ComplaintsforDavid Stanley Chevrolet, Inc.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  2020 Chevrolet Spark listed online for $8,559.00 I was charged $10,500.00. Sales manager said I was charged more because I didn't have a trade in vehicle. I found later he was lying. I looked online and found it did not say this in the disclaimer. I would like to be reimbursed $1,941.00

  

  Business response

  06/24/2024

  The "Internet Special" pricing is not contingent upon having a trade-in, and we apologize for any confusion caused by our employee in that regard. The the current internet advertisement must be presented at the time of sale to receive any "Internet Special" pricing.  The dealership does not honor any "Internet Special" pricing presented after the sale. This information is clearly disclosed in our internet disclaimer ("See Important Disclosures Here"), which sets forth the procedure for obtaining "Internet Special" pricing.  This customer did not present the current internet advertisement at the time of sale, and that is why she did not receive the "Internet Special" pricing.  

  Customer response

  06/25/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  When I called David Stanley about the vehicle I specifically asked if this car was in stock that I found on their website, she said yes they have it. I came to David Stanley for this vehicle, I was not shopping around and looking at different vehicles.  When my husband and I arrived I showed salesman ***************************** the picture from their website with the advertised price of $8,******. He then went to get the vehicle and came back with another salesman  *********************************. When I decided to buy the vehicle and we were discussing the monthly payment another salesman came in. I thought the monthly payments were too high and I asked how much are you charging me for this vehicle? He said $13 000. I told him I would not pay that for this vehicle because it is advertised online for $8 ******. He then told me that price is only if you have a trade in vehicle. I don't remember his name, but he said he was a sales manager.  ***************************** or ********************************* should know who he is. I believe I may have his signature on my vehicle documents. I showed the online advertisement to ****** and brought it up to the sales manager, but he lied to me.

  Also. It is now 6/25/24 and I have not received the title.

  Sincerely,
  
  *********************

  

  Business response

  07/02/2024

  Our employees recall the events differently than the customer and did not recall her coming in on internet price.  Notwithstanding, and as a gesture of goodwill, the dealership will agree to give the customer the internet price to resolve this matter.  In order to do so, she will need to re-sign contracts with the new price so those can be sent to the bank. Her original complaint stated an internet price of $8,559 and her rejection mentions a price of $8,519.  The actual Internet Special Pricing, as reflected on the website screenshot the customer attached, was $8,591, and that is what the new contracts will show as the purchase price. A member of our finance team will be reaching out to the customer to arrange for the re-sign.  Once the contracts are re-signed and sent to the bank, the customer will receive the title.

  Customer response

  07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/26/24 I found a truck posted on Auto list for $26,970, I contacted the dealership this same day and spoke to ********, who identified herself as an online sales rep. *** confirmed the truck was for sale for the listed same price and even offered to drop the price to $26,000 if I put $2,000 cash down. I scheduled an appointment for 4/27/24 but this appointment had to be rescheduled for 5/4/24 due to weather. I called 4/30/24 to confirm the truck was still available for $26,000 and ********* said yes and confirmed my appointment. I arrived on time for my scheduled appointment and met with a salesman who said ********* was only a scheduler and that there was no such thing as an online sales rep and that he would help me. However, he was not sure if they had the truck I was interested in or what the price was. He finally did locate the truck and refused to confirm the price until after a test drive. After the test drive he was very reluctant to give me any price info and when I showed him the advertised price he said that this price is only with a trade in and I would be required to finance with them. I told him that the advertisement does not say any of those details and he said that I have to read the fine print, which there is none, and he said you have to go directly to the website for this info, however we spoke directly to the dealership and none of this info was given to us. And the price was confirmed twice by ********* who was no where to be found and the salesman refused to give a price until after the test drive. When we got back yo the dealership the price they gave was $39,000. This is blantant false advertisement!!! And the ultra I is still posted for this much lower price in the dealership site today! And when you call for details or confirmation they will give the advertised price, saying nothing of trade in or financing with them. Also I drove 4 HOURS to see this truck and when I arrived its like they didnt even know I was coming!

  

  Business response

  05/10/2024

  Customer satisfaction is our top priority, and we deeply regret we failed the customer in this instance. It is our policy to honor the internet price without any contingencies (i.e.trade-in or dealer-arranged financing).  We do not condone the type of behavior the customer experienced at our dealership,and we have counseled the employees involved. We have also updated the pricing model on our website to prevent this issue from happening in the future.  We understand the customers time is valuable, and we sincerely apologize he drove all the way to our dealership only to be disappointed.  We tried to contact the customer on 5/9, but we did not reach him.  If the customer would still like to speak to us, he can call our General Sales Manager David ***** at **************.  Thank you for alerting us of this issue and allowing us to correct it.  

