Complaints

This profile includes complaints for AVIS Car Sales LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AVIS Car Sales LLC

  PO Box 699000 Tulsa, OK 74169-9000

• 

  Avis Car Sales

  1141 S Military Trl Dania, FL 33415-4718

• 

  Avis Car Sales

  12526 N I35 San Antonio, TX 78233

• 

  AVIS Budget Car Rental

  9500 Clifford St Fort Worth, TX 76108-4403

• 

  Avis Car Sales

  3512 N Central Expy McKinney, TX 75071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 18th I went to Purchase a vehicle from this dealership, on the 20th of January I went to make sure I got what i purchased so i took the car to a mechanic to make sure everything was in order. My mechanic found multiple issues with the vehicle that were not disclosed to me so I went to dealership to return the vehicle same day i found out about issues since these statements weren't given to me but since i signed a contract and they got a sale they were adamant on keeping sale rather than helping me with the issue. I then had to travel back and forth to dispute issues and dealership knew there was mistake with the way they handled it along with vehicle and offered to fix vehicle but due to their unprofessionalism i did not want to work with them. They refused to let me cancel contract and now are trying to ruin my credit when in ***** they are liable to disclose any information about the vehicle. They then tried to say the issues with the vehicle are new and weren't there before i left with vehicle but these issues could not have been new but since i signed the contract and took car off lot they are trying to pin blame on me.

  Customer Answer

  Date: 02/14/2025

  Avis Car Rental

  *********************************************

  ******, TX 75062

  **********

  Customer Answer

  Date: 02/14/2025

  They tried To pin damages on me but on the lower side of the car where they state damages are at, there has been a paintjob done in that area, along with the first time they did an inspection those damages weren't reported. They continued to ask me questions about the return of vehicle and constantly asked the issues, I told them it was hazardous to drive due to alignment and disclosed i found out a used part that was switched out seemed to be damaged, that is when they tried to pin those damages on me since i drove off the lot and signed for car even though a paint job had been done in that area.

  Customer Answer

  Date: 02/14/2025

  From the CONSUMER:
  Sent 2/14/2025 12:03:41 PM
  Read by ********************* on 2/14/2025 12:09:43 PM
  Avis Car Rental
  
  ******************************************
  
  ******, ********
  
  **********
  
  From the CONSUMER:
  Sent 2/14/2025 12:09:04 PM
  Read by ********************* on 2/14/2025 12:13:04 PM
  They tried To pin damages on me but on the lower side of the car where they state damages are at, there has been a paintjob done in that area, along with the first time they did an inspection those damages weren't reported. They continued to ask me questions about the return of vehicle and constantly asked the issues, I told them it was hazardous to drive due to alignment and disclosed i found out a used part that was switched out seemed to be damaged, that is when they tried to pin those damages on me since i drove off the lot and signed for car even though a paint job had been done in that area.

  Business Response

  Date: 02/14/2025

  BBB #: ********
  Case: ********
  
  Dear ******* *********
  
  In regards to the aforementioned BBB complaint case# ******** , thank you for giving us the opportunity to address your concerns.
  
  So that we can get this complaint over the the correct department we need more information about your vehicle. Can you please provide us with the below information:
   First and last name of person who bought the car:
  Location, dealership, or state customer purchased car:
  Date of Purchase:
  VIN or Deal Number:
  Issue:
  
  Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.
  
  Sincerely,
  
  ABG Client Relations Team
  *****************

  Customer Answer

  Date: 02/15/2025

  I am rejecting this response because:    

  First and last name of person who bought the car:

  Kingsford Quaye
  Location, dealership, or state customer purchased car:

  **********************

  *******************************************

  
  Date of Purchase:

  1/18/2025
  VIN or Deal Number:2c3cdxct3ph563554
  Issue: Vehicle Has Mechanical Issues, alignment issues and is hazardous to drive. Professionalism of dealership was poor to resolve issue and gave me a bad experience along with trying to pin issues on me.

  Customer Answer

  Date: 02/15/2025

  Car Alignment issues

  Customer Answer

  Date: 02/15/2025

  I would like a flat cancel on the vehicle, the professionalism with dealership was poor due to them having a sale they then showed me their true colors once I had signed the papers. I told them about the vehicle having alignment issues and they did not address it when i showed up. They realized they made a mistake when i showed up on 1/20/25 and tried to correct the mistake, i had already gone through the headache of dealing with them. I sent a voicemail of when they first inspected the vehicle and the dealer said "maybe i chilled out", when i was very calm about the situation then also stated something about a bolt in the vehicle like a stipulation rather than just leaving a proper voicemail like his general manager who i was more willing to talk to due to his professionalism. Even so, the ** showed his true colors later on after i drove back and forth several times to state my case. 

  Customer Answer

  Date: 02/15/2025

  Dealership also stated they do not do alignment checks, they do road test and just drive the vehicle, if it seems as though the vehicle drives straight they put it on the lot, rather than making sure the vehicle passes the inspection and regulations of an actual alignment test and what a vehicle on the road should have.

  Customer Answer

  Date: 02/15/2025

  voicemails from dealership

  Customer Answer

  Date: 02/15/2025

  vm

  Business Response

  Date: 02/17/2025

  BBB #: 22926891 
  Case: 70602578 
   
  Dear ******* Kingsford 
   
  Thank you for your reply, we do apologize for any frustration that this has caused you.
  
  So that we can assist you please provide all of the requested information below. 
  
  First and last name of person who bought the car:
  Location, dealership, or state customer purchased car:
  Date of Purchase:
  VIN or Deal Number:
  Issue:
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
   
  ABG Client Relations Team 
  *****************

  Business Response

  Date: 02/17/2025

  **** Case: 70602578
  
  In regards to the aforementioned BBB case #******** 
  
  We have reviewed your inquiry and We have forward your report to the Avis Car Sales department to investigate this matter further. When we have received a response from their office we will advise you accordingly. 
  
