Complaints

This profile includes complaints for Vesta Capital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vesta Capital

  6911 S 66th East Ave STE 100 Tulsa, OK 74133-1748

• 

  Vesta Capital

  6911 S 66th East Ave Ste 100 Tulsa, OK 74133-1748

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I logged onto the resident portal to pay my rent on March 5, 2025, it showed my rent due, and I paid it. On March 10th I got a notice on my door that stated I owe 175 in late fee's. I reviewed my ledger, and it shows that the late fee was added AFTER I paid my rent. When i called the office, they said it's a "technicality" and refused to talk about it further. I called Vesta, and they informed me that my problem is with the office not them. They own the property, so I think my problem is with both. The entire reason I had to wait until the 5th is because over $200 additional was added to my base rent, so I had no choice but to collect the money to pay from my paycheck on the 5th. They had no answer for why it did not reflect any late payment on my ledger until AFTER I made my payment.

  Business Response

  Date: 03/17/2025

  Hello *********,

   I apologize for the issue youre experiencing. Per your lease agreement, rent is due on the 1st of the month, and a late fee is applied to all accounts with a balance as of 12:01 AM on the 5th. I see that you made a payment at 6:00 AM on the 5th. While I can't speak to why you didnt initially see the late fee charges, as a courtesy, I will waive both late fees, which I am now applying to your account.

  To avoid late fees in the future, please ensure your payment is submitted no later than the 4th of the month.

  Have a great day,

  **** ********

  Regional Supervisor 

  
  

  Customer Answer

  Date: 03/18/2025

  This matter has been resolved to my satisfaction. 

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I am filing this complaint regarding my landlord, Vesta Realty at the Capitol on 28th, due to an unresolved double charge and lack of communication. On Jan 27 2025, I was double-charged for my utility payment for $126.75. My utility was charged the same amount of mount on Jan 23, 2025. Upon noticing this, I immediately contacted my landlord on Jan 28th 2025, providing all necessary documentation to resolve the issue. Despite my attempts to communicateincluding follow-up email on Feb 2nd, 2025I have received no response from my landlord. This lack of communication and failure to address the double charge has caused unnecessary financial stress and inconvenience. I am requesting that the duplicate charge be refunded immediately and my remaining balance on my account which is $44.65 to be refunded and that the landlord provide written confirmation of this resolution. I hope filing this complaint will prompt appropriate action and prevent further issues for both myself and other tenants in the future. Thank you for your attention to this matter. Sincerely, *** **** ****************************************************** Phone **********

  Business Response

  Date: 03/10/2025

  Hello,

  We respectfully disagree that an accounting error occurred in Ms. ***** final accounting statement. 

   Utilities are billed in arrears, typically running about two months behind actual usage. On January 23rd, Ms. **** was charged $135.40 for the full month of Decembers utility reimbursement. She had provided her 30-day notice with a scheduled vacate date of January 27, 2025. On January 27th, she was then charged a prorated utility amount of $126.73 for the days leading up to her move-out, bringing her utility account to a current status.

  That said, I acknowledge that two errant charges were initially applied but promptly removed: a $1.94 liability waiver fee and a $25.81 month-to-month fee, both of which did not apply to her.

  For review, I have attached a full account ledger detailing the charges.

  Please let me know if any further clarification is needed.

