Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was misled by the sales person about the car I purchased. Evidently, it had been wrecked and the nose does not match the rest of the car. We never put the car in reverse during the test drive and the brakes on the right side make noise. I was cornered in an office and not able to leave. Was a high pressure sales scenario.

  

  Business Response

  Date: 05/07/2024

  We regret the customer is not satisfied with her vehicle purchase.

  We cannot guarantee the history or condition of a used vehicle, and for that reason all used vehicles are sold "AS-IS" (see attached).  We regularly pull Carfax reports for customers so they can be well-informed regarding their vehicle purchase, and there is also a link to the Carfax history report for each used vehicle on our website.  In addition, customers are given a Buyer's Guide disclosing problems that can arise with a used vehicle.  The dealership purchased the vehicle from the auction green light, meaning it was free from any known major defects, and the vehicle passed all safety inspections at our dealership. There were lengthy negotiations with this customer before she agreed to purchase this vehicle.

  We have tried to contact the customer to address her concerns, but her phone number is disconnected.  We want to make sure the customer has a positive experience with our dealership.  We'd ask the customer to contact ********************** ***** at ************** so that we can further assist.

  Customer Answer

  Date: 05/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  1. Never offered the carfax report.

  2. Was cornered in the office by the "closer" when I wanted to leave. And was convinced that my car was ready to leave me on the side of the road.

  3. They omitted information that should have been given or told before I bought it. 

  No wonder everyone told me to stay away from this dealership.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/14/2024

  If the customer was not provided a Carfax, it was because she did not request one.  Any customer who requests a Carfax is provided one, and moreover, a link to the Carfax is available for every used vehicle on our website.  We also allow customers to test drive the vehicle and/or have it independently inspected before purchase.  We never force customers to buy a vehicle from us; it is always their choice. 

  We have attempted to contact the customer on numerous occasions to discuss this matter with her and see what we can do, but she has not returned our calls.  We again invite the customer to contact our General Sales Manager David ***** at ************** so we can reach a resolution.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday October 27, 2023 my vehicle, a 2019 Chevrolet Silverado with approximately ****** miles, made a loud pop while attempting to merge onto the highway and lost power. I had the vehicle towed to David Stanley Chevrolet Monday October 30 where it was diagnosed with a spun lifter which caused catastrophic engine failure. I would need a new engine that was quoted at $11,795. I requested GM assistance as the vehicle was only ***** miles out of warranty and the specific issue (spun lifter) is a well documented defect in this vehicle. GM granted me a reduced quote of $8610 and offered to pay 50% of that, or $4305 and I would be responsible for $4305. I asked for documentation from the dealer so that there would be no surprises at pickup and was told that their antiquated system would not allow them to provide an accurate invoice and then they approved the repair, not me, though I did not object. My engine was on backorder for nearly a month. Once the replacement began, the dealership called to approve an oil leak repair for approximately $300. They called again a few days later to approve a transmission repair for approximately $1100. On December 5th, 2023, I was called and told that my vehicle was ready. I arrived to an invoice of $1427.50. I raised my concern that it should be higher. The employee walked me line by line through the invoice and showed me that the engine repair had been covered fully by warranty. I reconfirmed and was assured I only owed $1427.50. A week later the dealer called saying there had been a mistake. On January 25, 2024 I contacted GM customer support after the dealer said I owed them a total of $7738.22 and they were going to place a lien on my vehicle. On February 15th GM contacted me to let me know that the dealer had been unresponsive and he was escalating my case. Once escalated, the dealer sent the original invoice with TWO completely new numbers hand written and circled. $7603, and $8610. I was then told by GM to contact BBB.

  

  Business Response

  Date: 03/04/2024

  We appreciate the customer bringing this to our attention, and we sincerely apologize for the confusion and inconvenience this has caused.  It appears the adviser who dealt with the customer upon pick up was not aware of GMs agreement to pay for 1/2 of the engine repairs as goodwill, due to it being out of warranty. The $1,427.50 invoice the customer paid was for the separate oil leak and transmission repairs that were authorized and completed.
  
  The original quote for the engine repair was just an estimate.  The final cost to repair the engine was actually higher than originally quoted due to an increase in price for parts.  However, as a courtesy to the customer, the dealership has agreed to pay those additional costs so the customers portion can remain $4,305.00. The customer did agree to pay $4,305.00 and that amount is still owed.  We have been in contact with GM on several occasions,and we have tried to get in contact with the customer to pay the outstanding balance.  The dealership is willing to work out a payment plan with the customer if he cannot pay the full amount at once.  The customer should contact our service manager, ***********************, to arrange payment or discuss payment options.
  
  The customer does need to bring the vehicle to the dealership so we can get the serial number off the new engine.  GM will not pay for its portion of the warranty repairs without the serial number, and the serial number is needed to register the engines warranty. 
  
  We thank the customer for his patience and look forward to resolving this issue to his satisfaction.