  We apologize for the inconvenience this has caused, and we appreciate your patience during our investigation. 
  
  Sincerely,
  
  Customer Advocacy Response Coordinator 
  *****************

  Business Response

  Date: 02/17/2025

  BBB #: 22926891 
  Case: 70602578 

  Thank you for your patience during our investigation. 

  We have received a response from the Car Sales Manager.  They have advised us that our client purchased a vehicle, paid his down payment and contacted on the  vehicle. A few days later he came back in and was speaking to his sales person and as I was told he said the vehicle was misrepresented and lemon law. (which there is no lemon law on a pre-owned unit). The sales person explained that it doesnt work that way and went to get the first available manager. *** ******** attempted to speak with him.  He didnt want to hear anything, he was told to put the keys on the table and walked out. The next day I called him and we spoke a bit and he came in where myself and ***** ***** spoke with him and explained if there was something we missed on the vehicle we would handle it but that there is no right of rescission. He didnt like what we had to say and left again.  The next day I took the vehicle and had it put on a lift where 3 techs all responded and concluded that he had bottomed out the vehicle and bent a rim. At that point it seemed clear that he had damaged the vehicle and thus he owns it.

  Thank you for giving us the opportunity to provide you with this information. 

  Sincerely,

  Budget Response Coordinator 

  Customer Answer

  Date: 02/17/2025

  I am rejecting this response because:   I have recordings of our conversation and they did not even try and help me in regards to the issue i had with the vehicle the first day i came in. They just told me the car is mine, after i told them the car was misrepresented and had alignment issues, they sent me a voicemail first day and said they inspected the vehicle and only found a bolt in the tire and did state anything prior my main issue was that the car did not come align they are trying to say i somehow damaged the vehicle which is incorrect. I came in because of alignment issues. I mentioned a used part that did not look stock that made me check for alignment and that is when they tried to pin damages on me. They left me a voicemail after the first day because they did not even try and help me, I came in very calm and told them that i did not want the vehicle due to it being hazardous and they said i could not do so, ***** called his higher up Tay I told him I could not take the car and gave him the car keys in hand and he took them. I asked for my money to be credited back and he said no as he walked away with the keys. Again I do have recordings of these conversations it is just not allowing me to send on here, If possible i can send them to an email or somewhere that allows me to.

  Customer Answer

  Date: 02/17/2025

  The one outlier on the vehicle which is it not being aligned is the issue i had that i went to go get checked out and it seemed that the vehicle would cause problems because of it. Their is a used part of the vehicle that was not mentioned and is not stock and vehicle is not aligned that is not coincidental.

  Customer Answer

  Date: 02/17/2025

  I came back within 2 days of purchase of the vehicle with less than 100 miles put on it. The same day i went to review vehicle is the same day i returned it after learning about its issues, i came in due to their being alignment issues with vehicle, they did not address the issue at first until i got with the **, he constantly tried to get information to me about vehicle and why i was returning it. I disclosed to him that their was also a used part of the vehicle that was not stock and it did not look the same as the rest of the vehicle. He then calls me and says that the only used part that was changed of the vehicle was damaged and it was newly damaged by me which is false because i bought warranties and insurance in case anything happened by me so i would be covered fully. I made sure to get the full package of warranties so anything damaged would be fixed if i were to do anything myself to the vehicle, so their would be no need for me to return the vehicle if i caused anything, they also told me if i had any issues it is all covered and i could just go to dodge to get it fixed. When i sat down and talked to dealership for the final time they told me, "hey you got insurance just call your insurance and get it fixed" they do not want to be liable for not disclosing information about the vehicle and the vehicle was highly misrepresented and i constantly told them that. I told them if they knew or did not know it was either misrepresentation or fraud, and the fact that they are trying to say they did not inspect the vehicle the first day i returned it and only found a bolt in the back tire tells that they knew about it. But once i disclosed it, they tried to put it on me tells me that this isn't misrepresentation but fraud. I sent a transcription of the first voicemail they sent to me 2 days after returning the car, they said they inspected it but only found a bolt in the tire with no mention of any other damage.

  Customer Answer

  Date: 02/17/2025

  the message also mentions that i mentioned alignment issues the first day which they did not try to address at all in the messages sent to you guys, which is the reason i returned the vehicle, it is very apparent they are trying to hide something.

  Customer Answer

  Date: 02/17/2025

  voicemails sent on the 22nd of January

  Customer Answer

  Date: 02/17/2025

  They sent me a voicemail on the 22nd and said they inspected the vehicle and i mentioned their was alignment issues when i visited and if that was the issue i had to be fixed to be satisfied they would do that, then added a stipulation of the fact that they inspected the vehicle first day i returned it and only found a bolt in the back tire. So the vehicle was inspected first day and they wanted to keep sale they did not mention any other issue at all. They were keen enough to find a bolt in the back tire but no other issue at first, but now some how their are other damages apparently that i put on the vehicle. Sounds like fraud to me.

  Business Response

  Date: 02/17/2025

  **** Case: 70602578
  
  In regards to the aforementioned BBB case #******** 
  
  Thank you for your additional comments, we gave forwarded this to the Avis Car Sales department to provide us with additional feedback regarding this matter. When we have received a response from their office we will advise you accordingly. 
  
  We apologize for the inconvenience this has caused, and we appreciate your patience during our investigation. 
  