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Was misled by the sales person about the car I purchased. Evidently, it had been wrecked and the nose does not match the rest of the car. We never put the car in reverse during the test drive and the brakes on the right side make noise. I was cornered in an office and not able to leave. Was a high pressure sales scenario.

  

  Business response

  05/07/2024

  We regret the customer is not satisfied with her vehicle purchase.

  We cannot guarantee the history or condition of a used vehicle, and for that reason all used vehicles are sold "AS-IS" (see attached).  We regularly pull Carfax reports for customers so they can be well-informed regarding their vehicle purchase, and there is also a link to the Carfax history report for each used vehicle on our website.  In addition, customers are given a Buyer's Guide disclosing problems that can arise with a used vehicle.  The dealership purchased the vehicle from the auction green light, meaning it was free from any known major defects, and the vehicle passed all safety inspections at our dealership. There were lengthy negotiations with this customer before she agreed to purchase this vehicle.

  We have tried to contact the customer to address her concerns, but her phone number is disconnected.  We want to make sure the customer has a positive experience with our dealership.  We'd ask the customer to contact ********************** ***** at ************** so that we can further assist.

  Customer response

  05/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  1. Never offered the carfax report.

  2. Was cornered in the office by the "closer" when I wanted to leave. And was convinced that my car was ready to leave me on the side of the road.

  3. They omitted information that should have been given or told before I bought it. 

  No wonder everyone told me to stay away from this dealership.
  Sincerely,
  
  ***********************

  

  Business response

  05/14/2024

  If the customer was not provided a Carfax, it was because she did not request one.  Any customer who requests a Carfax is provided one, and moreover, a link to the Carfax is available for every used vehicle on our website.  We also allow customers to test drive the vehicle and/or have it independently inspected before purchase.  We never force customers to buy a vehicle from us; it is always their choice. 

  We have attempted to contact the customer on numerous occasions to discuss this matter with her and see what we can do, but she has not returned our calls.  We again invite the customer to contact our General Sales Manager David ***** at ************** so we can reach a resolution.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Friday October 27, 2023 my vehicle, a 2019 Chevrolet Silverado with approximately ****** miles, made a loud pop while attempting to merge onto the highway and lost power. I had the vehicle towed to David Stanley Chevrolet Monday October 30 where it was diagnosed with a spun lifter which caused catastrophic engine failure. I would need a new engine that was quoted at $11,795. I requested GM assistance as the vehicle was only ***** miles out of warranty and the specific issue (spun lifter) is a well documented defect in this vehicle. GM granted me a reduced quote of $8610 and offered to pay 50% of that, or $4305 and I would be responsible for $4305. I asked for documentation from the dealer so that there would be no surprises at pickup and was told that their antiquated system would not allow them to provide an accurate invoice and then they approved the repair, not me, though I did not object. My engine was on backorder for nearly a month. Once the replacement began, the dealership called to approve an oil leak repair for approximately $300. They called again a few days later to approve a transmission repair for approximately $1100. On December 5th, 2023, I was called and told that my vehicle was ready. I arrived to an invoice of $1427.50. I raised my concern that it should be higher. The employee walked me line by line through the invoice and showed me that the engine repair had been covered fully by warranty. I reconfirmed and was assured I only owed $1427.50. A week later the dealer called saying there had been a mistake. On January 25, 2024 I contacted GM customer support after the dealer said I owed them a total of $7738.22 and they were going to place a lien on my vehicle. On February 15th GM contacted me to let me know that the dealer had been unresponsive and he was escalating my case. Once escalated, the dealer sent the original invoice with TWO completely new numbers hand written and circled. $7603, and $8610. I was then told by GM to contact BBB.

  

  Business response

  03/04/2024

  We appreciate the customer bringing this to our attention, and we sincerely apologize for the confusion and inconvenience this has caused.  It appears the adviser who dealt with the customer upon pick up was not aware of GMs agreement to pay for 1/2 of the engine repairs as goodwill, due to it being out of warranty. The $1,427.50 invoice the customer paid was for the separate oil leak and transmission repairs that were authorized and completed.
  