  
  Best,

   **** ********

  Regional Manager 

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at the villas at ******* since February 2024. When I first moved in I noticed roaches the first day. I took pics and called the office and filled out thier checklist for things already messed up. Took plenty of pics. They never fixed anything. August 2024 my apartment floods with sewer water mind you I have 3 babies 7. 6 2 we were forced to stay overnight in sewer water walking to and from the bathroom all night. Next morning they clean it up. Then it floods later that day again. This time it got so bad it flooded the living room the kitchen the bathroom the hallway my kids room part of my room. All rooms are carpet. We were forced to rent a hotel and couldn't stay in our place for 2 weeks. All they did was take the carpet sponging out and dry the same carpet that's full of sewer water. After this flood that happened 2 times in 2 days.we were able to come back but was told we don't get a discount we don't get the carpet replaced and also roaches start coming out of the electrical sockets everywhere to the point where thier attacking us at night in bed. We have called and written notices to the office several times they say they will exterminate but never do. They won't fix anything and 2 weeks ago my apartment flooded again due to the washer room on the other side of my kids closet ppl overload the washers in that laundry room all the time it flooded so bad water was spewing out of the wall my kids clothes got soaked and so did one bed and thier whole carpet. Once again all they did was replace the sponging. I've talked to the office several times. Now it's barely February 2nd and thier already trying to charge me 961 for rent when my lease is up on March 8th. This place owes me alot of money also I've been paying them for insurance for 11 months 15 a month

  Business Response

  Date: 02/04/2025

  We understand the residents concerns and would like to provide clarification on the steps that were taken to address the situation.

  Following a water line break in the laundry room that impacted the residents apartment, our team responded promptly. The leak was repaired immediately, and our vendor, Accent, arrived the same day to extract the water. They removed the affected carpet padding and installed fans to facilitate drying. Later that week, Accent returned to replace the padding and clean the carpet to ensure the unit was restored.

  In an effort to further assist the resident, we offered an onsite transfer to another apartment. She initially expressed interest and mentioned she would like to view the new unit but she never ended up showing up to inspect and view it. Additionally, upon her request, a $150 concession was approved and applied to her account on January 23rd.

  We also want to note that the resident does not have renters insurance, making her responsible for the renter's legal liability. Furthermore, she is currently under notice, which was issued on January 8th, and will be moving out on or before March 8th.

  We believe we have taken the appropriate steps to resolve this issue in a timely manner and remain committed to addressing resident concerns as they arise.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday December 28th 2024 The upstairs naibors b Dog was locked into bathroom and turned water on flooding our apartment below. Videos and photos of it happening and damage after. Carpets soaked, walls had water running down and through them, bathroom ceiling fell from being soaked.Was left for 2 days before apartment complex did anything to resolve issues. Have lived in soggy carpets and suage smelling home for those days. Our sons mattress was ruined in the ********** on now (Monday Dec 30th 2024) they have patched holes but done nothing else, and says they will do more in a few days.

  Business Response

  Date: 01/06/2025

  I would like to respond to the consumers complaint with details of how we handled this issue. 

  Business Response

  Date: 01/06/2025

  Dear Better Business Bureau,

  Thank you for bringing ****** *********** concerns to our attention. At **********************, we strive to provide a comfortable living environment for all our residents, and we regret any inconvenience caused by this incident.

  Upon being notified of the situation, our maintenance team promptly responded to the resident's emergency call on Saturday, December 28, 2024, at 3:42 a.m. to stop the water leak. Since the resident had placed towels in the half bathroom and used a bucket to catch the water, the carpet was only slightly moist and did not require water extraction or the use of fans.
  

  Due to our office being closed on Sundays, drywall repairs began promptly on Monday, December 30, 2024. The carpet was professionally cleaned and sanitized on Tuesday, December 31, 2024. It was scheduled this day per the residents request. Our maintenance team also applied the first coat of mud to the drywall on December 31, 2024. We were closed on January 1, 2025 for New Year's and the final coat of mud was applied on January 2nd in preparation for texturing and painting.

  The way we handled this situation aligns with our standard procedures for addressing maintenance requests, and we believe it was managed in a timely and efficient manner particularly given the challenges of coordinating repairs during the holiday season and being closed for New Years Day.
  
  Regarding personal belongings, Vesta operates under fair housing requirements, which mandate that we treat all residents equally. This means that if we were to replace personal belongings for one resident, we would be required to do so for all residents in similar situations. We strongly recommend that all residents purchase personal property coverage as part of their renters insurance, although it is not a requirement and at the discretion of the resident. We do require each resident to have liability coverage, however, it only protects the building itself but does not extend to personal belongings. We confirmed that ****** does not have personal property coverage, therefore their personal belongings are not covered through insurance for replacement. 