  Sincerely,
  
  Customer Advocacy Response Coordinator 
  *****************

  Business Response

  Date: 02/18/2025

  BBB #: ********
  Case: 70602578
   
  Dear ******* ********* *****, 
   
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  We have received a response from the Car Sales Manager.  They state, after talking with all parties in volved at the dealership level I am sticking to my original response with one addition I forgot to add, I did meet with the customer again and I had our lead tech and shop manager ***** in this meeting to discuss in a more technical way the damage he found underneath the vehicle. Not only did we find a large bolt in a tire and what was determined by more than 1 tech to be fresh undercarriage damage but also a bent rim that leads to the fact that we did a wheel balance on and could not have done that with a bent rim. I had ***** join this meeting for the specific reason that I am not a tech and thought it would be good to have someone who could speak more intelligently on the matter. In addition the bolt that was in one of the tires was repaired and no cost to the customer. 
  
  Thank you for giving us the opportunity to provide you with this information. 
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

  Customer Answer

  Date: 02/18/2025

  Hello,
  

      These voicemails of Dealership inspecting vehicle upon arrival and only finding a bolt on backtire.
  

  
  

  Customer Answer

  Date: 02/18/2025

  A full Inspection was done upon the vehicles arrival and nothing was brought up but a bolt  in the back tire, they are professional techs and were keen enough to find a bolt upon this inspection so they saw no other issues with vehicle, but now claim other issues occurred once vehicle was in their possession and no longer was with client. 

  Business Response

  Date: 02/18/2025

  BBB #: ********
  Case: 70602578
   
  Dear ******* ********* *****, 
   
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Thank you for taking time to contact us regarding your experience with ****. 
   
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.  
  
  Thank you for allowing us to assist you.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

  Customer Answer

  Date: 02/18/2025

  I am still not satisfied and do not understand what **** means their last message. They were told the issue and never brought it up, and tried to spin a whole different narrative I would like a flat cancellation in regards to the dodge charger.

  Business Response

  Date: 02/20/2025

  BBB #: 22926891
  Case: 70602578
   
  Dear Mr./Ms. Kingsford Quaye,
  
  Thank you for your patience during our investigation. We’ve received a response from the Operations Manager over this area and we have been informed that they have attempted to reach out to you to have you come by to sign over the car.  They are willing to take it back, even though the vehicle is damaged 
  
  They need to contact the General Manager at the Irving location to get all the documents signed and get the process started.
  
  Sincerely, 
  
  ABG Client Relations
  Escalation team
  Avis Budget Group, Inc. 
  
  

  Customer Answer

  Date: 02/21/2025

  I would like to know what this process would entail in full detail because this should not have even got this far, this occurred the 18th to the 20th of January on a holiday weekend and I called my bank afterwards. They said they have not received any paperwork at all, Avis then processed the paperwork after me giving them the keys in hand and asking for a cancellation. After knowing their mistake still not giving me a flat cancellation, tried to spin the narrative on this situation, this business has been untrustworthy and shady since the beginning. The vehicle was inspected upon its arrival with no damages only a bolt in the tire, now they are saying there are damages once the vehicle has been in their possession, again this should not have even gotten this far, I need a flat cancellation and the loan cancelled out in full.
  
  

  Business Response

  Date: 02/24/2025

  BBB #: 22926891
  Case: 70602578
   
  Dear Mr./Ms. Kingsford Quaye,
  
  As stated in our previous response you will need to contact the General Manager at the Irving location to get all the documents signed and get the process started.
  
  Sincerely, 
  
  ABG Client Relations
  Escalation team
  Avis Budget Group, Inc. 
  
  

  Customer Answer

  Date: 02/24/2025

  I understand, but I would like to have documentation of what I am getting into rather than a phone conversation so there is a paper trail of what is inclined to the process of giving the car back as well as the financing of the loan.

  Business Response

  Date: 02/26/2025

  Complaint ID: 22926891 

  Avis Case: 70602578

   

  Quaye Kingsford, 

  Below is a statement sent by the Avis Car Sales Regional Manager: 

   

   

  "The customer came in last night and signed the document attached.  We trust this closes out the complaint sent by customer."
  
  
  

   

  Regards, 

   

  Customer Resolution Coordinator 

   

   

   

   

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Price for a used car was advertised as no haggle on the **** website (have screen shot) as well as other 3rd party sites. -We called twice (night before and in the morning) to verify price before my husband and I took off work and drove 1.5 hrs each way to test drive. - When we arrived the first thing we did was verify the price with the sales ********* found that one of the back seats was broken and suspected that was the reason for the lower than market price. - We were able repair the seat to our satisfaction before test drive. - We decided to buy the car. When we sat down to pay, at first the price was correct, but then after talking to his manager he said that the price was actually $2500 more. (Bait and switch) - Price was changed on website before we left the building. - We were upset and the manager said he would try to talk to his superiors to get the original price.- By this point we had wasted an entire work day on this. - I called multiple times (they never called or emailed to update me as promised) and after 4 days confirmed that the company would not honor the original price.

  Business Response

  Date: 12/30/2024

  BBB# ********

  Avis case # 70084813

  Your file referenced above to the BBB has been forwarded to our office for review and reply.

  We  have reviewed your e-mail and notes from your case.  We have contacted the Car Sales Manager to investigate the issues you raised further.  ************ will contact you directly with resolution.  We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  

  Thank you for giving us the opportunity to be of assistance to you.

  Sincerely,

  Avis Response Coordinator 

  Customer Answer

  Date: 01/08/2025

  I am rejecting this response because:   There has not been a resolution. A sales associate called, but only asked if I had purchased a different car and did not offer to sell me the car for the original price. I have already purchased a different car, but would still like to be given the option to purchase/trade in for the **** car at the originally offered price.

  Business Response

  Date: 01/11/2025

  BBB# ********
  Avis case # 70084813

  Thank you for your reply. .
  We apologize that the issue you raised has not yet been resolved.  We have reached out to our Operations Manager for an update.  When we have received a response from their office we will advise you accordingly.  We appreciate your continued patience during this process.
  

  Thank you for giving us the opportunity to intervene on your behalf.  