  The original quote for the engine repair was just an estimate.  The final cost to repair the engine was actually higher than originally quoted due to an increase in price for parts.  However, as a courtesy to the customer, the dealership has agreed to pay those additional costs so the customers portion can remain $4,305.00. The customer did agree to pay $4,305.00 and that amount is still owed.  We have been in contact with GM on several occasions,and we have tried to get in contact with the customer to pay the outstanding balance.  The dealership is willing to work out a payment plan with the customer if he cannot pay the full amount at once.  The customer should contact our service manager, ***********************, to arrange payment or discuss payment options.
  
  The customer does need to bring the vehicle to the dealership so we can get the serial number off the new engine.  GM will not pay for its portion of the warranty repairs without the serial number, and the serial number is needed to register the engines warranty. 
  
  We thank the customer for his patience and look forward to resolving this issue to his satisfaction.

  Customer response

  03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I came in initial for service of my car. They convinced me to look at cars to purchase instead. I asked them for details about the purchase, and they would not tell me about any of the details until the very last minute. I told them this is my first time buying a car in ******** and I was not aware of all the things I had to do. They said I had to wait for the title in the mail in order to get an OK plate. I asked for gap insurance. They made a few changes to the paperwork In order to get me to the price point I wanted, but did not tell me what changes they were making at the end.They also didnt tell me about the costs I would have to pay when I got my plate. I gave them a **** dollar down payment. They did not charge me sales tax and other taxes for the vehicle, so I was changed another **** for that when I went to get my plate, which I had to go in debt for because they failed to mention that.They were very friendly, but I do not appreciate the deliberate withholding of information, and if I had known about everything, I would have been able to make a better decision. I will never buy from them again and I will advise everyone I know to avoid them because they did their best to not tell me any details of the purchase.

  

  Business response

  10/05/2023

  ******** law requires buyers to pay taxes, tag and titling fees when they register a vehicle in ********. That is why those fees are specifically excluded from the contract (see Retail Installment Sale Contract and Vehicle Buyers Order, attached).  This requirement is disclosed to customers in the Vehicle Buyers Order, and customers are required to sign directly underneath this disclosure acknowledging their understanding, which ***************** did in this case (see attached). A dealers obligation is to file the lien in favor of the lender, pay the filing fee for same ($10.00), and send the title paperwork to the customer,which ******************** did in this case. Since David Stanley Chevrolet did not agree to pay any money towards TT&L on this deal (see TT&L Acknowledgement, attached), payment of those fees would be the sole responsibility of ******************* We understand ****************** may be frustrated by this ******** law; unfortunately,there is nothing the dealership can do as this information was disclosed in the documents he signed.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Harrassing phone calls from David Stanley Chevrolet even after blocking their number.

  

  Business response

  08/28/2023

  Our records show we removed this individual from our contact schedule on October 5, 2015.  See attached screenshot.  Therefore, we believe this complaint to be invalid and request its removal.

  

  Business response

  08/29/2023

  Business

  Most Recent Message

  Date Sent: 8/28/2023 5:00:13 PM
  Our records show we removed this individual from our contact schedule on October 5, 2015.  See attached screenshot.  Therefore, we believe this complaint to be invalid and request its removal.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I backed outta the car loan and somebody name **** said I wasnt getting any money back I only had the car 15hrs so what do i do

  

  Business response

  08/10/2023

  David Stanley Chevrolet is happy to address this matter.  The transaction could not be completed because the customer provided a fake pay stub in order to obtain a vehicle loan.  When we learned of the fraud, we attempted to reach the customer to demand return of the vehicle, however we could not get a hold of her because she gave us the wrong phone number and address.  If a dealer must resort to self-help repossession (which was the case here), the customer is responsible for the cost of the repossession.  The customer signed a Security Agreement (attached) authorizing the dealership to deduct any amounts owed to the dealership from any down payment made by the customer.  The cost to the dealership to repossess the vehicle was $650.00.  The customer's down payment was $500.00.  Since the repossession cost was more than the down payment, the customer was not entitled to a refund.  
  

