Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired on the out of the door price on a 2025 Jeep Gladiator Nighthawk. I gave them my credit score and told them I was not trading in. Received an email quote for $31,381 out the door price and asked if I would finance with them. Received another email directly after from new car manager asking if I received the quote. After looking at the truck we sat down to look at options. I was notified within a few minutes that they would match my credit unions rate. They started drawing up numbers and were over the $43,*** MSRP. I showed the email from the salesman with the quote of $31,381 as well as the email from the new car manager asking if I received my quote and was asked if I was coming in. He asked me to ask for two specific salesmen including the one that negotiated with me via online inquiry. I replied that I would be there after work. I got there and was told the gentleman I dealt with was gone and was sent to the other salesman mentioned. He stated he was caught up on the deal we were working on. I drove the truck and afterwards asked to do paperwork. After seeing the high numbers over MSRP, I showed the email quote to the salesman and he took off. An assistant manager came back and said the quote was wrong. I showed the email from the manager and he went to get him. Neither of them returned and the salesman returned and stated there was nothing he could do and he would buy me gas for the drive. He got up and walked away. Do dealerships not exist to sale vehicles? I left after the salesman walked away. I was advised to contact the manager this morning and ask for a resolution via email and cannot get a reply, will not accept my calls on his cell or office line. This is fraudulent, and possibly criminal behavior against consumers. They get you in only to say they cant sale you a vehicle at quoted price. What is the point of negotiating if you will not honor a quoted price? I met all the criteria, excellent credit score and willing to finance with you.

  Business Response

  Date: 01/29/2025

  Our New Car Director worked with Mr. ******** and they were able to come to a resolution and Mr. ******** purchased a vehicle.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2023 Jeep Grand Cherokee from this dealership on November 11, 2023. The vehicle has been at their service department since May 22, 2024 with no answers of when repairs will be completed. The dealership refuses to offer any explanation or assistance while Im still making payments on the vehicle.

  Business Response

  Date: 11/20/2024

  ****** and her attorney are in negotiations with ********** for a manufacturer buy back on her vehicle. Jim Glover CDJRF has provided ****** a loaner vehicle for alternate transportation and are providing all information as requested by **********. We hope for an agreeable resolution for ****** and will continue to do our part to expedite the situation. We have taken this issue as far as we can with the manufacturer on ******'s behalf.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from *** Glover Dodge in 2018. It is a 2015 ***** Silverado 1500. In the process of purchasing the vehicle I was told of a program *** Glover offers called Engines for life. I was told that if I used *** Glover service department on my vehicle and added a B&G product called *** in my oil changes that they would cover an engine failure and replacement. This incentive also applied to used vehicles. I asked them if I could bring the *** additive myself or if it had to be purchased from them. I was told I could do either, I just needed the additive added during oil changes. I have been using *** Glover service department since I purchased the vehicle and having them add the additive *** on all my oil changes. The truck had little over ****** miles at purchase. 3 weeks ago my truck started to ride different in my neighborhood. I had a mobile mechanic come look at it and I was told I would need a new engine. I had it towed to Glover in ******. My truck has roughly ******* miles on it now. They took almost a week to inspect it. Then informed me that I would need a new engine but ** and Glover dealership would not cover any expenses. They said because I brought the additive in myself instead of purchasing it at the dealership. This week they told me that ** and *** Glover would offer ***** each but the repair would cost ****** dollars. *** Glover is unwilling to comp the labor expenses. The whole reason I have been having my service done at *** Glover and using the ** additive was for this Engine for Life program. My complaint is that *** Glover Dodge, continually offers people an "Engine for Life" program and now that I have followed that program they are unwilling to replace the engine as they promote they will. It has been extremely difficult to get responses from them and taken days to get any answers at a time. Attached is records of my service history.

  Business Response

  Date: 11/21/2024

  We are working with ******* towards a resolution. There are multiple options and ******* is choosing the one he wants to go forward with.

  Customer Answer

  Date: 11/25/2024

  I am working with *** Glover Owasso.  They have been giving me some more reasonable options.  The communication still has been difficult and lacking at times.  The resolution will not be exactly as I had wished and still believe the engines for life program is misleading, but I believe we have an agreement.  

  Customer Answer

  Date: 11/26/2024

  I have reviewed the business response and accept this resolution. 

  I am working with *** Glover Owasso.  They have been giving me some more reasonable options.  The communication still has been difficult and lacking at times.  The resolution will not be exactly as I had wished and still believe the engines for life program is misleading, but I believe we have an agreement.  