  Sincerely,

  Avis Response Coordinator 

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I got home noticed I had been charged $25.97 gas fee on my rental ********************* ********* - showing returned with 17.9 gallons vs. 20.5 gallons.Attached you will see the *** was filled up across from your office and it was driven straight to you. I called the ******************** today and they gave me the Manager's email for correction. Was also told I should present the gas receipt each time I return your rentals - So I will be sure and do this going forward.*** This is the Manager's response - telling me I am wrong:***From: ***** ******* <*********************************************>Sent: Monday, December 16, 2024 7:57 AM To: ***** ***** ***************************** ************************* <*************************> Good morning. The receipt you provided has a time listed that was after the check in of your vehicle. Maybe you meant to send a different one? However, the fuel level was recorded automatically by the vehicle, as it is a connected vehicle and will do this automatically. It registered that it was missing exactly 2.6 gallons when you returned, which is why you have the fuel charge. Because the diagnostic device registered this as such, we wouldnt be able to remove the charge.***** ******* | Local Market ************ System Licensee | Budget Truck Rental ***** This is my response back to **** Manager *****:Hi *****,Attached find the receipt for the driver's car that picked me up after I dropped the **** rental off. We both filled our vehicles and drove straight to the **** lot, across the street.All I can say is I filled the rental car until the gas pump kicked off. Why didn't your Agent let me know I was 2.6 gallons short and given me the opportunity to go back across the street and add the 2.6 gallons? Instead I was charged me $25.97?You can see I am a good customer and did everything I thought was correct. I have no idea how I could know the car was missing 2.6 gallons.Please credit the $25.97 over charge because I have done nothing wrong.

  Business Response

  Date: 12/23/2024

  BBB #: ********
  Case: 70026954
  
  Dear ******* *******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based on the detail provided we have removed the fuel charge from your rental, this is a total refund of $25.97. Please allow up to 10 business days for this refund to process. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 12/23/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from **** with 2 noticeable bad tires. The dealership replaced them a week later I was told by the mechanic he replaced the tires that the two back tires were not good and I needed alignment. I have been trying to get this taken care of and **** is not helping. The wire is exposed on the back tries and I am afraid that anything can happen. ******* said she would get with management and still has not called back.

  Business Response

  Date: 12/23/2024

  BBB# ********

  Avis case # 70026824

  Your file referenced above to the BBB has been forwarded to our office for review and reply.

  We  have reviewed your e-mail and notes from your case.  We have contacted the Car Sales Manager to research the issues you raised further.  ************ will contact you directly with resolution when the iinvestigation has been completed.  We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  

  Thank you for giving us the opportunity to intervene on your behalf.  

  Sincerely,

  Avis Response Coordinator 

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** cx50 from the Avis Car Sales in ***********. I was told days after i financed the vehicle that the title was lost and a dupliate has been ordered. I have not been called and updated since then. The registration transfer has not been filed as we are quickly approaching the seven day ***** period to have the car registered. The car still needs to have the Massachusetts inspection. This is unacceptable and I am not happy! I NEED A CALLBACK IMMEDIATELY Avis Car Sales

  Customer Answer

  Date: 12/17/2024

  The correct address for Avis Car Sales is ************************************************************************ The general Manager there is ****** *****.

  Customer Answer

  Date: 12/17/2024

  The correct address for Avis Car Sales is ************************************************************************ The general Manager there is ****** *****.

  Business Response

  Date: 12/21/2024

  BBB# ********

  Avis case # 69788884

  Your file referenced above to the BBB has been forwarded to our office for review and reply.

  We  have reviewed your e-mail and notes from your case.  We have contacted the Car Sales Manager to investigate the issues you raised further.  ************ will contact you directly with resolution.  We apologize for the inconvenience this has caused.  We appreciate your patience during this process.
  

  Thank you for giving us the opportunity to be of assistance to you.

  Sincerely,

  Avis Response Coordinator 

• Initial Complaint

  Date:10/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership. They said there was no damage to the car. Immediately we felt a problem with the alignment. I called st least 6 times, left messages and sent emails. I have yet to receive any call back or message, The car is under two warranties and the dealership is refusing to help out. The car was obviously damaged when sold to me and the dealership refuses any communication, The repair shop wants $1300 to fix the problem.

  Business Response

  Date: 10/23/2024

  
  Avis case: 68673168
   
  Regarding the BBB, as mentioned above, Complaint ID: ********, thank you so much for letting us take care of your concerns.
  
  Avis values our relationship with our customers and always strives to do the right thing. We apologize for any frustration caused by your recent car sales purchase.
  
  After we received your complaint, we immediately forwarded your concerns to our Corporate Car Sales Manager team to look at the issues you raised. Once their office investigates and responds, we will let you know what the resolution will be.  
  
  We apologize for any inconvenience this may have caused.  Your patience is greatly appreciated during this process.
  . 
  Sincerely,
  
  *****************
  Response Coordinator

  Customer Answer

  Date: 10/23/2024

  The general manager of **** has agreed to repair my car at no charge and also offered a rental while my car is being repaired. 

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car from Avis Car Sales (*****************************, Telephone ************) for my soon to be 16 year old son (purchase price $24026.97). While inspecting the car before test drive, I noticed that the vehicle had 4 rather new, but different tires *********** Sumitomo, Westlake, Bridgestone (OEM)]. There were 2 other cars on the lot exactly the same that had 4 brand new tires of the same brand (OEM). I asked the salesmen if he could swap the tires between cars and he said he would ask his boss who said no. My son I liked this car (lowest mileage of the three) and we purchased it. I asked multiple times before making the final cash payment if the tires could be replace or swapped from one of the other same exiting cars and each time I was told no. **** well knows that the remainder of the existing manufacturers warranty and their 12 month/ ****** miles warranty will not pay for tires so they had no problem selling us a potential unsafe vehicle. I will not allow my son to drive the vehicle in this condition because it may lead to an accident. I will replace 3-4 tires tomorrow and I hope you can assist me with getting a refund for the cost of the tires.I contacted **** headquarters about this and received a ticket number (see below) only- no resolution.

