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Business Profile

Auto Rentals and Leasing

Budget Rent-A-Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Budget Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3,003 total complaints in the last 3 years.
    • 1,087 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/16/22 I rented a car from the budget on Airport blvd by hobby airport in Houston, TX. Everything went fine and returned the car. I assumed that was the end of that. I received a charge on my card for $250 from budget so I called and was informed that it was a cleaning charge. So I asked if they could send me the pictures from their claim. When I got the pictures there was a normal amount of dirt from entering/exiting the vehicle. They stated there was a dog hair but there was never any animals. It was in fact my girlfriends hair. We went back and forth and settled on 100% refund on the charge. They said it would take 48-72 hours to show in my bank. I waited a full 10 days and never received. I called again to see what the issue was and the payment was never sent so they sent it again. It's now November 10th. I still haven't received anything. I almost forgot about this and I think that's what they were expecting. I have included pictures from their case report and the Refund letter email.

      Business Response

      Date: 02/01/2023

      Business Response /* (1000, 5, 2022/11/11) */ In regard to the aforementioned BBB complaint case#: XXXXXXXX, thank you for allowing us to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show you have already contacted our customer service, and the cleaning fee of $250.00 was refunded on 10/25/22. Also, a letter was emailed confirming the transaction. Thank you for allowing us to address your rental concerns. Accordingly, we are closing our case file. Sincerely, Avis Budget Group Response Coordinator Consumer Response /* (3000, 7, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) My records show that the $250 was never refunded according to my bank statement. Could you upload the email confirming the payment was sent? I reviewed my emails from 10/24-10/26 and the only emails from Budget are promotions for 35% off of their rates. I will not be satisfied until I see the money in my account. It was easy to take the money but now to return it is very hard. Business Response /* (4000, 9, 2022/11/16) */ Upon review of your rental details our records revealed that when the refund was submitted on October 25, 2022 it failed to process automatically. When this occurs, our team must manually process the refund and the amount of $250.00 has been applied to the Mastercard ending in 9449 that was used for the rental. Please allow 3-5 business days for the processing of this refund to your account. Sincerely, Customer Advocacy Response Coordinator Escalation Team Avis Budget Group, Inc.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a car to rent with Budget Rent A Car for Thursday October 20th. I paid online with my debt card which was accepted and charged for $118.55. When I arrived at the airport, the woman at Budget's rental counter informed me that my drivers license did not match the name on my debit card. I recently got married and have not changed all my cards. They would not rent me the car that I paid for. As such, we proceeded to cancel the reservation at the counter. I have attached said image of the confirmation confirming the cancellation on October 20th, 2022. Said email with confirmation of the refund noted that I should expect a refund within 3 to 10 business days. It is November 7th, I called Budget today, November 7th and the supervisor at the office says that they cannot figure it out and have escalated the issue. They said they will respond within 5 business days. This is fraud and I want my refund for services that were paid for but refused to be provided.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/11/09) */ In regards to the aforementioned BBB complaint case ID#XXXXXXXX. We thank you for contacting Budget regarding your rental experience. Budget is a company that is actively interested in and committed to providing the best all-around service for its customers. It is distressing to receive a report of this nature and to learn that a customer has found some aspect of their experience to be less than satisfactory. Upon review of your rental details our records revealed that when the rental was cancelled on October 20. 2022 the refund of your prepaid reservation failed to process automatically. When this occurs, our team must manually process the refund. Our prepaid department has followed up on your case yesterday November 08, 2022 and dis process the refund in the amount of $118.55, manually. Please allow 3-5 business days for the credit to show in your account. Please accept our apologies for any inconvenience this may have caused. Sincerely, Customer Advocacy Response Coordinator Escalation Team Avis Budget Group, Inc. Consumer Response /* (2000, 7, 2022/11/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response. I will wait the additional 3 to 5 business days for my refund. The complaint will be renewed if at 17 business days the money has not been returned.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sorry I choose the wrong location while filing a complaint with BBB regarding Budget Rent-A-Car system. My complaint is regarding Seattle (WA) airport location. I rent a car Nov 4~6, and I filled the gas to full at Chevron gas station around 1 mile to the airport budget car return facility just before returning the car. I showed the receipt to the guy at car return to show that I filled in the gas to full to avoid any fuel service fee, and the guy told me to leave the receipt on dashboard together with the car key. I did exactly the same. But today I got e-receipt from Budget and it showed a $15.99 fee service fee was charged. This is definitely ridiculous. Please help resolve the issue and let Budget refund me the fee they should NOT charge at all.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 6, 2022/11/09) */ BBB CASE#: XXXXXXXX Budget case# XXXXXXXX Rental # UXXXXXXXXX Your file referenced above to the BBB under case#XXXXXXXX has been forwarded to our office for review and reply. We have reviewed your rental and notes from your case. By way of explanation all ABG contracts are subject to a final audit. During this audit the fuel charge was removed from your rental. We have e-mailed a copy of the receipt to you under separate cover for reference. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs. Sincerely, Budget Response Coordinator Consumer Response /* (2000, 9, 2022/11/09) */ This issue has been resolved. Budget rent-a-car did refund me. Thanks a lot.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/4/22 my husband and I received a letter from Budget Rent a Car; Nora *****; Emergency Road Service Specialist. The letter was dated for 10/25/22 to inform my husband; *********** ***** that Budget identified glass damage on the vehicle. We rented a Toyota 4 Runner from 6/18/22 to 6/25/22 at Budget located in the Orlando FL Airport. This is the first notice we received regarding damages. We did not damage the rental car. The letter was not specific regarding the damages. We were not contacted about any concerns with the vehicle until now. The letter indicates that we will be charged $346.00 approximately 20 days after 10/25/22. We believe that we are being wrongfully charge. When calling Budget on 11/5/22; a specialist was unable to provide the date, detail of the damage, they had no invoice of the repair needed. Budget also gave us a wrong receipt for our rental; name under a ****** **** who returned the car on 6/18/22 6am per receipt. The company failed to complete an in person per-inspection and post inspection with us.

