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Business Profile

Subscription Boxes

Happily

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/5/24 I received a 7.99 charge. This was not authorized, it was stated it was a recurring charge for which I have no information on.

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a $7.99 charge on my credit card from 12/5/2024 which posted at @ 1217 am EST. The charge appears from DBX DIGITAL THEHAPPILY.COOK. I did not make this purchase. This charge appears to be from the thehappily.co, the same company I subscribed a few date boxes from in 2021, and I cancelled 10/21/2021 (I have the cancellation receipt). I went to the company's website, and it no longer exists. I disputed the charge with my credit card company as fraudulent, and it says it appears as a reoccurring charge which concerns me. I looked back through my credit card, and have not received any charges from this company recently, this is the first I noticed on 12/5/24. I want to ensure I am not getting reoccurring charges, and find out what is happening as this company no longer appears to exist and I cannot visit the website.

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 5, 2024, I received a $7.99 credit card charge from *** ******l. The phone number associated with the charge was disconnected. After I disputed the charge with my bank, the following appeared on the reversal: THEHAPPILY.CO, OK *********  Since then, there is no record of this company anywhere that I can find. I used to subscribe to them a few years ago, but I have long-since cancelled my subscription and have not purchased from them in 2 or 3 years.

  • Initial Complaint

    Date:12/20/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to subscribe to "Date Boxes" from "Happily Co" from January through June 2024. I cancelled all services in June. I received an unauthorized transaction on 12/5/24 of $7.99, as did many other people apparently. The website no longer exists. I sent an email requesting a refund, but I'm uncertain if it's been received. I'll be disputing my transaction with my bank.

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Years ago, I cancelled my subscription to ***********, a service that sent you subscription boxes monthly. On 12/5/24, I suddenly received a charge for $7.99 without notification, without my permission, and without receiving anything for the charge. I attempted to locate the business online and their website no longer exists. This is a fraudulent charge.

  • Initial Complaint

    Date:12/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/5/24 I was charge a subscription fee for an item that I did not order or authorize. I used their datebox service in 2017, and not since then. I tried to access their website, which is no longer in service and there is no way to contact them.

  • Initial Complaint

    Date:12/15/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't had this subscription since 2018. I recently noticed two charges for $7.99 on my account The company no longer in business and there is no way to contact them. reported it to my bank and has them cancel my card.

  • Initial Complaint

    Date:12/15/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought from Happily several years ago, but canceled our subscription more than 12 months ago. I was charged on December 5 for $7.99 for services not rendered.

  • Initial Complaint

    Date:12/14/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Happily date boxes was a subscription service that I have not used since 2020. I was charged $7.99 on 12/4 without authorization. This business is no longer viable or active.

  • Initial Complaint

    Date:12/14/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/5/24, I was charged $7.99 for a digital datebook subscription from the Happily. I did not authorize this charge and have not authorized a Happily charge since August 2023. Their company appears to no longer exist online and I am attempting to receive a refund and remove my info from their system after a fraud claim with my bank.

Happily is NOT a BBB Accredited Business.

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