  Customer Answer

  Date: 10/21/2024

  I replaced 3 tires (was able to keep one) that were on the vehicle. Hopefully I will be able to get a reimbursement ($702.14)?

  Business Response

  Date: 10/21/2024

  BBB #: ********
  Case: 68610542
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Car Sales values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have contacted our Car Sales Manager to review the issues you raised.  When we have received a reply from their office, we will advise you accordingly.  We appreciate your patience during our investigation.
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 10/21/2024

  **** said no to re-imbursement and they offered me 4 new tires. I said, what and I supposed to do with 7 new tires. I sent them the purchase receipt and they told me they will try to get a reimbursement for me.

  Customer Answer

  Date: 10/21/2024

  I am rejecting this response because:   They called me and offered me 4 new tires. I told them what am I supposed to do with 7 new tires? They asked for the purchase receipt and said they will try to get me a reimbursement.

  Business Response

  Date: 10/21/2024

  BBB #: 22438646
  Case: 68610542
  
  Dear ******* *****, 
  
  Thank you for your reply, and we do apologize for any frustration that this has caused you.
  
  We have shared your additional comments with our Car Sales manager. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 10/22/2024

  I am rejecting this response because:  Situation not resolved. Waiting for ***** response. 

  Business Response

  Date: 10/22/2024

  Dear ******* *****, 
  
  Thank you for your patience while we awaited a response from our car sales department. They have provided the following response to your complaint:
  
  After purchasing the unit, the customer informed the ********************** representative that he would purchase new tires for the vehicle.   No mention of tires was made to the manager.  Our vehicles are all state inspected before they are placed on the market for sale.  This unit passed Texas State inspection.  All four tires were the same size and had good tread.  There was no safety issue.  There was no discussion between the customer and the location manager regarding the decision to put tires on.  He stated that his mechanic told him it would not pass state inspection with different brand tires?  This is false and unfortunately, he took bad advice and purchased tires.  We offered to swap out tires when we discussed this with him after the fact, but he had already purchased them.
  
  Thanks
  
  Senior Regional Manager Central and **************
  Avis Car Sales

  Customer Answer

  Date: 10/22/2024

  Mr. ******* ****** is a liar. I should be refunded for the tires (I had to purchase so my son can drive a safe car) and Mr. ****** should be fired! See attached for timeline.

  - On Saturday October 12 my son and I looked at the car and saw the 4 different tires and asked ***** ****** (salesmen) to change them. Again Mr. ****** spoke to his Manager (during discussions with Mr. ****** he said it was another manager- not him) and Mr. ****** came back to me and said the manager said no.

  - after I made a $5000 deposit, Mr. ****** drove the car to Caliber (the shop they used for warranty work and to maintain/ prep their used cars- *********************** **** TX *****- telephone ************) and had it inspected and had the oil changed

  - I picked up a bank check to pay off the balance of the vehicle on October 14 and returned to **** on the 15th of October to pick up the vehicle. They had several days to do the right thing and they refused

  - When I visited on the 15th ***** met me when I arrived. I asked him again about the tires and he said they won't change them. I also mentioned the tires to ******* (the guy in the finance office I gave the deposit and final check to and he said he has nothing to do with that). ***** did however have the car washed, filled with gas, and ready to go. There was one other issue with the car. It only had 1 key. On October 12 I asked ***** if he could locate another key and he said he would try. When I arrived to pick up the car on October 15 ***** handed me 2 keys. I have no complaints about the salesmen (honest and professional).

  I don't think Mr. ****** knows anything about cars. I would have him read the article below from ************

  The ability of a four-wheel drive and all-wheel drive (the car I purchased is all wheel drive) vehicles to divide the engine's horsepower between its four tires is especially useful on loose or slippery surfaces such as sand and dirt, as well as on wet, icy or snow-covered roads. However it's important to remember that in order to transfer this extra power, the four-wheel drive and all-wheel drive vehicle's driveline mechanically connects the tires so they work in unison.

  
  Four-wheel drive and all-wheel drive vehicles are equipped with additional differentials and/or viscous couplings that are designed to allow momentary differences in wheel speeds when the vehicle turns a corner or temporarily spins a tire. However, if the differentials or viscous couplings are forced to operate 100% of the time because of mismatched tires, they will experience excessive heat and unwarranted wear until they fail.

  "Using "matched" tires means all four tires are the same brand, design and tread depth. Mixing tire brands, tread designs and tread depths may cause components in the vehicle's driveline to fail."

  Mismatched tires or using improper inflation pressures for all-wheel drive and four-wheel drive vehicles can also result in immediate drivability problems. Some Control Trac equipped vehicles in 4Auto mode may exhibit a shutter on acceleration and/or a noise from the front driveline and transfer case while driving. Some all-wheel drive and four-wheel drive vehicles may exhibit axle windup or binding while driving. Some four-wheel drive vehicles (manual or electronic shift) with a two-wheel drive mode may refuse to shift "on the fly" into 4x4 Auto or 4x4 High at highway speeds.

  Of course Mr. ****** does not care about this because this type of damage to the car is not covered by their limited warranty. I visited Caliber 3x during the purchase of this vehicle and based on these visits I will never go there again. **** pays them a lot of money to "give out" vehicle inspections. 

  I hope the BBB can go after these criminals and make them do the right thing. If I would just blindly accept their nonsense it would have damaged the car and may have caused my 16 year old son to get into an accident.