      Business Response

      Date: 01/31/2023

      Business Response /* (1000, 5, 2022/11/09) */ Budget Case: XXXXXXXX In regard to the BBB mentioned above, complaint case #XXXXXXXX, thank you for allowing us to address your concerns. Based upon the information you provided and the findings of our internal investigation, we have refunded the glass charge billed on your rental. A credit of $346.00 has been issued to the payment method on file. The credit will post to your account within 3-5 business days. For your records, I have attached a copy of the letter confirming the transaction. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Thank you for allowing us to address your concern, and accordingly, we are closing the case file. Sincerely, Avis Budget Group Response Coordinator

    • Initial Complaint

      Date:10/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/19 Rented car at RDU, Returned 8/21 10/17 received call and voice mail indicating car not returned 10/17 returned call, provided returned car information, agent indicated case submitted for closure 10/22 received certified letter from Budget indicating car not returned, subject to prosecution 10/24 called number on letter (XXX-XXX-XXXX), advised by Budget agent incorrect number, provided XXX-XXX-XXXX, Budget agent indicated I called and extended contract 3 times from 8/24-31, 8/31-9/3, 9/3-10 10/24 called Budget Loss Prevention (XXX-XXX-XXXX), no updates to case, Budget agent noted returned car information, Budget agent advised 3-5 business days for case investigation 10/26 received call from Dresden Wayne (XXX-XXX-XXXX), he left voice mail indicating Budget had not heard from me regarding missing car 10/27 received call and text message from Dresden ***** (XXX-XXX-XXXX) at 6:43 am CT indicating case was moving to missing/stolen status and to return his call ASAP, I replied to his text message indicating to review notes on file with Budget from 10/17 and 10/24 as car was returned on 8/21 10/27 called Budget Loss Prevention (XXX-XXX-XXXX), no updates to case, Budget agent indicated a return call would take place, no call received 10/28 called Budget Loss Prevention (XXX-XXX-XXXX) on two calls, blindly transferred approximately 5 times, second call I asked for a supervisor, Budget agent indicated no supervisor available but offered to have next available supervisor to return my call

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 13, 2022/12/06) */ We've communicated with the Operational Manager at the Raleigh Budget rental location and we have been advised that the missing vehicle has been recovered. Please accept our apologies for any inconvenience that you have experienced during your rental. Sincerely, Customer Advocacy Response Coordinator Escalation Team Avis Budget Group, Inc.

