ComplaintsforGreen Marshall Lawns, LLC
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Complaint Details
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Initial Complaint
08/23/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I spent $ 8200.00 on having green marshall redo my landscaping. Their budget was $ 8000.00 but when they approached me for extra I just payed up. The problem is that 3 azaleas they planted in my front flower bed died. They did replace them after a delay of what appeared to be foot dragging. Now the three replacement azaleas have died immediately after planting. One other shrub has also died. Phone calls to Green Marshall has not gotten me a call back or any other kind of response. For the amount of money I paid I expected to receive a nice landscape design with healthy, thriving plants. But have not achieved that result with dead plants in a very visable location.Business response
10/21/2021
Business Response /* (1000, 10, 2021/09/21) */ We have replaced 3 shrubs for the customer at no charge to them. These plants were not warrantied, but we replaced anyways because of the amount the customer spent. We didn't receive any phone calls from customer before receiving this complaint. We have reached out to the customer to see how they would like us to help, but the desired out come of replacing shrubs again that have no warranty at no cost for the customer wouldn't be the answer. The answer will be to find out why the replaced shrubs died in that particular area, as that is not our responsibility as the business to replace shrubs that died because of circumstances out of our control. Consumer Response /* (3000, 12, 2021/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) We called repeatedly before logging this complaint and did not get a call back I did not pay Green Marshall as my landscape expert to give me a landscape featuring dead plants The plants died within days of planting. They bought the plants and made the decision to buy them with out warranty It was not a choice I made If there is a problem with the location or type of plant that is causing them to die why isn't the landscape designer responsible I say again I bought a landscape design that did not feature dead plants right at the start
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.