  If the BBB can get me a refund for the tire purchase and have Mr. ****** fired, I will be satisfied. It unbelievable that they would offer 4 new tires as a remedy to this issue. I didn't accept this because I don't trust them or the tires they proposed to provide. If you visit this **** location they have several vehicles on the lot that are on cinderblocks without tires.

  Customer Answer

  Date: 10/22/2024

  Forgot attachment.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just brought a 2022 ***** Malibu ** and the key fob is not working and I went up there and I been calling and they told its nothing they can do about the key and its not working right and I been calling since I brought the car and I went to ***** they told me its $175 to reprogram the key fob and they sent me back to **** to let them know and I keep getting the same answer and he said after we got the car it nothing they can do about the key fob

  Business Response

  Date: 10/16/2024

  BBB #: ********
  Case: 68486664
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, if you would kindly provide us the following information below, so we can investigate this matter further.
  
  First and last name of person who bought the car:
  Location, dealership, or state customer purchased car:
  Date of Purchase:
  VIN or Deal Number:
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

• Initial Complaint

  Date:10/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ****** 93A violation Unfair and deceptive practices. I was told on the phone by **** **** that I would receive 6000 for my 2018 trade but only received 3000 and I agreed to this. I looked into my paperwork and found no registration. I reached out to ******** and was informed **** did not send my agent any paperwork due to waiting on his *** to provide title, bill of sale, and RTA form. I was unable to read the documents and was told the *** puts the 399-doc fee into the total price of vehicle of 399. Total price for ***************** was set at *****. I was told by **** the ******************************************************************* the ***** and his *** would not sell car without this. I was informed I could not refuse. The 599 plus tax was indeed added on top of the ***** prices. I refer to the BBB complaint on 6/12/2024. I applied for loan with **** on 9/25/2024. I was told I was approved and would get the best rate with a credit score of 738. **** stated my rate with ***** was 7.29% and extending months on loan would not affect the rate. I was approved on my own with ***** for 6.34% loosing ****** over the life of the loan. Unfair and deceptive practices is how this dealer works. I reached out on my drive home yesterday the same day I bought car to speak with corporate to fix this. Corporate transferred me 3 time then hung up. I tried to fix this on day 1 with ****. For this Unfair and deceptive practices, I ask for the 599 plus tax to be refunded, the loan be rewritten or refund the ******, supply a second key made by dealer or local to me locksmith. I also asked to be given my registration that I was never informed was not in the folder. I drove over 1 hour and 20 minutes to get to ****. I was told make sure you get a MASS state inspection within 7 days. I also ask the **** to stop Unfair and deceptive practices to future clients. I ran out of letters so I had to upload a word doc with complete pleading. ******* ******

  Business Response

  Date: 10/07/2024

  BBB #: ********
  Case: 68189946
  
  Dear ******* ******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already filed a complaint with our **************** and they are working to resolve this matter on your behalf. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 10/07/2024

  **** has done nothing

  Business Response

  Date: 10/07/2024

  BBB #: 22368570
  Case: 68189946
  
  Dear ******* ******, 
  
  Thank you for your reply, and we do apologize for any frustration that this has caused you.
  
  Our records show that the review is still ongoing, once the review has been completed you will be advised of our findings.  
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Customer Answer

  Date: 10/08/2024

  I was informed this was not installed in my envelope I received and was verified it was already mailed to me and the post office stamp will show date sent and will be the same date that a employee via email stated it was sent. If this employee lied about ship date I expect you overnight my titles. If your insulted maybe you as found on BBB site stop scamming honest good people. Your cooperation has stated to BBB you are fixing thus 93A violation. I thank you for emailing like I asked instead of calling me like I asked you not to. I will be sharing this with BBB and your CEO
  
  
  ?Reply?Forward
  
  On Tue, Oct 8, 2024, 12:55?PM ****** ****** <**************************************************************************> wrote:
  
  
  Sir, you are out of bounds with the name calling and your insulting insinuations. I suggest you stop, and if you happen to have a legitimate complaint or issues, please let me know.  A title for a 2010 ****** Outback was found on the vehicle you traded in, it was left in the car and brought to my attention. This title is here with me in the office, and I will be more than happy to hand it to you once we receive the title of the vehicle you traded in. 
  
  
  ****** Dorval 
  Manager 
  Avis Car Sales Boston 
  *********************************************************************; 
  ************** 
  *********************************************************

  Customer Answer

  Date: 10/08/2024

  You have received the title the day I was there stop doing 93Aviolation things-- I hope your company does the right thing and I ask CEO *** ******* to see I am not the first ****** you did the 599 paint scam and looked at BBB history. I was only looking for **** to do the right thing but now after holding my registration for a 10 dollars of the 5000 cash you could not accept so i had to waste my time getting money orders that fees had been 10 dollars so you got 4990. **** **** stated don't worry about the 10 dollars. Your 93A violation stating you don't have the title to the 2018 car I traded in shows how much of a deceptive ****** you are and should be terminated now.  The word doc i submitted shows what i first asked for not i Ask *** ******* to stop your employment and issue me damages above what I have asked for.  Do not contact me again only Have *** ******* contact me.
  ty
  *******
  
  ?
  
  From: ******* ****** <******************************>
  Sent: Tuesday, October 8, 2024 5:49 PM
  To: ************************************************** <*************************************************************>
  Cc: ****** ****** <**************************************************************************>
  Subject: Fw: Need Some Extra Assistance?
  
  
  
  
  
  From: ******* ****** <******************************>
  Sent: Tuesday, October 8, 2024 5:45 PM
  To: ****** ****** <**************************************************************************>
  Subject: Re: Need Some Extra Assistance?
  
