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          Business Profile

          RV Dealers

          Camperland of Oklahoma, LLC

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a 2023 Jayco 284BHS bumper pull travel trailer from Camperland of Oklahoma in February of 2023. In the spring of 2024 the decals began peeling. This should be covered under the warranty. I notified Camperland. They filed a warranty claim with ***** in April, 2024. It was denied. I called Jayco and they told me to have the dealer re-submit the claim and theyd take care of it. Since then I have multiple emails from Camperland telling me they have resubmitted my claim but Jayco denies that ever happened after the first submission. Camperland has been dragging this out since April and its now November and Im no closer to getting my warranty decals today than I was in April. Id be happy to share all emails that document this back and forth and lack of communication from Camperland of Oklahoma.

            Business response

            11/15/2024

            Our response is simple, we side with Mr. ********** He doesn't really believe we are doing everything within our power to resolve his issue. We have contacted, submitted and resubmitted his claim to the manufacturer. The claim was denied 2 times, not for us to approve or deny, it is for the company that built the trailer and pays for the repair. Once Mr. ********* contacted the manufacturer, they instructed us to resubit the claim for their approval. That was done in October, but to date we still have no approval. We again contacted the manufaturer this week asking for approval and an update, but haven't heard back. We haope to hear soon and take care of this for Mr. ********** as it is obvious to us that it should be covered under the warranty of the trailer.

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Years in Business: 21

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          8347 E 11th St

          Tulsa, OK 74112-7943

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          (918) 836-6606

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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