warranty Disclaimer and Buyer’s Guide acknowledging the risks associated with purchasing a used vehicle (attached).  The dealership fixed the transmission for the customer free of charge and addressed all safety issues.  It is our understanding the customer’s only remaining concern is a malfunctioning tire sensor.  Although generally the customer is responsible for any repairs after the sale, we are happy to take another look at the vehicle to see if we can further assist.  The customer can contact our General Sales Manager ***** ***** ** ***** ******** * **** or (**** ******** to facilitate this. 

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/24 I received a robo text to my personal, unlisted number which exists on all do not call lists. This message involved a special days sale and 10,000 dollars off a new chevy. I called the dealership instantly to find out where my number had been aqquired from and why I was being messaged. I informed them I have never been a customer, never set foot in their state and was not in the market for a vehicle. A rude rep informed me that I had "called in" to the dealership 4-5 years ago and thats where they received my number. At no point did I ever call into this dealership, nor was I in the market for a vehicle at that time and at no point in my life have I or would I ever consider owning a GM product. Companies do not have the right to retain information without consent or knowledge. My number is used for personal use only and never shared for any reason (Number listed in complaint is not number called). The shameless marketing and data collection is unethical, ineffective, and illegal in some states.

  

  Business Response

  Date: 11/15/2024

  Thank you for your message.  David Stanley Chevrolet (along with all affiliated dealerships) values its customers and potential customers, fully complies with all applicable laws, and takes its legal obligations very seriously.  Along those lines, it does not place or cause others to place unsolicited marketing calls or text messages, and it only contacts persons who have requested a call, inquired about a vehicle for sale or other services, or have otherwise provided their consent to be called. 

  We have conducted a thorough investigation of this matter.  According to our records, the consumer called David Stanley Chevrolet on October 8, 2019 requesting information regarding a 2002 Millenia for sale, and he exchanged several text messages with our employee regarding the vehicle’s mileage, condition, price, and processing fees.  No sale materialized from this interaction.

  When the consumer called the dealership on October 22, 2024 requesting he be removed from our contact schedule, we immediately added his number to our internal Do Not Call list, as requested.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  jan 3rd 2024. ***** used car manager helped ** with the deal because he was new. When i saw him two weeks ago, he acted like he didn't even remember me. I just want him to do what he said he would. Both car loans are current.

  

  Business Response

  Date: 09/10/2024

  David Stanley Chevrolet values customer satisfaction, and we regret the customer had a bad experience during her most recent visit with us. This was a used vehicle, and she did purchase it AS-IS. We'd like an opportunity to take a look at her current vehicle.  We also understand she is interested in trading into a different vehicle and we are happy to assist her in that endeavor. However, it is important to note that financing is subject to lender approval, and lenders may require customers with challenged credit, such as here, to have a co-signer or to additional money down.  We'd love an opportunity to speak to this customer about her options.  She can contact our General Sales Manager, ***** ****** at ***** ******** ext. ****.  He will be able to assist further.

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership and a salesman (*****) asked for my information. Before giving him my information I specifically asked more than once if my credit would be pulled. I let him know I did not want it to be accessed without even knowing they had a vehicle I wanted. He assured me that it would not. I gave him my information he put it into the computer. As soon as he walked away I got a notification on my credit monitoring that it did pull my credit as a hard inquiry. When he came back I immediately told him and he denied it ever happened. I told him right away that I did not agree with his actions. I let him know the inquiry said David Stanley and he continued to deny it. He proceeded by saying he had a vehicle for me to look at. He asked me what did I think my credit score was and gave me hypothetical terms for the vehicle he had. I told him upfront that I would never pay $800+ for a car payment on a used vehicle. Then magically he was able to tell me my FICO scores he previously claimed not to have. He became very irate with me when I asked him again about him pulling my credit file unlawfully. Thats when I asked to speak to his manager. I spoke with the manager which denied giving me a business card and was very rude about the situation. He did not offer to take it off of my credit and told me to just dispute it. Although he was rude he did acknowledge that it was pulled in error by his employee. Then suggested I dispute it. I told him it doesnt work that way as the consumer and that since I did not authorize it then it needed to be removed by the company. I have called the credit companys and they will not do anything without a report. I am requesting David Stanley to stick to legal business practices in compliance with the ***** I am requesting them to do whats right and correct their erroneous reporting in my name to all major credit bureaus. I felt taken advantage of in the situation. They treated me as if I was wrong for standing up for myself.

