Complaints

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The problem is not with the healthcare provider, it is the healthcare providers *************** I spoke to the radiology group at Saint ******* and they said it has been going on for years. The reviews are full of people who were turned over to a credit agency. and I dont want that to happen to me. The bill was approved by Oklahoma Soonercare and they will pay the bill, but it has to be filed correctly. The bill is now overdue in the amount of $130.00

  Business response

  02/23/2024

  The patient received 2 different services from Oklahoma Radiology Group during the December visit to St. ******************* The patient's insurance processed & paid one of these services and denied the other which in turn generated a statement to the patient.

   

  Patient called our *********** on 1/24/24 to discuss the statement received and the Representative told him at that time that we were refiling the claim & to disregard the

  statement. He then called back on 2/6/24 (same day as complaint was filed) and that Representative explained that he would need to allow more time as we were waiting on a response from the payer. The notes on the account indicate that the patient understood and disconnected the call.

   

  At this time, it appears that the patient has filed this complaint prior to any negative impact to him & we are hopeful that this will not reflect negatively on our office or the radiology group that we bill for as there was no wrongdoing by either party.

   

  Please feel free to reach out to me directly should you have any questions or need additional information@ *********************

  Customer response

  02/23/2024

  
  Complaint: ********
  
  I am rejecting this response because: I just signed in to the online pay portal right now and this is what was posted:"Make a Partial Payment Enter an amount that will pay today. You will be billed for the remainder in the next billing cycle. Minimum payment of $25.00"
  

  I tried to use the email address from her last post on BBB but it was not a valid email. When I did call to the call center, I spoke with someone who spoke bad English, so I hung up and called again. The next person was a little better but spoke what seemed like a flow chart and just told me I owed it. I finally got an OKC number and called it and supposedly, they were going to remedy it and yet they sent me another bill in the mail. On Tuesday, January 23, 2024 at 10:34:34 AM CST, <********************************> wrote:
  Thank you, the insurance would have to reprocess that claim that they denied 
  *******.

  I called soonercare and the problem is the way it was filed, I talked to the radiology **** at Saint ******* and was told this has been going on for years.I did a ****** search and people have been turned over to ****************** Supposedly they were going to fix my balance but I got another bill in the mail and nothing in writing, that it would be fixed. The respondent hopes that this complaint doesn't go on her record however they have turned patients in to the collection agency for their own mistakes. There was just a complaint with the BBB regarding the very same thing that I have filed a complaint about. 

   

  
  

   

  Business response

  03/08/2024

  The patient received 2 different services from Oklahoma Radiology Group during the December visit to St. ******************* The patient's insurance processed & paid one of these services and denied the other which in turn generated a statement to the patient.

   

  Patient called our *********** on 1/24/24 to discuss the statement received and the Representative told him at that time that we were refiling the claim & to disregard the

  statement. He then called back on 2/6/24 (same day as complaint was filed) and that Representative explained that he would need to allow more time as we were waiting on a response from the payer. The notes on the account indicate that the patient understood and disconnected the call.

   

  At this time, it appears that the patient has filed this complaint prior to any negative impact to him & we are hopeful that this will not reflect negatively on our office or the radiology group that we bill for as there was no wrongdoing by either party.

   

  Please feel free to reach out to me directly should you have any questions or need additional information@ *********************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  At the beginning of February 2023 I went to the ** at Saint ******* located on *************************** , *******, ** ***** for treatment. I have insurance and some of it has been covered by my health insurance. I received a bill of Oklahoma Radiology Group in an E-mail on 3/2/2023 in the amount of $47.28 which was paid on 3/7/2023. Today, I decided to open the old statement link on a whim and see another $5.69 charge for which they are requesting payment. Posted on 12/6/2023, but I never received an actual paper bill. On top of that I also received a letter from a collection agency they have hired to collect $21.21. Again, I never received a bill; not in the mail or in an email. I am requesting a full explanation of the charges, as well as Oklahoma Radiology Group PC to pull back the collection agency for the bill I never received

  Business response

  01/19/2024

  Ms. ******** -
  The patient received3 different servicesfrom Oklahoma RadiologyGroup during the February visit to the ER. The patient's insurance processed initially on 2/23/23, the patient paid the remaining patient responsibility portion@ that time on 3/9 /23 and then there was a payment posting correction on 12/ 23/ 23.
  
  This being said - the patient did in fact owe the $21.21 which I have pulled back from our accelerated payment program with no adverse effect to their credit & the $5.69 that we did not bill them for and I have adjusted the total of $26.90 off of oursystem as a courtesy.
  
  I would like to note that the patientdid not call our office at any time to inquire about their balance or question if they shouldbe receiving anotherbill based on the explanation of benefits documents they were receivingfrom their insurance which clearly documents how much they were responsible for paying prior to filing a complaint. Our Call Center Team could have easily explained to them their account activity.
  
  Pleasefeel free to reach out to me directly shouldyou have any questions or need additional information@ [email protected]
  
  Respectfully,
  
  Kerry A. Tretheway Billing Manager

  Customer response

  01/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