Business ProfileforGalaxy Home Recreation

Purchase of 15 x30 above ground pool on April 14, 2023 for $15,000. Install on May 9, 2023. Pool was leaking by July 1, 2023. Contacted Galaxy and was told that it would be fixed at the beginning of the next pool season. Galaxy never contacted us by March 2024. I have contacted Galaxy via website, text, calls, and in person since March 2024. Was told by *****-Pool Operations Manager at the time, on April 23, 2024 that they would be out to change the pool liner Friday April 26, 2024. Since then, run around in circles without the liner being changed. Galaxy has sent out different people with the only result of any work is one patch of the pool on Thursday May 30, 2024. The one patch did not fix the leak due to leaking at each upright rail on the east side of the pool and the liner separated at the return. Galaxy sent out a contractor to use a leak detector device again on Wednesday June 12, 2024. Still no updates or contact from Galaxy. From being told Summer of 2023 until June 20, 2024 that Galaxy would fix the under warranty issues, nothing is resolved and the pool remains unusable and from all the water leaking out, now a mosquito haven and unable to keep the yard maintained due to lawnmower getting stuck. Not to mention the water wasted and chemicals wasted. Not to mention the filter housing is shedding fiberglass into anyone that touches it. The breakdown of the housing was told to Galaxy in March 2024. Less than 10 months being installed. A major hazard in a product that they carry and fast to sell but will not replace. I was told to spray paint the housing and use gloves, long sleeves. This is a hazard and they should replace with a product of equal cost that will not harm the consumers. I will gladly take a full refund and they can come get their non functioning pool and components. Bid farewell. All buyers beware and they are extremely happy to sell you a product but will not stand behind any of the their products.