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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Roadside Assistance

Haulage Roadside Assistance Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in need of towing service and called the company to tow my boat and trailer. This was at 12:30 in the afternoon. I was stranded on the highway on the side of the road. This company told me it would be a 45 minute wait for their tow truck. They did not show up until 4:45. During this time they would call every 45 minutes and say it would be an additional 45 minutes. They charged me 780 dollars and said if I cancelled at any time they would charge the 780 plus an additional 350 for the cancellation. Making the total 1000+ dollars. When I called to complain they offered to refund only 30 dollars for my difficulties. The manager proceeded to tell me that 30 dollars was a lot of money. I find their business ethics lacking and that they take advantage of consumers. They said that their excuse was That the driver was Given the wrong address. We gave them exact coordinates of where we were. We were located 40 miles from their place of business. Even if The driver got lost it would not have taken him 4 hours to find us. They had plenty of opportunities to call us.

    Business Response

    Date: 06/27/2024

    The driver did not arrive at the estimated time because the client provided an incorrect address. That is why our driver was late. 

    Customer Answer

    Date: 06/27/2024


    Complaint: ********

    I am rejecting this response because: we gave the driver exact coordinates. The driver was lost, that was not our fault. In addition to this , we were stuck by the side of the road for 4 hours. It iwas a 40 minute drive from *** to where we were. We even received updates every 45 minutes saying that they were on their way when in fact they had not left yet. When we spoke to the drover he even admitted that he was taking other calls during the time we waited. The wait time was ridiculous and very poor business practice. They continued to lie to us for 3 hours before they even sent someone. I can assure you the driver was not lost for 3 hours and 15 minutes before he contacted us. 

    Sincerely,

    *************************

Haulage Roadside Assistance Co is NOT a BBB Accredited Business.

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