Reviews

Review Details

• Review fromRodolfo S

  Date: 07/01/2024

  1 star

  Rodolfo S

  Date: 07/01/2024

  Braden has been the most predatory property management group i have ever rented from. The lease agreement that a tenant is signing into is not given to the tenant until about 2 weeks from when you are supposed to move in, at which point you almost have to sign since you have been approved as a tenant, have already paid a steep fee and have already ended your former lease in order to move in to a new house with a date set.Once you receive the lease, you read the most outrageous maintenance contract i have ever seen. A $50 dollar fee for each and every maintenance request regardless of what it is.We would not have signed a lease with this company if we had seen this ridiculous section before we had already made plans to move in. The leasing agent let us know that the first request is free in which they recommend adding all of the service requests into 1 ticket.We followed these instructions and lived in the home with the following issues:Garage door opener that does not work.No ** to one of the bedrooms.A crawlspace that does not have an actual door in which various animals break into to live under the house.Living room reaching 80 degrees since the ** unit is not adequate for the size of the house. (See above where 1 of the bedrooms has no ** to it at all)Once we put in our 1 service request, they still charged us $50 dollars for the "tenant portion" which can be charged "regardless of cause"So now we will be waiting for the next maintanence request we will have to submit which will have the $50 fee and an additional $50 fee that can be slapped on for a tenant portion.We look forward to never doing business with this company and will actively spread awareness on social media and around the *** metro.Btw: the solution that they gave us for the ** was to install a window unit in the living room to "help". One of the bedrooms still doesn't have any ** to it.

  Braden Group

  Date: 07/02/2024

  Hello! Our leasing staff makes sure to go over the lease thoroughly before a tenant signs, explaining the $50 tenant portion of maintenance fees. The fees are presented up front, and notified to the tenant before move in. The lease also requires an initial on the first page, confirming that this information was given to the tenant prior to the tenant signing the lease.The tenants are also required to read and initial each page of the tenant orientation packet, which explains the 2 week repairs. We have these on file, if you would like a copy.Unfortunately, since we do not own the property, and we only manage, we presented the options to the owner regarding the air conditioning, and the owner opted to just place a window unit into the home to assist with the temperature. We unfortunately cannot go against the owner wishes, in this case, and made sure to complete the window unit installation within 2 days of the owner's approval.The crawl space was submitted on 6/17/2024 by the tenant, and resolved on 6/20/2024. We were not notified there was any further maintenance needed for the crawlspace.The garage door was submitted on 6/17/2024, and parts installation scheduled for 6/28/2024. If this is not completed, we have not been notified. Please let us know if you need further assistance by texting the chat line, or submitting another maintenance request online. Thank you!

• Review fromDaren M

  Date: 10/23/2023

  1 star
  This is the most awful group to rent from. If you value your money, you will not rent from here. I moved in in April 2023. Trying to set up my utilities account, and I send them a message saying that they were responsible for water and I did not have to worry about anything. Well that was a lie because 3 weeks later, my water was shut off. They told me they would handle it, and they never did. They just replied one day that they called and were waiting for a call back. I called *** four times, they had never received a call from Braden Group, except for the account in their name was deleted. I messaged them about this and they just said we got it wrong we cant do anything to help you. So already Im not having a good experience because my toddler (1 year old son) and I, were without water for 4 days. Needless to say I was extremely upset. Fast forward to June/July, after a period of heavy rain, a crack in my ceiling had started leaking. It took nearly 2 days for someone to come fix it. Then at the end of July, I receive a text from them offering my deposit and one months rent back if I move out on good terms within 30 days. Me, being 21, thought that this was them wanting me out asap. So I am scrambling to find a place to live, and found one, and had informed them I was going to move out. They text me at 7:30 in the morning that the offer rescinded the offer. (btw they wont reply to you earlier than 8 if its something you need urgently and thats a maybe.) They were extremely unprofessional and rude so I just moved out and was told my deposit would be returned within 30 days. Legally it has to be back in 45 days, and it got there past 50 days. They had told me 09/21 it was sent out but the stamp was for 09/25. They charged me $400 for trash and a cleaning fee when the house was spotless when I left the keys there. They also DID NOT SIGN THE CHECK. (Natalie *********************** COO of braden group and property owner.) Im also not getting any replies via email.