  We understand the frustration this situation has caused and appreciate the residents cooperation throughout the process. We value ****** ********* as a resident and remain committed to addressing their concerns. Should they have further questions or require additional assistance, we encourage them to reach out to our Property Manager, ***** *****, at **************

  Thank you for the opportunity to address this matter. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home caught fire roughly around 06/30/2024 I paid monthly to fairfax apartment complex for insurance, at the time of the home fire fairfax confirmed that I had insurance and told me the amount of my policy. The insurance reached out to me and started a claim.The claim was denied because fairfax apartment claim was denied. The reason was because they had another insurance coverage at the time. I have tried contacting fairfax apartment on numerous occasions and have not yet received the information I need. I am needing the insurance carrier that covered my unit at that time. I have been given the run around. I also give you consent to speak with my daughter ****** ****** regarding this matter as she handles all of my matters.

  Business Response

  Date: 11/19/2024

  Hello,

  We do not agree with the claims or statements made regarding this issue. At no point did management inform Mr. ***** that he had property coverage through our third-party insurance provider, Renters Legal Liability (***). We prioritize clear communication with residents, ensuring they understand their options when selecting the required insurance coverage. Page 1, Section 8 of the signed lease agreement attached to the response outlines this explicitly. Additionally, Page 3, Section 25 further clarifies that the property is not responsible for damage incurred to personal property in the event of fire. 

  If a tenant does not choose a third-party carrier, we provide access to *** to meet the minimum liability coverage requirement. It is important to emphasize that this coverage is strictly limited to tenant liability. Management did file a claim under this policy for its extensive losses; however, the claim was denied as the incident did not qualify as accidental under the policy terms.

  At this time the balance owed is true and correct. We are happy to work with Mr. ***** on a payment if they are so inclined. 

  Best,

  **** ********

  Regional Property Manager

  Vesta Realty.

   

   

  Customer Answer

  Date: 11/19/2024

  I am rejecting this response because:   The lease Fairfax is referring to is a lie I never received anything saying I was not insured nor did I sign anything stating that I was to get third party insurance. I was told they offered it and I paid monthly for it. If I had no coverage why would the insurance company reach out and start a claim for me they advised me to file a claim through *************************. When the incident first happened I called the ************** and asked them how much my policy was and was told a claim would be filed. It has been nothing but lies with Fairfax if we cant come to an agreement with my property loss a lawsuit will be filed. All I asked for was ***************** information.

  Business Response

  Date: 11/21/2024

  Hello,

   I have attached the denial letter from the carrier of the ************* policy. At this time we consider this matter closed. 

  **** ********

  Regional Property manager

  Vesta Realty

• Initial Complaint

  Date:10/18/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 4th we went to the ***** to find a 2bedroom 2 bathroom apartment. We really liked the area and the price was in budget for our family. They gave us a tour of an apartment in the same building we would be living in. Just not the exact unit because they were still cleaning it. We understood that. On October 8th, as we are ready to begin to move, we asked to see our apartment we would be living in prior to us signing the lease. When we opened the door to the apartment it was covered in roaches. They were dead because they had just sprayed the day prior. However, they were all over the flood, counter tops, stove, under all the sinks, spiders in the bedrooms. They had not cleaned at all. Our U-Haul was due to be returned at 12pm, but Management at the ***** told us to come back at noon so they can finish cleaning. We go back at 1230, same issue, it was not ready still. Still unhappy, they showed us another unit, stating we would really like it. We went to see that one and again, dirty and roaches. We paid for a garage as well and then before we were going over the paperwork, they let us know not only was the garage not the one they told us it would be, it was around the corner and could not be used until Saturday when the previous tenant would be able to come get her things. We did not sign the lease at all. We have paid the deposit of $568 plus the non refundable application fee. We are just asking for help to get our money back on the deposit. They lady that showed us our apartment, stated we would get our deposit back. However, we got a call saying we could not. We really need help on the next step because this is not right. Again, we did not sign a lease at all until we saw that apartment, and declined to sign and move in. We are having to pay for a U-Haul with our things in it until we find a place to live.