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck back in the first weekend of April. There was something wrong with the paperwork 3 consecutive times so I drove the truck for over 3 months without any papers showing that the truck was even mine. I was bounced around between 2-3 different managers where it was something new each time. On the 4th attempt to get the paperwork finalized, I dropped off the truck at *** Glover. Because since I had not technically purchased the truck yet, I did not have any coverage with my extended warranty company. A couple weeks after I bought the truck it started having problems so I was not able to even make a claim, even if I did make a claim right after actually purchasing the truck it would get denied because the warranty company would consider it pre-existing. So they have now had my truck for over a month trying to get the extended warranty company to cover the repairs and communication has not be great, to say the least. Unfortunately now Im kind of stuck in a position because I had to finally purchase the truck in order to get the extended warranty company to make the repairs but at this point it feels like theyre just stringing me along to then tell me its denied, so then I have to come out of pocket. And also wont be able to make the same claim in the future, or any claims that relate to the problem. Ive called up to the service department and every once in a while I can get a hold of someone but today (8/21) I tried to talk to literally anyone and got transferred to 3 different people with nobody picking up. This also happened a couple times in the past when I was attempting to get my paperwork for the truck. The only good part has been that Im in a loaner vehicle thankfully.

  Business Response

  Date: 08/28/2024

  I have talked with ****************. We are now in direct communication and have moved past the original issues presented by the extended warranty company. We are going forward with the repair on ****************' vehicle and will continue to improve our communication until this process has been completed.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Mini ****** ********** All4 S from *** Glover Dodge on April 29, 2023. Within two days, the car had issues and the dealership had me bring it back to be repaired. I was told it would be ready the next day. It was not, it actually was not fixed for about three months. I received my vehicle back late July, early August. The issues I have with this is that I was told day after day that my car would be ready the next day. I had no reason not to believe this, however the dealership did have a return policy of five days. They kept telling me my car would be done the next day, so I did not have a chance to take advantage of the return policy. They also had my car for so long that I incurred over $300 in fees from the department of motor vehicles because a VIN inspection needed to be performed, but could not be done as I did not have the car in my possession for so long. Last week, the car's engine completely failed. I am now stuck with a car that does not run and a loan balance of $18,000. I attempted to trade the vehicle in with **** a few weeks ago, I filled out a credit application, and was told I would receive a call back. I did not receive any call telling me if I was qualified for a new car or not. I called the dealership several times after that to speak to someone. The vehicle did not even last 365 days. I did not even have the car in my possession for 280 days of that year. Not to mention that I feel I was overcharged for the vehicle to begin with. The car is worth $10,000 less not even a year after purchase.I feel that I was taken advantage of by this dealership. I was steered in the wrong direction when they kept telling me my car would be fixed and then the return window was up. I feel that they owe me at least the extra fees I incurred with the **** but honestly, I feel that they should help me get a new vehicle. This is unacceptable.

  Business Response

  Date: 05/21/2024

  I spoke with **** and we are working together towards a resolution to address her concerns. **** is sending me the receipt for the overdue tag fees and those will be reimbursed. 

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle on 02/17 from the dealership. I gave them a cashier's check with the price of the vehicle, as told by the sales person. The final price for this vehicle was $151.70 less than my cashier's check. I was told that a check would be sent to me. That was more that 70 days ago. I have left messages to the financial office several times and I have texted the sales person. Just today I have left another message with the manager of the dealership. During all that time all I have received from them was a response from my text that there was a problem with some system. No eta on that, nothing. I plan on calling the police in ****** this Monday to report a theft. I have patient and polite but this is my money, I don't donate it unless it is on my terms. Can you help?

  Business Response

  Date: 05/06/2024

  Thank you for talking with me **********************. Again, I apologize for the delay in the refund and the issues with the titling paperwork. I am glad that we are getting all of those concerns addressed and corrected to your satisfaction. Please don't hesitate to reach out if you have any additional issues or questions.  We appreciate your business.

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 3 Amazon vans at this dealership due to having to have them towed to "the nearest dealer". I cannot get TJ, the service manager, to call back after leaving messages for the past couple of weeks and every day this week. They are basically holding my vans hostage and not getting them fixed. One of them has been there since August 2023. Also, last I heard, they were trying to say 2 issues were there when they received them, when I know full well they weren't. They broke a key off in one of the ignitions and tried to say they received it that way. They are the ones that broke it. I need some resolve. I wish I had a way to reach *** or ******* Glover to tell them how poorly treated I've been, as a returning customer. (This is not due to me wanting to; it's required from Amazon to tow to nearest dealer, which is unfortunate since their service department sucks!) I want this reported. They falsely advertise that they have the best service department in OK.

  Business Response

  Date: 02/02/2024

  To Whom It May ***************** have spoken to ***** previously but have most recently been in contact with a gentleman by the name of ***** who is, from what we have been told by *****, the shop *******. We did miss a phone call from him yesterday but when we attempted to call him back we did not get an answer and was not able to leave a voicemail message. We will attempt to make contact with either ***** or ***** again today.