  I was informed this was not installed in my envelope I received and was verified it was already mailed to me and the post office stamp will show date sent and will be the same date that a employee via email stated it was sent. If this employee lied about ship date I expect you overnight my titles. If your insulted maybe you as found on BBB site stop scamming honest good people. Your cooperation has stated to BBB you are fixing thus 93A violation. I thank you for emailing like I asked instead of calling me like I asked you not to. I will be sharing this with BBB and your CEO
  On Tue, Oct 8, 2024, 12:55?PM ****** ****** <**************************************************************************> wrote:
  
  
  Sir, you are out of bounds with the name calling and your insulting insinuations. I suggest you stop, and if you happen to have a legitimate complaint or issues, please let me know.  A title for a 2010 ****** Outback was found on the vehicle you traded in, it was left in the car and brought to my attention. This title is here with me in the office, and I will be more than happy to hand it to you once we receive the title of the vehicle you traded in. 
  
  
  ****** Dorval 
  Manager 
  Avis Car Sales Boston 
  *********************************************************************; 
  ************** 
  *********************************************************
  
  
  
  
  
  ?
  -----Original Message-----
  From: "******* ******" [mailto:"******* ******" ]
  Sent: 10/8/2024 11:01:44 AM
  To: "**** *****" ,"**** *******" ,"**** ****" ,"*******, *******"
  Subject: Re:Need Some Extra Assistance?
  Been many days and I don't have my title you stole. **** **** stated I did not need to pay the 10 dollers on deal I had to go to local place I bought 5000 in certified checks
  On Fri, Oct 4, 2024, 12:49 PM ******* ****** <******************************> wrote:
  
  I purchase a car on October 1 2024. I was told the 599 paint fee was included in price like the 399 doc fee and from bbb I found out tactic your dealer does and has abused the laws many times on this topic of 599 fee. Chace informed me the dealer would have to rewrite the loan for the correct rate. **** stated ***** has to do this and i believe this is deceptive practice. At this point you stated you would send out my title for my ****** and send out registration that i should of recieved on date of purchase. You should fix these problems. Its 1246 on friday 10/4/2024 and there is no reason you cannot fix this and put me in contact with level above you if you dont was legal actions taken.
  Thanks *******
  
  
  From: **** ***** <*************************************************************************>
  Sent: Saturday, September 28, 2024 1:49 PM
  To: ****************************** <******************************>
  Subject: Need Some Extra Assistance?
  
  
  Dear *******,
  
  
  I hope this message finds you well. My name is ****** ******, the general managerat Avis Car Sales *******
  
  
  I noticed that you recently made an online inquiry about one of our vehicles. I wanted to ******ally reach out and ensure that you received all the information you were looking for.
  
  
  It's essential to us that our customers have a seamless experience, whether online or in-store.
  
  
  If you have any further questions or if there's anything specific you'd like to know, please don't hesitate to get in touch. My team and I are here to assist you every step of the way.
  
  
  Thank you for considering Avis Car Sales ******. We look forward to the possibility of serving you.
  
  
  
  
  
  
  Warm regards,
  
  ****** ******
  Manager
  Avis Car Sales ******
  ****************************************
  **************
  *********************************************************
  
  
  
  You are receiving this email because you inquired about or purchased a vehicle from Avis Car Sales Boston recently or in the past. If you prefer not to receive further emails from us, click here to unsubscribe. Alternatively, you can send a written request to the address below. We'll remove you from our list as quickly as possible.
  This email was sent to ****************************** on September 28, 2024.
  To contact us please visit ********************************************************* or call **************.
  This email was delivered to you by:
  Avis Car Sales ******
  **************************************************************************
  
  
  You are receiving this email because you inquired about or purchased a vehicle from Avis Car Sales Boston recently or in the past. If you prefer not to receive further emails from us, click here to unsubscribe. Alternatively, you can send a written request to the address below. We'll remove you from our list as quickly as possible.
  This email was sent to ****************************** on October 08, 2024.
  To contact us please visit ********************************************************* or call **************.
  This email was delivered to you by:
  Avis Car Sales ******
  **************************************************************************

  Business Response

  Date: 10/09/2024

  **** Case: 68189946
  
  Regarding BBB Case ID# ********
  
  Thank you for your patience during Avis Car Sales investigation. Weve received a response from their office, and we have been informed the below:
  
  I looked at the complaints raised by the customer, I cant find anything we could have done differently or did outside of ordinary business code or procedures. The customer came in on 10/01/2024 to buy the 2024 ******* Tucson and wanted to trade his 2018 ******* ****** with 138k which was appraised for $3000. Although his expectation was higher, but he agrees to the figured. Since he had just registered his car 4 days prior and the title was in process at the *** I told him thats not an issue, Ill apply for a duplicate title to the dealership to help out.
  
  Once the customer agreed to the terms and figures with a down payment of $5000, he then proceed to the business office. The interaction with **** **** in the business office were as normal as ordinary with the notable sequences:
  
   Customer stated he only wanted to deal in cash but was told we do not accept cash, and he needed a bank check, check cashier or money order. He then came back with multiples money order totaling $4990.00 short of $10.00. Since this is a transfer plates, he was advised registration will not be completed until the transactions its paid in full. He reached out to his insurance, added the vehicle, and drove away
   
  A few days later 10/04/2024 , customer contacted us regarding the delay and pending status of his registration and the $599 Carefree product he was charged. Thereafter,  he the $10 that was due, the title of the vehicle he traded in and a secondary title to a different vehicle he accused us of stolen.  
  
  Here are the facts:
  
   Registration (Transfer of Vehicle)
  The state of MA allows a 7-day ***** period from the date of physical delivery of the vehicle to complete the new registration. The customer was made aware of the regulations and once he paid the balance of $10 on the 10/05/2024 the registration of his new vehicle was completed and sent to him the same day. From the day of purchase to the day of registering the vehicle it took 5 days -in compliance with the state regulations.
  