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in initial for service of my car. They convinced me to look at cars to purchase instead. I asked them for details about the purchase, and they would not tell me about any of the details until the very last minute. I told them this is my first time buying a car in ******** and I was not aware of all the things I had to do. They said I had to wait for the title in the mail in order to get an OK plate. I asked for gap insurance. They made a few changes to the paperwork In order to get me to the price point I wanted, but did not tell me what changes they were making at the end.They also didnt tell me about the costs I would have to pay when I got my plate. I gave them a **** dollar down payment. They did not charge me sales tax and other taxes for the vehicle, so I was changed another **** for that when I went to get my plate, which I had to go in debt for because they failed to mention that.They were very friendly, but I do not appreciate the deliberate withholding of information, and if I had known about everything, I would have been able to make a better decision. I will never buy from them again and I will advise everyone I know to avoid them because they did their best to not tell me any details of the purchase.

  

  Business Response

  Date: 10/05/2023

  ******** law requires buyers to pay taxes, tag and titling fees when they register a vehicle in ********. That is why those fees are specifically excluded from the contract (see Retail Installment Sale Contract and Vehicle Buyers Order, attached).  This requirement is disclosed to customers in the Vehicle Buyers Order, and customers are required to sign directly underneath this disclosure acknowledging their understanding, which ***************** did in this case (see attached). A dealers obligation is to file the lien in favor of the lender, pay the filing fee for same ($10.00), and send the title paperwork to the customer,which ******************** did in this case. Since David Stanley Chevrolet did not agree to pay any money towards TT&L on this deal (see TT&L Acknowledgement, attached), payment of those fees would be the sole responsibility of ******************* We understand ****************** may be frustrated by this ******** law; unfortunately,there is nothing the dealership can do as this information was disclosed in the documents he signed.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harrassing phone calls from David Stanley Chevrolet even after blocking their number.

  

  Business Response

  Date: 08/28/2023

  Our records show we removed this individual from our contact schedule on October 5, 2015.  See attached screenshot.  Therefore, we believe this complaint to be invalid and request its removal.

  

  Business Response

  Date: 08/29/2023

  Business

  Most Recent Message

  Date Sent: 8/28/2023 5:00:13 PM
  Our records show we removed this individual from our contact schedule on October 5, 2015.  See attached screenshot.  Therefore, we believe this complaint to be invalid and request its removal.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I backed outta the car loan and somebody name **** said I wasnt getting any money back I only had the car 15hrs so what do i do

  

  Business Response

  Date: 08/10/2023

  David Stanley Chevrolet is happy to address this matter.  The transaction could not be completed because the customer provided a fake pay stub in order to obtain a vehicle loan.  When we learned of the fraud, we attempted to reach the customer to demand return of the vehicle, however we could not get a hold of her because she gave us the wrong phone number and address.  If a dealer must resort to self-help repossession (which was the case here), the customer is responsible for the cost of the repossession.  The customer signed a Security Agreement (attached) authorizing the dealership to deduct any amounts owed to the dealership from any down payment made by the customer.  The cost to the dealership to repossess the vehicle was $650.00.  The customer's down payment was $500.00.  Since the repossession cost was more than the down payment, the customer was not entitled to a refund.  
  

  Customer Answer

  Date: 08/18/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Nothing was fraudulent I work at Noval senior care LLC so when u response come correct and i want my money back or I will go above David Stanley head 
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 08/18/2023

  Nothing was fraudulent I work at Noval second my address was corrected when they came in got the car I was at my sister house sleep My phone number corrected so they feedback is a bunch of lies .. and if my car wasnt stolen with all my invoices in my work folder I woulda provided every last one of them matter fact when I go pick up my check Ima ask them to reprint all my invoices second I didnt want the car anyway because they lied anyway 

  Customer Answer

  Date: 08/18/2023

  Nothing was fraudulent I work at Noval second my address was corrected when they came in got the car I was at my sister house sleep My phone number corrected so they feedback is a bunch of lies .. and if my car wasnt stolen with all my invoices in my work folder I woulda provided every last one of them matter fact when I go pick up my check Ima ask them to reprint all my invoices second I didnt want the car anyway because they lied anyway 

  

  Business Response

  Date: 08/22/2023

  We confirmed with ********************** employer that the pay stub she provided was fake.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in June 10th to purchase a 2020 ****** Camry drove the car it was great so continued with the transaction put down 12k half the vehicle value and financed the rest, we wake up Sunday drive the car to breakfast get notification of secondary collision, brake system malfunction, another notification of pre-collision system malfunction. Another notification of check engine visit your dealer we get the codes ran. There is an intermittent mass airflow sensor issue. We drop the car off to perform work on the Wee-o, which included airbox work that was not aget notification of secondary collision, brake system malfunction, another notification of pre-collision system malfunction. Another notification of check engine visit your dealer we get the codes ran. There is a intermittent mass airflow sensor issue. We drop the car off to perform work on the Wee-o, which included airbox work that was not attached. The mass airflow sensor is on the airbox so you would assume that with a fixed issue it didnt we drop the car off another time for seven days they fix the mass airflow sensor with our warranty we drive five minutes it codes back up we go back to the dealer they want us to drop it off again not sure if they can fix it The car has been at the dealer longer than we have had it at our house. The car is still not running good. Weve used our warranty paid for it as a deductible insurance just dropped our full coverage because we dont have proof of ownership of the vehicle. Today is the 59th day we have had this car and havent received the title, the cars, unregistered and underinsured.Making it just a lawn ornament David Stanley is definitely by far the worst car dealer I have ever dealt with especially with purchasing multiple work trucks for our company Since having this vehicle, we have put 961 miles on this 847 of those miles is going back-and-forth to the dealer We ******* minutes away one-way

