Business ProfileforCamp Bow Wow of Tulsa

This client boarded over Memorial Day weekend.  On Sunday evening we placed her pups into the luxury suite where we have a camera.  Monday morning when we brought the dogs out for their morning bathroom break we noticed that Copper - an 11 mos old lab - had a triangle shaped wound.  We notified the owner and took the lab to the emergency vet since it was the only vet available over the holiday. We left Copper at the vet because they said they were very busy and we picked the dog up after his wound was treated. Camp ************* paid for this treatment which was roughly 600 dollars. 

The owner picked up the dogs from ************************* and claims to have called the owner.  We have no record of a telephone call to the owner nor do we publish that number.  The client then tagged a photo of our son to get our attention.  This level of approach IS NEVER acceptable.  We explained over email we were out of town on Monday and could not call her at that time (all day sports with our sons team).  We have a manager whose responsibly is to run the camp and she had already spoken to *****************.  Since then, there have been multiple emails containing erroneous claims, insults and threats.  We have everything in print to keep a record of the chain of events.  We have NEVER had to go to this level with a client like we have with *****************.  ***************** claims there was no apology but we have it on email.  She has also spoken with the manager and assistant manager who both apologized for the incident.  We have as well as corporate reviewed the cameras and there is nothing out of the ordinary.  She has consistently requested we tell the truth.  All we have done with her is tell the truth so we really dont know what else we can do to satisfy this person.  We wish we had an answer but we unfortunately don't....AGAIN, we are sorry this happened.