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I first signed the agreement for my Rental car on Sep25th, 2022 09:25am . I agreed with $376.22. Unlimited mileage for the duration of my rental. Up until Sep 29th 11:01am when I return the car. They have billed me 5 days instead of 4 days, and mileage charge when I only agreed with unlimited as per the initial agreement I signed at the counter. I was not notified at the counter of this change. I did not have signed/initialed and agreed to any of these changes. They when ahead and bill me . I called and they promised me over the phone I would receive a refund of $391 in 24-48hr . I waited for 2 weeks andno signs of any refund. When I call them back on Oct 16th they said that the refund was not approved. During this whole time no communication of any kind total ignorance and a complete lost of consistency in service from what they promised over the phone on the first call.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/10/28) */ In regards to the aforementioned BBB case #XXXXXXXX. We appreciate you reaching out to Budget in regards to your feedback that we received pertaining to Budget rental UXXXXXXXXX. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. We have reviewed your complaint and the notes from your case. We have contacted the Operations Manager over this location to investigate this matter further, and we have been informed that the amount charged to your rental was due to a vehicle upgrade. Attached you will find a copy of your signed rental agreement where you agreed to the upgrade (underlined in blue). I did notice that you were charged for mileage and I will request a refund to be done to your credit card on the amount of $122.60. please allow us 7-10 business days for that to be refunded to you. Regarding the amount of $854.90 that was due to a windshield charge, our claims department has been contacted involving this damage claim. If there is anything further we can do to assist, please do not hesitate to reach out to us. Sincerely, Customer Advocacy Response Coordinator Escalation Team Avis Budget Group, Inc.

    • Initial Complaint

      Date:10/26/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 09, 2022 I rented a vehicle rental agreement # XXXXXXXXX at Portland Airport Budget. Minutes after I left the garage at about 40 MPH the hood flew up and crashed the windshield entirely blocking my visibility on a busy road. Fortunately, after another car stopped to put hood down, I returned to the Budget garage. Glass was shattered all over the interior and my clothing. I was shaken but not injured. Budget immediately replaced the vehicle. No new rental agreement was issued. Unfortunately, I do not have the original agreement. As usual I inspected the car exterior for damage before I drove. I did not lift the hood for any reason. Clearly, neither the safely latch ( assuming there was one) or the hood itself were engaged. Budget has sent me a invoice for $3602.00 referencing the contract which says I'm "responsible for the costs associated the damage regardless of fault". They claim the vehicle was damaged when it was returned on July 12. That is not the case. I returned the damaged July 9 minutes after I rented it. The vehicle I returned on July 12 was its replacement and not damaged. Clearly, on July 9 Budget rented me a vehicle not road worthy that placed me in grave danger. They suggest that I, responsible for the damage caused by their unsafe, flawed vehicle and maintenance.

      Business Response

      Date: 02/23/2023

      Business Response /* (1000, 5, 2022/10/28) */ After further review, we have closed this claim. Ms. ******* will receive a closing letter in the mail within the next 7-10 business days. Consumer Response /* (3000, 12, 2022/11/22) */ On 10/31/222 Budget indicated they closed the case upon further review. It is now 15 business days since Budget said I would have a closing claim letter from them in 7 -10 days. I believe it important that to guard against any further claims from Budget on this matter, that a confirmation of claim status form is issued to me. Please communicate my concern to Budget for their prompt attention. Thank you ********* ******* Business Response /* (4000, 14, 2022/11/23) */ BBB #: XXXXXXXX Case: XXXXXXXX Dear Mr./Ms. *******, In regards to the aforementioned BBB complaint case# XXXXXXXX, thank you for giving us the opportunity to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have contacted our Claims Manager and requested for another copy of the closing letter to be issued, please allow up to 30 days for the letter to be recieved. Thank you for allowing us to assist you. Sincerely, Avis Budget Group Customer Advocacy Response Coordinator Business Response /* (4000, 17, 2022/11/30) */ ***Document Attached*** Please see attachment of Sedgwick Claims closing letter. Consumer Response /* (4200, 19, 2022/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will consider this a satisfactory resolution when I receive the closing letter promised to me 10/28 in the response from Budget. Business Response /* (4000, 21, 2022/12/05) */ Please see attachment of Sedgwick Claims closing letter that was attached to BBB on 11/30/22. Also sent closing letter to email address on BBB complaint. Consumer Response /* (2000, 23, 2022/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented 2 car rentals over a period of 3 days in August. The whole reason I rented from them was because of a promo issuing 20% of the rentals as an Amazon gift card. This has not been issued and budget keeps giving me the runaround about when the issue will be resolved. As of today nothing has been done. I want my 20% amazon gift card. Failure to provide will result in a dispute filed with my credit card company for both rentals.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/10/20) */ Budget Case: XXXXXXXX Dear Mr. ***** *******, In regard to the BBB, as mentioned above, complaint case#: XXXXXXXX, thank you for allowing us to address your concerns. Budget values our relationship with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already contacted our Customer Service Team, and the Amazon Gift card was requested on 10/18/22. Please allow up to 15 business days for processing. Thank you for giving us this opportunity to be of assistance to you. Sincerely, Avis Budget Group Response Coordinator

