Business ProfileforBudget Truck Rental

Wish I could rate 0 stars. Do not choose Budget over any competitor, for any reason. Trust me. They are only slightly cheaper, but they will give you a terrible time if there is ANY possibility for it.For instance, they may as well not have phone support because:A. They know nothing B. Roadside hold time will be at least 2 hours C. If they lie, which they have a high likelihood of doing, Budget will literally not care even a little. They won't say sorry, they won't review the call, they won't eat a relatively small charge caused by their incompetence, nothing.For instance, I locked my keys out of the truck. I called them to see how much it would be to unlock, since I wanted to compare their price with nearby locksmiths. Phone support told me it'd be free.. twice! Well guess what? NINE MONTHS LATER, I get a DAMAGE CLAIM, but, well, it's not actually a damage claim... it's a... fee... for the lockout service... labeled as a "damage" claim.They didn't care that I was lied to. They didn't care that it took 9 months to figure this out. Didn't care that I could've gotten a cheaper service and would have if I was told the correct price.Terrible business. Cannot wait until you get hit with a class-action, and I'll gladly be part of it just for the principal.This is really not even all of it. I cannot stress enough to avoid this company like the plague.

BBB# ********
Budget case # ********

Dear Mr./**************, 
 
Budget values the relationship that we have with our travelers and always strives to do the right thing. We do apologize for any frustration that this has caused you. 

Repairs, restorations, and services billing can regretfully be delayed as we cannot proceed with issuing charges until after the restorations have completed, service providers have provided their invoices for payment, and the rental associated with the service or restoration has been confirmed. We are sorry that we may not issue notification or charges until after this is completed. 

As we have relayed to you previously, your rental declined **************** coverage and the charges for the lockout service you received is valid. While we understand you do not agree, we do not have any adjustment available for this charge. 

Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us.

Sincerely,
Budget Response Coordinator