  Business Response

  Date: 10/18/2024

  This letter is to confirm that the issue raised by the prospect regarding their experience at The ***** has been resolved. After reviewing the situation, we have agreed to refund the prospect the amount of $587.50, which includes their deposit and non-refundable application fee.

  
  Per Oklahoma Law, the refund process may take up to 30 days to complete. We have communicated this timeline to the prospect, and she has acknowledged it. The prospect expressed that she is satisfied with the outcome and is willing to wait the 30-day period for the refund.

  
  If you require any additional information or have further questions regarding this matter, please feel free to contact us.

  
  Thank you.

• Initial Complaint

  Date:10/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This July, I moved out of one of their properties in ************* called the Capitol on 28th. Upon moving out, I was told that I should be receiving my security deposit refund check within ***** *******, I called the Capitol, 45 days later, and was told, "No, it actually takes about 60 days, and the corporate office in ***** (Vesta) issues the checks." So, for the past two weeks, I've been trying to contact Vesta Realty. For whatever reason, they do not have a direct line, only an "answering service" in which you can leave messages with an operator.I've left about 5-6 messages now, it's officially been over ************************************ Not to mention, the people at the Capitol are of no help. In fact, any time I've called, the leasing agents seem irritated with me that I have the gall to be worried about MY money. And, it's not a small sum, it's over $800. Do I need to go to small claims court or something? I'm genuinely so confused.

  Business Response

  Date: 10/16/2024

  Hello,

  Management has been in discussion with Ms. ******* regarding the return of her security deposit. We confirm that Ms. ******* is owed $846.31, and there is no dispute on this matter. Check #**** was issued on July 22, 2024, well within the required return period, and sent to the address provided to us:

  ********************************************************************************

  Ms. ******* acknowledged that due to construction in or around her new residence, she has been experiencing issues with mail delivery. As a result, Management has stopped payment on the original check #**** and reissued a new check, #****, which has been sent to her updated forwarding address:

  *****************************************, on October 16, 2024.
  

  Please let us know if further clarification is needed.
  Best regards,

  **** ********

  Regional Supervisor 

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally submit a complaint regarding unlawful financial practices by Thrive *****, a property owned by ***************************, located at ************************************ and managed by Vesta ******************, located at ********************************************. Despite my attempts to resolve this matter directly, Thrive ***** has imposed illegitimate fees and penalties following my legal termination of a lease due to uninhabitable living conditions. I am seeking the assistance of the Better Business Bureau to investigate and help resolve these financial violations.I signed a lease agreement with ***************** in November 2023. However, the property management failed to meet their legal obligations under the lease and Oklahoma's landlord-tenant laws, which require landlords to maintain habitable conditions. I terminated the lease on July 30, 2024, and have experienced the following issues:1.Unlawful Fees Following Lease Termination:I terminated my lease due to severe breaches of the lease agreement, including the failure to address serious pest infestations and fire safety violations. Under Oklahoma law, tenants are permitted to break their lease without penalty if the landlord fails to maintain habitable conditions. Despite this, ***************** has imposed unjustified charges, including a lease termination fee, insufficient notice fee, and other charges listed in their move-out statement, totaling $4,450.20.2.Failure to Provide a Prorated Rent Refund:Despite my lawful termination of the lease on July 30, 2024, when I hand-delivered the termination notice with all the associated property items to **** (On-site maintenance), Thrive ***** has refused to refund one days prorated rent for July 31, 2024. I have made multiple requests to the property management for this refund, but they have not responded adequately to my inquiries.