    • Initial Complaint

      Date:10/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hope you are doing well. My reason for contacting you is to get an expert to review and bring to light the fraudulent billing charges sent to my credit card account. It is extremely difficult to speak to an informed customer service representative at a budget location. I am repeatedly billed for the same charges without proof because they are the same charges. In conjunction with my credit card company I am going to the media for help. before I do so, can someone please assist me. Attached is a few of many charges (just random) sent to my card. They just send a charge whenever hey want no explanation nothing. Whenever, I am able to get through to get someone on the phone - they don't have an answer, "but will get back to you". Done this many times to no avail. The attachment includes the most recent charges excluding 0ctober 15th for $502.00. An additional charge of $92 today-(10/18/22) they are trying to charge as well. There is a $32 gas fee and I always return cars back completely filled. There a multiple charges for the same amount. This is a factual misrepresentation of billing practices and no one is taking accountability at budget. The Budget company is such a bully when it comes to billing and it is hard to get through to someone. Please assist me as I can not afford to be billed with these erroneous charges I have children. Thank you. Freddie M.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 5, 2022/10/20) */ Budget Case: XXXXXXXX Rental Agreement: UXXXXXXXXX Regarding the aforementioned BBB complaint case#: XXXXXXXX, thank you for allowing us to address your concerns. Reviewing your case, we recognize that you initially reserved a seven-day rental for an estimated $490.33, including daily rates, additional products, and fees. Your rental was extended until October 15; the final charges were $990.51, including the extension, taxes, and miscellaneous fees. Based on the above information, we found all the charges to be correctly rendered. Your prepaid voucher of $488.15 was applied to the final charges, leaving a balance owed of $502.36. For your records, I have attached a copy of the final rental receipt breaking down the costs. Thank you for allowing us to address your request. Accordingly, we are closing our case file. Sincerely, Avis Budget Group Response Coordinator Consumer Response /* (3000, 7, 2022/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Good day, Budget's response dismisses the main subject of my complaint. They are justifying why I was charged $502.36 which if budget read the complaint correctly - I am not disputing. Budget's response did not address the issue of repeated billing of my credit card for alleged fines. More so, billing without providing a customer with documentation. Business Response /* (4000, 9, 2022/10/26) */ Please attach a copy of the billing charges to your credit card that you are disputing from Budget. So that we can complete our investigation. You may feel assured that as soon as this information is received, we will give the matter our immediate attention. Thank you in advance for your cooperation. We look forward to hearing from you shortly. Sincerely, Customer Advocacy Response Coordinator Escalation Team Avis Budget Group, Inc.

    • Initial Complaint

      Date:10/17/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 6TH, 2022, I rented a vehicle with Budget for one day for $66.47 upon purchasing the vehicle I was told by the employee helping and it was on the receipt that Budget is open 24 hours a day. The next morning July 7th around 4 am, I went to return the vehicle and Budget was closed, now I did look to park the vehicle and drop the key in the drop box, but I couldn't even do that because it was a car parked blocking the entryway, which means that budget is NOT open 24 hours a day as listed. My only other option was to abandon the vehicle in the garage and leave the key inside with the car turned off. And I had to do this because I was on my way home coming from Africa (doing military training), and I couldn't miss my flight while only military orders since the Army paid for my flight. Later that day when Budget opened, I gave them a call explaining what happen and they told me that "they understood, and it shouldn't be an issue but pretty much they'll call me if they have any further questions.'' As days and weeks went on, I'd get a call from Budget about once a week and they'd ask me the same thing every time " when are you returning the vehicle,'' they also sent me several emails saying the car was never turned in. Then all of a sudden, I am charged $2,371.13 USD, without an invoice and when I called Budget, after explaining the entire situation again they refused to help me still. At this point, I don't know what to do but I should be responsible for this money when the business lied about their work hours. That led to me having to abandon the vehicle in order to not miss my flight. Please help me!

      Business Response

      Date: 10/20/2022

      Business Response /* (1000, 5, 2022/10/18) */ BBB #: XXXXXXXX Case: XXXXXXXX Dear Mr./Ms. *******, In regards to the aforementioned BBB complaint case# XXXXXXXX, thank you for giving us the opportunity to address your concerns. Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you have already contacted our Customer Service Team and had your issues resolved. We show a credit of $2,224.09 was issued to the Visa card ending in **** on October 9th, 2022. Thank you for allowing us to assist you. Sincerely, Avis Budget Group Customer Advocacy Response Coordinator Consumer Response /* (2000, 7, 2022/10/20) */ This issues had been resolved thank you.

    Budget Rent-A-Car is NOT a BBB Accredited Business.

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