Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a salad and a ham and cheese hoagie with French fries. 35 minutes later, I went to the counter and asked about my sandwich, clerk said just a couple more minutes. 55 minutes had passed before I received my sandwich and they gave my chips instead of FF. I went to the counter and asked where my FF was? The clerk intentionally ignored me. I made a complaint with the manager on duty and he didnt offer any help

  Customer Answer

  Date: 03/14/2025

  Sadly, I paid cash that day.  However, I gave my name and number on a piece of paper to the assistant on duty that evening.  The assistant on duty He had dark hair, ***** and dark glasses.   

  Business Response

  Date: 03/25/2025

  A credit of $20.00 was applied to the customer's phone number.  They have 60 days to use the credit.  We apologize for the inconvenience and that her original complaint was not a handled.

  Customer Answer

  Date: 04/14/2025

  I have reviewed the business response and accept this resolution. 
  Please not phone number to give credit to is **********. 
  

  Thank you

  
  

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This BBB complaint is submitted to respectfully request a $17.95 refund from Mazzio's LLC's **************** (********).On 12/4/23, I purchased a **************************** (Order No. 162) from Store No. 087 for $17.95. The pizza I received was uncooked & inedible (the slices oozed uncooked sauce & un-melted shredded cheese) & the salad was unfresh (the original freshness date sticker was torn off & replaced, but the expired date sticker residue was still on the container).I made the following attempts to contact ********, but received no response or refund:1. 12/4/23. Called ******** **************** (****************), but it was closed.2. 12/5/23. Called **************** & spoke to ***** Described the ****************************. **** remarked "GROSS!" & agreed the freshness sticker was replaced. **** said she had no authority to give a refund & could only replace the pizza, which I did not want.3. 12/5/23. Left ******** Feedback voicemailbox a message per ****'s advice, but never received a callback as promised.4. 12/8/23. Left feedback on ******** Feedback web portal, but never received a response from ********.5. 12/9/23. Received voicemail from Store No.087 Mgr. ***. Returned her call on 12/11/23 & spoke to ****************** said I would need to talk to ***, who was not in. **** told me *** would call me tomorrow, but *** did not.6. 1/23/24. After no contact from ********, I called Store No.087 Mgr. *** again. Told her I called on 12/11/23 & **** said she would call me back, but she never did. *** said she had no ability to refund my purchase. *** said only ******** Treasury gives refunds. *** said she would ask Treasury to call me, but they never did.7. 1/30/24. Called ******** Treasury myself & left a message, but was not called back.8. 1/31/24. Called ******** Treasury again, but was not called back.9. 1/31/24. Emailed ******** through The BBB web portal, but received no response.For these reasons, I respectfully request a ***************** of $17.95 from ********.

  Customer Answer

  Date: 02/08/2024

  Dear Better Business Bureau:

  1. Received attached voicemail message **** from Mazzios Corp (**************) at my telephone number (**************) at 4:00 PM CST on Wednesday, February 7, ****. In the voicemail, **** states she is "calling about the refund" and says that "if [ I ] ... call her back, [she] ... will help me with that."
  

  2. Contacted **** from ******** Corp at the above number on Thursday, February 8, **** at 2:21 PM CST. Provided **** from ******** Corp the credit card number & expiration date she requested. **** from ******** stated that a refund of $17.95 would appear on my credit card today.

  3. I am currently awaiting the refund of $17.95 to appear on my credit statement. As of this writing, it has not yet been posted.

  Very respectfully,

  ***************************
  

  Customer Answer

  Date: 02/13/2024

  Dear BBB of **********.,
  

  Since responding to your request on Thursday, February 8, ****, a credit for $17.95 has now appeared on my online
  credit card account from ********.
  

  As a result, I AM satisfied with ******** efforts to resolve this complaint.
  

  I very respectfully request that you now close my complaint and this case.
  

  Sincerely,
  ***************************

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-9-2023 Order placed at 4:45pm Deliver for 1307 E Wichita in ********* Oklahoma ZIP Code ***** Online order Wait time was ******************************************************************************* the street and the driver told us we could go to the store to have it replaced. (I completely understand that accidents happen and the ranch issue was over looked despite the fact that we had to leave our party to retrieve the damaged item. When we looked at our order we noticed they did not give us our Medium Hand tossed Supreme. We were instead given what appeared to be a small pepperoni that was very poorly made. When I called the store to tell them that did not give me the correct order the woman that I talked to sounded inebriated and was very difficult to talk to. She had an attitude and told me that she would remake the pizza and have it sent out. This call was made at 5:55 pm we waited for an hour before we had to drive back down to the store where a worker told us that she was the only one who was cooking, attending the store and doing deliveries she had never sent our corrected item out and it had sat on the counter for well over an hour. By the time we got the pizza it was still not the correct order and we were told that we could request a refund. I have not been able to do so yet. I frequent this establishment atleast two or 3 times a month and the lack of customer service was appalling to say the least. No one was remorseful, no one apologized or even made an attempt to rectify the situation. Either shut it down or send in better management this was unacceptable.

  Business Response

  Date: 12/11/2023

   This is a Franchise Location.  I have forwarded to the franchisee.

   

   

   

   

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order pizza and as you can see the receipt show how much it was and once it was delivered today I noticed that the delivery wrote them self a tip of 10 dollars and when I called them told me o I'm sorry that must have been a accident and we will give you a coupon for 10 dollars, how do you accidental write 10 dollars on a tip on someone receipt!!

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited longer than necessary, as an employee aimlessly wandered around the front of the store before offering to assist me. When I said that I was waiting for an order he grabbed it from the waiting area where it had been sitting. We got home, several miles and unloaded our groceries, then sat to eat before realizing how horribly they messed up everything. Toppings they actually gave us were scarce. They also completely excluded the Italian sausage and it looked like they only gave one piece of salami. For the supreme with jalapenos, they completely excluded the supreme and only gave us a cheese with jalapenos. Also, everything was thin crust and not regular (hand tossed). Tired and already settled in, we called customer service hoping to be able to send pictures and the receipt and get at least a partial refund for the parts we didn't get. Instead, I just immediately got excuses, told I should have expected that quality, and told I needed to go back to the store for an exchange (family was hungry and already started eating) or accept some coupons for next time. So they want to keep 100% of my money even though they barely gave anything I paid for, or expect a great inconvenience and some costs to hopefully break even, or only give me discounts on the condition that I spend more money with them while I can expect more bad service. I'm legally blind and so I can't drive. My friend is exhausted from today and wouldn't be safe to drive. So returning would require an expensive ride share service, again with the unlikely hopes of getting treated better this time.

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/08/12) */ We are unable to locate an order under the information provided. Consumer will need to provide the following: Date of visit Restaurant Location Ticket number if available Business Response /* (1000, 8, 2022/08/12) */ The customer has provided information to locate the order. Review of the call shows that a remake of order was offered as well as a credit. The customer declined both and stated that the charge would be disputed with his credit card company, and then disconnected the call.