  Business Response

  Date: 10/24/2024

  Good Afternoon, 
  Thank you for your recent inquiry regarding the charges applied to your account, specifically the outstanding fees and the termination charges..
  .After a thorough review of your lease agreement and account history, I can confirm that the charges and fees posted to your ledger are in full compliance with the terms of your lease. According to the lease agreement, failure to fulfill the entire lease term results in the application of early termination fees, which has been accurately applied in your case
  .We also acknowledge that you agreed to vacate the premises effective September 12, 2024, following your 30-day notice submitted on August 12, 2024. Please note that no payments have been received since July 31, 2024
  We value transparency and would be happy to provide any further clarification regarding these charges or review any specific concerns you may have. Please feel free to reach out if you would like to  discuss this matter further. 
  Thank you for your attention to this matter, and we appreciate your understanding.

  Customer Answer

  Date: 10/31/2024

  I am rejecting this response because:   

  The company's response asserts compliance with the lease agreement and attempts to justify charging over $4,000 in fees. However, their reply fails to address the specific lease terms outlining the landlords obligationsterms they have not upheld.
  

  As outlined in the lease agreement, the landlord is responsible for fulfilling certain duties regarding the propertys maintenance and safety. Due to their clear failure to meet these responsibilities, I was within my rights, per the lease terms, to terminate my lease. I provided a termination notice along with relevant lease items, which were hand-delivered on July 30, 2024. To date, the company has yet to confirm receipt of these items, which is both unprofessional and in violation of basic property management standards.
  

  I urge them to review the lease agreement thoroughly, paying particular attention to the landlord's obligations, which they have neglected. Until they are willing to address these points, I maintain my position that the termination was fully justified under the lease, and therefore, I am not responsible for the fees they are attempting to impose.
  

  Thank you for your time and attention.

  Customer Answer

  Date: 10/31/2024

  I would also like to bring to your attention an error in the documentation provided by the business on the 10/24/24 response. The "lease contract buyout agreement" document attached in their previous response is associated with another tenant for a different unit and does not pertain to my lease agreement. This document is irrelevant to my case and should not be used as a reference in this matter.
  

  I ask that the business refer exclusively to the lease agreement that I signed, which explicitly outlines both the landlord's responsibilities and my rights as a tenant. This is crucial to ensure that the complaint is reviewed accurately and that the appropriate lease terms are considered.

  
  Thank you for addressing this matter.

  Business Response

  Date: 11/05/2024

  Dear Better Business Bureau,

  
  Thank you for the opportunity to address Mr. ******* ******** concerns regarding his lease termination at Thrive *****. We have carefully reviewed his complaint and would like to clarify the lease buyout policies and his obligations under the lease agreement he signed and executed.
  Mr. ****** opted for an early lease termination, which is allowed under our lease buyout policy provided that specific requirements are met. These requirements include:
  30-Day Notice Requirement: The lease agreement explicitly states that tenants must provide a 30-day notice before vacating. Mr. ****** moved out on July 30, 2024, but did not provide the required notice, leading to an insufficient notice charge of $1,355.
  Lease Termination Fee: As per the lease terms, a termination fee of $2,800 applies to cover costs associated with early lease termination. This fee is detailed in the lease contract, which Mr. ****** agreed to upon signing.
  Additional Cleaning and Damage Charges: Upon inspection, charges were assessed for necessary cleaning and minor repairs. These include cleaning fees for the refrigerator and vinyl flooring, and minor repairs for wall damage in the living room, totaling $120.
  The attached documents including Mr. ******* signed lease agreement and final move-out statement dated August 7, 2024 confirm these charges. As of this statement, Mr. ******** outstanding balance is $4,450.20, which is due within 30 days to prevent collections actions.
  We hope this response clarifies Mr. ******* responsibilities under the lease and the basis for the charges applied. Should you require further documentation or have additional questions, please do not hesitate to reach out.

  
  Sincerely,

  Customer Answer

  Date: 11/08/2024

  I am rejecting this response because:   

  The company's response fails to address their obligations under the lease agreement. While they assert compliance with lease terms, their justification for charging over $4,000 in fees disregards their responsibility for maintaining the property and ensuring tenant safety, as stipulated in the lease. The landlords failure to uphold these duties led to significant safety and maintenance issues, ultimately compelling me to exercise my right to terminate the lease without incurring penalties.

