Business ProfileforCar Mart of Tulsa

My spouse and I put a deposit down on a vehicle on February 28, 2023 of a little over $1,000 and also paid to have the insurance put on it and everything before we could even leave with the vehicle. While driving the car, we said something about a noise that was coming from under the hood and asked about it. We were told that it was some tension from the timing belt because it had been replaced and to give it about 20 miles or so to go away. Less than 2 weeks of having the vehicle, we were already making payments and we start having issues with it. We pay the deductibles to have it put in the shop with a promise to have it fixed. And this started a cycle that has yet to stop. They say they fix it and if we give them so much amount of money that we can have our vehicle back. We pay the amount asked, we get it back and it is in worse condition. They have had the vehicle longer than I have and I am the one paying on it, while it sits in their parking lot. I have involved their corporate on numerous occasions and keep getting sent back to manager who is making no progress. After telling us multiple times to stop payment on it until they find out what is going on with it and then letting it get repossessed from us. When we have him on recording telling us not to pay on it, and then they repo it. There is so much more to this story but not enough room to type it all. They have lied to us, cheated us, and bamboozled us for lack of a better term. We are now tied into a contract that is putting us in debt because we still have no vehicle and having to pay out of pocket to get our 5 kids to school and work and the store. Corporate people have even told us that when they look in our account notes, they can see where the company has drug their feet and pushed us passed dates where we could have fixed things ourselves, had attitudes and straight up lied. The 1st manager has been fired and now his assistant has taken over and it is no better and no progress still in November!