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Business Profile

Subscription Boxes

Happily

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 65 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to have a subscription to happily (formally datebox). I cancelled my subscription years ago. However, I was randomly charged 7.99 on 12/05/2024. I looked online and I am not the only one that this happened to. I tried to find someone to contact about this, but everything has been taken offline.

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a subscription box from this service after doing a lower-cost trial. I received the first few boxes and then cancelled. My subscription was auto renewed without my consent. When I tried to contact them about the renewal there was no way to contact them except for an email address, which I emailed several times and never received a reply from. I removed my card from the account, canceled my subscription, and figured I'd just write it off as a loss. And then they charged me again, even though I did not authorize the second charge, and it was a bogus charge for a "digital datebox" which I did not order or access in any way. When I tried to log in again to see how I can completely cancel any association with them, their whole site has disappeared.

  • Initial Complaint

    Date:12/13/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $7.99 was taken out of my account without my permission on 12/5/24. I used to have a subscription but cancelled it several years ago. The website no longer exists and I am unable to contact the company.

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a trial subscription in April 2024. I have not purchased recurring subscriptions. Only a trial was charged and received. I did not hear from this company until they charged me $7.99. The charge came as $7.99 with DBX DIGITAL. I have not purchased anything or agree to any deduction. Their website is down and they are unresponsive to the support email i found when I placed my order.

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After not having my subscription show up for several months, I googled the company, attempting to login, and found no website for them. I then checked my bank account to make sure I was no longer being charged, and I have a charge of $7.99 from 12/5/24. There was no service that amounted to this charge. Also, I only got two of the 6 boxes that I paid for in my subscription before this company apparently went out of business without notifying customers.

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/5/2024 $7.99 was taken from my account without my permission. I made a few purchases from Datebox 2017/2018 timeframe but have not done business with them since. Then all of a sudden I received this charge with no services requested or provided. Clearly fraudulent. Reported to my bank and account closed.

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered from this company back in 2019 then canceled it after receiving a few boxes, and suddenly on 12/5/2024 I got a charge on my card for $7.99. I cancelled ALL subscriptions with this company and haven't ordered from them in years, so not sure why they suddenty charged my card out of the blue (especially when it looks like the company is no longer in business anymore!).

  • Initial Complaint

    Date:12/12/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $7.99 on 12/05/2024 by Happily Co despite not having an active subscription. I previously had a subscription that I cancelled back in 4/2024 after receiving 3 date boxes. I attempted to contact the company; however, the website is no longer valid and I could not locate any other valid contact information to dispute the charge.

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/5/24 I noticed a $7.99 charge from this company on my bank statement for a purchase I did not authorize. I purchased a box from this company one time in 2020 and have had no further purchases or interactions since then until this charge popped up from out of nowhere last week. I have reported the fraudulent charge to my bank but have no way of contacting the company itself to seek reimbursement.

  • Initial Complaint

    Date:12/11/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/5/2024 7.99 was taken from my account without permission. I made a purchase probably 6-7 years ago and have not done business with them since then all of a sudden received this charge. No services with provided.

Happily is NOT a BBB Accredited Business.

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