  

  Business Response

  Date: 07/17/2024

  We regret the customer had a negative experience at our dealership and that his credit was pulled in error.  We have submitted a request to the credit bureaus to remove the inquiry from the customer's credit file. Please note that it may take 45 days for the credit reporting agencies to update their credit histories, that David Stanley Chevrolet does not control the credit reporting agencies,and that David Stanley Chevrolet can only request, but not guarantee, that the inquiry will be removed as requested. Consumers are entitled to a free copy of their credit report from each credit bureau every 12 months under federal law.Visit *********************************************** for more information.  We thank the customer for alerting us of this issue.

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up if they do not hold up their end of the resolution agreement. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, son, and I arrived at David Stanley Chevrolet in ************* to look at a vehicle with high hopes of purchasing. I told the salesman "We had already been preapproved with our bank ****************** and advised that he did not run my credit." After the salesman asked for my social security number a second time, I repeated "I do not need you to run my credit since we plan to use the **** program through Weokie." He then stated I have to use your social security number to tie it to the **** program so we can not proceed until I do so. No I have an extra inquiry on my credit report because this salesman lied to me and misrepresented his intention for my social security number. I did not know this dealership intended on partipating in fraud and pulling my credit without my authorization. I would like this removed from my credit report. I would like to see this dealership penalized for the fraud they continue to particpate in and eventually hurting the consumer.

  

  Business Response

  Date: 07/10/2024

  We regret the customer had a negative experience at our dealership.  While we believe we had a permissible purpose, as a gesture of goodwill, the dealership has requested the credit bureaus remove the inquiry from the customer's credit file. Please note that it may take 45 days for the credit reporting agencies to update their credit histories, that David Stanley Chevrolet does not control the credit reporting agencies, and that David Stanley Chevrolet can only request, but not guarantee, that the inquiry will be removed as requested. Consumers are entitled to a free copy of their credit report from each credit bureau every 12 months under federal law. Visit *********************************************** for more information.

  Customer Answer

  Date: 07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  I would like them to accept ownership of wrongdoing by accessing a consumers credit without authorization. As well as changing their practices of lying to the consumer on how to move forward when utilizing the **** program. This dealership is known for taking advantage of customers and practicing illegal business as weve learned through this experience. 

  As well as continue with the request to remove this from my credit. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/11/2024

  Our records show the customer submitted a credit application through our website on June 28, 2024 at approximately 8 p.m. (see attached highlighted CRM documentation showing a credit app lead on our website). Our showroom customers access the online credit application by scanning a QR Code in the dealership.  Customers who submit an online credit application are required to click a box authorizing the dealership to pull their credit (see attached highlighted Dealertrack history showing the box was checked and credit authorization received).  Since we have an electronic credit authorization from this customer, this credit inquiry is valid.  We have only requested the credit inquiry be removed as a courtesy to the customer and to resolve this complaint.

  Customer Answer

  Date: 07/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  That is absolutely false information yet again. The car salesman took my social security number and stated this was the only way to purchase the vehicle using the **** program. I nor my son ever scanned a QR code. The salesman submitted everything electronically.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:06/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 Chevrolet Spark listed online for $8,559.00 I was charged $10,500.00. Sales manager said I was charged more because I didn't have a trade in vehicle. I found later he was lying. I looked online and found it did not say this in the disclaimer. I would like to be reimbursed $1,941.00

  

  Business Response

  Date: 06/24/2024

  The "Internet Special" pricing is not contingent upon having a trade-in, and we apologize for any confusion caused by our employee in that regard. The the current internet advertisement must be presented at the time of sale to receive any "Internet Special" pricing.  The dealership does not honor any "Internet Special" pricing presented after the sale. This information is clearly disclosed in our internet disclaimer ("See Important Disclosures Here"), which sets forth the procedure for obtaining "Internet Special" pricing.  This customer did not present the current internet advertisement at the time of sale, and that is why she did not receive the "Internet Special" pricing.  

  Customer Answer

  Date: 06/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  When I called David Stanley about the vehicle I specifically asked if this car was in stock that I found on their website, she said yes they have it. I came to David Stanley for this vehicle, I was not shopping around and looking at different vehicles.  When my husband and I arrived I showed salesman ***************************** the picture from their website with the advertised price of $8,******. He then went to get the vehicle and came back with another salesman  *********************************. When I decided to buy the vehicle and we were discussing the monthly payment another salesman came in. I thought the monthly payments were too high and I asked how much are you charging me for this vehicle? He said $13 000. I told him I would not pay that for this vehicle because it is advertised online for $8 ******. He then told me that price is only if you have a trade in vehicle. I don't remember his name, but he said he was a sales manager.  ***************************** or ********************************* should know who he is. I believe I may have his signature on my vehicle documents. I showed the online advertisement to ****** and brought it up to the sales manager, but he lied to me.