   $599 Carefree product
  Everything was disclosed and presented to the customer at times of purchase and upon agreement he not only signed the work sheet in accordance with company policy, but also had a second opportunity to discuss the figured with the business manager.
  
   Customer also stated he presented us with the physical title of his trade
  
  He did not. I checked the records at the *** at time of the transaction for confirmation and it showed the vehicle was just recently registered. Furthermore, I obtained a copy of the current registration of the trade-in, and it confirmed the vehicle was just registered 4 days ago and title was not and could not be in possession of the customer at time of transaction.
  
  Thank you for giving us the opportunity to address these concerns. If you have any further questions are concerns, please dont hesitate to contact us. 
  
  Sincerely, 
  
  Customer Advocacy Response Coordinator 
  Escalation Team
  ***************************;
  

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because: they told me dont worry about the 10 dollers and they would mail my title to me on 10/1/2024 below is most recent email from avis.
  

    ***** you are out of bounds with the name calling and your insulting insinuations. I suggest you stop, and if you happen to have a legitimate complaint or issues, please let me know.  A title for a 2010 ****** Outback was found on the vehicle you traded in, it was left in the car and brought to my attention. This title is here with me in the office, and I will be more than happy to hand it to you once we receive the title of the vehicle you traded in. 
  
  
  ****** Dorval 
  Manager 
  Avis Car Sales Boston 
  ***********************************************************  
  ************** 
  *********************************************************
  
  
  
  
  
  ?
  -----Original Message-----
  From: "******* ******" [mailto:"******* ******" ]
  Sent: 10/8/2024 11:01:44 AM
  To: "**** *****" ,"**** *******" ,"**** ****" ,"*******, *******"
  Subject: Re:Need Some Extra Assistance?
  Been many days and I don't have my title you stole. **** **** stated I did not need to pay the 10 dollers on deal I had to go to local place I bought 5000 in certified checks
  On Fri, Oct 4, 2024, 12:49 PM ******* ****** <******************************> wrote:
  
  I pur***** a car on October 1 2024. I was told the 599 paint fee was included in price like the 399 doc fee and from bbb I found out tactic your dealer does and has abused the laws many times on this topic of 599 fee. Chace informed me the dealer would have to rewrite the loan for the correct rate. **** stated ***** has to do this and i believe this is deceptive practice. At this point you stated you would send out my title for my ****** and send out registration that i should of recieved on date of pur*****. You should fix these problems. Its 1246 on friday 10/4/2024 and there is no reason you cannot fix this and put me in contact with level above you if you dont was legal actions taken."

  I informed dealer i bought car for my gf and she did not like it so i did not title it and i was told by **** **** would simply have to go to the *** and  title it to be able to trade the 599 few was told to me by Mr **** its was in the cost of suv and the manager would not remove it. as the BBB can see you have a complaint about 4 months ago with same 599 fee deceptive practice 93A violation from another victom that they paid them back 599 as you can see the email in quotes they did not send me the title in the mail like they stated they would and Be holding it for ******. i am asking the states attorney to help with this title holding I called the dealer and spoke with **** with in 1 hours of leaving dealer and informed him that ***** bank rate i was approved for was not on the forms and ***** stated he would need to fix this. Mr ********** stated he could not fix it which is untrue and deceptive. I have reached out to the states attorney general last night about the rate issue. Being money grubbers they admitted the deal was not finalized and was finalized 5 days later on 10/5/2024 when the 10 dollers was paid.  The dealer could of fixed unfair and deceptive practices. I have been in the auto industry since 1989. I have never see a dealer be this deceptive.

  regards

  ******* ******
  

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8.3.24, I purchased a 2023 ***** Camaro from Avis Car Sales in ***************. The sales process went smooth. No complaints with the sales process. The managers name in ***** *********************** are the unresolved issues:1: Breach of contract. It is in my contract that Avis Car Sales was to provide me with a flat tire kit that was not in the vehicle when I purchased it. Then I was told on one conversation with the manager " we promised you that?, I said it's in the contract, they hung up and never called back Attached is a copy of the We Owe/ Delivery Confirmation page stating that they owe me a flat tire kit.**** can either produce this kit or pay me $150.00 so I can buy one from a dealer.2: It is now ************************************************** any documentation from the **** The only item **** produced was a temporary plate. If documentation was properly submitted to the **** shouldn't I have received something by now? Over 30 days ******** the past two weeks I have made several phone calls and the answer has always been, manager on the phone/ not available, registration is/was being handled by another person in the office, this person is never available either and never returns calls. I Have left messages for someone to return my call. no one ever ******* husband spent about 2 hours at *** to try to straighten this out to be told by *** that **** has to process it and would have to come back after 30 days. He has an appointment at *** on ********* husband has also had several conversations with them, and gets the same run around. Person not available, not in office or today is their day off.We have also stated that we will bring legal action against Avis Car Sales.They have made it clear that once the ink dried on the dotted line, they had no interest in anything else.I want my tire kit and I want my registration.This is not an unreasonable request and is the epitome of unprofessional conduct and customer service

  Business Response

  Date: 09/16/2024

  BBB #: ********
  Case: 67772343
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  We have contacted our Car Sales Manager to review the issues you raised.  When we have received a reply from their office, we will advise you accordingly.  We appreciate your patience during our investigation.
   
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

  Business Response

  Date: 09/24/2024

  BBB #: ********
  Case: 67772343
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

  Thank you for your patience during our investigation. We've received a response from Avis Car Sales department and we have been informed that according to the store manager, both issues have been resolved. A tire kit was provided to customer and the registration has been completed to customers satisfaction. Customer should be all set.

  However, the *** reach out to the customer for confirmation, but all attempts to contact the customer have been unsuccessful. As of now, all is good with this customer.

  Please accept our apologies for any inconvenience this matter has caused. 

  Sincerely, 

  Customer Advocacy Response Coordinator