  Customer response

  08/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Nothing was fraudulent I work at Noval senior care LLC so when u response come correct and i want my money back or I will go above David Stanley head 
  Sincerely,
  
  *********************************

  Customer response

  08/18/2023

  Nothing was fraudulent I work at Noval second my address was corrected when they came in got the car I was at my sister house sleep My phone number corrected so they feedback is a bunch of lies .. and if my car wasnt stolen with all my invoices in my work folder I woulda provided every last one of them matter fact when I go pick up my check Ima ask them to reprint all my invoices second I didnt want the car anyway because they lied anyway 

  Customer response

  08/18/2023

  Nothing was fraudulent I work at Noval second my address was corrected when they came in got the car I was at my sister house sleep My phone number corrected so they feedback is a bunch of lies .. and if my car wasnt stolen with all my invoices in my work folder I woulda provided every last one of them matter fact when I go pick up my check Ima ask them to reprint all my invoices second I didnt want the car anyway because they lied anyway 

  

  Business response

  08/22/2023

  We confirmed with ********************** employer that the pay stub she provided was fake.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in June 10th to purchase a 2020 ****** Camry drove the car it was great so continued with the transaction put down 12k half the vehicle value and financed the rest, we wake up Sunday drive the car to breakfast get notification of secondary collision, brake system malfunction, another notification of pre-collision system malfunction. Another notification of check engine visit your dealer we get the codes ran. There is an intermittent mass airflow sensor issue. We drop the car off to perform work on the Wee-o, which included airbox work that was not aget notification of secondary collision, brake system malfunction, another notification of pre-collision system malfunction. Another notification of check engine visit your dealer we get the codes ran. There is a intermittent mass airflow sensor issue. We drop the car off to perform work on the Wee-o, which included airbox work that was not attached. The mass airflow sensor is on the airbox so you would assume that with a fixed issue it didnt we drop the car off another time for seven days they fix the mass airflow sensor with our warranty we drive five minutes it codes back up we go back to the dealer they want us to drop it off again not sure if they can fix it The car has been at the dealer longer than we have had it at our house. The car is still not running good. Weve used our warranty paid for it as a deductible insurance just dropped our full coverage because we dont have proof of ownership of the vehicle. Today is the 59th day we have had this car and havent received the title, the cars, unregistered and underinsured.Making it just a lawn ornament David Stanley is definitely by far the worst car dealer I have ever dealt with especially with purchasing multiple work trucks for our company Since having this vehicle, we have put 961 miles on this 847 of those miles is going back-and-forth to the dealer We ******* minutes away one-way

  

  Business response

  08/11/2023

  We regret the customer had a bad experience with our dealership.  It was our belief the customer was fully aware of the condition of this used vehicle, as he purchased it AS-IS after fully inspecting the vehicle and reviewing the Carfax.  Notwithstanding, we want to make sure our customers are happy with their purchase, so as a gesture of goodwill we have agreed to either trade-in the vehicle for the full value or buy back the vehicle for the full purchase price.

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** told me We're doing no money down, postponing payments, including TTL, and we're discounting up to thousands off vehicles. Can you come by Monday to look at that. when I got into the dealer the salesmen just wanted me to make a down payment and shotgunned my credit with ***** I did not approve. I told him I had an approved app from global lending services. but they ran it threw some other banks without my consent. when they didnt get me approved The whole time the dealer led me in with false promises and the vehicle had a check engine light that was not advertised in the website he still wanted me to buy the vehicle and pay for the repairs as he said he would only get it diagnosed and not repaired once I paid for it.

  

  Business response

  08/04/2023

  David Stanley Chevrolet values customer satisfaction, and we regret the customer had a bad experience at our dealership.  We cannot guarantee the condition of used vehicles, so all used vehicles are sold as-is.  Our used vehicle inspections will cover any necessary safety repairs; any other repairs are at the dealerships discretion.

  Our records show the customer submitted a credit application online through our website.  In order to submit a credit application online, customers must first click a box which authorizes the dealer to pull their credit and submit their credit application to lenders willing to finance the proposed transaction.  Although we believe there was a permissible purpose in this instance, as a gesture of goodwill the dealership has sent letters to the credit bureaus requesting removal of any David Stanley Chevrolet credit inquiries.

  Customer response

  08/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: i have not had an apology from **************  has he still returned my call with reimbursement for my time and mileage. he told me what going to talk to upper management with this matter 
  
  Sincerely,
  
  ***********************

  Customer response

  08/07/2023

  this what we said 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/26/2023 ***** trade in: 2016 Equinox.For:2021 **** Explorer Told my Mother and I to get out of the vehicle and had a check for *****.No resolution. They were to redo the papers in financing and didn't to where my Mother's name was on ad well. I spoke with **** ****** ******'s and that's what she needed to finish up the deal. 3mths of bank statements. Award letters.Mom to sign.voided ************ ********************* ************* We should've not ever been treated as such.This is what you call bad PR.

  

  Business response

  07/26/2023

  David Stanley Chevrolet values customer service, and we apologize if this customer had a negative experience at our dealership.  We are happy to report the customer has purchased a vehicle from our ********** dealership. As such, we believe this matter has been resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