  Also. It is now 6/25/24 and I have not received the title.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/02/2024

  Our employees recall the events differently than the customer and did not recall her coming in on internet price.  Notwithstanding, and as a gesture of goodwill, the dealership will agree to give the customer the internet price to resolve this matter.  In order to do so, she will need to re-sign contracts with the new price so those can be sent to the bank. Her original complaint stated an internet price of $8,559 and her rejection mentions a price of $8,519.  The actual Internet Special Pricing, as reflected on the website screenshot the customer attached, was $8,591, and that is what the new contracts will show as the purchase price. A member of our finance team will be reaching out to the customer to arrange for the re-sign.  Once the contracts are re-signed and sent to the bank, the customer will receive the title.

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/26/24 I found a truck posted on Auto list for $26,970, I contacted the dealership this same day and spoke to ********, who identified herself as an online sales rep. *** confirmed the truck was for sale for the listed same price and even offered to drop the price to $26,000 if I put $2,000 cash down. I scheduled an appointment for 4/27/24 but this appointment had to be rescheduled for 5/4/24 due to weather. I called 4/30/24 to confirm the truck was still available for $26,000 and ********* said yes and confirmed my appointment. I arrived on time for my scheduled appointment and met with a salesman who said ********* was only a scheduler and that there was no such thing as an online sales rep and that he would help me. However, he was not sure if they had the truck I was interested in or what the price was. He finally did locate the truck and refused to confirm the price until after a test drive. After the test drive he was very reluctant to give me any price info and when I showed him the advertised price he said that this price is only with a trade in and I would be required to finance with them. I told him that the advertisement does not say any of those details and he said that I have to read the fine print, which there is none, and he said you have to go directly to the website for this info, however we spoke directly to the dealership and none of this info was given to us. And the price was confirmed twice by ********* who was no where to be found and the salesman refused to give a price until after the test drive. When we got back yo the dealership the price they gave was $39,000. This is blantant false advertisement!!! And the ultra I is still posted for this much lower price in the dealership site today! And when you call for details or confirmation they will give the advertised price, saying nothing of trade in or financing with them. Also I drove 4 HOURS to see this truck and when I arrived its like they didnt even know I was coming!

  

  Business Response

  Date: 05/10/2024

  Customer satisfaction is our top priority, and we deeply regret we failed the customer in this instance. It is our policy to honor the internet price without any contingencies (i.e.trade-in or dealer-arranged financing).  We do not condone the type of behavior the customer experienced at our dealership,and we have counseled the employees involved. We have also updated the pricing model on our website to prevent this issue from happening in the future.  We understand the customers time is valuable, and we sincerely apologize he drove all the way to our dealership only to be disappointed.  We tried to contact the customer on 5/9, but we did not reach him.  If the customer would still like to speak to us, he can call our General Sales Manager David ***** at **************.  Thank you for alerting us of this issue and allowing us to correct it.  

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was misled by the sales person about the car I purchased. Evidently, it had been wrecked and the nose does not match the rest of the car. We never put the car in reverse during the test drive and the brakes on the right side make noise. I was cornered in an office and not able to leave. Was a high pressure sales scenario.

  

  Business Response

  Date: 05/07/2024

  We regret the customer is not satisfied with her vehicle purchase.

  We cannot guarantee the history or condition of a used vehicle, and for that reason all used vehicles are sold "AS-IS" (see attached).  We regularly pull Carfax reports for customers so they can be well-informed regarding their vehicle purchase, and there is also a link to the Carfax history report for each used vehicle on our website.  In addition, customers are given a Buyer's Guide disclosing problems that can arise with a used vehicle.  The dealership purchased the vehicle from the auction green light, meaning it was free from any known major defects, and the vehicle passed all safety inspections at our dealership. There were lengthy negotiations with this customer before she agreed to purchase this vehicle.

  We have tried to contact the customer to address her concerns, but her phone number is disconnected.  We want to make sure the customer has a positive experience with our dealership.  We'd ask the customer to contact ********************** ***** at ************** so that we can further assist.

  Customer Answer

  Date: 05/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  1. Never offered the carfax report.

  2. Was cornered in the office by the "closer" when I wanted to leave. And was convinced that my car was ready to leave me on the side of the road.

  3. They omitted information that should have been given or told before I bought it. 

  No wonder everyone told me to stay away from this dealership.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/14/2024

  If the customer was not provided a Carfax, it was because she did not request one.  Any customer who requests a Carfax is provided one, and moreover, a link to the Carfax is available for every used vehicle on our website.  We also allow customers to test drive the vehicle and/or have it independently inspected before purchase.  We never force customers to buy a vehicle from us; it is always their choice. 

  We have attempted to contact the customer on numerous occasions to discuss this matter with her and see what we can do, but she has not returned our calls.  We again invite the customer to contact our General Sales Manager David ***** at ************** so we can reach a resolution.