  Regarding the vehicles repair statuses:

  KV9 - Promaster was towed in with a no crank no start concern. Upon diagnosis, we found the starter was seized internally. We obtained authorization for replacement of the starter. We installed a new starter and attempted to start the engine. Upon start up, the engine came apart internally. We obtained authorization from Element fleet to perform a teardown on the engine. After the tear down of the engine, *** sent out an inspector which reported water inside the crankcase and authorization for engine replacement was denied. After notifying ***** of the findings, she instructed us that the van was being retired and would be picked up. If we should be doing something different please let us know.
  
  **** -  Vehicle was towed in with the ignition key stuck in the ignition. We currently have a lock kit on order for it with an ETA of mid-February. Please see the attached picture. We didn't break the key off in the ignition.
  
  KV21 - Vehicle was towed in on January 3rd with a no crank no start concern. We are currently working with Ram technical assistance for a no communication condition and will hopefully have a diagnosis soon.  

  We apologize and understand this is a frustrating situation.  We are always striving to improve our business and we acknowledge your request for better communication.  Please let us know the best and most preferred way to maintain a line of communication and to whom it should be directed towards.  We'll be glad to accommodate in any reasonable manner.

• Initial Complaint

  Date:01/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sent a double stamped ************ with a notarized letter, DMV will not take this for us to register the vehicle in *****. We bought the vehicle in October ************************************************** ***** because of the ************ being double stamped with two different dealerships. We have called the dealership numerous times for help and for another ************ but they do not answer or they tell us they will call back and they do not. We already have over 100 dollars of fees accumulated because of this and we have not found a resolution to this problem with the dealership.

  Business Response

  Date: 01/11/2024

  I do want to apologize for this inconvienence.  We went thorugh a system conversion and our titles and MSOs were not printing correctly.  We were hoping the letter would work.  We have applied for a duplicate MSO and have received it.  We have reached out to confirm on where to send the corrected MSO. Again, I want to apologize for this issue that you encountered.  If you would send me a copy of your reciept showing the penalties, I will reimburse you for those.  My email is *************************************.   Thank you for your patience!

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  please see attached or caselink

  Business Response

  Date: 02/23/2023

  Business Response /* (1000, 8, 2023/01/18) */ This concern has been addressed with the consumer and resolved to their satisfaction. Consumer Response /* (3000, 10, 2023/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was given the opportunity by the business to trade in the vehicle that the complaint is on. However the payments do not meet my criteria budget. I went back to the business on Thursday the 19th of January and spoke to the Head sales person. As of 3:30 p.m. on Thursday the 19th of January I am still waiting a response from the business. I had told them that if the payments could not meet my budget I will not be able to do the trade off on the other vehicle. In this case I requested to have a refund to cash out on the said vehicle. Business Response /* (4000, 19, 2023/02/03) */ We came to an agreement with Mr. ********* and signed documents for the new vehicle on 1/17/23. It can take up to 30 days to fund a new loan. Our standard practice is to not pay off a lien on a customer's trade until their new loan is funded. I have asked my accounting department to expedite what they can, and have reached out to Mr. ********* to speak with him about his current situation and when his payment is due. I have left a voicemail for Mr. *********.

• Initial Complaint

  Date:09/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, Jim ****** posted an ad to purchase vehicles, to which I responded. They requested information which I provided and I made a trip to Owasso with my daughter in order to sell my car to them. During the first trip, they inspected the vehicle and test drove it. Because we weren't able to purchase another vehicle that day to go home with, the sale didn't happen that day. They did mention that my daughter had driven the vehicle in "4low" and the sale price would be lowered because of that. (!!) However, I did still want to sell them the vehicle so my husband and I took two cars on a second trip. As I was waiting for the lady to prepare the paperwork, she returned to her desk and told me that they wouldn't be purchasing the vechicle after all because on the first trip to the dealership, my daughter had driven it to Owasso (from Coffeyville, KS) in "4low" and now the transmission was ruined. Naturally, I was VERY UPSET, as I knew nothing was wrong with the transmission. I took it to a ASE Certified mechanic that has worked for us before and his findings of a transmission in perfect working order are attached. I also contacted a good friend that I have raced cars with and known for over 25 years, an ASE and CNG certified technician who stated that it is impossible to drive at highway speeds in 4low. I sent a certified letter addressed to Mr. Jim ****** himself, hoping for some sort of resolution or explanation, but it was signed by Jean ******* It was received on 7/8/22 so I'm assuming I will not be getting any explanation or resolution through that channel. I have attached the letter I sent to Mr. ******. It has all the dates and times and people I talked to and everything that happened and people involved. This space was not large enough for the entire exchange.

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/09/14) */ I have communicated directly with Ms. ******* and have worked out a resolution that we both agreed to.