  

  Business Response

  Date: 08/11/2023

  We regret the customer had a bad experience with our dealership.  It was our belief the customer was fully aware of the condition of this used vehicle, as he purchased it AS-IS after fully inspecting the vehicle and reviewing the Carfax.  Notwithstanding, we want to make sure our customers are happy with their purchase, so as a gesture of goodwill we have agreed to either trade-in the vehicle for the full value or buy back the vehicle for the full purchase price.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** told me We're doing no money down, postponing payments, including TTL, and we're discounting up to thousands off vehicles. Can you come by Monday to look at that. when I got into the dealer the salesmen just wanted me to make a down payment and shotgunned my credit with ***** I did not approve. I told him I had an approved app from global lending services. but they ran it threw some other banks without my consent. when they didnt get me approved The whole time the dealer led me in with false promises and the vehicle had a check engine light that was not advertised in the website he still wanted me to buy the vehicle and pay for the repairs as he said he would only get it diagnosed and not repaired once I paid for it.

  

  Business Response

  Date: 08/04/2023

  David Stanley Chevrolet values customer satisfaction, and we regret the customer had a bad experience at our dealership.  We cannot guarantee the condition of used vehicles, so all used vehicles are sold as-is.  Our used vehicle inspections will cover any necessary safety repairs; any other repairs are at the dealerships discretion.

  Our records show the customer submitted a credit application online through our website.  In order to submit a credit application online, customers must first click a box which authorizes the dealer to pull their credit and submit their credit application to lenders willing to finance the proposed transaction.  Although we believe there was a permissible purpose in this instance, as a gesture of goodwill the dealership has sent letters to the credit bureaus requesting removal of any David Stanley Chevrolet credit inquiries.

  Customer Answer

  Date: 08/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: i have not had an apology from **************  has he still returned my call with reimbursement for my time and mileage. he told me what going to talk to upper management with this matter 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/07/2023

  this what we said 

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/26/2023 ***** trade in: 2016 Equinox.For:2021 **** Explorer Told my Mother and I to get out of the vehicle and had a check for *****.No resolution. They were to redo the papers in financing and didn't to where my Mother's name was on ad well. I spoke with **** ****** ******'s and that's what she needed to finish up the deal. 3mths of bank statements. Award letters.Mom to sign.voided ************ ********************* ************* We should've not ever been treated as such.This is what you call bad PR.

  

  Business Response

  Date: 07/26/2023

  David Stanley Chevrolet values customer service, and we apologize if this customer had a negative experience at our dealership.  We are happy to report the customer has purchased a vehicle from our ********** dealership. As such, we believe this matter has been resolved.

• Initial Complaint

  Date:05/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got approved for a vehicle with David Stanley Chevrolet last month. They contact me today stating that he would give me a better vehicle because they couldnt produce a title on the car. I get to the dealership and they took the car back and told me that they can get me financed for another car. This is totally not my fault at all. I believe they should have worked something out considering that this isnt my fault. Now Im back carless. Because of this company. How do you sell a vehicle with no title. They seem to be like a scam or something. This is unacceptable

  

  Business Response

  Date: 05/25/2023

  David Stanley Chevrolet is happy to address this matter.  The dealership acquired the vehicle the customer attempted to purchase from the auction. Unfortunately, the title the auction provided had a mileage discrepancy.  We sent the title back to the auction to fix the error, however that process takes at least a month.  Since we would not have been able to provide title within 30 days, the deal on that vehicle could not be completed.  We tried to get the customer re-approved for a loan so that we could put her in another vehicle, but unfortunately no lender was willing to finance the transaction. We wish we could have helped this customer further, but unfortunately these issues were beyond our control.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car through here the car salesmen was great but the manager ***, will not fix my check engine light that has been on before I got this car, he even sign a paper stating that he would get it fixed. I took it in and all that was happen was the light turn off two days later it came back on. I took it to AutoZone to get the reading even told them what it was and after I got my car back and it came on again I took it back to get a reading and it is the same problem and now *** is not trying to get it fixed, it was only bi passed. I talked to another department and they are getting me the copy of the promise to fix check engine light.

  

  Business Response

  Date: 05/12/2023

  David Stanley Chevrolet strives to ensure all customers have a positive experience with our dealership, and we apologize for any inconvenience or frustration caused by this issue.  The dealership has agreed to fix the issue causing the check engine light to illuminate at no cost to the customer.  The dealership is working directly with the customer to facilitate the repairs.