  As per the lease agreement, the landlord is explicitly responsible for the property's maintenance, ensuring safe and habitable conditions. Given their persistent neglect of these duties and the documented health and safety violations, I had every right under the lease to terminate without penalties. I also provided a formal termination notice and relevant lease documentation, which the company has yet to acknowledgea further lapse in their adherence to basic property management standards.
  

  Furthermore, I would like to clarify that the agreement the business sent to me on 11/5/24 is the "lease contract buy-out agreement." I did not attempt to buy out my lease; rather, I explicitly stated that I was terminating the lease due to their failure to fulfill their responsibilities under the lease terms. This distinction is crucial, as I am not responsible for fees associated with a buy-out when my termination was within my rights as stipulated in the lease.

  I respectfully request that the business reviews and provides the entire lease agreement for clarity between all parties. Additionally, I ask that they confirm receipt of the items I hand-delivered on the day I submitted my termination notice, as this question has also been avoided in their response. Their lack of acknowledgment regarding these items is both unprofessional and inconsistent with standard property management practices.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a complaint to Vesta Reality/*********** Apartments on 7/24/24 regarding their failure to return my security deposit as well as illegally taking money from my security deposit. I have still not received my security deposit though I made the Demand of Deposit over 3 months ago. I will attach all correspondence below. I would like my security deposit of $1758.00 back, less the amount they incorrectly credited me which was ******. I still need to receive $1258.00. As I stated multiple times in the emails, calls, and meetings I had with *********** Apartments, if I do not receive these funds back, I will be forced to file in small claims court. It has be over 4 months since I moved out and I have received 0 correspondence regarding these issues I have brought forth below.

  Business Response

  Date: 10/10/2024

  To whom it may concern,

   

  I hope this message finds you well.

  
   As stated on the first page of her lease agreement, the security deposit is $974.
  It seems there is some confusion regarding the amount she believes is owed. To clarify:
  Upon moving in, she was responsible for one month's rent.
  She paid her last month's rent in advance, which was $874.
  Ms. ******* was refunded $500.64 after accounting for the resident damages, which totaled $473.31.
  I hope this explanation helps. If you have any additional questions or concerns, feel free to reach out.

  Thank you,

   

  ***** ******

  ************

  *************************************************************************************************

  Customer Answer

  Date: 10/11/2024

  I am rejecting this response because: The business is ignoring the security deposit and move in letter from the previous management company *************** which is again attached. This has been presented multiple times to Vesta Reality. The same representative claimed that she would look into the matter with the supervisor which she has not done. It should also be noted that I paid no deposit to Vesta Realty as the property transferred ownership. I would ask the representative to try and find the proof of the deposit she claims I paid. My deposit of $1758 was paid to *************** and were held in an account and bought by ********************** when Vesta Reality bought the ******************************** complex. I have the cashiers check receipt for this amount and this amount only. If the amount deposited to *************** is not returned forthwith, I will open a case in court to receive those funds back as well as documenting my experience in reviews on **************, **********, ********** as well the BBB. Potential tenants would be interested in knowing that their security deposit will be illegally withheld upon move out. This is not the first complaint I have had to file against Vesta Realty/*********** Apartments. 

  Business Response

  Date: 10/16/2024

  Ms ******* moved into the property prior to us owning - we have provided her Welcome letter from them.

  She paid $100 security deposit + her first and last months rent ($874 per month)...First Months rent is NOT a deposit, that was for first months rent.

  Therefore, when we bought the company we had on record that she had paid $100 + 874 for a total of $974 in advance.

  You can see if her final move out statement that we had the $974 as a "deposit" and after her final utility charges and cleaning/damages fee she had an outstanding refund amount due of $500.69, which has been paid.

  This is not an outstanding issue.

   

   
  

   

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* has refused to release and refund security deposit upon vacating apartment after lease end.

  Customer Answer

  Date: 10/01/2024

  The matter with Vesta Realty has been settled.   I am not particularly satisfied as the communication from Vesta and Woodscape Apartment property management was very poor from the start of this dispute.   However I wish to end this complaint.